Amendment 0003 Final.pdf

of

SECTIO

B.1 GEN

The contr be perform

B.1.1 BA

maintenan

Extern

Recor

Mont

Maint

Mont

Maint

Mont

Mont

Mont respo

Mont respo

B.1.2 VA

Baselines

B.1.2.1 M

Simple In

<B*+10%

ON B: SUPPL

ERAL DESC

ractor shall pe med in accord

SELINE: Th nce support ac nal Users rds Stored hly Complex tenance Requ hly Simple tenance Requ hly Simple Ca hly Complex hly Simple M onses hly Complex onses

RIABLE PR

shown at B.1

Monthly Activi quires C

LIES OR SE

CRIPTION

erform the eff dance with all he following t ctivities inclu uests (CRs) uests (CRs) alls

Calls ail box

Mail box

RICING: The

1.1 for each v ity Level for

Complex Inqu

<B*+10%

REPLA

RVICES & P

fort required u l sections of t able reflects t uded within th

Base 400‐500 w

Varies >

<5 D c r r

<10 D t

<10 D h

<5 D t

<25 D h

<5 D t e below tables variable task.

“Inquiries” uiries Base

ACE IN TOT

PRICES OR

under this con this Contract.

the baseline le he scope to X eline Quant with anticipat

>10 million <

Definition of C coordinated t requires coor requires more

Definition of S than 2 weeks

Definition of S hours.

Definition of C than 48 hours

Definition of S hours

Definition of C than 48 hours s reflect the v

OY1

TAL

R COSTS

ntract on a Fix evel of variab X01-X04 Clins tities ted annual 5

60 Million

Complex: A c through Ente rdination with e than 2 wee

Simple: A ch s to resolve

Simple: A ca

Complex: A c s

Simple: An e

Complex: An s.

variable pricin

OY2

xed Price bas ble operationa s for each per

% growth change reque rprise Change h other vendo ks to resolve.

ange request ll that is reso call that is res e‐mail that is r e‐mail that is ng for activitie

2 OY3

sis. The work al and rformance yea est that is e Manageme ors, and/or t that takes le lved within 4 olved in more resolved with s resolved in es above the

OY4

shall ar.

nt, ess e hin 48 more

>B+10%<

>B+25%<

>B+40%<

>B+60%<

Note 3 Sim

*FY12

** No

B.1.2.2 M

Simple

Maintena

Requests

<B*+10%

>B+10%<

>B+25%<

>B+40%<

>B+60%<

Note 3 Sim

B.1.2.3 M

Simple Ca

Response

<B*+10%

>B+10%<

>B+25%<

>B+40%<

>B+60%<

Note 3 Sim

B+25% >

B+40% >

B+60% >

B+75%** > mple = 1 Com

2 expected Ba ot to Exceed

Monthly Activi ance

C

M

R

B+25% >

B+40% >

B+60% >

B+75%** > mple = 1 Com

2 expected Ba ot to Exceed

Monthly ”Call all s

C

R

B+25% >

B+40% >

B+60% >

B+75%** > mple = 1 Com

>B+10%<B+2

>B+25%<B+4

>B+40%<B+6

>B+60%<B+7 mplex aseline Month ity Level for “

Complex

Maintenance

Requests

<B*+10%

>B+10%<B+2

>B+25%<B+4

>B+40%<B+6

>B+60%<B+7 mplex aseline Month

Center Calls”

Complex Call

Responses

<B*+10%

>B+10%<B+2

>B+25%<B+4

>B+40%<B+6

>B+60%<B+7 mplex

5% $

0 $

0% $

5%** $ hly Volume

“Maintenanc e

Base

5% $

0 $

0% $

5%** $ hly Volume

Base

5% $

0 $

0% $

5%** $ e Requests/C e OY1 e OY1

Change Requ

OY2

OY2

uests”

2 OY3

2 OY3

OY4

OY4

B.1.2.4 M

Simple Em

Response

<B*+10%

>B+10%<

>B+25%<

>B+40%<

>B+60%<

Note 3 Sim

B.2 SERV

The follow

CLIN ‐ C

NTE ‐ No FFP –Firm

B.2.1 BA

B.2.2 OP

2 expected Ba ot to Exceed

Monthly “Ema mail Inbox s

C

I

B+25% >

B+40% >

B+60% >

B+75%** > mple = 1 Com

2 expected Ba ot to Exceed

VICES AND

wing abbrevia ontract Line I ot To Exceed m Fixed Price

SE PERIOD

CLIN

Tota

Total N Total Esti

TION PERIO

CLIN

aseline Month il Inbox Resp

Complex Ema

Inbox Respon

<B*+10%

>B+10%<B+2

>B+25%<B+4

>B+40%<B+6

>B+60%<B+7 mplex aseline Month

PRICES/CO

ations are use Item Number e

D Ba

N# 1 Busi 2 Oper 3 Cust 4 Proje

Qual al Ope ----- Not

5 Syst 6 Trav

NTE ------

imated

OD ONE

Opti

N# 1 Busin 2 Oper hly Volume ponses” ail nses

Base

5% $

0 $

0% $

5%** $ hly Volume

OSTS

ed in this price r ase Year: Date Descripti iness Service O rations & Main tomer Service ect Managemen lity Control Pro erations and M to Exceed as R em Enhanceme vel ionYear-1: Da Descripti ness Service Op rations & Maint e OY1 e schedule:

e of Award – on perations ntenance nt and ogram

Maintenance Required ents ate of Award on perations tenance

OY2

– 12 Months Monthly Price

– 24 Months Monthly Pric

2 OY3

e Annual P

$750,000 $15,000 $765,0 s ce Annual P

OY4

Price

0.00 0.00

Price

B.2.3 OP

B.2.4 OP

B.2.5 OP

Tota

Total N Total Estima

TION PERIO

CLIN

Tota

Total N Total Estim

TION PERIO

CLIN

Tota

Total N Total Estim

TION PERIO

CLIN

3 Custo 4 Proje

Cont al Oper ----- Not t

5 Syste 6 Trav

NTE ------

ated

OD TWO

Opti

N# 1 Busin 2 Opera 3 Custo 4 Projec

Contro al Opera ----- Not to

5 System 6 Trave

NTE -------

mated

OD THREE

Opti

N# 1 Busin 2 Opera 3 Custo 4 Projec

Contro al Opera ----- Not to

5 System 6 Trave

NTE -------

mated

OD FOUR

Opti

N# 1 Busin 2 Opera 3 Custo 4 Projec omer Service ect Managemen trol Program rations and Ma to Exceed as R em Enhancemen el ionYear-2: Da Descriptio ess Service Ope ations & Mainte mer Service ct Management ol Program ations and Mai o Exceed as Re m Enhancemen l ionYear-3: Da Descriptio ess Service Ope ations & Mainte mer Service ct Management ol Program ations and Mai o Exceed as Re m Enhancemen l ionYear-4: Da Descriptio ess Service Ope ations & Mainte mer Service ct Management nt and Quality aintenance Required nts ate of Award on erations enance and Quality intenance equired ts ate of Award on erations enance and Quality intenance equired ts ate of Award on erations enance and Quality

– 36 Months Monthly Price

– 48 Months

– 60 Months

$780,00 $15,000 $795,0 s e Annual P

$810,000 $15,000 $825,0 s Annual Pr

$845,000 $16,000.

$861,00 s Annual Pr

0.00 0.00

Price

0.00 0.00 rice

.00 rice

N

B.2.6 TO

B.3 CON

The follow with the E

Title/ Category

Tota

Total N Total Estim

TAL OF AL

NTRACTOR

wing Labor R Enhancements

D

Contro al Opera ----- Not to

5 System 6 Trave

NTE -------

mated

LL YEARS

Bas Opt Opt Opt Opt Tot

LABOR RA

Rates are prop s Task Order

Description ol Program ations and Mai o Exceed as Re m Enhancemen l

All Es Year se tion Year 1 tion Year 2 tion Year 3 tion Year 4 tal

ATEs posed in suppo

Issuance Pro

Qualif

END O

intenance equired ts stimated Price Pr ort of CLINs cess as descri fications

OF SECTION B

es rice

105, 205, 305 ibed at Sectio

Base Year

Op

B

$880,00 $16,000 $896,00

5, 405, and 50 on H.8.

ption 1 Opti

05 in accorda ion 2 Option ance n 3 Option

SECTION

L.2.2 Vo Factor 4: P

L.2.2.1 P Each Off at the con order wit example, Failure to may resu following

a. P at ac O X

b. P N m i ii iii iv v vi

L.2.3 Co complete

N L – Instru olume II – Pr Price Propos

Price Criteria feror shall co ntractors’ fac thin each CL , CLIN 1 is t o follow this ult in the reje g sections:

roposed vari t Section B.1 ctivities abo

ONLY, IF NO

XX01 – XX0

roposed bas Numbers X01 minimum:

. Complet

. A Breakd include p 305, 405

. A Breakd the hours proposed

. The Offe

. A breakd proposed are appli

. An expla mpete, sign ed.

Ins ctions to Off rice Proposal sal Realism Reasonablen a (Factor 4) omplete Sect cility. The G

LIN. NOTE

the first year s format or to ection of Off iable pricing

1.2 pricing ta ve the “Base

OT ALREAD

04 AS PART

eline (in acc 1 – X04 for e tion of the B down of the projected lab 5, and 505 ta down of the s by month.

d labor categ eror shall ide down of pric d prices and ied.

anation of ho and date the sert the fo ferors……… l ness tion B of the Government : The CLIN r of performa o provide co feror's propo g for those ac ables. Plug i eline” levels

DY INCLUD

T OF THE M

cordance wit each perform ase and Opti projected la bor categorie sks, yet defi projected di The Offeror gories and al entify all dire ce including clearly delin ow all of the e form 1449

END O

ollowing ch …….…….Pag e solicitation t has provide

NS are equiva ance. Local omplete Price osal. The Pric ctivities refle in the added s shown at B

DED WITH

MONTHLY B

th Section B mance year, ion Period P abor hours by es that may b ned.

irect labor do r shall includ l projected r ect labor esc projected fix neate the cos se price/cost and insure th

OF SECTION

hange to:

ge 60 n, pricing tab ed the anticip alent to year l travel costs e informatio ce/Cost Volu ected at B.1 price for the

B.1.1. THE A

HIN THE FL

BASELINED

.1.1) price/c as listed in S

Pricing Table y labor categ be used in pe ollars associ de the base la rates for all o calation facto xed price. Th st/price basis t estimates w hat all Sectio

N L ble, which sh pated quanti rs of perform s are not reim on for all lab ume shall co

.1 at the scal e correspond

ADDITIONA

LAT PRICES

D SUPPORT

costs by Cont Section B.2 t es gory making erforming C iated with th abor rate (bu option years ors.

he Offeror s s in which th were derived ons B and I hall be perfo ties it expec mance. For mbursable.

or categorie onsist of the led levels sh ding level of

AL COST

S AT CLINS

T ACTIVIT

tract Line Ite to include at g up the price LINs 105, 2 he projection urdened) for hall break ou he percentag d is required.

fill-ins are ormed ts to s hown f

S

TIES.

em t a es, to 205, n of r all ut all ges

Insert t

….(PEPS

mart invo

• Fe

Int

1 Loan Fees

2 Bene

3 Spec Allo

4 LaR

5 LaR

6 Lend

7 Lend Asso

8 Fee

9 Serv Rela

10 Pare

11 GA

the followi

S) and the N olves the fol eeds (or push terface Name Description n Origination s efits cial owances

Rs Part IV Dat

Rs Part V Data der Fee der ociation

Tracking vicer Lender ationship ent Lenders

Invoices ing change

National Stud lowing:

hes) to ADM e Source System n FMS- LaRs

FMS-

LaRs

FMS-

LaRs ta FMS- LaRs a FMS- LaRs

FMS-

LaRs

FMS-

LaRs

FMS-

LaRs

FMS-

LaRs

FPDM

Operati ons

FMS-

GAFR

e to the SO dent Loan Da

M of organiz Target Syste m

FPDM B

a t

FPDM B

a t

FPDM B

a t

FPDM B

a t

FPDM B

a t

FPDM B

a t

FPDM B

a t

FPDM B

a t

FPDM B

a t

FPDM B

m

FPDM B

a t

OO beginn ata System (N ational data, Frequenc

/Timing Constrain

Bi-Weekly, 1 and the last d the month.

Bi-Weekly, 1 and the last d the month.

Bi-Weekly, 1 and the last d the month.

Bi-Weekly, 1 and the last d the month.

Bi-Weekly, 1 and the last d the month.

Bi-Weekly, 1 and the last d the month.

Bi-Weekly, 1 and the last d the month.

Bi-Weekly, 1 and the last d the month.

Bi-Weekly, 1 and the last d the month.

Beginning of month.

Bi-Weekly, 1 and the last d the month.

ing on pag

NSLDS). Th

, aggregated cy g nts

C

5th day of

170,0 appro /data recei week

5th day of

5th day of

5th day of

5th day of

5th day of

5th day of

5th day of

5th day of f the 350 r appro ata su recei mont

5th day of

11,60 appro as of load ge 67 of 91 he maintenan d loan data

Capacity

000 records oximately a submittal ived bi-kly.

records oximately/d ubmittal ived thly

00 records oximately f the latest received nce of the da

Co origfee.txt benefits.txt spallow.txt callrpt1.txt callrpt2.txt lndrfee.txt allids.txt feetrak.txt allsrvcr.txt

Parents5.xl

SR_F_GA_

table ata mments s

_INVOICES

Int

12 FFE

State Acco Repo

13 FFE

Repo

14 FFE

Repo

15 FFE

Quar

16 LEA

Perf

17 LEA

18 FFE

Wee

19 FFE

Repo

20 LEA

App

21 Lend Infor

22 Lend Deta terface Name

ELGA

ement Of ounts (SOA) orts

ELGA Annual orts

ELGA Monthl orts

ELGA

rterly Reports

APP

formance

AP Allotment

ELVFA

ekly Reports

ELVFA Fee orts

AP

ropriation der Payment rmation der Payment ail e Source System

FMS-

GAFR

l FMS-

GAFR

ly FMS-

GAFR

s

FMS-

GAFR

FMS-

GAFR

FMS-

GAFR

FMS-

GAFR

FMS-

GAFR

FMS-

GAFR

FMS-

GAFR

FMS-

GAFR

Target Syste m

FPDM B

a t

FPDM B

a t

FPDM B

a t

FPDM B

a t

FPDM B

a t

FPDM B

a t

FPDM B

a t

FPDM B

a t

FPDM B

a t

FPDM B

a t

FPDM B

a t

Frequenc /Timing

Constrain

Bi-Weekly, 1 and the last d the month.

Bi-Weekly, 1 and the last d the month.

Bi-Weekly, 1 and the last d the month.

Bi-Weekly, 1 and the last d the month.

Bi-Weekly, 1 and the last d the month.

Bi-Weekly, 1 and the last d the month.

Bi-Weekly, 1 and the last d the month.

Bi-Weekly, 1 and the last d the month.

Bi-Weekly, 1 and the last d the month.

Bi-Weekly, 1 and the last d the month.

Bi-Weekly, 1 and the last d the month.

cy g nts

C

5th day of

30,00 appro /data recei week

5th day of

5th day of

5th day of

5th day of

5th day of

5th day of

5th day of

5th day of

5th day of

5th day of

Capacity

00 records oximately a submittal ived bi-kly.

Co

SR_FFELG

RTS table

REPORTS

_REPORTS

T_REPORT

SR_LEAPP

PERFORM

T table.

SR_LEAP_

table

SR_FFELV

_REPORTS

SR_FFELV

ORTS table

SR_LEAP_

ON table

FMS_LND

INFO_DAT

FMS_LND

DATAMAR

(Refer to Se mments

GA_SOA_RE

GA_ANNUAL

table

GA_MONTHL

S table

GA_MONQU

TS table

P

MANCE_REP

_ALLOTMEN

VFA_WEEKL

S table

VFA_FEE_RE

e

_APPROPRIA

DR_PAYMEN

TAMART tab

DR_PAYMEN

RT_DTL tabl ection 3.4.2)

EPO

L_

LY

UAR

OR

NT

LY

EP

ATI

NT_

ble

NT_

le

23 Lend Asso

24 Aud

25 Aud

26 Prog

27 Prog Defi

28 Scho

29 Claim

30 FFE

31 GA

32 Lend Coh Rate

33 GA

Reas Figu

34 AMF

der ociation dit dit Deficiency gram Review gram Review iciency ool ms

EL Loans

Load Edits der Annual ort Default es

Annual sonability ures

F e Source System

PEPS

PEPS

y PEPS

PEPS

PEPS

PEPS

NSLDS

NSLDS

NSLDS

NSLDS

NSLDS

NSLDS

Target Syste m

FPDM L

m

FPDM L

m

FPDM L

m

FPDM L

m

FPDM L

m

FPDM L

m

FPDM L

m

FPDM L

m

FPDM L

m

FPDM E

FPDM E

FPDM E

Frequenc /Timing

Constrain

Last Day of th month.

Last Day of th month.

Last Day of th month.

Last Day of th month.

Last Day of th month.

Last Day of th month.

Last Day of th month.

Last Day of th month.

Last Day of th month.

End of year.

End of year.

End of year.

cy g nts

C he 4000 appro ubmi recei mont he 1600 appro ubmi recei mont he he he he he 2 Mi recor appro ubmi recei mont annu he he

Capacity

0 records oximately/s ittal ived every th

00 records oximately/s ittal ived every th illion rds oximately/s ittal ived every th and ually

Co f_lndr_asso f_entity_au f_entity_au ld f_entity_pg d

F_entity_pg cy.txthold f_closed_sc dmclaim.tx dmffelloan.

dmvfa.txtho dmlenderf.t dmgasum.tx dmamf.txt mments oc.txthold udit.txthold udit_dfcncy.tx gm_review.txt gm_review_d ch.txthold xthold

.txthold old txt xt xtho thol dfcn

35 TIVA

• Th

• Th

(ET

• Th

The Fede

AS

he productio he database here are 201

TL).

he ETL jobs he current E eral Student e Source System

NSLDS

on database i contains 531 DataStage J s process 43 ETL processi

Aid ADM S

Target Syste m

FPDM B

is currently 3 1 tables.

Jobs perform million reco ng time is ap

Solution cons

Frequenc /Timing

Constrain

Bi-monthly

3.4 TB in siz

ming data ex ords a month pproximately sists… cy g nts

C

49 M appro

83 M recor inclu

DLS

10/03

This poten incre the in data to the for-p servi Octo ze.

xtraction, tran h.

y 38 hours.

Capacity

Million oximately

Million rds with the usion of S effective 3/2011 might ntially ease with nclusion of pertaining e three Not-profit icers on ober 31, 1.

nsformation

Co

Nslds_fpdm s and loadin mments m.txt ng