Attch_2_Performance_Work_Statement.pdf

PERFORMANCE WORK STATEMENT (PWS)

Coverall Rental and Laundry Service Program

FOR

57 MAINTENANCE GROUP, NELLIS AFB

13 September 2017

Part I General Information

1. INTRODUCTION/BACKGROUND: Nellis Air Force Base (AFB) is the host to the 57th Wing and the 57th Maintenance Group (MXG)

1.1. DESCRIPTION OF SERVICES: The contractor shall provide all personnel, equipment, tools, materials, supervision, and other items and non-personal services necessary to perform Coverall Rental and Laundry Service Program as defined in this Performance Work Statement for the 57th Maintenance Group, Nellis AFB, Nevada. The contractor shall perform to the standards in this contract.

1.2. SCOPE: The contractor shall provide delivery services for Coveralls, and include weekly

Laundry Services of these coveralls to all locations listed in Part II, Paragraph 2.5.

1.3. PERIOD OF PERFORMANCE The period of performance shall be for one (1) base year of 12 months, plus four (4) 1-year options. The Period of performance for this mentioned Base Year shall begin 30 September 2017 through 31 July 2018, and exercise the option years mentioned based on the satisfactory of the contractor’s performance as well as the availability of funds and extend the term of the contract, at the prices set in the contract.

1.4. PLACE OF PERFORMANCE: The work to be performed under this contract will be performed on Nellis AFB, Nevada.

1.5. Duration of Contract: One base year plus four one-year options

Base Year: 30 September 2017 through 31 July 2018 Option 1 01 August 2018 through 31 July 2019 Option 2: 01 August 2019 through 31 July 2020 Option 3: 01 August 2020 through 31 July 2021 Option 4: 01 August 2021 through 31 July 2022

1.6. CONTRACTING OFFICERS REPRESENTATIVE (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies;

coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.7. IDENTIFICATION OF CONTRACTOR EMPLOYEES: All contract personnel attending meetings, and working on Nellis AFB are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials.

They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel will be required to obtain and wear badges in the performance of this service.

1.8. ORGANIZATIONAL CONFLICT OF INTEREST: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer or Contracting Officer Representative immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.9. QUALITY CONTROL: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this Performance Work Statement.

The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of deficient services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. At a minimum, the contractor shall develop quality control procedures that address the areas identified in Technical Exhibit 1, “Performance Requirements Summary.”

1.10. QUALITY ASSURANCE: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP) Technical Exhibit 2. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance requirements summary. It defines how the performance standards will be applied, the type of surveillance, and the Performance Threshold rate.

1.11. GOVERNMENT REMEDIES: The Contracting Officers Representative (COR) shall follow FAR 52.212-4, Contract Terms and Conditions-Commercial Items or 52.246-4, Inspection of Services-Fixed Price for contractor’s failure to perform satisfactory services or failure to correct non-conforming services.

1.12. RECOGNIZED HOLIDAYS: (The contractor is not required to perform services on these Holidays)

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.13. POST AWARD CONFERENCE/PERIODIC PROGRESS MEETINGS: The

Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5.

The Contracting Officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with contractor to review the contractor’s performance. At these meetings the Contracting Officer will apprise the contractor of how the government views the contractor’s performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government. The Contracting Officers Representative (COR) will be designated by the Contracting Officer before contract award.

1.14. PASS AND IDENTIFICATION ITEMS: Ensure the pass and identification items required for contract performance are obtained for employees and non-Government owned vehicles prior to the performance start date.

1.14.1. IAW Public Law 109-13, 49 U.S.C., section 30301 and Code of Federal

Regulations (CFR) Title 6, Part 37, the REAL ID Act of 2005 established minimum standards for the production and issuance of state-issued driver's licenses and ID cards. Driver's licenses and ID cards from states not meeting the standards can no longer be used for accessing Federal facilities including Air Force installations unless the issuing state's compliance deadline has been extended by the Department of Homeland Security (DHS). To date there are three states and one U.S. territory that do not meet minimum standards and do not have an approved DHS extension - Minnesota, Missouri, Washington and American Samoa.

1.14.2. Acceptable credentials: United States Passport, Personal Identification Verification) issued by the Federal Government PIV-I cards (issued by non-Federal Government entities), U.S Certificate of Naturalization or Certificate of Citizenship (Form N-550), Veterans Identification Card Veterans Health Identification Card U.S. Permanent Resident Card (Form I-551), Foreign Government issued Passport DHS issued employment authorization document that contains a photograph (Form I-766).

1.14.3. Per the NV DMV: A Real ID driver's license or ID card has a gold circle with a star cutout in the upper right-hand corner. Standard licenses or ID cards have a heading stating "NOT FOR FEDERAL OFFICIAL USE." Licenses and ID cards will be marked "LIMITED TERM" when immigration documents are used to prove identity. These expire at the same time as the holder's U.S. Visa.

1.15. TRAFFIC LAWS: Ensure all Contractor employees comply with base traffic regulations.

1.16. WEAPONS, FIREARMS, AND AMMUNITION: Contractor shall not possess weapons, firearms, or ammunition, on themselves or within Contractor-owned vehicles or privately-owned vehicles while on any installation or any office/working location covered under this contract.

1.17. REPORTING REQUIREMENTS: The contractor shall report to the COR any information or circumstances which they are aware of that may pose a threat to the security of DoD personnel, Contractor personnel, resources and classified or unclassified defense information. Contractor employees shall be briefed on reporting procedures by their immediate supervisor upon initial on-base assignment.

1.18. LISTING OF EMPLOYEES: The contractor shall maintain a current security listing of employees with installation access. The list shall include the employee's name, social security number, date of birth, driver’s license number, state of issue, and driver’s license expiration date.

The list shall be validated and signed by the COR and provided to the Contracting Officer.

Contractor shall provide an updated list to the COR when an employee's status or information changes.

1.19. GOVERNMENT FURNISHED EQUIPMENT (GFE): The Government will not furnish any Government property or equipment for this service contract.

Part II Specific Tasks

2. BASIC SERVICES: The contractor shall provide Coverall/Laundry Service. Coveralls need to be at least 35% cotton, no denim material, and must be Navy or Dark Blue in color. Cargo pockets on pants are not permitted. Hammer loops are permitted on pants. Coveralls should be long sleeve, no short sleeve coveralls are permitted.

2.1. UNIFORM TYPE: Vendor will provide two (2) pairs of coverall and two pairs of industrial work pants (Dickies, 511, Carhart etc.) Per member assigned to the various members and their respective maintenance units listed below. Coveralls shall include last names and duty titles on a single patch on the right side of the upper right chest. Squadron patch shall be affixed to the upper left chest. The vendor should plan on issuing coverall and industrial work pants for 1,400 military personnel. Any further adjustments to this number shall come through contract modification.

2.2. UNIFORM AMOUNTS: The following numbers are estimated amounts of rental coverall and industrial work pants needed:

- 2,800 pairs of long sleeve coverall uniform items of various sizes

- 2,800 pairs of industrial work pants (Dickies, 511, Carhart, etc.) with no cargo pockets

2.3. UNIFORM NAME TAPES: Vendor will create and permanently affix names and patches to coveralls. Names and patches are not required for industrial work pants. Velcro is not an acceptable medium for affixing names and patches.

2.4. SIZING: Vendor shall size all members for coveralls within six (6) weeks upon contract award.

The vendor shall also maintain two (2) sizing samples with Squadron Individual Equipment Use (IEU) Points of Contact (POC) for new members. The Air Force constantly moves its military personnel from base to base throughout out the year with most of its members moving during the summer Permanent Change of Station (PCS) season.

2.5. NEW CUSTOMER PROGRAM: The vendor shall establish a new customer program with the unit IEU POCs to gain new military personnel arrivals to Nellis AFB. Unit IEU POCs will use the sizing samples and provide the applicable information to the vendor in order to incorporate new members into the program. The COR shall be the approval authority for the new customer program. See SDS.

2.6. GARMENT REPLACEMENT: Garments shall be repaired or replaced if they become too soiled, torn, ripped, or worn in accordance with industry standards. Garments that require repair or replacement shall be done within one (1) week of turn in or pick up.

2.7. LOCATIONS: The vendor shall pick up used coveralls and industrial work pants and deliver laundered articles of clothing once a week, with delivery to and from the following locations:

757 AMXS

• Strike AMU – delivery to ZRacks, two collection bins (1 open, 1 closed) o Building 448, 3791 Tyndall Ave, Nellis AFB 89191

• Eagle AMU – delivery to ZRacks, two collection bins (1 open, 1 closed) o Building 250B, 3991 Tyndall Ave, Nellis AFB 89191

• Raptor AMU – delivery to locker, two collection bins (1 open, 1 closed) o Building 285, 4373 Tyndall Ave, Nellis AFB 89191

57 AMXS

• Lightning AMU – delivery to lockers, two collection bins (1 open,1 closed) o Building 259 – 4150 Tyndall Ave, Nellis AFB 89191

• Tomahawk AMU – delivery to ZRacks, two collection bins (1 open, 1 closed) o Building 882 – 6275 Offett Ave, Nellis AFB 89191

• Viper AMU – delivery to lockers, two collection bins (1 open, 1 closed) o Building 297 – 6249 Fitzgerald Ave, Nellis AFB 89191

57 MUNs AMMO

• Building 10306 – delivery to ZRacks, one collection bin o Building 10306 – 5045 Minot Ave , Nellis AFB 89191

2.8. DROPOFFS: Vendor will deliver laundered items to ZRacks. The vendor will deliver and hang all laundered items at Viper AMU, building 297, Lightning AMU, building 259, and Raptor AMU, building 285 to individuals’ assigned lockers with S hooks.

2.9. CLEANING: All clothing items shall be laundered and cleaned to industry standards. Coverall and industrial work pants can be dosed in jet fuel, hydraulic fluid, oils, greases, or other mechanical substances found on aircraft while working on the Nellis AFB flight line.

2.10. COLLECTION POINTS: The Vendor will provide pickup and drop off services during normal business hours (0730 – 1630) every Wednesday except for any listed holidays. Pickup and drop off that is in conflict with recognized holidays or unit down days will be coordinated with the Contracting Officer’s Representative (COR).

2.11. BUILDING POC: Each building location will supply a POC for delivery coordination, and each POC will report to the COR.

Part III Services Delivery Summary (SDS)

3. SERVICE DELIVERY SUMMARY (SDS): The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

SERVICE DELIVERY SUMMARY

Performance Objective

Performance Threshold

Frequency Method of Inspection

Vendor will provide the correct amount and sizes of wearable items

Within six (6) weeks of contract award

One time 100% Inspection

Vendor will provide weekly pick up and drop off services

100% of the time Weekly 100% Inspection

Vendor will repair or replace worn items as needed

No more than 10 defects or complaints per AMU per week

Weekly Customer Complaint

Vendor will add and remove customers to program

Within 1 week of notification from unit IEU POCs

Weekly Customer Complaint

PART IV DEFINITIONS & ACRONYMS.

4. The following definitions and acronyms are defined and are only used for this particular contract requirement.

4.1. CONTRACTOR: A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

4.2. CONTRACTING OFFICER: A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government.

Note: The only individual who can legally bind the government.

4.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR): An employee of the U.S.

Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

4.4. DEFECTIVE SERVICE: A service output that does not meet the standard of performance associated with the Performance Work Statement.

4.5. DELIVERABLE: Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

4.6. KEY PERSONNEL: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

4.7. PHYSICAL SECURITY: Actions that prevent the loss or damage of Government property.

4.8. QUALITY ASSURANCE: The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

4.9. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

4.10. QUALITY CONTROL: All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

4.11. SUBCONTRACTOR: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

4.12. WORK DAY: The number of hours per day the Contractor provides services in accordance with the contract.

4.13. WORK WEEK: Monday through Friday, unless specified otherwise.

PART V ACRYONYMS

4.14. AMXS: Aircraft Maintenance Squadron

4.15. AMU: Aircraft Maintenance Unit

4.16. IEU: Individual Equipment Unit

4.17. POC: Point of Contact

4.18. FLT: Flight

4.19. MSA: Munitions Storage Area

4.20. MUNS: Munitions Storage Area

4.21. PRSNL: Personnel