FA282321Q3001 Attachment 1 - DFAC PWS.pdf

33d Fighter Wing, Eglin AFB

Full Food Service

Performance Work Statement

(PWS)

18 Nov 2020

TABLE OF CONTENTS

SECTION NO. AND TITLE PAGE NO.

Cover Page 1

Table of Contents 2

1. Description of Services

1.1. Scope of Work

1.2. Program Overview

1.3. Operational Requirements and Specific Tasks

1.4. Cashier Services

1.5. Sanitation Requirements

1.6. Housekeeping Services

1.7. Waste Management

1.8. Outside Housekeeping

1.9. Maintenance and Repair

1.10. Contractor Personnel

1.11. Conduct

1.12. Hours of Operation

1.13. Visits by VIPs and Inspection Teams

1.14. Civic Groups

1.15. Continuation of Essential DoD Contractors Services During Crisis

1.16. Phase-In

2. Service Delivery Summary

3. Government Furnished Services and Government Property

3.1. Property

3.2. Services

4. General Information

4.1. Quality Control Plan

4.2. Records Management

4.3. Contractor Personnel Meals

4.4. Training

4.5. Security Requirements

4.6. Contractor-Furnished Items and Services

4.7. Excusable Delays

4.8. Strike Plan

4.9. Identification and Report of Pest and Disease Problems

5. Appendices/Technical Exhibits

5.1. Hours of Operation

5.2. Workload Estimates

5.3. Applicable Publications and Forms

5.4. Government-Furnished Facilities

5.5. Government Property

5.6. Definitions 33

PERFORMANCE WORK STATEMENT (PWS)

1. DESCRIPTION OF SERVICES

1.1. Scope of Work. The contractor shall, except as specified in this Performance Work Statement (PWS) as government furnished property or services, provide all personnel, supervision, and any items and services necessary to perform full food services at Eglin AFB as defined in this PWS. The contractor shall perform the requirements in this PWS and conform to the professional standards identified in this contract, and shall follow all applicable instructions and directives as identified by this PWS. Contractor tasks include, but are not limited to, the following: All services provided by the contractor in this contract shall be performed In Accordance With (IAW) all applicable Air Force Directives, the Food and Drug Administration (FDA), the Food Code (All Chapters), ServSafe, and the Preface to the World Wide Menu. Air Force (AF) standards may exceed standards set forth in the FDA Food Code.

Contractor tasks include the following: Dining Facility Management, cooking, food requisition and preparation, serving and replenishing food, cleaning facilities, equipment, and utensils, maintenance of food service and computer equipment, preparing vegetables and fruits for the salad bar, bussing tables in dining areas or where required, performing cashier services, handling foods, supplies, and equipment, maintaining quality control, ensuring operator maintenance and minor/major repair of food service equipment, and in the event of exercises and or contingencies perform all required tasks to include continued service. The estimated quantities of work are listed in Technical Exhibit 5.2, Workload Estimates. The contractor shall submit reports and documentation as identified throughout this PWS. Requests for such reports and documentation and responses shall be coordinated through the government point of contact

(POC).

1.2. Program Overview. The Eglin AFB Appropriated Fund food service operation consists of a main dining facility, the Lightning Dining Facility. This facility is dedicated to providing full meal service and meeting the nutritional needs of Department of Defense (DOD) personnel who frequent the facilities. The Eglin Lightning Dining Facility is a full service dining facility to include carry out service, manage the Corporate Food Software System (CFS) in coordination with the Services Data Automation (SDA) office, to include hardware installation, relocation, preventive maintenance, software program installation to include anti-virus and security programs and/or patches; contractor user training; equipment troubleshooting, CFS orders with application implementation and troubleshooting; submit and coordinate work orders with application software vendors, provides annual budget requirements for upgrades and replacements upon request, monitors Air Force Network Access connectivity, performs daily and monthly back-ups, maintains certification and accreditation packages; maintains computer custodian account, facility manager duties, performs semi-annual hardware and annual software inventories.

1.2.1. Customer Eligibility. The primary customers at this dining facility are Integrated Training Center Essential Station Messing (ESM) recipients. These are military personnel who are allotted rations in government dining facilities at the expense of the government. Secondary customers are military personnel who are assigned to the 33rd Fighter Wing who are granted permission to dine in the facility at their expense. The 33 FW commander may authorize dependents, guests and other individuals to include 96 TW personnel to eat in the dining facility in accordance with AFMAN34-240 via memorandum for record which will be provided to the contractor and posted at the Dining Facility. Cashiers will refer to the government Contracting Officer Representative (COR) or the dining facility manager to verify customer eligibility when in doubt. The contractor will ensure only authorized individuals are served by checking for the authorized badge at every meal period prior to being served to ensure only authorized patrons are granted excess.

1.3. Operational Requirements and Specific Tasks

1.3.1. Menu Boards. The contractor shall post and maintain all menu boards. Post menu and prices at the entrance to the dining facility for all meals during the day 15 minutes before the start of the breakfast meal. Post menu and price changes within 5 minutes of notification.

1.3.2. Subsistence and Material Handling. The contractor shall comply with Air Force Golden Eagle Standards (Receiving and Storage) and receipt for all Prime Vendor delivered items. The contractor shall order all food provided in this contract. Contractor personnel are responsible for quality control of food being delivered. Contractor shall follow guidelines IAW Hazard Analysis Critical Control Point (HACCP), Air Force Manual (AFMAN) 34-240, 2.10.11; FC 2019, Para 3-501 - procedures used for subsistence to include receipt, storage, food preparation, cooking, serving, and holding food products. Contractor personnel shall obtain a receipt for all Prime Vendor delivered items, visually inspect one hundred percent (100%) of items received for deterioration or damage, and physically check temperatures on all refrigerated and frozen foods for compliance with the Tri Service Food Code. Contractor receiving personnel shall reject all items that appear damaged or not delivered at the proper temperature as specified in the Tri Service Food Code. Receiving personnel shall put away stock in stockroom upon receipt using the First In First Out (FIFO) method; perishable items within 30 minutes, non- perishable items within two (2) hours. The contractor shall direct all questions on approved sources and product code information to the Contracting Officer Representative (COR).

1.3.3. Food Preparation. The contractor shall accomplish the food preparation tasks listed on Food Service Production Log in accordance with (IAW) the Air Force Automated Recipe Service, and the food preparation tasks as defined in the Corporate Food Service (CFS) program or any AF program that supersedes the CFS program and IAW the recipe cards. The contractor shall progressively prepare food items IAW commercial standards and AFI 40-104, Nutrition Education, 5 Sep 94, para 5, 17, 22, and 23 to ensure optimum freshness, proper temperature, flavor, color, texture, and nutritional value.

1.3.4. Service of Food. The contractor shall comply with AFMAN 34-240, and Tri Service Food Code, using the standard recipes on the Air Force Food Service Automated Recipe Service software program. The contractor shall use the Air Force Worldwide Menu and shall serve food in standard portions, IAW Air Force Food Service Operation Standards (formerly Golden Eagle Standards) unless the patron requests smaller portions. Contractor shall move full serving containers to serving lines and remove containers. The contractor shall perform standard cross panning procedures, maintain proper temperature on serving lines. The contractor shall set up and close down serving lines IAW the Food Service Production Log.

The contractor shall prepare short-order items such as hamburgers, hot dogs and french fries in advance only to the extent necessary to meet the required customer flow through the serving line.

1.3.5. Carryout Service. Contractor shall provide commercial carryout boxes and containers for all meal supplies to include but not limited to main entrées, vegetables, starches, drinks, snacks, sauces, desserts, etc. Carryout services will be provided IAW AFMAN 34-240. The contractor shall prepare and place meals in carryout containers by the times requested. The contractor shall provide these meals with necessary service ware and condiments to a government representative assigned to pick up the meals. The government representative shall have a letter of authorization of eligible customers with identification numbers or cash from each as appropriate. The government representative shall be required to sign for meals received and attach the list of customers.

1.3.6. Table Bussing Service. The contractor is not responsible for clearing the tables and booths of trays, plates, cups, silverware, etc., this is the responsibility of customer. But the contractor will be responsible to clean, and sanitize dining room tables, chairs, or benches within 4 minutes after use to ensure availability to customers, and ensure an appealing dining room. Replenish dining table items (napkins, salt, pepper, condiments, etc.) so that they are available to all patrons without waiting.

1.3.7. Hand Sanitizer. The contractor shall provide hand sanitizing solution for the facility at all customer entrances and ensure dispensers are operational at all times.

1.3.8. Food Service Accounting. The contractor shall use the government Food Service Accounting procedures IAW publications listed in Technical Exhibit 5.3, Applicable Publications and Forms. The contractor shall document all food received, issued and transferred between facilities. The contractor shall comply and follow the guidelines of the Air Force Automated Data Processing System.

1.4. Cashier Services. The contractor shall perform cashier duties for each meal to maintain a flow rate of guests to correspond with serving line flow rates specified in this contract. Provide sufficient personnel to ensure that patrons can be served at the rate of 5 guests per minute main serving line and 3 guests per minute on short order serving line or breakfast line. Cashier instructions are provided by the government and are updated with current meal prices and operating cost rates. The contractor shall ensure these instructions are followed. The contractor shall reconcile cash drawers with Point of Sale (POS) reports to ensure that cash collected for sale of meals is returned on time. The contractor will track and consolidate cash paying customer head counts and branch of service using a locally generated product approved by the government COR. The contractor shall consolidate cash paying customer headcounts for turn in to the government POC monthly. The contractor shall reconcile cash drawers in a secure office, utilizing a GSA approved, contractor provided, lockable funds storage container that meets the intent of the amount of funds stored within. Contractor shall maintain consistent services during required cash count inspections limiting interference causing delays in contract performance and customer service. Random inspections of AF Form 282, Unannounced Spot-

Check of Cashier, may be performed by the Contracting Officer Representative (COR) during normal service hours. The contractor will have cash deposits ready for pick up by 0830 hrs to include a completed DD1131, Cash collection voucher; deposits will be picked up by 33 FW/FM personnel daily (Mon-Fri) for deposit except for base finance closures, holidays and family days.

1.5. Sanitation Requirements. The contractor shall comply with all federal and Air Force mandated sanitation requirements. AFI 48-116, Food Safety Program and the Tri Service Food Code, all chapters apply. The CORs and medical service personnel shall report any defects causing unacceptable performance to the Contracting Officer (CO) for appropriate action.

Sanitary deficiencies requiring immediate correction may be cause for shutdown of the facility until the contractor restores sanitary standards IAW current Food Code and AF Food Service Operation Standards.

1.5.1. The contractor shall conduct internal self-inspections of all facilities listed in Technical Exhibit 5.4, Government-Furnished Facilities. Ensure all food is prepared on surfaces that have been cleaned, rinsed, odor free and sanitized to prevent cross contamination.

Sponges shall not be used for this purpose. If reusable wiping cloths are used, rinse frequently in an approved sanitizing solution and use for no other purpose.

1.5.2. If manual cleaning and sanitizing of equipment or utensils is used, ensure all equipment is completely immersed in sinks in accordance with the Tri Service Food Code, para, 3-304.14. Make sure utensils are pre-soaked to remove food particles. Ensure utensils are washed in the first sink compartment with a hot and clean detergent solution; then, rinse utensils in the second sink compartment. Additionally, make sure to sanitize in the third sink compartment by immersing in clean water maintained at a temperature of at least 171 degrees Fahrenheit for a minimum of 30 seconds, or in an approved chemical sanitizing solution.

1.5.3. Ensure tableware, kitchen utensils, and equipment are cleaned and sanitized in spray type, immersion, or other ware washing machines. (NOTE: ACCEPTABLE SURFACE

TEMPERATURES FOR FINAL RINSE CYCLE WILL BE 180 DEGREES.) A

microbiological plate count of no more than 100 colonies per utensil surface examined in the utensil swab test demonstrates effective sanitation. The contractor shall check sanitation standards are maintained by using chemical test strips (on plate test strips) ensuring 180*F final rinse is achieved. These tests will occur at a minimum of hourly while facility is serving and at beginning/end of each meal period or while mechanical ware washing is taking place.

1.6. Housekeeping Services

1.6.1. The contractor shall cleanup those areas that immediately affect customer service to include appearance of all food service activities to include but not limited to cleaning of all floors, carpets, baseboards, walls, light fixtures, air vents, hoods, decorations, etc. The contractor shall post and follow a cleaning schedule for all areas of each food facility. The contractor shall initial the areas cleaned on each cleaning schedule to show compliance.

1.6.1.1. Floor Cleaning. Floors, floor mats and runners shall be cleaned so that no visible dirt or dust remains. Contractor must also ensure that there is no visible dirt behind doors, under furniture and equipment, or on table legs/booths. Chairs shall not be placed on tables at any time. When vacuuming, ensure all visible litter and soil, as well as gum and spots are removed. When damp mopping, ensure all dirt, food residue, marks, film, streaks, debris, and standing water from floors are removed. Carpet shall be cleaned so that no visible dirt, soils, and stains remain. When cleaning concrete floors, usually on rear platforms, outside storage areas, and around entrances and exits, ensure dirt, dust, food residue, debris, stains to include petroleum stains, are removed from concrete surfaces.

1.6.1.2. Spot Floor Cleaning. The contractor shall perform spot cleaning of floors to ensure food spills and debris are removed immediately and to promote a clean and safe working environment. The contractor shall post caution signs on wet floors. Spot cleaning shall achieve the same standards of cleanliness as required during scheduled service.

1.6.1.3. Lavatories. The contractor shall perform spot checks of lavatories during meal times to ensure tidiness and that supplies are always available. The contractor shall clean toilets, urinals, wash basins, shop sinks. The contractor shall de-scale toilets and urinals as required. The contractor shall clean lavatories to remove all deposits, stains, and foreign matter, including those under fixture edges, lips, and on all exposed surfaces.

1.6.1.4. Clean and sanitize dishes, pots, pans, kitchen, and dining areas in accordance with the Tri Service Food Code.

1.6.1.4.1. Handle cleaned and sanitized equipment and utensils to protect them from contamination. Make sure to touch spoons, knives, and forks only by their handles without contacting inside surfaces or the surfaces that contact the user's mouth in accordance with the Tri Service Food Code. Use holders that present only the handles to customers, for the storage of knives, forks, and spoons. Air-dry utensils before storage, store in a self-draining position. In addition, all glasses, cups, and dinnerware for storage shall be inverted.

1.6.1.4.2. The contractor shall ensure the storage of cleaned, sanitized utensils and equipment is at least 6 inches above the floor in a clean, dry location in a way that protects them from contamination by splash, dust, and other means.

1.6.1.5 Other Housekeeping Tasks. The contractor shall replace all burned out light bulbs and fluorescent tubes inside and outside the assigned facilities, with government-supplied bulbs and tubes, with 24 hours. Light bulbs above 10 feet is the responsibility of the government. Facility Manager will turn the burnt bulbs into the Eglin Self Help Store for a one for one replacement.

1.6.1.6. Metal and Wood Polishing. The contractor shall polish metal equipment and fixtures, wood fixtures, and metal or wood/decorations to achieve a surface of uniformly bright appearance, free of streaks, tarnish, and polish residue.

1.6.1.7. Wall and Door Cleaning. Wall and door housekeeping shall include cleaning walls, wainscots, doors, posts, partitions, baseboards, trim, jambs, and ceiling/wall-mounted fixtures. The contractor shall remove hand smudges, grease, and splashes on baseboards, doors, and trim. The contractor shall ensure walls in high moisture areas such as ware washing rooms and lavatories are scrubbed as necessary to remove mold. Hard gloss wainscots or glazed tile surfaces are properly cleaned and free of dirt, mold, stains, streaks, lint, and residue.

1.6.1.8. Glass Cleaning. Glass cleaning is the cleaning of all glass surfaces other than exterior windows, glass light fixture covers, and glasses used for beverages. A properly cleaned glass surface is without dirt, dust, grease, spots, streaks, residue, and other matter.

1.6.1.9. Window Cleaning (Exterior). The contractor shall clean those windows that are an integral part of the outer surfaces of a building to remove all traces of film, dirt, smudges, and water spots, and other foreign matter from frames, casings, sills, glass and shall clean screens to remove all screens, dust, and remove all foreign matter.

1.6.1.10. Light Fixture Cleaning. The contractor shall clean Light fixtures to include removing covers and damp wiping the covers and the inside and outside of the fixtures. Fluorescent fixtures, including tubes and diffusers, shall be kept free of dust, bugs, dirt, dust, grease, stains, spots, streaks, residue, and other matter.

1.6.1.11. Duct, Louvers, and Vent Cleaning. The contractor shall clean all ducts, louvers, and vents to remove all visible dust, dirt, and other foreign matter.

1.6.1.12. Carpet Shampooing. The contractor shall clean to remove dirt, dust, food residue, debris, stains, and other residue.

1.7. Waste Management. The contractor shall assist the government by complying with the base recycling program. This may require segregating reusable/recyclable waste materials by type. The government shall retain ownership of all reusable waste materials. The contractor shall remove non-reusable waste materials (trash and garbage) from the facility by a government-approved method.

1.7.1. All HAZMAT materials brought on the base must-go through HAZMART personnel that will inventory all chemicals that the contractor brings onto Eglin Air Force Base or any property under the control of Eglin Air Force Base. Any products that meet the criteria of “Hazardous Waste” must be bar coded and tracked until permanently removed from government property. The inventory will be performed prior to commencement of work.

Criteria for identifying hazardous waste is contained in Subpart C of 40 CFR, Part 261.

1.8. Outside Housekeeping. The contractor shall clean and maintain the grounds around each facility indicated in Technical Exhibit 5.3. Contractor personnel shall:

1.8.1. Sweep and clean in and around entrances, exits and sidewalks as required, maintaining a neat and clean facility appearance at all times. Cleaning includes removing all paper, trash, and cigarette butts from the area within approximately 75 feet of the facility.

1.8.2. The contractor shall assure that all entrances, exits, and sidewalks leading to and from the facility are free of ice and debris prior to and throughout each meal period.

1.8.3. Additional Grounds Maintenance. The contractor shall perform additional cleaning or maintenance if weather, traffic, or other conditions demand to ensure that the grounds are clean and orderly.

1.9. Maintenance and Repair. The contractor shall provide preventative maintenance and maintenance, to include repair, of all government equipment and replacement of component parts and hood filters. The contractor is responsible for providing appropriately qualified maintenance methods necessary to properly perform this service. Preventative maintenance shall be at no cost to the government.

1.9.1. The contractor shall connect and disconnect all utility lines to equipment when required and provide maintenance for the utility line connections. The contractor shall arrange for the repair or replacement of equipment and parts which are covered by a warranty and notify the COR or designated representative.

1.9.2. The contractor shall furnish a written cost estimate to the COR or designated representative on any equipment repair exceeding $1,000.00 with a minimum of three (3) quotes to include material and labor costs for approval. Upon approval of the estimate, the COR or designated representative will contact the contractor to accomplish/purchases parts to complete the repairs. The contractor shall ensure that the repair is completed satisfactorily.

The contractor shall then be reimbursed by the government by providing a paid receipt to the COR or designated representative. Contractor will be reimbursed at actual invoice cost to the contractor, for all parts and labor used plus related special handling costs. All estimates must be in writing.

1.9.2.1. Any equipment repair $1,000.00 or less to include material and labor costs shall be accomplished by the contractor. The contractor shall ensure that the repair is completed satisfactorily. The contractor shall submit actual invoice cost to the COR or designated representative upon completion. The contractor will be reimbursed for the repair by the government for all parts and labor used plus related special handling costs after providing a paid receipt. All estimates must be in writing.

1.9.3. If the contractor determines that any government equipment is beyond economical repair the contractor shall notify the COR, in writing, that such equipment should be replaced.

The contractor shall include substantiating data to support the recommended replacement. The contractor shall return equipment no longer used to the government. The contractor shall maintain an Equipment Repair Log on each piece of government equipment needing repairs.

The log shall be maintained in the facility where equipment being repaired is used.

1.9.4. The contractor shall furnish/store all replacement parts. The contractor shall own all parts purchased until they are installed on government-owned equipment. The contractor shall submit consumption data on all parts used each quarter to the government.

1.9.5. Parts purchased for repairs and maintenance shall be of equal or greater quality to the parts replaced. The contractor shall purchase parts at the lowest price obtainable after securing reasonable competition for such purchases. The contractor shall invoice the government the net purchase cost after application of discounts or credits. Used parts, or a credit invoice for same, shall be turned in to the government.

1.9.6. The COR or representative will determine the classification and response time required for repairs as follows. The contractor shall initiate and complete repairs within the period of time designated below. If the repairs are not completed within the designated time frame, the contractor shall submit a written explanation to the COR stating why the equipment has not been repaired and the estimated date when repairs will be completed.

(1) Routine - Initiate 24 hours - Repair within 96 hours

(2) Urgent - Initiate 12 hours - Repair within 48 hours

(3) Emergency - Initiate 1 hour - Repair within 24 hours

1.9.7. Contractor shall be responsible for calibration of all scales and deep fat fryer thermostats IAW AFMAN91-203, Air Force Occupational Safety, Fire and Health Standards (AFOSH). Certification or calibration stickers shall be placed on calibrated equipment in a conspicuous place.

1.10. Contractor Personnel.

1.10.1. Management. The contractor shall provide a full-time contract manager on site who shall be responsible for the performance of the work for the Lightning Dining Facility required by the PWS. The name of this person, and an alternate or alternates, who shall act for the contractor when the manager is absent, shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available at all times to meet at Eglin AFB with government personnel designated by the contracting officer to discuss problem areas. After normal duty hours, the manager or designated alternate shall be available within 1 hour. The contract manager, and alternate or alternates, must be of sufficient fluency to communicate in English. The positions shall at no time be vacant. They shall comply with installation rules and regulations for motor vehicle use on flight line. It is preferred but not required that the manager and alternate(s) have a working knowledge of the Air Force Food Services systems, DoD Food Service and current Air Force automated systems (CAFE/ALOHA).

1.10.1.a. Required Shift Staffing, 33 FW Lightning Dining Facility, Eglin AFB

Week Days 0730-1630 Project Lead/Manager 1 (40 hrs per week) Accountant 1 (20 hrs per week)

Lightning Dining Facility - Week Day Hours of Operation

Duty Breakfast Lunch Dinner Mess Attendant Lead/Manager 1 1 1 Cook I 1 1 1 Cook 2 3 3 2 Line server 1 2 1 Salad Maker 2 2 1 Storeroom Clerk 1 1 Assistant Storeroom Clerk 1 Food Sanitation Specialist 2 2 2 Cashier 2 2 2

Lightning Dining Facility - Midnight

Mess Attendant Lead/Manager 1 Cook 2 1 Food Sanitation Specialist 2 Cashier 1

Lightning Dining Facility - Weekend

1.10.1.1. Uniform Requirement. The contractor shall provide employee uniforms, nametags, and any other specialty clothing (gloves, rubber gloves, aprons, etc.).

Employees shall wear clean, neat, pressed and well- fitting uniforms at all times while on-duty to include managers, supervisors and cashiers. Torn and dirty uniforms, in addition to those with rips, missing buttons, etc. are not to be worn in the dining facility. All uniforms must be consistent in pattern and material. The contractor must have uniforms available for newly hired

Duty Breakfast Lunch Dinner Mess Attendant Lead 1 1 1 Cook 1 1 1 1 Cook 2 2 2 1 Line server 1 2 1 Salad Maker 1 1 1 Assistant Storeroom Clerk 1 1 Food Sanitation Specialist 2 2 2 Cashier 1 2 1 personnel. The uniforms shall not contain commercial advertising, except for hats and nametags containing the contractor’s name. Submit uniforms for approval by the COR no later than three (3) weeks prior to contract start date. Cooks shall wear chef uniforms different from uniforms of other workers.

1.10.1.2. All shoes shall be of sturdy construction and shall cover the foot for sanitation and safety reasons. Open-toe shoes, sandals, or athletic shoes, and heels higher then 1-1/2 inches shall not be worn. All shoes shall be black in color and have slip resistant soles.

1.11. Conduct. Contractor employees shall not loiter in any working or patron area. Upon completion of their assigned shifts, or after eating, employees shall promptly depart from the food service facilities. Smoking is permitted in designated “Tobacco use approved” areas only.

1.12. Hours of Operation

1.12.1. Normal. The contractor shall maintain operating hours at the Eglin Lightning Dining Facility as listed in Technical Exhibit 5.1. The contractor shall not remove foods from the serving area until 15 minutes after the end of the posted meal hours. This allows for all patrons to have additional time for second servings.

1.12.2. Holidays and Specialty Meals. The Eglin Lightning Dining Facility is open on all federal holidays if the holiday falls on a normal operational date IAW Exhibit 5.1. The contractor shall plan for increased attendance expected at all federal holidays and for any additional service hours if necessary. The government will provide the contractor a schedule for all holiday and specialty meals at least 3-5 days before the date of the event. The contractor shall decorate the Eglin Lightning Dining Facility with non-secular decorative materials for holidays, special occasions and specialty meals upon direction of the COR.

1.13. Visits by VIPs and Inspection Teams: VIPs, Management Assistance Teams, Commander’s Annual Facility Inspection Teams, and other operational commitments will require additional contractor support in such areas as sanitation and general appearance.

1.14. Civic Groups: Civic groups are authorized to use the dining facility upon permission from the 33rd Fighter Wing Commander.

1.15. Continuation of Essential DoD Contractor Services During Crisis: In Accordance With DoDI 1100.22, (12 Apr 2010) Continuation of Essential DoD Contractor Services During Crises, DFARS 237.76, and the Air Force implementation thereof, unless otherwise directed by the CO or COR, it is determined that the services as identified in this PWS are essential for performance during a crisis.

(1) All services in this PWS are designated as essential services for performance during crisis IAW DFARs 237.76, “Continuation of Essential Contractor Services” and the contractor shall prepare a plan for performing these services in accordance with DFARs 252.237-7023. Hereafter, the personnel identified by the contractor to perform these services shall be referred to as “Mission Essential Contractor Personnel.”

(2) The requirement for continuation of essential services could possibly be as currently scheduled in the PWS; however, the schedule will be determined based on the crisis requirements. The CO or COR will contact the contract manager by telephone or in person that essential services are required. This will be followed up in writing and subsequently by modification to the contract to incorporate the requirements via full text or by reference. The contractor may file a proposal for cost or other impacts under the Changes clause or a Request for Equitable Adjustment.

(3) Within 30 days after award, the contractor shall provide a written list of all “Mission Essential Contractor Personnel” to the CO or COR. The list shall identify names and base location where each employee will perform work under this contract.

(4) The contractor shall develop contingency plans for tasks designated as essential no later than 30 days after the start of the contract to provide reasonable assurance of continuation of services during crisis conditions.

1.15.1. The contractor shall provide service during military exercises, emergencies, natural disasters and other contingency operations. The numbers of operations vary, but can be reasonably predicted from the 33rd Fighter Wing history. The contractor shall respond to an estimated (6) Operational Readiness Exercises or Inspections (ORE/ORI), military exercises or actual emergencies or natural disasters during an average year by extending serving hours as directed by the contracting officer who will follow up with a modification of the contract at the contract line item price for extended Emergency and Contingency service hours. Serving hours under this provision may be increased to twenty-four hours per day and may be implemented as directed by the COR or designated representative at any time as required to meet military mission requirements.

1.15.2. The government, at the government’s option, when the government perceives that mission accomplishment is endangered may augment surge requirements beyond the capability of the contractor.

1.16. Phase-In. The contractor shall provide a complete phase-in plan to ensure a smooth transition in to the facility. The plan shall be submitted to the contracting officer as part of the quote.

2. SERVICES SUMMARY

Performance Requirement PWS para. Performance Standard

1. Prepare food IAW recipe cards 1.3.3, 1.3.4 This requirement is met when the contractor does not exceed two

(2) defects per month at each facility

2. Make available supplies and materials necessary to serve the guests

1.3.4.,1.3.5.

1.3.8, 3.1.5., 4.6.

This requirement is met when the contractor does not exceed two

(2) defects per month at each facility

3. Repairs of all equipment will be initiated/completed within the following time frames:

Routine: 24 hours/96 hours

Urgent: 12 hours/48 hours

Emergency: 1 hour/24 hours

1.9, 1.3.7. This requirement is met when the contractor does not exceed two

(2) defects per month at each facility

4. Satisfy government food service management and guests in reference to timeliness of service and courteousness of employees

1.3.6, 1.4., 1.5., 1.5.1., 1.5.2., 1.5.3., 1.6.

This requirement is met when the contractor does not exceed two

(2) defects per month at each facility

5. Comply with sanitation requirements of the food code and state and local laws/regulations, which result in a satisfactory or better rating in Health Inspections.

1.3.7., 1.3.2., 1.5., 1.6

This requirement is met when the contractor does not exceed zero

(0) defects per month at each facility

6. Reconcile cash drawer with POS reports and ensure cash is turned in on-time

1.4 This requirement is met when the

contractor does not exceed one

(1) defect per month at each facility

7. Menus are planned IAW the USAF Corporate Food Service Menu

1.3.3., 1.3.4. This requirement is met when the contractor does not exceed two

(2) defects per month at each facility

8. Maintain the interior and exterior of the dining facility in a clean and sanitary condition

1.6., 1.8., 1.8.1, 1.8.2, 1.8.3.

This requirement is met when the contractor does not exceed two

(2) defects per month at each facility

9. Accounting and Food Accountability Reports are accurate on the first submittals

1.3.8, 1.4, 4.6.3, This requirement is met when the contractor does not exceed two

(2) defects per month at each facility

10. Wear clean, neat, pressed, hemmed, uniforms/nametags, with a professional appearance, employees not loitering.

1.10.11., 1.10.12.

This requirement is met when the contractor does not exceed two

(2) defects per month at each facility

11. Ensure employee training – provide necessary training ensuring competent performance and maintain records on site. Records made available for government review.

1.10.1.2., 4.2., 4.2.3., 4.2.4., 4.2.5., 4.4., 4.4.1., 4.4.2.

4.4.3

This requirement is met when the contractor does not exceed two

(2) defects per month at each facility

12. Ensure proper Management of Corporate Food Service System/CFMS

1.2., 4.5., 4.5.4 This requirement is met when the contractor does not exceed two

(2) defects per month at each facility

3. GOVERNMENT FURNISHED SERVICES AND GOVERNMENT EQUIPMENT. The government shall provide the facilities, fixtures, equipment, materials and services listed here and in Technical Exhibits 5.4 and 5.5.

3.1. Property.

3.1.1. Facilities. The government will furnish or make available facilities described in Technical Exhibit 5.4. The government will furnish or make available facilities described in Technical Exhibit 5.4, Government-Furnished Facilities. Government facilities have been inspected for compliance with the Occupational Safety and Health Act (OSHA). No hazards have been identified for which work-arounds have been established. Should a hazard be subsequently identified, the government will correct OSHA hazards according to approved base plans of action, taking into account safety and health priorities. A higher priority for correction will not be assigned to the facilities provided hereunder merely because of this contracting initiative. The fact that no such conditions have been identified does not warrant or guarantee that no possible hazard exists, or that work-around procedures will not be necessary or that the facilities as furnished will be adequate to meet the responsibilities of the contractor.

Compliance with the OSHA requirements and other applicable laws and regulations for the protection of employees is exclusively the obligation of the contractor. Further, the government will assume no liability or responsibility for the contractor’s compliance or noncompliance with such requirements, with the exception of the aforementioned requirement to make corrections according to approved plans of abatement subject to base-wide priorities. In the case of alterations necessary for compliance with the OSHA, such permission shall not be unreasonably withheld. T hese facilities shall be used in performance of this contract.

3.1.2. Equipment. The contractor will have access to the equipment listed in Technical Exhibit 5.5.

3.1.3 Equipment Inventory. An inventory of government equipment must be completed no later than 5 calendar days before the start of the contract period, and not later than 10 calendar days before the completion of the contract period base year and each option period. The contractor and COR or government representative shall conduct a joint inventory of all government equipment and the contractor shall sign a receipt for all equipment provided by the government. Items of equipment missing or not in working order shall be recorded in writing. The contractor and the COR or government representative shall jointly determine the working order and condition of all equipment and document their findings on the inventory.

3.1.4. Equipment Loss or Damage. The contractor shall submit requests for replacement of government- furnished equipment to the COR for processing. Such requests shall specify the reason for the replacement request.

3.1.5. Subsistence. The government shall provide all food and beverages for the operation of the Lightning Dining Facility described in this PWS.

3.2. Services. The government is responsible for:

a. General.

(1) Removal of any equipment condemned or replaced from the food service facility receiving area.

(2) Electrical power into the building and including panel board and circuit breaker.

(3) Sewer lines from floor and wall drains of buildings.

(4) All gas, water and steam lines up to and including the supply source for each piece of equipment.

(5) Repair of walk-in refrigerators, except for handles, hinges, gaskets, and refrigeration units.

(6) Cleaning, maintenance, and repair of exhaust duct systems through the exterior outlet and exhaust fan mechanisms.

(7) Alteration, repair, and maintenance of buildings.

(8) Providing building space to be used by the contractor for repairs, maintenance, and parts storage.

(9) Repair of equipment and/or replacement of equipment.

(10) Determining the hours of operation and workload estimates of total meals for each meal period. Hours of operations and workload estimates are provided in Technical Exhibits 5.1 and 5.2.

b. Utilities. The government will provide gas, electricity, sewage, and water.

c. Telephone. "Class C" (on-base) telephone service.

d. Building Maintenance and Repairs.

e. Refuse Collection. Monday – Friday, at building 1362 size of container 8 cubic yard, type of refuse “garbage”.

f. Recyclable Materials Collection. The contractor shall comply with all base recycling programs and requirements.

g. Security Forces and Fire Protection. Phone Numbers: 911.

4. GENERAL INFORMATION

4.1. Quality Control Plan. The contactor shall establish a quality program, which shall encompass all aspects of the contract. The contractor shall submit a Quality Control Plan with its quotation. The contractor shall implement the quality program in accordance with their Quality Control Plan.

4.2. Records Management. The contractor shall create, maintain, and provide government-owned/contractor-held records, regardless of media, in performance of this contract. All records, files, documentation, working papers, and software provided by the government of generated in the performance of this contract become and remain government property. All such records, files, documentation, and working papers, which this contract requires the contractor to maintain shall be maintained in accordance with AFI 33-322, Records Management Program; AFI 33- 364, Records Disposition-Procedures and Responsibilities; AF Electronic Records Management (ERM) Solution, AFRIMS, Records Disposition Schedule located at https://my.af.mil/fcss-af61a/afrims/afrims/ and all other pertinent directives, as supplemented. The contractor shall not dispose of any records without prior written approval of the Functional Area Records Manager (FARM) evidenced by the FARM’s signature of the SF

135. When requested by the government, the contractor shall provide the original record of a reproducible copy of any such record within five working days of receipt of the request. The contractor shall ensure Air Force Ancillary Training is completed annually by all of its employees. The contractor shall ensure that its employees who are designated as the Chief of Records and Records Custodian complete AF CBT Level 1, General Records Awareness, Level II, AF CBT, Records Management as well, and that its designated Functional Area Records Manager additionally completes Level III, AF CBT, Advanced Records Management (to include Electronic Records Management) and attend the local Records Management training course. The contractor shall provide one copy of the required training certificates to the COR at the completion of the training.

4.2.1. The contractor shall segregate the government-owned records from the company-owned records and identify all records required to be created by the PWS on the AFRIMS file plans. The contractor shall create and maintain paper and electronic records as appropriate. The contractor shall maintain the software and background data to retrieve official electronic government records throughout the lifecycle of the records.

4.2.2. The contractor maintains and disposes of records IAW the Air Force records disposition schedules.

https://my.af.mil/fcss-af61a/afrims/afrims/

4.2.3. Upon completion of this contract, all government-owned/contractor-held records (regardless of media) received, created, maintained, or provided in the performance of the PWS shall be turned over to the government. Background electronic data and records specified for delivery to the contracting agency must be accompanied by sufficient technical documentation and software to permit the Air Force to use the data. In the event of default or non-performance, the government will have access to all records in order to ensure mission support is not interrupted.

4.2.4. Privacy Act Program. The contractor shall create and maintain Privacy Act data IAW AFI 33-332, Privacy Act Program; and Privacy Act systems of records notice(s) (http://www.defenselink.mil/privacy/notices/usaf). If the contractor receives a Privacy Act request, the contractor shall be responsible for searching for the records and providing those records to a government official who, as the authorized official, will make the decision on releasing the government records.

4.2.5. Functional Requests. A functional request is a written request for DoD records received from any person (including a member of the public), or a business that does not cite either the FOIA or Privacy Act. The contractor shall search for the records and provide those records to a government official who, as the authorized official, will make the decision on releasing the government records.

4.2.6. Inspection Instructions. Inspection, auditing, and testing shall be prescribed by clear, complete, and current instructions. The inspection instructions shall include the specific criteria for approval and rejection of services that will be used in each inspection or audit;

checklists may be used for this purpose. The contractor's inspection instructions shall be documented and shall be available for review by the government representatives throughout the life of the contract. The contractor shall notify the on-site government representatives in writing of any changes to his inspection instructions

4.3. Contractor Personnel Meals. Contractor personnel who work in dining facilities under this contract may purchase food and beverages, to be consumed in the facility, while on duty and up to 30 minutes before or after their shifts. Employees shall pay for each item at the established item price to include the government authorized surcharge.

4.3.1. Contractor employees who eat government provided food shall pay the established price for each item selected. This policy does not apply to a spoon size taste/sampling by personnel assigned to quality control. Employees purchasing food shall sign customer receipt tapes, which the contractor retains for each meal period as proof of payment. Meals purchased by employees shall not count as meals served for contract payment purposes. Employees shall not bring food from other sources into the dining facility.

4.4. Training. The contractor shall provide necessary training to employees and maintain records of all training on- site and have them available for government review. In addition, contractor employees shall receive the government provided training listed below.

4.4.1. The contractor shall ensure that contract supervisors receive ServSafe food http://www.defenselink.mil/privacy/notices/usaf handlers training. All non-supervisory employees shall be trained in ServSafe food handling techniques by contract supervisors that have attended the ServSafe food handlers training course. Refresher training is repeated annually or as often as necessary for personnel to be aware of their responsibilities in safe food handling.

4.4.2. Contractor personnel shall attend at least 2 hours per year of fire prevention training provided by the government.

4.4.3. All contractor employees using the Air Force “Back of the House” inventory system shall receive government-provided training prior to using system. Training will be scheduled by the COR.

4.5. Security Requirements. All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the government installation, shall abide by all security regulations of the installation. The contractor shall sign an agreement stipulating the security requirements of this contract.

4.5.1. Base Access. The contractor shall obtain personal identification passes for all employees and vehicle passes for all contractor and personal vehicles requiring entry onto Eglin AFB in accordance with contract clause 5352.242-9000 – Contractor Access to Air Force Installations. Additionally, the contractor shall keep current, for government inspection, a list of the names of personnel employed on this contract.

4.5.2. Physical Security. The contractor shall be responsible for safeguarding all government property provided for contractor use. At the end of each work shift the contractor shall secure all government facilities, equipment, and materials. For any unseen closure contractor shall notify the COR immediately.

4.5.3. Funds Protection. To protect cash held by the contractor, the contractor shall comply with current base Resource Protection Program as well as provide a GSA approved lockable storage container of appropriate type to secure contractor funds IAW base/AFI policy.

4.5.4. Air Force Network Access. Contract employees requiring a Common Access Card (CAC) shall receive documented Information Assurance (IA) training, by the government, prior to receiving access to the local area network (LAN). Authorized users will receive initial IA orientation and annual awareness training to ensure they know, understand, and apply the IA requirements of Air Force information and IAs. The minimum orientation and awareness requirements for users are outlined in DoD 8570.01-M. IA Program. The contractor shall comply with the established Command, Control, Communication, and Computers (C4) Systems IA program to integrate security education, training, and awareness covering the Communications Security (COMSEC), Computer Security (COMPUSEC), and Emissions Security (EMSEC) disciplines.

4.5.5. National Agency Check (NAC). The contractor shall comply with DOD 5200.2- R, Personal Security Program for contractor personnel operation of government workstations that have unclassified automated information systems (e-mail, management information systems, internet, etc).