DRAFT PWS_CDRLS.pdf

FA255020R0010

Attachment 1 – Performance Work Statement

Schriever Air Force Base

Full Food Service

Performance Work Statement

7 May 2020 DRAFT

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DRAFT

TABLE OF CONTENTS

SECTION NO. AND TITLE PAGE NO.

Section 1. Description of Services

1.0. Scope of Work 5

1.1. Program Overview 5

1.1.1 Customer Eligibility 5

1.2. Operational Requirements and Specific Tasks

1.2.1. Menu Boards 6

1.2.2. Subsistence and Material Handling 6

1.2.3. Food Preparation 6

1.2.4. Service of Food 6

1.2.5. Grab-n-Go 6

1.2.6. Food Service Accounting 7

1.2.7. Labor Hours Reporting 7

1.3. Cashier Services

1.3.1. Identification Check 8

1.3.2. Process 8

1.3.3. Maintain Sales and Cost Report 8

1.3.4. Headcount Data 8

1.3.5. Cash 8

1.4. Sanitation Requirements 8

1.5. Housekeeping Services 9

1.6. Waste Management/Recycle 10

1.7. Grounds Maintenance 10

1.8. Equipment

1.8.1. Equipment Assessment 10

1.8.2. Repairs/Maintenance 11

1.8.3. Replacement Parts 11

1.8.4. Repair Classification 11

1.8.5. Historical data of Repair Equipment 11

1.9. Contractor Personnel

1.9.1. Management 12

1.9.2. Contract Employee Conduct 12

1.9.3. Contract Personnel Meals 12

1.9.4. Uniform Requirements 12

1.9.5. Leaders Serving Troops 12

1.10. Hours of Operation

1.10.1. Normal 13

1.10.2. Holidays 13

1.10.3. Special Event Services 13

1.10.4. Contingency Services 13

1.10.5. AF Reserve Weekends 14

1.10.6. Base Closure 14

1.11. Quality Control

1.11.1. Quality Control Program 14

1.11.2. Inspection System 14

1.11.3. Deficiency Prevention 14

1.11.4. Inspection Files 14

1.11.5. Quality Assurance 14

1.11.6. Authorized Observers 15

1.11.7. Sanitation Inspections 15

1.11.8. Performance Evaluation Meeting 15

1.11.9. Decrement Rationale 15

1.12. Training

1.12.1. Food Safety Training 15

1.12.2. Fire Prevention 16

1.12.3. Corporate Automated Food Enterprise 16

1.12.4. Internet Training 16

1.12.5. Anti-Robbery 16

1.12.6. Security 16

1.12.7. OPSEC Awareness 16

1.13. Security Requirements 16

1.14. Safety 18

1.15. Phase-In/Out 19

Section 2. Service Summary

2.0. Performance Objective Table 20

Section 3. Government Furnished Property and Services

3.1. Property 21

3.2. Services 21

3.3. Utilities 21

3.4. Mail Distribution 21

3.5. Telephone 21

3.6. Computer Support 21

3.7. Refuse Collection 21

3.8. Emergency Services 21

3.9. Food Safety Training 21

3.10. Security Escort Training 21

3.11. Contract Security Representative Training 22

3.12. Fire Prevention Training 22

3.13. Anti-Robbery Training 22

3.14. OPSEC Awareness Training 22

3.15. Cyber Awareness Challenge Training 22

3.16. Government Use of Facility and/or Equipment 22

Appendices

1. Hours of Operation 23

2. Workload Estimates 24

3. Applicable Publications and Forms 25

4. Government-Furnished Facilities and Equipment 27

5. Abbreviations & Acronyms 29

6. Contract Data Report List 31

PERFORMANCE WORK STATEMENT

1. DESCRIPTION OF SERVICES

1.0. Scope of Work. The Contractor shall provide all personnel, supervision, and any items and services necessary to perform full food services at the Satellite Dish Dining Facility, Schriever

AFB, and Colorado, as defined in this Performance Work Statement (PWS). The Contractor shall perform the requirements, directives and instructions in this PWS as well as conform to the professional standards identified in this contract. Contractor tasks include, but not limited to the following:

- Dining Facility Management

- Cooking

- Food preparation

- Serving

- Replenish food

- Handle food for preparation

- Prepare vegetables and fruits for the salad bar

- Provide cleanliness of facilities, equipment, and utensils

- Perform cashier services

- Maintain supplies, and equipment

- Maintain quality control

- Ensure operator maintenance and minor/major repair of food service equipment

- In contingency circumstance perform all required tasks to include continued service

1.0.1 The Contractor shall submit reports and documentation as identified throughout this PWS.

Requests for such reports and documentation and responses shall be coordinated through the appointed Contracting Officer Representative (COR) and Contracting Officer (CO) or as otherwise directed in the Contract Data Report List (CDRL).

1.1. Program Overview. The Schriever AFB food service operation consists of one main dining facility, The Satellite Dish Dining Facility (DFAC), located in building 300 on the first floor within the Restricted Area (RA). This facility provides a dedicated location to meet the nutritional needs of Department of Defense (DoD) personnel. The DFAC is a full service dining facility to include daily meal operations, grab-and-go service, midnight meals, ground support meals as well as equipment maintenance in support of normal operating hours IAW Para 1.10 as well as exercise and emergency operations.

1.1.1 Customer Eligibility. Primary customers that are allotted rations in Government dining facilities at the expense of the Government are identified as Essential Station

Messing (ESM) recipients. Secondary customers are military and Government civilian personnel granted permission to dine in the facility at their expense.

Contractor personnel are given limited access to the DFAC, to include dinner meals and midnight meals (Monday through Friday), and all weekend and federal holiday meals. The installation commander may occasionally authorize dependents and guests to eat in the dining facilities through coordination of the COR. The

Contractor shall ensure they are serving only authorized individuals in accordance with (IAW) AFMAN 34-240, Appropriated Fund (APF) Food Service Program

Management.

1.2. Operational Requirements and Specific Tasks

1.2.1. Menu Boards. Contractor shall post and maintain all menu boards. Post menu and prices at the entrance to the dining facility for all meals before the start of the breakfast meal. Post menu and price changes within 5 minutes of notification.

1.2.2. Subsistence and Material Handling. The Contractor shall order and receive all subsistence through the Corporate Automated Food Enterprise (CAFÉ). The Contractor shall visually inspect one hundred percent of items received for deterioration or damage and physically check temperatures on all refrigerated and frozen foods for compliance with the Tri-Service Food

Code (TSFC). Receiving personnel shall reject all items that appear damaged or not delivered at the proper temperature as specified in the TSFC and notify the COR of the rejected items within

15 minutes of discovery. The Contractor shall put away stock in the storeroom upon receipt using the First-In, First-Out (FIFO) method.

1.2.3. Food Preparation. The Contractor shall accomplish the food preparation tasks listed on the daily Food Service Production Log IAW the Air Force standard recipes provided in the

Crunch time software system. Progressively prepare food items to ensure optimum freshness, flavor, color, texture, and nutritional value.

1.2.4. Service of Food. The Contractor shall comply with AFMAN 34-240, and the TSFC https://static.e-publishing.af.mil/production/1/af_sg/publication/afman48-147/afman48-147.pdf, using the standard recipes on the Crunch time software program. The Contractor shall serve food in standard portions IAW the Preface to the Worldwide Menu unless the patron request smaller portions.

Contractors shall replenish and maintain clean serving lines. Contractor shall perform standard cross-panning procedures and maintain proper temperature on serving lines. Contractor shall have serving lines set-up and ready 10 minutes prior to the start of the meal period and close down serving lines no earlier than 10 minutes after the end of the meal period. Prepare short-order items such as hamburgers, hot dogs, and french fries in advance to coincide with the flow of customer requirements.

1.2.5. Grab-n-Go Service. The Contractor shall prepare/provide Grab-n-Go menu items during all meals such as salads, wraps, fresh fruit, desserts, etc. The Contractor shall stock the

Grab-n-Go display case sufficiently during all meals and restock as necessary. Contractor shall provide Grab-n-Go services to include authorized containers, cups, lids, salt and pepper packets and utensils (See Attachment 3). These Grab-n-Go containers shall be made of recyclable/compostable/biodegradable material.

1.2.5.1. Ground Support Meals. All ground support meals shall be requested on a Ground

Support Meal Request Form. The Contractor shall provide ground support meals IAW the

Worldwide Menu for emergencies and exercises only. The Contractor shall provide commercial carryout containers (approximately 0 – 20 times per year) with the United States Air Force Food https://static.e-publishing.af.mil/production/1/af_sg/publication/afman48-147/afman48-147.pdf

Service logo for ground support meals. IAW the preface to the World Wide Menu. (PJP Market

Places.com)

1.2.6. Food Service Accounting. The Contractor shall conduct all accounting procedures for after-meal, end-of-day, and end-of-month using Government Food Service Accounting procedures with the CAFÉ software. Described in AFMAN 34-240 and the CAFÉ Handbook are the Food service accounting procedures. The Contractor shall maintain the food account within a gain/loss tolerance of 3% monthly. If the Contractor fails to meet the monthly 3% monthly tolerance, the

Contractor shall explain why and provide corrective actions in writing to the COR. The Contractor

IAW AFMAN 34-240 shall accomplish a physical inventory of all rations twice each month. The

Contractor is responsible for operating the CAFÉ computer system daily and must immediately notify the COR should the system fail. The Contractor shall provide an adequate procedure or temporary cash management to enable constant flow of operations and maintaining accurate account of funds. The Contractor shall provide electronic copies and maintain the following accounting from the CAFÉ system:

Daily-Maintained Documents

- Sales and Cost Report

- Waste Log

- Cashier’s Miscellaneous Log

- Production Log

- Sales Report consisting of:

- Deposit Slip

- Cashier Receipts

- Sales Offset Report

Monthly-Maintained Documents:

- Adjustment History Journal

- Purchase History Journal

- Cost Correction Journal

Weekly-Maintained Documents:

- Purchase Order

- Order Confirmation

- Vendor Invoices

- Receipt confirmation

- DSCP Daily Purchase History Journal

All documents shall be electronic to the maximum extent possible. However, any hard copy documents must be delivered to the COR at Building 210, Room 363 by 0900 hours on the following Tuesday or the following work day if Tuesday is a holiday.

1.2.7. Labor Hours Reporting. The Contractor shall report all Contractor labor hours

(including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. The Contractor is required to fill in all required data fields for the Service Contract Report (SCR), (formally known as eCMRA) using the following web address http://www.sam.gov. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year, which runs October 1 through

September 30. While inputs are reportable any time during the fiscal year, all inputs shall be no later than October 31 of each calendar year.

1.3. Cashier Services. The Contractor shall furnish sufficient personnel to perform cashier duties for each meal to maintain a flow of patrons to correspond with the serving line flow specified.

Maintain a copy of current cashier instructions at each cashier station.

1.3.1. Identification Check. Ensure cashiers identify authorized customers. Cashiers shall scan in the register all ESM patrons' military identification card in or out of uniform to obtain the patron's DoD ID and verify the patron against the picture. If the member is not in the

ALOHA Point of Sales (POS) database, the cashier obtains their rank, squadron, telephone number, and DoD identification number and ensuring enforcement of all collected Personally

Identifiable Information (PII) protection procedures as required by the Privacy Act of 1974. If the customer is not in the system and claims to be on meal card, the cashier records the information on AF Form 1469, Subsistence in Kind Invalid Entitlements Log, and turns in with required weekly paperwork to the COR on Tuesdays.

1.3.2. Process. Ensure cashiers identify and record menu item sales from authorized patrons. Cashiers shall collect cash from paying patrons, including surcharge or process ESM patrons by scanning their military identification card. Cashiers will offer receipts to all customers. Cashiers shall maintain required accountability for cash receipts, cash overages, cash shortages, and ESM personnel head count. The Contractor’s management personnel shall control keys to the electronic cash registers. Keys to the ALOHA cash register system will not be available to cashiers under any circumstances. Use of the AF Form 79 Cash Collection

Record, is to record the attendance at each meal and as set forth when requested by the

Government or at locations where cash registers are not used or become inoperative.

1.3.3. Maintain Sales and Cost Report. The COR shall use this document printed from the

ALOHA system to verify the number of meals served to each category of authorized personnel.

1.3.4. Headcount Data. Provide all headcount data to the COR weekly from the

CAFÉ/ALOHA systems.

1.3.5. Cash. The Contractor shall collect the funds daily and deposit all money collected directly to the ENT bank by 0900 hours on the following Tuesday or the following work day if

Tuesday is a holiday. The Contractor shall prepare sales tickets and receipts for daily turn-in of funds. The Contractor shall deposit all money collected daily directly to ENT Bank after receiving the OTCNet https://www.cir.fiscal.treasury.gov deposit slip from the COR.

1.4. Sanitation Requirements. The Contractor shall comply with all mandated sanitation requirements IAW AFI 48-116, Food Safety Program and the TSFC. All potentially perishable food sources removed from original packaging or prepared in the facility shall be clearly marked when the date the product was produced, removed from the original packaging, and when the date the product is to expire.

https://www.cir.fiscal.treasury.gov/

1.5. Housekeeping Services. The Contractor shall be responsible for energy management by ensuring that unoccupied areas have lights turned off. The Contractor shall ensure all doors are locked in between meal serving times for security purposes. On the log sheet the Contractor shall verify day-to-day safety, facility security, key control, and facility cleanliness. The

Contractor shall maintain a Civil Engineer work request log. The Contractor shall perform monthly fire extinguisher checks of two extinguishers that entail; initialing the card on the extinguisher, and verifying the correct pressure zone. The fire extinguishers are located in the kitchen and behind the sandwich/short order serving line. The fire department maintains the fire suppression/hood ventilation system over cooking equipment (i.e., grill and fryers). The

Contractor shall coordinate all maintenance and repair work requests through the COR.

1.5.1. The Contractor shall clean seating areas, serving areas, cashier areas, food preparation areas and serving lines as necessary to present a clean and sanitized environment.

1.5.2. The Contractor shall clean floors so that no visible dirt or dust remains on floors, floor mats or runners, corners, behind doors, or under furniture and equipment, including kitchen area offices. The Contractor shall vacuum carpeting so that no dirt or debris remains on floor, including under dining room furniture (tables, booths, and chairs). The Contractor shall not place chairs on the tables at any time. Contractor shall maintain chairs and tables in their original positions and monitor customers to ensure they do not move furniture creating potential safety or fire hazards.

1.5.3. The Contractor shall spot clean all floors to remove food spills and debris immediately upon identification. The Contractor shall steam clean the dining room carpeting and chair upholstery to remove all visible stains every six months.

1.5.4. The Contractor shall clean, not less than once per week, all glass windows and doors associated with the dining facility, excluding those surfaces that are exposed to outdoor weather.

There shall be no visible smudges or streaks remaining on glass.

1.5.5. The Contractor shall clean and sanitize toilets, wash basins, slop sinks, and partitions to remove all deposits, stains, and foreign matter, including those under fixture edges, lips, and on all exposed surfaces in assigned food service areas as needed, and not less than twice per week. The Contractor shall descale toilets and urinals as required. When empty, the Contractor shall supply and replenish all paper products, hand soap, and cleaning material.

1.5.6. The Contractor shall clean and sanitize silverware, dishes, glasses, pots, pans, kitchen prep areas, food preparation equipment, walk-in/reach-in refrigerators and freezers, serving areas and dining areas IAW the TSFC, Chapter 4, Equipment, Utensils, and Linens.

1.5.7. The Contractor shall replace all burned out lightbulbs and florescent tubes lower than

10 feet in all dining facility work spaces within 24 hours. The Contractor shall provide bulbs and tubes and safely store used bulbs and tubes in the basement of building 300 and coordinate with 50CES/CEIE (Environmental Flight) for proper disposal.

1.6. Waste Management/Recycle. IAW AFMAN 32-7002, Environmental Compliance and

Pollution Prevention, and applicable supplements, the Contractor shall comply with the base waste management and recycling program. This requires segregating reusable/recyclable waste materials, by type and deposit, into Government provided recycle dumpsters. Remove and discard all non-reusable waste materials (trash and garbage) into Government provided dumpsters. Secure all lids on garbage containers. The Contractor shall immediately clean up any loose debris or garbage spillage outside the dumpsters.

1.6.1. Manage hazardous waste. IAW AFMAN 32-7002, Environmental Compliance and

Pollution Prevention, including typical wastes generated from floor cleaning waxes or cleaning solvents. The Contractor shall contact the COR for 50 CES/CEIE training, assistance, and turn-in procedures.

1.6.2. Approval shall be granted by the Hazardous Materials Pharmacy (HAZMART) in advance of purchasing or transporting of hazardous materials to be used in performance of this contract on Schriever AFB. The Contractor shall comply with applicable environmental standards, rules, regulations, permit conditions, and policies, and maintain specific compliance with AFMAN 32-7002, Environmental Compliance and Pollution Prevention. The Contractor shall enroll into the base HAZMART pharmacy (21 LRF/LGRM). The Contractor shall obtain and maintain Safety Data Sheets for all Hazardous Materials used/stored within the dining facility.

1.6.3. The Contractor shall participate in the Government program “Greening of the

Government" with purchases of products with recycled contents, where applicable, in accordance with Executive Order EO-13101, Compliance Assurance and Pollution Prevention available at https://www.epa.gov/sites/production/files/2016-01/documents/13101.pdf.

1.6.4. Recyclable Grease Collection. The Contractor shall provide services to support recyclable grease collection. This service shall include, but is not limited to, collecting the grease, staging the recyclable grease in appropriate containers, and supporting the ultimate removal of the grease by the Contractor.

1.7. Grounds Maintenance. The Contractor shall sweep and clean the dock area and driveway to maintain a neat and clean facility appearance. The Contractor shall clean dock area at a sufficient frequency to remove unsightly trash, debris, grease, paper and other stains from the area. When necessary, the Contractor shall remove snow and ice from the delivery dock area. The dock area includes the entire dock and driveway to the edge of the east side of the building.

1.8. Equipment. The Contractor shall provide all parts, tools, equipment, materials, and labor to perform basic maintenance and repair services for the equipment in Appendix 4. Documentation and submission of warranty claims of equipment shall maintained by the Contractor (CDRL 1).

1.8.1. Equipment Assessment. An inventory of the condition of Government furnished equipment shall be inspected and documented by the COR and the Contractor during the contract phase in/phase out period for the items listed in Appendix 4. The Contractor and the COR shall https://www.epa.gov/sites/production/files/2016-01/documents/13101.pdf jointly determine the availability, working order, and condition of all equipment and document their findings.

1.8.2. Repairs/Maintenance. The Contractor shall provide all tools, supplies, equipment, and labor necessary to perform basic maintenance on non-real property equipment located within the

DFAC IAW equipment manufacturer’s specifications. Repairs identified in excess of basic maintenance service shall be identified to the COR for local purchase by the Government. Work accomplished under basic maintenance services shall comply with Government and commercial standards.

1.8.2.1. If the Contractor determines equipment is beyond economical repair, the

Contractor shall recommend in writing to the COR that such equipment be replaced 60 days in advance of any perceived breakdown. The Contractor shall include substantiating data to support the recommended replacement.

1.8.3. Replacement Parts. The Contractor shall furnish all replacement parts for basic repairs and maintenance service. Parts purchased for repairs and maintenance shall be of equal or greater quality to the parts replaced.

1.8.4. Repair Classification. The Contractor shall initiate and complete repairs within the period designated below. If repairs are not completed within the designated period, the Contractor shall submit a written explanation to the COR stating why the equipment has not been repaired and the estimated date when repairs will be completed. The COR will determine the classification and response time required for repairs as follows:

Repair Classification:

Routine – Initiate within 24 hours – Repair within 96 hours

Urgent – Initiate within 12 hours – Repair within 48 hours

Emergency – Initiate within 1 hour – Repair within 24 hours

1.8.5. Historical data of Repaired Equipment. The Contractor shall maintain an equipment maintenance log (CDRL 1) that documents specific repairs done and the date repairs completed on each piece of Government equipment. The Contractor shall provide to the COR, repairs of all

Government Equipment and replacement of component parts, IAW manufacturer’s specifications.

When repair costs are greater than 20% of an item’s value, the Contractor shall coordinate repairs/replacements with the COR.

1.8.5.1. The Contractor shall maintain warranty/guarantee program on equipment listed in Appendix 4.

1.8.5.2. In case of freezer/refrigerator outage, the Contractor shall make every effort to find an alternative location to store food while the freezer/refrigerator is in an inoperable condition.

The Contractor shall provide the necessary arrangements including, but not limited to labor and transportation, to protect food from perishing.

1.9. Contractor Personnel.

1.9.1. Management. The Contractor shall provide a dining facility/program manager who shall be responsible for the performance of the work, IAW AFMAN 34-240, and shall have the authority to bind the Contractor. The name of this person and their designated alternate(s) shall be designated in writing and provided to the COR no later than 10 calendar days prior to the contract start date and immediately thereafter upon any changes. The dining facility/program manager, or designated individual(s), shall be available on site during all hours of operation and within one (1) hour of verbal notification after normal hours of operation. A shift supervisor appointed by the dining facility/program manager and shall be available at all times on site in the absence of the dining facility/program manager or designated alternate(s). The dining facility/program manager, alternate, and employees must be able to read, write, speak, and comprehend the English language.

1.9.2. Contractor Employee Conduct. Contractor personnel shall not loiter in any working or patron area. Upon completion of their assigned shifts or after eating, employees shall promptly depart from the food service facility. Contractor personnel shall comply with 50 SW smoking policies and smoke in designated smoking areas only. The Contractor shall authorize any employees to obtain food or beverages from the dining facility during non-meal hours.

1.9.3. Contractor Personnel Meals. Contractor personnel who work in dining facilities under this contract may purchase food and beverages in the facility while on authorized breaks.

Contractor personnel shall pay for each item, food and beverages, at the established item price, including the Government authorized surcharge. This policy does not apply to a spoon size taste/sampling by personnel assigned to quality control. Contractor personnel purchasing food or beverages shall retain receipt tapes as proof of payment.

1.9.4. Uniform Requirement. The Contractor shall establish and enforce a standard uniform dress code that complies with all commercial and safety standards. The dining facility/program manager and Assistant Manager shall wear appropriate business attire. Contractor personnel shall wear clean, neat, pressed, and well-fitting uniforms at all times while on duty. Torn, soiled, missing buttons or otherwise unserviceable uniforms are inappropriate in the dining facility. Cooks uniforms shall include, at a minimum, chef's hat, jacket, and pants indicating their position as either first or second cook (i.e. black and white indicating first cook). Professional kitchen staff attire is appropriate while on duty. Employees must wear footwear appropriate to a commercial kitchen operation. This includes non-skid soles and steel-toed shoes as determined by individual work environments. All shoes must be of sturdy construction and shall cover the entire foot for sanitation and safety reasons. Open toe or sandals, or shoes with heels higher than one-inch are not appropriate for wear. Expect Contractor employees to identify themselves as Contractor personnel by visibly displaying distinguishing badges or other suitable identification while on duty. In addition, all correspondence, verbal or electronic correspondence with Contractor personnel shall include proper identification. For example, in a phone conversation, announce to the caller/or the person who called, the employee is a representative of the Contractor currently employed with, name the company, and in emails, the contact information shall include the identity of the Contractor name, address and phone number.

1.9.5. Leaders Serving Troops. The Government reserves the right to allow Commanders, First Sergeants, and other ranking individuals to serve the troops on special occasion meals (i.e.

Thanksgiving, Christmas, New Years, Wingman Day, etc.). Event and equipment/utensils shall be coordinated with COR and the Contractor. The Contractor shall be required to maintain nutrition, safety, health, and all other requirements of this PWS during these occasions.

1.10. Hours of Operation

1.10.1 Normal. The Contractor shall maintain operating hours at the Satellite Dish Dining

Facility as listed in Appendix 1.

1.10.2. Holidays. The Contractor shall decorate the Satellite Dish Dining Facility with

Government furnished seasonal or special event decorative materials. The Contractor shall put up decorations for the seasonal period or special event as coordinated with the COR and remove within one week after the event. This will include decoration of the entranceway to the Satellite

Dish Dining Facility, the dining room and serving areas.

1.10.3. Special Event Services. Special events may necessitate the dining facility to operate on an extended basis. The Contractor shall provide this service when requested by the COR.

Special events may include, Very Important People (VIP) visits, Management Assistance Teams

(MAT), Commander’s Annual Facility Inspection Teams, Inspector General/Operation Readiness

Inspections (ORI), Wing Commander’s Calls, Quarterly Awards or other functions.

1.10.4. Contingency Services. Certain operational commitments increase workload.

These contingency services include:

1.10.4.1 The Contractor shall provide service during Base exercises, emergencies, natural disasters and other contingency operations. The number of operations varies, but historically occur approximately 10 times per year. As directed by the COR, the Contractor shall respond to

Operational Readiness Exercises or Inspections (ORE/ORI), military exercises, and actual emergencies or natural disasters by extending serving hours. Increase in serving hours to twenty-four hours per day and may be implemented as directed by the CO at any time as required to meet military mission requirements.

1.10.4.2 The Contractor shall prepare and provide ground support meals, beverages (i.e.

coffee, water, hot chocolate, etc.) and supplies (i.e. cups, stir sticks, cambros, coffee pots, sugar, cream, etc.) during base exercises, emergencies, natural disasters and other contingency operations. The COR will provide a listing of the necessary contents for these meals. The items above shall be available at all times for short notice or no notice events. During base exercises, ground support meals shall be prepared within two hours of notification; however, mission requirements, such as mobility deployments and disaster response, may dictate shorter periods.

1.10.4.3 Reserved.

1.10.4.4 Contractor Services during Crisis. The Contractor shall provide a Contingency

Plan (CDRL 2) designating mission essential personnel necessary for the continuation of essential

Contractor services.

1.10.4.5 Emergency Situations. During emergencies, Contractor employees will follow the directions of security forces and/or fire department personnel. When directed to evacuate the facility for any reason, Contractor employees will immediately turn everything off, and depart the facility and proceed to a pre-determined location.

1.10.5. AF Reserve Weekends. The Contractor shall provide sufficient personnel to support monthly Air Force Reserve weekends. Schriever AFB supports Air Force Reserve Wing performing active duty requirements one weekend each month. The COR will provide a tentative list of active duty weekends, subject to change within 24-hour notice of each weekend. Cashiers shall verify that Reserve orders state member is authorized Government subsistence.

1.10.6. Base Closure. Notification and procedures during weather delays/closures, exercises, and emergencies will be subject to the following: The Contractor shall maintain AF Form 79, Headcount Record on hand at all times and attempt to collect all cash at the time of the emergency.

The Contractor shall notify the COR who will then also notify the Sustainment Services Flight

Chief, or 50 FSS Commander or Deputy, when the above conditions exist.

1.11. Quality Control Program.

1.11.1. Quality Control. The Contractor shall establish and maintain a complete Quality

Control Program to ensure the satisfactory performance of this contract. The Contractor shall provide a copy of their Quality Control Plan (CDRL 6) to the CO for review and acceptance prior to the Pre-Performance Conference. The Contractor shall provide a copy of the accepted plan to the CO on the contract start date and as changes occur. The Quality Control Plan is subject to non-acceptance by the CO and revision required by the Contractor (at no additional costs to the

Government) to ensure quality service. The COR will evaluate the Contractor's performance through intermittent on-site inspections of the Contractor's quality control program and receipt of customer complaints. The plan should include, but not be limited to the following:

1.11.2. Inspection System. An inspection system covering all the performance requirements.

At a minimum, the inspection system shall specify areas for inspection, scheduled or unscheduled basis, how/when inspections will commence, and titles of personnel to perform inspections.

1.11.3. Deficiency Prevention. A method for identifying and preventing deficiencies and their causes in the quality of services performed before the level of performance becomes unacceptable.

1.11.4. Inspection Files. Maintain on-site, records of all inspections conducted and all corrective actions taken, and available to the Government, when requested during the term of the contract.

1.11.5. Quality Assurance (QA). The Government will evaluate the Contractor’s performance under this contract by random inspection using the Services Summary specified on page 21, in the

Performance Objective Table. The COR will record all surveillance observations on a Monthly

Surveillance Report (MSR) or Corrective Action Request (CAR). Should an observation indicate defective performance, the COR shall request Contractor representative to initial the recorded observation indicating acknowledgement of the deficiency.

1.11.6. Authorized Observers. The 50 FSS/CC or their representative can occasionally authorize personnel other than COR's and Contract Administrators to observe Contractor operations. These personnel may not interfere with Contractor performance.

1.11.7. Sanitation Inspections. In addition to inspections of Contractor performance by the

COR, medical service personnel assigned by the Public Health Office will also inspect for compliance with sanitary standards. Both COR's and Public Health personnel may report any defects causing unacceptable performance to the COR for appropriate action. The COR will furnish a copy to the 50 CONS Quality Assurance Department. Sanitary deficiencies require immediate correction and there may be cause for shutdown of the facility until the Contractor restores sanitary standards.

1.11.8. Performance Evaluation meetings. The Contractor manager shall meet at least weekly with the COR's and the CO during the first month. Meetings will be as often as necessary, as determined by the COR or CO. However, at the Contractor’s request, a meeting will be held whenever the COR issues a CAR. The COR will create and maintain the meeting minutes and distribute the findings. Should the Contractor not concur with the minutes, the Contractor shall state any areas of non-concurrence in writing to the COR within 3 workdays of the receipt of the signed minutes. COR will forward a copy to the CO.

1.11.9. Decrement Rationale: The list of Services Summary (SS), in Section 2, have specific performance thresholds assigned. Performance thresholds establish the minimum acceptable levels of service required. These minimums do not relieve the Contractor from performing 100% of work outlined in the contract and regulatory requirements. If performance thresholds are not met, the COR will issue a CAR to the Contractor detailing the performance issue within three business days and copy the CO. The Contractor shall respond to the contract discrepancy report in writing to the COR within three business days on the corrective action taken to resolve the performance issue.

1.12. Training. The Contractor shall provide necessary training to employees and maintain training records on-site. These records are subject to COR review. The Contractor shall provide training to applicable personnel in order to meet this PWS requirement.

1.12.1. Food Safety Training.

1.12.1.1. The Dining Facility/Program Manager, Shift Leaders, and Cook Leads shall be certified and maintain currency in the National Restaurant Association (NRA) ServSafe Essentials

Manager certification program (https://www.servsafe.com/)

1.12.1.2. Food Service Workers shall be certified and maintain currency in the NRA

ServSafe Essentials Food Handlers certification program.

1.12.1.3 Every contract employee shall receive annual food safety/security training provided by Military Public Health.

https://www.servsafe.com/

1.12.1.4. Refresher food handler training conducted by the dining facility/program manager at least annually or as often as necessary for personnel to be aware of their responsibilities in safe food handling.

1.12.2. Fire Prevention: The Contractor shall ensure personnel attend annual fire prevention training provided by the 50 CES/CEF.

1.12.3. Corporate Automated Food Enterprise (CAFÉ): The Government will provide the

Contractor with initial CAFÉ software training during initial conversion/installation. The

Contractor shall be required to perform all subsequent training of contract personnel.

1.12.4. Internet Training: The Contractor shall identify personnel requiring Local Area

Network (LAN) access and send a request in writing to the COR. Initial training completed no later than 30 days after performance start date or not later than 30 days after employment. Initial training, to include DoD IAA Cyber Awareness Challenge, initially and annually online at https://golearn.csd.disa.mil.

1.12.5. Anti-Robbery: The Contractor shall receive annual anti-robbery training from 50 SFS.

The Contractor shall be responsible for providing initial training and all subsequent annual training to cashiers. Additionally, the Contractor shall be responsible for coordinating with 50 SFS to conduct required periodic anti-robbery exercises.

1.12.6. Security: The Contractor’s security representative shall identify personnel requiring escort privileges and shall ensure that those personnel receive the mandatory escort training by 50

FSS Security Manager. Refresher training is required on an annual basis and provided by 50 FSS

Security Manager. The Contractor shall ensure all contract personnel receive initial Security

Awareness Training from 50 FSS Security Manager no later than 10 days after employment start date and annually thereafter.

1.12.7. OPSEC Awareness: All contract employees shall receive Operational Security

(OPSEC) Awareness training within 30 days of hire and annually thereafter. Accomplish this training by comprehending subject slides as provided by 50 FSS Training Manager.

1.13. Security Requirements. The Contractor shall comply with all security requirements IAW

AFI 31-01. SAFB is a controlled/restricted area and special security procedures to deter espionage, sabotage, and theft of Air Force resources are in place. The Contractor shall be responsible for security of Government information, property, equipment, and resources, generated, issued, or supplied under the terms of this contract in cooperation with applicable base agencies.

1.13.1. The Contractor shall appoint a security representative in writing to 50 FSS Security

Manager. Training provided by the 50 FSS Security Manager. The Contractor shall arrange all needed security support for this PWS.

1.13.2. Prior to scheduling a new employee for a shift, the Contractor shall ensure that the employee displays a valid visitors badge and monitored by an authorized escort while in the restricted area. The Contractor shall then submit an AF Form 2583, Request for Personnel Security https://golearn.csd.disa.mil/

Action, to the COR for processing with the 50 FSS Security Manager. When the 50 SFS provides a favorable local area check, the new employee is available for routine access to work without escort.

1.13.3. Maintain internal security operating instructions and monitor the proper handling of restricted area badges among employees.

1.13.4. To qualify for unescorted entry into SAFB an employee shall obtain a favorable

National Agency Check (NAC). The NAC requires the employee to enter personal data from

SF85P in EQIP Direct and authorize an employment, residence, credit, and "criminal" history records check, and submit to fingerprinting. The Government shall conduct and cover the cost of the Tier 1 investigation and Local Agency Check (LAC) Investigations. Upon favorable adjudication of the LAC, which takes approximately 2-3 days, interim unescorted entry granted pending completion of the NAC. Unescorted entry based on a favorable LAC will be temporary pending the outcome of the NAC. If the contract employee fails to meet the 30-calendar day suspense, then the process must start over with the submission of an AF Form 2583. At this point, the Contractor requesting unescorted access to Restricted Area for the contract employee shall incur a processing expense of $199.00 for submission of the security package, to reimburse the cost for each submission.

1.13.5. The Contractor shall direct each eligible employee to report to the 50 FSS Security

Manager for completion of the AF Form 2586 for unescorted entry to building 300. Contractor personnel are responsible for the condition of their badges and the Contractor shall be liable for the damage or loss of said items.

1.13.6. An authorized security escort shall monitor employees without unescorted entry authority while in the restricted area. Restricted area badges are valid for employees’ term of employment. Upon employee termination, the dining facility/program manager is responsible to return the restricted area badge and CAC identification card to the COR immediately.

1.13.7. When inside the restricted area, Contractor personnel shall, at all times, display restricted area badges on their outer garments above the waist. Remove and secure the restricted area badges immediately upon departure from the restricted area to prevent loss. Incidents of a person not properly displaying badges, violating escort procedures, or other security violations while inside the restricted area shall be treated as a breach of security and that person shall be susceptible to apprehension, search, or detainment.

1.13.8. Contractor personnel shall not have access to classified information during performance of this contract. However, Contractor performance shall be within controlled areas that require Contractor compliance with various levels of security and require certain established personnel security entry control procedures.

1.13.9. The installation commander reserves the right to deny entry to SAFB to any person whose NAC is unfavorable or upon disclosure of information that indicates the individual's continued entry to SAFB is not in the best interest of the Air Force. Additionally, the violation of, or deviation from established security procedures by any Contractor employee may result in the confiscation of restricted area badges and denial of future entry to SAFB.

1.13.10. Restricted area badges issued to Contractor personnel are subject to recall for inventory and verification purposes. Contractor personnel shall surrender restricted area badges to

Government personnel conducting such inventory and/or verification immediately upon notification.

1.13.11. The Contractor shall immediately report the occurrence of lost restricted area badges to the 50 FSS Security Manager. Dining Facility/Program Manager will provide a written statement to the 50 FSS Security Manager as to whether the lost badge was due to employee negligence, and when reporting procedures are satisfactorily completed, the employee may apply for a replacement badge.

1.13.12. The Contractor shall request, obtain, and properly use vehicle passes for all vehicles used in the performance of this contract IAW AFI 31-218, Motor Vehicle Traffic Supervision. All personnel shall have a current state vehicle registration, proof of insurance, and valid driver's license while operating privately owned vehicles on SAFB. Upon completion or termination of the contract, or an individual's employment on SAFB, the Contractor shall immediately retrieve any passes and return to the Government.

1.13.13. Plan for delays on entering/exiting the installation. Anticipate delays routinely at the entry control points, each time an individual enters the restricted area. Delays encountered typically include Security Forces search vehicles, hand carried items, and check badges/credentials. Delays are possible if Contractor employees must wait for an escort official.

Any delays, or costs incurred due to these delays, shall be the responsibility of the Contractor.

Additional delays due to an increase in the real-world Force Protection Condition (FPCON) include exercise FPCON changes.

1.13.14. Protect cash held by the Contractor. Limit Government funds stored in the Satellite

Dish Dining Facility to no more than $7,000 at any time. Transportation of deposits will be from

Satellite Dish Dining Facility to banking institution IAW Accounting and Finance Office Policies.

Use the Standard Form 702, Security Container Check Sheet, for all safes in the dining facility that contains funds, and complete the form in accordance with DODFMR Volume 5 Chapter 3.

1.14. Safety. The Contractor shall maintain a safe and healthy working condition for all personnel performing, or encountering, the work required by this contract. United States Public Law 91-596 and the Occupational Safety and Health Act of 1970 define safe and healthful conditions (OSHA).

OSHA standards, American National Safety Institute (ANSI), and National Fire Protection

Association (NFPA) will be required under this contract. If a conflict occurs between the standards, the Contractor shall apply the more stringent standard.

1.14.1. The Contractor shall ensure a Safety Plan (CDRL 5) for their employees and work practices. The Safety Plan shall be made available for review upon request by the COR or CO.

1.14.2. Mishaps Reporting: Report all mishaps involving any person sustaining injury or illness resulting from Contractor operations and all mishaps involving Government property or equipment damaged by the Contractor to the 50 SW Safety Office (50 SW/SE), COR, and the CO no later than the end of the next duty day. If the mishap includes damage to Government property or equipment, the 50 SW Safety Office governs the report and subsequent investigation.

1.14.3. The Government has authority to conduct mishap investigations in Government facilities managed by Contractors or to participate in the Contractor’s investigation of Contractor mishaps. As required by the Government, the Contractor shall participate in, and cooperate with, mishap investigations.

1.14.4. The Government has the authority to conduct facility safety inspections in

Government facilities occupied by the Contractor.

1.15. Phase-In/Out. The Contractor shall provide a complete phase-in (CDRL 3)/out plan (CDRL

4) to ensure a smooth transition in the change of work effort. Implement the Phase-In plan at contract award date.

1.15.1. During the Phase-In, the Contractor shall provide personnel management, and supervision and all other items necessary to accomplish the Phase-In period. The Contractor shall shadow/observe the incumbent Contractor, without hindering services, to become familiar with the daily/monthly procedures. The incumbent Contractor shall provide all information necessary to ensure a smooth transition. The incoming Contractor shall ensure all personnel have completed the paperwork to obtain security clearances and/or base passes prior to the end of the Phase-in period.

1.15.2. The incumbent Contractor, the COR and the new Contractor shall conduct a joint facility inspection within 15 days after the start of the Phase-in period. The new Contractor shall assume responsibility for the facility after the joint inspection is completed.

1.15.3. Reserved

1.15.4. Phase-out. If there is a change in Contractor or if the operation reverts to in-house, the incumbent Contractor shall provide familiarization, as described above, to the Government or the follow-on Contractor. During this period, the incumbent will be fully responsible for fulfillment of the PWS at Schriever AFB.

1.15.5. The Government reserves the right to conduct site visits in all Contractor-operated facilities in conjunction with solicitation of offers for any follow-on contract. The incumbent

Contractor shall cooperate to the extent required to permit an orderly change over to a successor

Contractor.

Section 2. SERVICES SUMMARY

2.0. Performance Objective Table

SS# Performance Objective

PWS

Section

Paragraph

Performance Threshold

Comply with sanitation requirements of the FDA Food Code and state and local laws/regulations, which results in a satisfactory or better rating:

a. Health Inspections

b. Quality Assurance Evaluations

1.3

a. 100% of the time

b. Not to exceed 2 Critical Food Code violations monthly

Cashier Reports and Forms and Accounting and Food

Accountability Reports and Forms are accurate and meet tolerances on the first submittals and on time. Reconcile all cash drawers with Point of Sale (POS) reports and ensure cash is turned in on-time

1.1.6., 1.2., 1.11.12

100% of the monthly submittals and deposits

Provide a workforce that is properly trained and appropriately qualified to perform the task requirements

IAW the PWS

1.10. 95% of employees

Section 3. GOVERNMENT FURNISHED EQUIPMENT AND SERVICES

3.1. Property. The Government is responsible:

3.1.1. Facilities. The Government will furnish or make available facilities described in

Appendix 4.

3.1.2. Equipment. The Government will furnish the equipment listed in Appendix 4.

3.1.3. Supplies. The Government will replace supplies listed in Appendix 4 that are no longer usable due to fair wear and tear over the life of the contract. The Contractor shall replace, with like items, any loss due to Contractor negligence, as determined by the COR. Any additional stock above the initial supplies inventory will be at the Government’s expense. The Contractor is responsible for all consumable supplies (e.g. printer paper, toner cartridges, carryout containers, office supplies, etc.).

3.1.4. Subsistence. The Government provides all food.

3.2. Services. The Government is responsible for:

3.2.1 Cleaning, maintenance, and repair of exhaust duct, hood systems through the exterior outlet, and exhaust fan mechanisms.

3.2.2. Any alteration,…