DOC25031-PRCM-qa.pdf

STATE OF DELAWARE

DEPARTMENT OF CORRECTION

245 MCKEE ROAD

DOVER, DELAWARE 19904

TO: All Offerors

FROM: Craig Fetzer

Fiscal Manager - Purchasing

SUBJECT: Addendum to Professional Services Request for Proposal (RFP) Contract No. DOC25031-PRCM

ADDENDUM #1 – September 16, 2025

CONSOLIDATED QUESTIONS & ANSWERS

General Questions

Question: What is the amount of funding allocated for these services?

Answer: The current budget allocated for the PRCM is $79,424.50 and is inclusive of all costs.

Question: Is there a minimum or maximum number of PRCM's required for this RFP?

Answer: No, although the incumbent provider currently assigns one PRCM staff to meet the needs of PRCM.

Question: Are these services limited to New Castle County? What about those released who reside in Kent or Sussex County?

Answer: At this time, PRCM is only required in New Castle County.

Question: What is the expected caseload per case manager, and are there minimum/maximum service hours per client?

Answer: Please refer to Appendix B of the RFP. The PRCM is anticipated to handle up to 30 clients at any given time during the term of the contract. There are no minimum/maximum service hours per client. The amount of service hours per client will vary based upon each client’s needs.

Question: Will case managers have access to facilities prior to release for reentry planning?

Answer: Yes, if necessary. Please refer to Appendix B of the RFP. The PRCM is expected to collaborate with Bureau of Substance Abuse, Mental Health (BHSAMH) Director of Reentry

Services, Level V and Level IV healthcare Provider of services and security staff prior to client’s release from prison to attain details of former.

Question: Are there required partnerships with community-based providers, or can the program develop its own referral network?

Answer: Please refer to Appendix B of the RFP. The PRCM is expected to enroll and utilize the Delaware Treatment and Referral Network (DTRN) to initiate and track referrals to community providers throughout the case management period for each client.

Question: Are there restrictions on certain cost categories (e.g., travel, training, occupancy, insurance) that should be considered when developing the budget?

Answer: Bidders shall submit its budget proposal using Appendix C of the RFP.

Question: To ensure accurate proposal alignment, can you confirm whether the scope of DOC25031 – PRCM is separate from, or overlaps in any way with, DOC25201 – Reentry Services?

Answer: DOC25031-PRCM is completely separate from DOC25201-REENTRY.

Question: Is DDOC expecting to fund a SINGLE Post Release Case Manager for STATEWIDE services?

Answer: Yes. The incumbent provider has one staff assigned as a PRCM.

Question: Is DDOC expecting that there will be an average of 30 clients TOTAL statewide per service year/contract?

Answer: The PRCM is anticipated to handle up to 30 clients at any given time during the term of the contract.

Question: Would it be reasonable to request funding for a single PRCM for NCCo clients and another PRCM for clients residing in Kent & Sussex?

Answer: Please refer to Appendix B of the RFP. The PRCM will operate out of the Provider’s office, a DDOC facility, or remotely via a vehicle as needed and provide services Monday through Friday, excluding federal and state holidays, in New Castle County.

Question: What legacy systems (case management, probation, warrant processing, etc.) will this need to integrate with?

Answer: The RFP does not require a technology integration. The RFP is not for any information technology.

Question: Are there existing APIs or will flat-file exchanges be expected?

Answer: The RFP does not require any APIs or flat file exchanges. The RFP is not for any information technology.

Question: Does Delaware have a preferred hosting model (on-prem vs. cloud, and if cloud, is FedRAMP required)?

Answer: The RFP does not require any hosting model. The RFP is not for any information technology.

Question: In consideration of security frameworks such as CJIS, does the Delaware Department of Correction impose restrictions on vendors utilizing staff located outside the United States?

Answer: Yes. Any staffing located outside the United States will not be permitted to provide PRCM services.

Question: Are non-U.S. based personnel prohibited from accessing Delaware post-release or probation data and systems?

Answer: Yes.

Question: Estimated Notification of Award Date is September 15, 2025, is this a typo? If so, what’s the correct date?

Answer: It is a typo. The correct date is November 14, 2025.

Question: What is the expected uptime/SLA requirement?

Answer: The RFP does not require a technology solution for any uptime/SLA. The RFP is not for any information technology.

Question: What are the “must-have” vs. “nice-to-have” features / modules DDOC wants?

Answer: The RFP does not require any technology solutions for features or modules. The RFP is not for any information technology.

Question: Are they looking for a partner to co-develop new functionality or primarily an off-the-shelf solution?

Answer: No. The RFP is not for any information technology.

Question: Data Migration. Is DDOC expecting existing data from current systems to be migrated? What systems currently hold the source data? What is the size(s) of the data extractions? Will DDOC require historical data migration, or only current/active cases?

Answer: The RFP is not for any information technology.

Question: Implementation, Training, Go Live. What timeline is DDOC envisioning for a full rollout? Does DDOC envision a phased rollout, or single deployment across all departments?

Is there preference for vendors with prior state-level deployments? Are there any Delaware-specific statutes that affect how data stored in this system (e.g.: warrants, treatment notes, substance tests, case data, medical information, etc.) must be stored/managed? How many users will need to be licensed in the system? Data Entry Users? View Only Users? Other Users?

Answer: The RFP is not for any information technology.