DRAFT_PWS_N4019220R3004_Physical.Security.Maint.pdf

Physical Security Maintenance, NCTS, Guam

PERFORMANCE WORK STATEMENT (PWS)

1.0 GENERAL INTENT:

1. The Contractor shall provide scheduled routine troubleshooting, repair, testing and maintenance on all Electronic Security System (ESS) equipment and will provide quarterly inspection reports on the first month of each quarter no later than the 15th of that month for NCTS Guam verification.

Contractor will develop an Inspection Report format detailing the following:

Formal Document with company letter head Date Inspection/Maintenance Performed List of Equipment Inspected/Tested/Cleaned or service provided Discrepancies Found if any Signature of Contractor who performed the service Signature of NCTS GU N00SM employee

Note: NCTS Guam can provide a template upon request

2. Emergency maintenance will be provided on an as-needed basis in response to notification from the Contracting Officer or the Government's POC.

3. The Contractor will provide and maintain a 24-hour POC for receipt of emergency calls. All Closed Circuit Television (CCTV), Intrusion Detection Systems (IDS), Access Control Systems (ACS) and supporting equipment must be repaired within the repair time listed in the below table.

Repair Type Code Response Time Routine (CCTV) 1 Responses to tickets and calls within

24 hours. On-site diagnostic services within 72 hours of initial contact with all necessary repairs completed within 96 hours.

Urgent (ACS) 2 Responses to tickets and calls within one (1) hour. On-site diagnostic services within 24 hours of initial contact with all necessary repairs completed within 72 hours.

Emergency (IDS) 3 Responses to tickets and calls immediately. On-site diagnostic services within 4 hours of initial contact with all necessary repairs completed within 24 hours.

Note: All timelines are negotiable if circumstances do not allow for repair times to be met (i.e. parts required need to be ordered)

4. Contractor will make best efforts to ensure continuous operation of all Electronic Security System equipment at all times.

5. The Contractor will submit its proposed maintenance schedule to the COR for approval / acceptance within ten business days following the award. Schedules shall be compatible and acceptable to the Government and shall indicate the date when services will be performed. Any modification(s) to this contract warrants a new and updated work schedule that shall be provided to the COR ten (10) calendar days after award of the modification. Approved schedules shall be strictly adhered to, and notification provided to customers by Contractor fourteen (14) calendar days in advance. Any proposed changes must be submitted for the COR’s approval at least seven (7) calendar days in advance. The Contractor shall not commence work until approval has been received. The Contractor shall not change approved work schedules without the prior consent of the COR. Deviation is permissible only when approved by the COR. For all unscheduled work, the contractor shall obtain the COR’S approval. No work shall be scheduled on a holiday. Work outside regular working hours may be required under this contract.

6. Routine, emergency maintenance and repair includes all Electronic Security System equipment as specified in 1.0 and 2.0 of the Statement of Work and does not include replacement of major component parts. The Government is responsible for the purchase of replacement equipment or major component parts thereof.

7. The Contractor will notify the Contracting Officer Representative (COR) or Alternate COR immediately when equipment is discovered to be in inoperable condition and cannot be repaired without replacement of major component parts or purchase of new equipment. Contractor will provide a suggested vendor list to the POC with an estimated cost. Government will purchase the major component parts or new equipment and the Contractor will properly install the major component parts or new equipment within 48 – 72 hours of receipt and ensure component part or new equipment is tested and is in proper working order.

8. The Contractor will follow proper installation procedures by the manufacturer so that the warranty of the major component part or new equipment is good. Any improper installation of the major component part or new equipment will be charged to the Contractor and replacement of major component parts or new equipment will be purchased and installed with no additional cost to the Government.

9. The Government will verify the proper installation of all major component parts or new equipment during installation and at the completion will test and verify that the major component part or new equipment is in proper working order.

10. The Government will provide authorized escorts with proper clearances.

11. The contractor/technician shall be qualified and knowledgeable to perform duties on Electronic Security Systems (ESS). Employer/technician should have proof of qualifications.

1.1 INITIAL INVENTORY INSPECTION AND BASELINE REPORT:

1. Within ten business days after award, Contractor will conduct an inventory and inspection of all Electronic Security Systems (ESS) equipment to be maintained under this contract.

2. Once the inventory and inspection is complete, the contractor will provide a copy to the COR within three business days.

3. All Electronic Security Systems (ESS) Equipment will be identified as in Excellent, Good, Fair or Poor condition or as Needing Replacement.

4. In accordance with the General Intent Paragraph, Government will purchase and Contractor will install replacement equipment, for the equipment the Contractor and Government agreed needs replacement.

5. Government may, at its sole discretion, choose to purchase replacement equipment for those items, or some of those items, characterized as in Fair or Poor condition. Contractor will be required to install any replacement equipment Government purchases at no additional cost to the Government.

6. Where Contractor and Government cannot agree on the condition of one or more items in the inventory, a dispute shall deem to exist and will be forwarded to the Contracting Officer and his Representatives for the final decision.

Item 1a. Intrusion Detection System (IDS):

1a.1. The Contractor will verify and perform all inspections and testing to confirm the IDS systems are communicating with the Regional Dispatch Center, B200 ROC.

1a.2. Service is to be provided QUARTERLY.

1a.3. Service work orders are to be submitted and signed by NCTS Guam Physical Security personnel only.

1a.4. Upon completion of work performed for accountability and QA purposes, a site inspection report will be submitted after all work is performed. A detailed listing of the work performed is required within three business days after the work has been completed.

1a.5. Keypads: will be wiped and lubricated to ensure smooth operation of keypad buttons. A system status at the keypad will be obtained for any system troubles as well as concurrence from the Regional Dispatch Center reports.

1a.6. The AIB (Anti-Intrusion Barrier), door contacts, motion detectors and other devices will be tested and cleaned in accordance with the manufacturer's procedures.

1a.7. If present, each UPS will be cleaned and inspected. UPS back up battery will be load tested according to the battery manufacturer's recommended procedure. A recommendation for replacement will be submitted for all batteries that fail the load test.

UPS charging rate will be tested to verify proper charge current levels. All discrepancies will be noted.

To verify, means to check the equipment to ensure that the equipment is in good operating condition and submit the condition report in accordance with the Quality Assurance Plan.

Item 1b. Access Control System (ACS):

1b.1. ACS system panels or devices located at the interior or on any Force Protection site listed under 10.0 place of performance will be cleaned.

1b.2. Service is to be provided MONTHLY.

1b.3. Doors that are controlled by each ACS panel will be inspected.

1b.4. Verify proper operation of the following; ACS locks are secure, door locks, keypads, door strikes, associated power supplies, request to exit switch and for any ACS devices connected to, but not installed inside the building for any facility such as, but not limited to, gate operators, turnstile gates, keypad/card readers and locks are covered by this contract.

Note: The contractors should insure the cleanliness of all NCTS Guam exterior ACS equipment (i.e. Turnstiles, Vehicle Gates, & Intercoms)

Item 1c. Closed Circuit Television System (CCTV):

1c.1. CCTV monitors, digital video recorders (DVR) and associated head-end equipment or cameras located at the interior or on any Force Protection site listed under 10.0 Place of Performance will be cleaned.

1c.2. Service is to be provided MONTHLY.

1c.3. All interior cameras will be inspected. All camera enclosure ventilation ports will be cleaned. Camera mount anchor points will be inspected to ensure camera is mounted securely.

1c.4. Verify the proper operation of the following; video, DVR’s, controllers.

1c.5. Verify the following; all cable is secure, proper operation of associated power supplies, camera seals are in good condition. Tune cameras if needed.

1c.6. Cables will be inspected for damage, wear and water intrusion.

1c.7. Monitors will be cleaned and inspected. CCTV monitors will be degaussed.

1c.8. Color LCD and CCTV monitors will be calibrated to ensure color, hue and brightness levels are normal.

1c.9. CCTV monitors with phosphor burn-in, heavily rusted items and all items that are found to be inoperable will be noted and a recommendation for replacement submitted.

1c.10. All CCTV and support equipment will be maintained and repaired in accordance with the manufacturer's recommendations and the requirements of the contract documents.

1c.11. For any CCTV devices connected to, but not installed inside the building for any enclave such as, but not limited to, poles, turnstile gates, pedestals are not covered by this contract.

Note: The contractors should insure the cleanliness of all NCTS Guam exterior CCTV equipment (i.e. Exterior Cameras)

Item 1d. Uninterruptible Power Supply (UPS):

1d.1. All UPS will be cleaned and inspected with associated Electronic Security System equipment.

1d.2. UPS batteries will be load tested according to manufacturer's recommended procedures.

1d.3. A recommendation for replacement will be submitted to the COR for all batteries that fail the load test within three business days.

1d.4.The charging rate will be tested to verify proper charge current levels.

1d.5. All discrepancies of UPS will be noted.

Item 1e. Cabling, Connection Points, Terminals:

1e.1. All Connection Points, Terminals and other associated material that provides power, data, grounding or communications for Electronic Security System (ESS) panels, keypads and cameras, as well as, cabling dedicated specifically to (ESS), shall be inspected for wear and tear, corrosion, and water damage during quarterly maintenance.

1e.2. Testing of cabling, connection points, power terminals will be conducted on an as needed basis in order to determine the root cause of degraded components of the (ESS).

1e.3. Deteriorated or out of commission cabling will be remedied, returning the system to full Operation.

2.0 INDEFINITE DELIVERY INDEFINITE QUANTITY (IDIQ) WORK

The Contractor shall perform Indefinite Delivery Indefinite Quantity (IDIQ) work on an as needed basis. IDIQ work may consist of Unit Priced Tasks (UPT) Work (non-negotiated) and Unit Priced Labor (UPL) Work (negotiated). The Contractor shall perform all IDIQ task work as ordered by the Contracting Officer. IDIQ work will consist of Unit Priced Tasks and Unit Priced Labor Work which may be ordered by the Government as separate items or in combinations of items on an as needed basis.

3.0 MAINTAINANCE QUALITY CONTROL RECORDS:

1. Copies of the completed work orders are to be emailed to security, Attention:

NCTS’ Physical Security. Email Address: M-GU-NCTS-N00SM1@fe.navy.mil detailed listing of work completed is required.

2. Records will be maintained electronically or in a binder. Records must be legible and interpretable.

3. Retention of records will begin after award of the contract.

4.0 STATEMENT OF WORK REQUIREMENTS:

The contractor shall provide all labor, management, supervision, tools, material, and equipment required to perform Physical Security Maintenance for NCTS Guam described herein as:

1. Quarterly preventive maintenance and service of all sites listed in 10.0 place of performance.

2. Provide repair service response for all locations listed in 10.0 place of performance.

3. Contractor will maintain a reasonable replacement inventory for most equipment, based upon industry standard wear and tear expectations.

4. Full reporting to Security of all services performed with the submission of site inspection report.

5. Regulated meetings or teleconferences will be conducted with the customer to review services performed and operational services.

The Following Items Will Not Be Covered Under This PWS or Contract:

1. Vandalism

2. Natural Disasters

3. Acts of Warfare

4. Power surges and lightning strikes

5. Damage caused by accidents, ie. Vehicle striking fence or gates, bollards, card access gooseneck or camera poles.

6. Damage caused by improper or malicious operation of the system.

7. UPS repairs and parts are not included.

5.0 THE CONTRACTOR SHALL PERFORM THE FOLLOWING:

1. The contractor shall provide trained and certified Electronic Security Systems (ESS) technicians to perform scheduled services, support, maintenance/repair and training for government – owned intrusion detection systems (IDS) and all related equipment for all sites identified in this proposal. The contractor must show proof of certifications of technicians upon request of the government.

2. The contractor shall provide test equipment, transportation, tools, maintenance equipment and materials, man lifts, fork lifts, etc. needed to perform the task/maintenance/inspection.

3. Primary technicians shall be at least BICSI Installer 1 (INST1) certified as well as LENEL Certified Associate (LAC) and Bridgepoint Certified for all NCTS Guam equipment.

4. The services shall be performed in accordance with the manufacturer's technical recommendations and commercial practices.

5. All contractor personnel must be designated where their duties meet the criteria of these position sensitivity designations as described in Appendix K, DoD 5200.2-R. per paragraph 3- 614, DoD 5200.2-R, investigations appropriate for position sensitivity designations

6.0 CONTRACTOR PERSONNEL SECURITY REQUIREMENTS:

1. Proof of Legal Residency. No employee or representative of the Contractor will be admitted to the site of work unless satisfactory proof of citizenship is furnished, or, if an alien, legal residency within the United States is confirmed.

2. Security Requirements. The Contractor shall comply with all Federal, state, and local security statutes, regulations, and requirements. The Contractor shall become acquainted with and comply with all Government regulations as posted, or as requested by the KO when required to enter a Government site. The Contractor shall ensure that all security/entrance clearances are obtained.

3. Employee Listing. The Contractor shall maintain a current Employee List and submit per Section F. The list shall include employee’s name, supervisor, company, and level of security clearance when applicable.

4. Vehicles. The company name and phone number shall be prominently displayed on the driver and passenger side on each of the Contractor's vehicles utilized to perform work on this contract. All vehicles shall display a valid state license plate that complies with State Vehicle Code. Vehicles shall meet all other requirement of the State Vehicle Code, such as safety standards, and shall carry proof of insurance and state registration, if applicable. All vehicles shall be maintained with a clean and orderly appearance. Vehicles shall not be cleaned, washed, or rinsed off on Government property.

5. Passes and Badges. All Contractor employees shall obtain the required employee and vehicle passes. The Contractor employees must be able to obtain Common Access Cards (CAC) in accordance with security requirements. Each employee shall wear the Government issued badge over the front of the outer clothing. When an employee leaves the Contractor's service, the employee's Passes and Badges shall be returned within ten (10) calendar days.

6. Access to Installation. All Contractor personnel shall obtain access to the installation by participating in the Defense Biometric Identification System (DBIDS) or by obtaining passes each day from the Base Pass and Identification Office. Cost for obtaining passes through the DBIDS program is the responsibility of the contractor. One-day passes, issued through the Base Pass and Identification Office, will be furnished without charge. The Contractor shall furnish a completed EMPLOYMENT ELIGIBILITY VERIFICATION (DHS FORM I-9) form for all personnel requesting badges. This form is available at http://www.uscis.gov/portal/site/uscis by searching or selecting Employment Verification (Form I-9). Immediately report instances of lost or stolen badges to the Contracting Officer. All Contractor personnel shall obtain access to the installation by obtaining passes from the Visitor Control Center in Andersen Air Force Base, Guam for Andersen Air Force Base, Guam or the Visitor Control Center in Naval Base Guam.

7. DBIDS Program (Defense Biometric Identification System). DBIDS is an enterprise identity management and perimeter installation access control solution in which Contractor personnel who enroll, and are approved, are subsequently granted access to the installation for a period up to three years, or the length of the contract, whichever is less, and are not required to obtain a new pass from the Base Pass and Identification Office for each visit. There are no fees associated with obtaining a DBIDS credential.

The Government performs background screening and credentialing. Throughout the year the Contractor employee must continue to meet background screening standards. Periodic background screenings are conducted to verify continued DBIDS participation and installation access privileges. DBIDS access privileges will be immediately suspended or revoked if at any time a Contractor employee becomes ineligible.

8. Defense Biometric Identification System (DBIDS) Andersen Air Force Base. To improve management and force protection at AAFB installations, the AAFB is transitioning from using the Navy Commercial Access Control System (NCACS) to the Defense Biometric Identification System (DBIDS) for contractors and vendors requiring access to an installation.

DBIDS is a DoD-owned and operated system developed by Defense Manpower Data Center as a force protection program to manage personnel identity and access at DoD installations.

DBIDS is a network database system designed to easily verify access authorization of personnel entering military installations by using barcodes and fingerprint biometric identifications.

Contractor personnel who enroll, and are approved, are subsequently granted access to the installation for a period up to one year, or the length of the contract, whichever is less, and are not required to obtain a new pass from the Base Pass and Identification Office for each visit.

In order to obtain base access, an individual needs to acquire DoD sponsorship, have a thorough identity check, be properly vetted, and have a legitimate reason for base access. Identity checks require a passport, ID card issued by federal, state or local government agencies or entities, provided it contains a photograph or information such as name, date of birth, gender, height, eye color, and address, school ID card with a photograph, U.S. Military card or draft record, U.S.

Coast Guard Merchant Mariner Card, or a Native American tribal document. Other requirements are 1.) Base Access Request Form, 2.) Affidavit, 3.) III Log as required per Section F-0200000.

All items (scanned and signed) are to be submitted to 36th Contracting Squadron Contract Specialist for processing (hard copy or email). The Contracts Specialist will forward the documents to 36SFS for review and approval. A tracking number will be provided by 36SFS which the Contract Specialist will forward to the Contractor. Investigation occurs when the individual’s background and ID are compared against authoritative criminal justice data bases, and the individual has a letter or official document from the sponsoring organization which articulates the reason for access. When the above criteria are satisfactorily met, DBIDS credentials are issued.

9. DBIDS Credentials. Contractor employees shall furnish a completed copy of the SECNAV

5512/1 form to obtain the required background check and visit the local Navy Installation Visitor Control Center to obtain a DBIDS credential once approved. The SECNAV 5512/1 form and additional information about DBIDS can be found at:

https://www.cnic.navy.mil/om/dbids.html.

The Contractor may initiate the adjudication process when a background screen failure results in disqualification from participation in DBIDS and the Contractor employees do not agree with the reason for disqualification. The Contractor may also apply for a waiver when a background screening failure results in disqualification from participation in DBIDS. The Commanding Officer will be the final waiver determination authority.

The Contractor shall immediately collect employee DBIDS credentials and notify the KO in writing:

(1) That an employee has departed the company without having properly returned or surrendered their DBIDS credentials. (2) That there is a reasonable basis to conclude that an employee, or former employee, might pose a risk, compromise, or threat to the safety or security of the installation or anyone therein.

10. Access to Buildings. The Contractor shall monitor and control access into restricted areas under their responsibility, allowing only those individuals who have been properly cleared into restricted areas or other controlled access areas. The Contractor shall comply with security requirements, plus those imposed by the installation Commander at all times. Personnel with access to special areas will have the appropriate screening and/or security clearance, and personnel requiring routine access to restricted areas will wear special badges authorizing access for those areas. Contractor personnel shall not enter restricted or controlled areas or installation facilities unless specifically authorized in performance of their duties. The Contractor shall secure all buildings and facilities entered during non-duty hours and will secure all building and facilities under the Contractor’s cognizance at the end of each work day or shift period.

11. Access Arrangements. The Contractor shall make all arrangements through the appropriate office necessary to obtain access to buildings, facilities and other work areas, and when necessary, arrange for them to be opened and closed by the controlling authority. The Government may issue keys to the Contractor. The Contractor shall use due diligence and be responsible for compromised security systems to include replacement costs that result from its action or inaction.

12. Escort Arrangement for Secured Areas. The Contractor shall make arrangements for

Government escort into secured areas requiring escort. The Contracting Officer will provide information on applicable buildings, spaces and the appropriate point of contact. The Contractor may experience delays while waiting for escorts. The Government estimates the wait period can be up to fifteen (15) minutes. The Contractor shall notify the Contracting Officer Representative and appropriate point of contract if an escort is not available after fifteen (15) minutes and access to accomplish the work is denied. Unscheduled requirements, e.g., trouble calls, may require a longer wait for an escort.

7.0 QUALITY ASSURANCE/CONTROL:

1. The Contractor shall provide a Quality Control Plan within the first quarter of the contracts award date, no later than the 15th of the last month of that quarter. The purpose of this plan is to ensure the provided services will be maintained and consistent throughout the performance of the contract at the required standards set by the Government. The contractor shall develop and implement procedures specific to this requirement to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality assurance program is a means to ensure their work complies with the requirements of the contract.

2. This plan shall provide a basis for the COR to evaluate the quality of the contractor's performance.

3. The oversight of the contract and this plan will ensure that service levels are maintained at or above the required levels throughout the contract term.

4. Further, this plan provides the COR with a proactive way to avoid unacceptable or deficient performance during security inspections, and provides verifiable input for the required past performance evaluations report for the follow-on procurement action.

8.0 EVALUATION METHODS:

1. Surveillance of critical requirements will be either via 100% inspections or planned inspections.

2. The government will conduct 100% inspections of the critical requirements.

3. If the service provider demonstrates the capability to furnish high quality products and services, the COR may revert to planned inspections.

4. Based on the service provider's demonstrated performance, the COR may lengthen the time between planned inspections.

5. Conversely, if the service provider's performance is below expectations, the COR will document findings to the contracting officer for possible administrative action.

6. The COR will conduct performance evaluations based on the required performance levels set forth in the contract. The following techniques will be used to perform surveillance.

GUIDE

NUMBER

PERFORMANCE

REQUIREMENT

ASSESSMENT

METHOD

FREQUENCY

SAMPL

E SIZE

INCENTIVES/

DISINCENTIVES

1 Repair or Replacement of Electronic Security

System Equipment

Customer Complaints As Needed All

Past performance will be considered in determining best value for future task order awards and in determining whether to exercise an option.

2 Maintenance of Equipment 100% Inspection QUARTERLY All

3 Invoices are submitted in accordance with contract procedures and are timely and accurate.

Review and acceptance of the invoice.

100 % of invoices are timely and accurate.

All

7. The contractor’s procedures and services for maintenance of equipment are subject to on-site audits or surveys by physical security personnel and are subject to surveillance and investigation when applicable.

9.0 CONTRACTOR FURNISHED EQUIPMENT, MATERIAL AND SERVICES:

1. Any equipment, materials, man-lifts, fork-lifts needed to perform the task shall be provided at contractors cost.

10.0 PLACE OF PERFORMANCE:

NAVAL BASE GUAM, POLARIS POINT, OROTE POINT, PITI, NCTS GUAM &

BARRIGADA

INTRUSION DETECTION SYSTEM (IDS):

SITES WITH IDS:

1. BLDG. 111 – NCTS HEADQUARTERS

2. BLDG. 285 – SATCOM

3. BLDG. 150 – RECEIVE SITE SWITCH GEAR ROOM

4. BLDG. 112 – COMMUNICATIONS CENTER

5. BLDG. 3012 – DSN FACILITY

6. BLDG. 4921 – PITI LOGISTICS

7. BLDG. 1 – ANTENNA MAINTENANCE REPAIR SHOP

8. BLDG. 1A – ANTENNA LOGISTICS

9. BLDG. 4434 – OROTE POINT FACILITY

11. BLDG. 1995 – SWITCH SITE

12. BLDG. 4434 – SWITCH SITE

13. BLDG. 52 – BARRIGADA COMMUNICATION FACILITY

ACCESS CONTROL SYSTEM (ACS):

3. BLDG. 150 – RECEIVE SITE SWITCH GEAR ROOM

4. BLDG. 112 – COMMUNICATIONS CENTER

5. BLDG. 3012 – DSN FACILITY

6. BLDG. 4921 – PITI LOGISTICS

7. BLDG. 52 – BARRIGADA COMMUNICATION FACILITY

CLOSED CIRCUIT TELEVISION (CCTV):

3. BLDG. 150 – RECEIVE SITE SWITCH GEAR ROOM

4. BLDG. 112 – COMMUNICATIONS CENTER

5. BLDG. 3012 – DSN FACILITY

6. BLDG. 4921 – PITI LOGISTICS

7. BLDG. 1 – ANTENNA MAINTENANCE REPAIR SHOP

8. BLDG. 1A – ANTENNA LOGISTICS

9. BLDG. 52 – BARRIGADA COMMUNICATION FACILITY

10. BLDG. 323-NRL

11.0 PERIOD OF PERFORMANCE:

The Government intends award an Indefinite Delivery-Indefinite Quantity (IDIQ) Contract with Firm- Fixed Priced Line Items with the following performance period:

Base Period: 12 Months from time of award First Option Period: 12 Months Second Option Period: 12 Months Third Option Period: 12 Months Fourth Option Period: 12 Months

12.0 COMMAND’S POC:

Government Contract and Task Oversight

The Government's address, inspecting and acceptance authority will be:

Contracting Officer’s Representative (COR): IT2 Hampton, Cody Phone Number: 671-355-5016/967-0226 Email Address: cody.hampton@fe.navy.mil

Alternate Contracting Officer’s Representative (ACOR) Phone Number:

Email Address:

13.0 NON-PERSONAL SERVICES:

The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Procuring Contracting Officer (PCO) immediately.

14.0 CONTRACT ADMINISTRATION:

The contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The contractor shall respond to Government requests for contractual actions in a timely fashion. The contractor shall have a single point of contact between the Government and Contractor personnel assigned to support contracts or task orders. The contractor shall assign work effort and maintain proper and accurate time keeping records of personnel assigned to work on the requirement.

15.0 SUBCONTRACT MANAGEMENT:

The contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The prime contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations