SOW_-_IntelliCab_Will_Call_System.docx

STATEMENT OF WORK (SOW)

SUPPORT & MAINTAIN AUTOMATED WILL-CALL INTELLICAB SYSTEM

66TH MEDICAL SQUADRON

1. GENERAL: This is a non-personal services contract to provide service visits as necessary to maintain IntelliCab Will Call System functionality. IntelliCab Will Call System assists 66th MDS Pharmacy Services in automating five pharmacy filling steps into one complete system. The system also provides prescription storage that safely secures medications until time of pick up. The system reduces the workload of pharmacy staff in delivering prescriptions. This system addresses Safety issues to ensure accuracy and improve efficiency and accountability and eliminates bundling and sorting error common in pharmacies.

2. SCOPE OF WORK: Annual call and on-site support for 66th MDS Pharmacy Services software, IntelliCab Will Call System. Contractor will provide ongoing live phone support, Monday through Friday 0700-2000 hours EST, excluding holidays, on any and all maintenance required. This includes travel, time, and materials. Also to be included in Support and Maintenance, are regular upgrades to the operating system (IntelliSys), and any required changes to ensure that the system will continue to meet all current and future Department of Defense DIACAP/network security requirements.

During the term of this contract, if the Software fails to operate in accordance with developer’s technical specifications, the Contractor will repair or replace such software. This warranty will be void if the software has been installed or modified, other than as authorized by developer.

3. SOFTWARE UPDATES: During the term of the contract, Contractor shall provide, at no additional costs, one or more new versions of the Software that are issued to enhance its existing functionality (“updated”).

4. TELEPHONE SUPPORT: During the term of the contract, Contractor shall provide customer access to its help desk to obtain support. Customer shall allow Contractor to furnish support and collect information regarding the Equipment and Software, Customer shall assist and/or permit Contractor to transfer electronic data to and from the equipment at any time.

5. SERVICE: During the term of the contract, Contractor shall perform the service necessary to keep the equipment and software in good working order at Customer site, subject to the provisions covered under Misuse of Equipment below. If the equipment or software becomes disabled, customer will promptly notify Contractor of the disability and any known cause. Customer shall assist Contractor in performing diagnosis and correction of problems via telephone and/or remote communications interface such as Internet or Dial-Up modem as available. If remote diagnosis so indicates, Contractor will use good faith efforts to respond to on-site service needs within 24 hours. Customer shall provide Contractor access to the equipment from 0730-1630 hours Monday through Friday, excluding government recognized holidays, to perform necessary service, including preventive maintenance. Service includes adjustments or repair of Software as Contractor deems necessary.

6. PERIOD OF PERFORMANCE: Service will be for a base period plus four (4), 12 month, option years.

7. USE OF INFORMATION: Neither the Contractor nor any of its contract service providers shall disclose or cause to disseminate any information concerning operations of military activities.

8. CONTRACTOR RESPONSIBILITIES: The contractor shall furnish all support and maintenance capabilities for IntelliCab Will Call System.

9. Contractor shall supply technical phone assistance Monday through Friday 0700-2000 hours EST excluding holidays. Contractor shall be responsible for daily upgrades and maintenance of the web based server.

10. DELIVERABLES: Contractor shall provide at least one annual inspection of the GSL system.