The file's text, extracted by GovTribe without its formatting.
Additional Questions:
| Ref # |
| Vendor Questions |
| RFP |
| Page(s) |
| Answer |
| 1. |
| What states do current employees work in? |
| 1.7 |
| 13 |
| Oklahoma City, OK |
| 1. |
| Is the toll free number provided by HUD in 1-877-622-8525 different from that required by the contractor under customer service help desk on 5.6.1 |
| 3.1.1.9, 5.6.1 |
| 22 |
| Yes. |
| 1. |
| What is the current storage capacity for the current physical file? |
| 4.1 |
| 23 |
| Not Applicable to the BSP SMART. |
| 1. |
| What is storage capacity for the loan files in storage required within 24 hours for servicing |
| 4.1.4 |
| 24 |
| Not Applicable to the BSP SMART. |
| 1. |
| Are there any SCA employees on the current contract? If not, is HUD looking to establish with this contract where applicable. |
| 4.5 |
| 26 |
| The current contract is covered by the SCA. |
| 1. |
| This PWS includes a Service Contract Act requirement. Are SCA employees required on this contract? |
| 4.5 |
| 26 |
| Outside of Key Personnel described in the PWS, the contractor is responsible for proposing the labor categories they believe necessary to complete the requirements of the contract. If a contractor proposes employees subject to the Service Contract Act it is the contractor’s responsibility to adhere to the requirements of the SCA. |
| 1. |
| Does HUD require the contractor to use existing HUD systems (SMART) for loan servicing? Or the contractors can use their own loan servicing system? |
| 5.1.1.1.10 |
| 53 |
| 7a. No. 7b. See Conversion 5.1.1.1.10 |
| 1. |
| Does HUD require the contractor to use existing HUD systems (EVARS) for extension? Or the contractors can provide system to manage extensions? |
| 5.1.1.1.10 |
| 53 |
| 8a. No. 8b. See Conversion 5.1.1.1.10 |
| 1. |
| Does HUD require the contractor to use existing HUD systems (ECLASS) for Servicing and Loss Mitigation training? Or the contractors can use their own training platform? |
| 5.1.1.1.10 |
| 53 |
| 9a. No. 9b. See Conversion 5.1.1.1.10 |
| 1. |
| Are the training materials for ECLASS currently available or the contractor is required to develop new training materials? Will HUD SME be available to work with developers to build the materials or the contractor is required their own loss mitigation expert in developing the training materials |
| 5.1.1.1.10 |
| 53 |
| 10a. Yes, the Contractor is required to develop new training materials, however, HUD SME will be available to work with the Contractor to develop such material. 10b. Yes. |
| 1. |
| Section 5.1.1.1.2 indicates that the contractor must thoroughly review documents and coding identify potential attributes or columns that may need revision to ensure an efficient new system, How does HUD expect us to price those requirements if they are not available |
| 5.1.1.1.2 |
| 30 |
| Questions is not clear. Refer to the attachments on this solicitation. |
| 1. |
| Do SMART, EVARS and ECLASS systems currently using Single sign on authentication? If not is it the contractor responsibility to implement single sign on? Is the expectation by HUD that the systems become compliant with single sign on requirements within the first 120 days? |
| 5.1.1.1.8 |
| 33 |
| 18a. No. 18b. The systems shall accommodate single sign on requirements. |
| 1. |
| Are HUD Systems EVARS, ECLASS and SMART currently compliant with FISMA and NIST standard? Or it’s the contractor responsibility make them complaint |
| 5.1.4 |
| 38 |
| 13a. Yes. 13b. Yes |
| 1. |
| For loan servicing of the secretary held portfolio, are the requirements and Timeline based on the “Early Delinquency Servicing Activities and loss Mitigation Program Overview HUD Handbook 4000.1, Section 111? |
| 5.2.1 |
| 44 |
| No |
| 1. |
| What are the current size of the databases, archive storage for all electronic files and images for each system: SMART, EVARS, and ECLASS. |
| 5.2.2 |
| 45 |
| Answer currently unavailable. |
| 1. |
| If any of the systems (SMART, EVARS, ECLASS) are non-compliant with HUD regulations or non-conforming with Section 4.4.1, is the expectation by HUD that the systems become compliant within the first 120 days given HUD required compliance as part of Performance Standards |
| 5.3.6, 5.3.7 |
| 47 |
| Yes. |
| 1. |
| What level of support is needed for the training materials: to be enhanced and compatible with the system, graphics, web-enabling and interactive? |
| 5.4.4 |
| 48 |
| Please refer to PWS |
| 1. |
| Section 5.4.4 states that ECLASS BSP must allow students to schedule training on any device? Is the current ECLASS system compatible with mobile devices? If not, is HUD expectation for the contractor to upgrade the ECLASS system to be compatible with mobile devices? |
| 5.4.4 |
| 48 |
| 18a.Yes. 18b. Yes. |
| 1. |
| Does HUD have customer support tracking system for servicing? Or the contractor required providing their own customer support helpdesk system? |
| 5.6 |
| 51 |
| 19a. No 19b. Yes |
| 1. |
| What is the current average number of calls received daily that are loan servicing related? |
| 5.6 |
| 51 |
| This is irrelevant to BSP. |
| 1. |
| What is the current average number of calls received daily that are technology related? |
| 5.6 |
| 51 |
| HUD currently does not have this information as technology related calls is not tracked. |
| 1. |
| Does HUD have customer support help desk system for technical issues? Or the contractor required providing their own customer support helpdesk system? |
| 5.6.1 |
| 52 |
| See 19. |
| 1. |
| Does HUD have a list of web enhancements or upgrades required so proper pricing estimates can be provided? This is a fixed fee requirement and it is difficult to provide an estimate without knowing how bad the system is, what is the basis or government estimate for this section for up to 4 a year? |
| 5.7.1.4 |
| 56 |
| HUD doesn’t have a list of the web enhancements or upgrades required. Per PWS, the contractor shall provide web enhancements and/or application upgrade based on direction from the GTR or designee, based on user comments, functionality requests, or simulation of current HUD systems. |
| 1. |
| Are the 4 enhancements per year required in section 5.7.1.4 for each system (EVARS, ECLASS and SMART) or for all systems? |
| 5.7.1.4 |
| 56 |
| It’s for all systems. |
| 1. |
| What is technology used in SMART system frontend? What is the backend system technology? |
| 5.7.1.4 |
| 56 |
| PowerBuilder 12.5 |
| 1. |
| What is technology used in EVARS system frontend? What is the backend system technology? |
| 5.7.1.4 |
| 56 |
| ColdFusion 8 |
| 1. |
| What is technology used in E system frontend? What is the backend system technology? |
| 5.7.1.4 |
| 56 |
| ColdFusion 8 |
| 1. |
| What System upgrades are required to assure compatibility with current industry technology? If not available, can HUD consider labor hours with preauthorization instead of a fixed price? If not, what is the basis of the government estimate for this section? |
| 5.7.3 |
| 57 |
| The Government will not consider labor hours with preauthorization. |
| 1. |
| Are HUD Systems (EVARS, ECLASS and SMART) currently compatible with current Industry technology? If not, is the contractor required to upgrade the systems with the current industry technology. |
| 5.7.3 |
| 57 |
| Yes. PWS is required the contractor to upgrade the system the current industry technology. |
| 1. |
| Is there reporting tool currently within SMART, EVARS and ECLASS? Or the contractor required developing standalone tool for reporting for all three systems? |
| 5.8 |
| 59 |
| 30a. Yes. 30b.YES |
| 1. |
| Ad-Hoc requests for reports provide for a 16 hours a week not to exceed 1200 hours a year. The pricing is requiring a firm fixed price for this. Should this CLIN not be labor hours or a not to exceed. |
| 5.8.3.2 |
| 66 |
| No. 5.8.3.2.1 defines rapid development reports requirements and the required timeframe. |
| 1. |
| Acceptance Criteria: Is the 15 days for HUD to review and respond calendar or business days. |
| 6.2 |
| 77 |
| Calendar days |
| 1. |
| Is the EVARS system base line currently compliant with the requirement in the functional requirement document provided? Or is it the contractor responsibility to implement any function missing from the current EVARS system base line |
| Functional Requirements Documentation EVARS |
Yes
| 1. |
| Is the SMART system base line currently compliant with the requirement in the functional requirement document provided? Or is it the contractor responsibility to implement any function missing from the current SMART system base line |
| Functional Requirements Documentation SMART-Baseline |
Yes.
| 1. |
| Are resumes included in an appendix rather than in the technical proposal? |
| L |
| 168 |
| No. Resumes are not counted toward technical proposal total pages. |
| 1. |
| The PWS requires compliance for all deliverables as noted below. Do the current SMART, EVARS and ECLASS systems comply with the specified requirements in section 4.4.2 including Section 508? IF not, what are the areas of non-compliance? |
| 4.4.1 |
| 25 |
| Yes |
| 1. |
| Unless otherwise specified, all deliverables under this contract shall comply with 36 CFR 1194.21 Software Applications and Operating Systems, 36 CFR 1194.22 Web-based Intranet and Internet Information and Applications, 36 CFR 1194.23 Telecommunications Products, 36 CFR 1194.31. Functional Performance Criteria, and 36 CFR 1194.41 Information, Documentation and Support under the authority of Section 508 of the Rehabilitation Act Amendment of 1998, 29 USC 794d. |
| 4.4.1 |
| 25 |
| What’s the question? |
| 1. |
| With the requirements and enhancements not provided, will HUD consider a Level of effort instead of a fixed fee with approval to work from GTR? |
| 5.7.1.4 |
| 56 |
| No. |
| 1. |
| Can HUD provide loan counts for each program serviced by the systems? If no loan volume or loan count for servicing to enable proper price estimate, will HUD provide for loan servicing reimbursable costs such as postage, recordation fees, title search, inspections, SSN check, releases, Death master file etc. |
Not applicable to BSP.
| 1. |
| Under what circumstances would HUD allow for development, coding, support, maintenance and enhancements of the system or infrastructure for any part or all of the systems in the procurement to be performed by personnel outside the united states? |
None.
| 1. |
| For favorable pricing would HUD consider Offshore servicing outside the United States, provided all performance standards and compliance issues are met? |
No.
| 1. |
| What is the imaging volume count |
Unavailable
| 1. |
| Backlog: is servicing processing up to date and will contractor only be responsible for actions after 120 day conversion. |
Not applicable
| 1. |
| Is there any backlog. If so, please confirm that servicing and imaging backlog is out of the scope of pricing for this PWS |
Not applicable
| 1. |
| Do the functional requirements document in attachment J, reflect the current technology, software and hardware of the systems and systems functionality |
| attachment J |
Close
| 1. |
| Are the files inventoried with content logs identifying contents? |
Not clear
| 1. |
| Are there unopened boxes and mail and is contractor expected to scan process and file. If so, how many are unopened? |
Not applicable to this reprocurement
| 1. |
| Is SMART, EVARS and ECLASS currently compliant with the FISMA, NIST requirement in this SOW? |
Yes.
| 1. |
| Are there any employees the successor contractor is expected to hire? |
The solicitation has been amended to include 52.222-17 Nondisplacement of Qualified Workers
| 1. |
| Section 5.4.4 states that ECLASS BSP must allow students to schedule training on any device. Is the current ECLASS system compatible with mobile devices? If not, is HUD expectation for the contractor to upgrade the ECLASS system to be compatible with mobile devices? |
| 5.4.4 |
| 48 |
| See 18 |
| 1. |
| Section 2.3.1 of the “functional requirement document (SMART)—Baseline” states that SMART frontend was built using PowerBuilder. Which version of PowerBuilder was used to build SMART frontend? |
| Functional requirement document (SMART) —Baseline 2.3.1 |
| 2 |
| PowerBuilder 12.5 |
| 1. |
| Section 2.3.1 of the “functional requirement document (SMART)—Baseline” states that SMART frontend was built using PowerBuilder. Do the system upgrades in Section 5.7.3 of the PWS include upgrading the SMART frontend to different technology other than PowerBuilder to assure compatibility with current industry technology? |
| 5.7.3 |
| 57 |
| Unavailable |
| 1. |
| Section 6.2 of the “Functional Requirements Document EVARS” states that EVARS was Built using ColdFusion 9 MX, Do the system upgrades in Section 5.7.3 of the PWS include upgrading the EVARS frontend to different technology other than ColdFusion 9 MX to assure compatibility with current industry technology? |
| 5.7.3 |
| 57 |
| ColdFusion 8 |
| 1. |
| What is the current GL system currently used? Is it integrated with SMART? Are the SMART and PeopleSoft in Sync? If not are the variances known and resolved or the contractor is expected to resolve those? |
| 5.5 |
| 48 |
| Current SMART will not be used in the in new system. See Conversion 5.1 |