PESATD - Amendment 3 Attachment C- Help Desk Stats.pdf

Solicitation Number: ED-IES-10-R-0012 – ATTACHMENT C

SUPPORT FOR POSTSECONDARY EDUCATION STATISTICAL ANALYSES AND DATA COLLECTION (PESATD)

The Department of Education has received several questions from potential bidders regarding the volume of calls, emails, faxes, received from the Help Desk which services the Campus Crime Survey and EADA Survey. In response to these questions, we are providing the following information, which we believe provides sufficient information in order for potential bidders to estimate the level of effort needed to staff the

Help Desk.

Table 1- EADA Survey- Number of Phone Calls, Emails, Fax to Help Desk by Month for last 12 months

January February March April

Ma y June July August September October November December Total

Phone 12 16 14 6 1 2 4 23 634 3774 3054 646 8186

Email 20 13 4 8 3 1 4 18 2500 4268 1801 170 8810

Fax/Mail 0 1 0 0 0 0 0 1 0 0 3 1 6

Monthy Totals 32 30 18 14 4 3 8 42 3134 8042 4858 817 17002

Table 2- Campus Crime Survey- Number of Phone Calls, Emails, Fax to Help Desk by Month for last 12 months

January February March April May June July August September October November December Total

Phone 17 11 14 3 14 0 388 1360 3729 3709 1219 14 10478

Email 38 43 25 22 43 0 475 7351 6599 4406 1022 37 20061

Fax/Mail 0 0 0 0 0 0 0 26 0 0 1 0 27

Monthly Totals 55 54 39 25 57 0 863 8737 10328 8115 2242 51 30566

Chart 1- EADA Survey Chart- Number of Phone Calls, Emails, Fax to Help Desk by Month for last 12 months

12 16 14 6 1 2 4 23

20 13 4 8 3 1 4 18

0 1 0 0 0 0 0 1 0 0 3 1

Phone Email Fax/Mail

Chart 3- Campus Crime Survey- Number of Phone Calls, Emails, Fax to Help Desk by Month for last 12 months

17 11 14 3 14 0

3729 3709

1438 43 25 22 43 0

370 0 0 0 0 0 0 26 0 0 1 0

Phone Email Fax/Mail