Attachment_D-_OLAS_QASP.xml

Sample: Quality Assurance Surveillance Plan Paul Martin U.S. Department of Education 2 1 2008-07-29T12:58:00Z 2015-12-23T16:14:00Z 2015-12-23T16:14:00Z 1 303 1729 IBM Corporation 14 4 2028 14 0x0101000B5B78CEC121E54DAF36078B2A22C452 OLAS Quality Assurance Surveillance Plan (QASP) - Metrics Performance Requirement Performance Standards Acceptable Quality Levels Surveillance Method Incentive Provide software solution System meets the immediate needs of all four OCO programs , enables the completion of all associated processes (e.g., application submission and review) , and meets all “ Critical ” and “ High ” priority requirements within the OLAS ConOps and High-Level Requirements 100% of ”Critical” requirements met Acceptance Test A prorated amount of the fixed price payment will be penalized for the period that required capabilities are not met. Configure software solution Configured solution is available on or before the dates defined in the Delivery Schedule and supports program application & review process Per standard Acceptance Test A prorated amount of the fixed price payment will be penalized for the period of delay to the configuration completion . Support Federal system authorization Security and accessibility information provide on schedule Per standard Direct Observation 5% of fixed price contract payment penalized per additional week delayed Maintain & operate solution System is available 99% of the time during normal periods , and 99.9 % of the time (with no outage exceeding 20 minutes) during peak application and review periods Per standard Direct Observation 5% of fixed price contract payment penalized for exceeding AQL Maintain & operate solution Provide a maximum 3 second response time for trivial user actions and maximum 10 second response time for complex user actions at required capacity for each program 95th percentile response time within standard Period Inspection 5% of fixed price contract payment penalized for exceeding AQL Provide technical support Responses to user support requests are provided within 1 hour during normal business hours (9 a.m. to 5 p.m. M-F) 90th percentile response time within standard Periodic Inspection Up to 5 % of fixed price contract payment penalized for slow response time Attachment D