Attachment_B_Amended_Past_Performance_Questionnaire.docx

Request for Proposal (RFP) #ED-FSA-14-R-0028 Data Challenges and Appeals Solution United States Department of Education, Federal Student Aid

PAST PERFORMANCE QUESTIONNAIRE

PART ONE: INSTRUCTIONS

Your agency has been listed as a reference by the subject firm. The firm is proposing on a United States Department of Education (ED), Federal Student Aid (FSA) solicitation for Data Challenges and Appeals Solution to meet its performance objectives and requirements. Past Performance is an extremely important part of the evaluation criteria for this acquisition, so your input is very important. The information is to be provided directly to the FSA Contracting Officer. This information will not be disclosed to the offeror.

Please provide an honest assessment and return the questionnaire to FSA, by e-mail, to the address shown below, by no later than 3:00pm (Eastern) on December 29, 2014. If you have questions, please contact Dega Hussen at (202) 377-3383 or Linda Simpson at (202) 377-3462.

Completed questionnaires should be emailed to the following address: dega.hussen@ed.gov and linda.simpson@ed.gov.

PART TWO: GENERAL INFORMATION

1. COMPANY/CONTRACTOR NAME 2. CUSTOMER ORGANIZATION

7. CONTRACT TYPE (Circle All That Apply):

Fixed Price Cost-Plus Fixed Price Cost-Plus Award Fee

T & M OTHER

8. COMPLEXITY OF WORK (Circle One Response):

DIFFICULT MODERATE LOW/ROUTINE

9. BRIEF DESCRIPTION OF YOUR CONTRACT REQUIREMENTS:

PART THREE: OFFEROR PERFORMANCE RATING

On the following pages, please summarize the offeror’s performance for each rating factor. Each factor has a set of sub factors with six possible adjectival ratings. Determine the adjectival rating that most nearly represents your experience with this offeror and indicate your assessment by placing an “X” under the appropriate heading. Offeror performance factors are:

A. BUSINESS RELATIONS

B. QUALITY OF SERVICE

C. TIMELINESS OF PERFORMANCE

D. COST CONTROL

Adjectival ratings are defined below and should be used as a reference in assessing performance:

a) Exceptional: Company/Contractor demonstrated exceptional performance and innovative practices and/or processes. Company/Contractor’s efficiency, productivity, and/or product enhancements lead to real cost savings and/or efficiencies for the customer. Company/Contractor consistently exceeded customer expectation and/or needs.

b) Very Good: Company/Contractor consistently met or exceeded general contract requirements and understood customer needs. Overall performance was thorough, comprehensive and more than satisfactory. There is no history of practices or processes that were detrimental to the customer.

c) Satisfactory: Company/Contractor consistently met general contract requirements and understood customer needs. Company/Contractor’s performance was satisfactory and there was no history of practices or processes that were detrimental to the customer.

d) Marginal: Company/Contractor satisfactorily performed the services with some minor discrepancies. Overall performance was close to or in accordance with the terms and conditions of the contract.

e) Unsatisfactory: Company/Contractor lacked a basic understanding of the work and the capability to fulfill the requirements. Vendor’s performance was inadequate and/or contract requirements were often not met.

f) N/A – This particular category does not apply.

PART FOUR: EVALUATOR’S CERTIFICATION

I HEREBY CERTIFY THAT THE INFORMATION IN THIS FORM IS ACCURATE AND COMPLETE TO THE BEST OF MY KNOWLEDGE.

SIGNATURE OF EVALUATOR