505889_CSR_MSPMRM_NOAA_12NOV2015.doc
DOC document 200 KB Posted
- Attached to
- PREVENTATIVE MAINTENANCE FOR AB SCIEX SPECTROMETER Federal contract opportunity
- Solicitation number
- EA-133C-16-RQ-0419
About this file
Customer Service Report
View the file
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| File | Type | Posted |
|---|---|---|
| 505889_MSPMform_NOAA_12NOV2015.doc | DOC document | |
| Contractor_Question.docx | DOCX document | |
| Combined_Synopsis_Solicitation.doc | DOC document | |
| Specifications.pdf |
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Text version
Customer Service Report mSPEC Job # 505889
For Service please have your Serial Number ready and call: 800-879-3758 or by email: service@mspecgroup.com or on the web: www.mspecgroup.com
| Customer Ref # |
| N/A |
Customer Info:
MS Job & Instrument Info: FORMCHECKBOX N/A
Hollings Marine Lab/NOAA
| API 4000 |
| S0660208 |
| FORMDROPDOWN |
Company:
| Model: |
| Serial Number |
| MS Job Type: |
331 Fort Johnson Rd.
| B204 |
| API4000 |
| FORMDROPDOWN |
Address:
| Instrument Location: |
| Customer ID: |
| Instrument Status at Completion: |
| Charleston |
| SC |
| 29412 |
| USA |
Service Form Attached: FORMCHECKBOX Yes FORMCHECKBOX N/A Raw Data Attached: FORMCHECKBOX Yes FORMCHECKBOX N/A
| City: |
| State/Province: |
| ZIP/Postal Code: |
| Country: |
HPLC Job & System Info: FORMCHECKBOX N/A
Contact Info:
| FORMDROPDOWN |
FORMDROPDOWN
| Emily Pisarski |
| 843-762-8880 |
| System ID: |
| HPLC Job Type: |
| System Status at Completion: |
| Contact Name: |
| Contact Phone: |
Service Form Attached: FORMCHECKBOX Yes FORMCHECKBOX N/A
Billing Info:
| Component ID |
| Manufacturer: |
| Model: |
| Serial Number: |
FORMDROPDOWN
| N/A |
| N/A |
| Billing Type: |
| Alternate Billing Company Name: |
| Purchase Order #: |
| N/A |
| N/A |
| Billing Contact Name: |
| Billing Contact Phone: |
Metrics Info:
| 11:26 06-Nov-15 |
| 11:26 06-Nov-15 |
| 04:30 12-Nov-15 |
| Date/Time Job Received: |
| Date/Time Tele-Response: |
| Date/Time Job Completion: |
Time Info:
Materials Info:
FORMCHECKBOX
N/A
| Date: |
| Initials: |
| Arrival Time: |
| Labour |
Hrs:
TravelHrs:
| Part Number |
| Description |
| Serial Number |
| Qty: |
| U/R |
| WH or RMA # |
| 09-Nov-15 |
| DNC |
| 00:00 |
| 0.00 |
| 8.00 |
| 1012179RX |
| TV301 pump, F |
| 233583 |
| 1 |
| FORMDROPDOWN |
DC
| 10-Nov-15 |
| DNC |
| 09:30 |
| 8.00 |
| 1.00 |
| MK0027S |
| 4000 PM kit |
| 1 |
| FORMDROPDOWN |
DC
| 11-Nov-15 |
| DNC |
| 10:00 |
| 8.00 |
| 1.00 |
| FORMDROPDOWN |
| 12-Nov-15 |
| DNC |
| 09:30 |
| 7.00 |
| 1.00 |
| FORMDROPDOWN |
| 13-Nov-15 |
| DNC |
| 00:00 |
| 0.00 |
| 8.00 |
| FORMDROPDOWN |
| FORMDROPDOWN |
| 1002920RX |
| TV301 controller, refund |
| 223445 |
| 1 |
| FORMDROPDOWN |
18613a
| not used |
| FORMDROPDOWN |
| FORMDROPDOWN |
| FORMDROPDOWN |
| FORMDROPDOWN |
| 1012179RX |
| TV301 pumpF, defective |
| 228436 |
| 1 |
| FORMDROPDOWN |
18613
| Warranty |
| FORMDROPDOWN |
| FORMDROPDOWN |
| Labour Total: |
| 23.00 |
| 19.00 |
| FORMDROPDOWN |
Fault(s) Reported/Fault(s) Observed:
- Customer reported low sensitivity and background contamination. MSPM due.
Actions Taken (list daily actions and major procedures performed/assemblies replaced and why):
- Nov. 9th : Travel from Utica, NY to Charleston, SC
- Nov. 10th : Performed Pre PM evaluation. Found that the sensitivity low and TIC was not stable. Cleaning of ion path necessary.
- Vented instrument and Thoroughly cleaned Q1, Q3, Q0, vacuum interface, and TIS source assemblies. Changed rough pump oil.
- Instrument had a vacuum failure on start up. The TV 301 turbo had a catastophic failure. Ordered replacement for the next day.
- Will have to clean the ion path again due to pump fragments/dust in the vacuum chamber. Instrument left vented.
- Nov. 11th : Removed ion path and throughly cleaned Q1, Q3, Q0, and all ion path assemblies. Cleaned vacuum chamber.
- Cleaned Cacuum interface assemblies. Found that when the turbo blew, it must have broken one of the stand offs on the orifice plate
- from the sudden vacuum failure and increased pressure. Epoxied the stand off back in place on the oriface. Re assembled the ion path.
- Replaced the TV 301 turbo pump and performed the soft start procedure. Instrument pumped down. Left to pump down over night.
- Faulty 301 turbo SN#228436 was installed on 14AUG2015, WO# 505492, Invoice# 17434INV. and should be billed as warranty.
- Nov. 12th : Performed Post PM voltage/performance tests, and mass calibration.
- Calibrated Q1, Q3 positive ion and Q1, Q3 negative ion. All specifications pass.
- Performed Reserpine performance tests. All Reserpine specifications pass. MSPM complete Instrument is operational.
- Nov. 13th : Travel from Charleston, SC to Utica, NY
Resolution/Summary:
Report Sign-off:
mSPEC Service Representative:
Dan Caruso
| Signature & Date: |
| Name: |
Authorized Customer Representative:
Emily Pisarski
| Signature & Date: |
| Name: |
Above is a detailed report of activities during this service call. Please insert a copy of this report in your maintenance logbook. The customer acknowledges the content of this report with their signature.
MSF0000-C-15JUN09-CSR-NORTHAMERICA-FRM
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