FBI REAPER STMT OF REQUIREMENTS.pdf

UNCLASSIFIED

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DEPARTMENT OF JUSTICE

FEDERAL BUREAU OF INVESTIGATION

REAPER

Evidence Collection and Analysis Supplies

Statement of Requirements

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FEDERAL BUREAU OF INVESTIGATION

935 Pennsylvania Avenue, NW Washington, DC 20535

CONTRACTING OFFICERS

Ryan Dolan rdolan@fbi.gov 502-795-4300

David Yates dpyates@fbi.gov 561-629-4798

This document supports, in part, the REAPER project.

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CONTENTS

1 Scope

2 Description of Services

3 Applicable Documents

4 Requirements

5 Key Personnel

6 Place of Performance

7 Period of Performance

8 Deliverables

9 Government Furnished Equipment or Information

10 Personnel Availability

11 Security Requirements

12 Government Representatives

13 Travel and Other Direct Costs

14 Invoicing Procedures

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1 Scope

1.1 This contract enables routine acquisition of evidence collection and analysis supplies and related kits for the FBI Laboratory Division. In conjunction with the Indefinite Delivery Indefinite Quantity (IDIQ) contract for the supplies, the awardee (hereafter referred to as “vendor”) shall provide a secure online ordering system (hereafter referred to as the “website”), accessible via the World Wide Web, which allows the end-user to make purchases, track orders, view order history, track supply and kit data, among other requirements as described in this document.

2 Description of Services

2.1 The FBI has a need of supplies to facilitate the collection and analysis of evidence in support of criminal investigations and national security matters. Supplies for this purpose have stringent requirements for cleanliness, sterility, seal integrity, and accountability. Supplies may be needed individually, bulk ordered for storage caches, or housed within deployable kits to support various mission requirements.

2.2 The FBI requires custom supply kits to support various evidence collection missions.

Supply kits must ensure the integrity of supplies during handling, shipping, and field conditions.

The vendor shall assist the FBI in the design, assembly, stocking, packaging, labeling, and tracking of kits containing supplies. Some kits may include return shipping containers which must be certified to US Department of Transportation (DOT) and International Air Transportation Association (IATA) requirements, as well as those of commercial carriers (such as United States Postal Service, United Parcel Service, Federal Express, etc.) for the specified use. The vendor shall ensure compliance and be capable of certifying shipping container configurations to these requirements. The FBI may request kits of an established standard configuration or custom-built for mission-specific/just-in-time purposes. Kit design, contents, and technical specifications may change with supply availability, technology, and mission needs.

2.3 The FBI requires a website, accessible to teams across the FBI, to place orders of approved supplies and kits. The website will also afford the FBI the ability to track all purchases, identify purchasing trends, and provide purchasing data for decision-making purposes. In addition, the website will allow for the tracking of supply data, such as lot numbers, expiration dates, kit serial numbers, etc. for supply refresh management and records purposes.

3 Applicable Documents

3.1 Request for Proposal.

3.2 Consolidated Product Matrix.

3.3 The Consolidated Product list does not include all materials needed for kit packaging, such as heat sealable vacuum packing bags, labels, boxes, and trays.

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4 Requirements

4.1 Supplies

4.1.1 All supplies available for order will be approved by the FBI. The supply list may change as products are discontinued by manufacturers, replaced with updated technology, or with the mission needs of the FBI.

4.1.2 Unless specifically approved by the FBI, products must have at least a six (6) month shelf life at the time of delivery nor exceeded 75% of the manufacturer’s shelf-life expectancy, whichever is longer.

4.1.3 Supplies must maintain packaging and seal integrity to prevent contamination and loss of sterility (where applicable), or to otherwise ensure the supplies have not been compromised.

Supplies delivered to the FBI damaged, with compromised packaging or seal integrity, expired (or near expiration), or otherwise unfit for use, will be returned to the vendor for exchange or refund.

4.1.4 Lot numbers, batch numbers, expiration dates, expected manufacturer indicated shelf life, certificates of cleanliness/sterility, and other related information will be reported to the FBI as the information is available from the manufacturer.

4.2 Kits

4.2.1 The vendor will supply kits with contents and layouts approved by the FBI. The vendor will deliver supplies to restock kits in part or replace in total. Restocking will be required periodically as kits are used or as supplies approach expiration dates.

4.2.2 The vendor will provide custom kit design and outfitting as requested by the FBI to meet mission needs. Kits may vary in size, complexity, and packaging. This process may be needed just-in-time (within thirty (30) calendar days of request) to fulfill a unique mission need, or as part of longer-term standardized kit project.

4.2.3 The vendor will provide and perform supply and kit packaging to include, but not limited to, heat sealing, vacuum packing, boxing, supply tray organization, rigid-overpacking, and soft kit packaging (rucksack style). Kit packaging shall ensure the integrity of contents and isolate supplies from the environment to include moisture, dust, or other contaminant.

4.2.4 Kits shall be labeled in accordance with FBI requirements for the specific kit type. Where indicated by the FBI, kits shall have a unique identification number and indicate effective shelf-life/expiration date as per the approved kit design. Additional labeling may be required to comply with shipping or mission requirements, such as individual kit weight.

4.2.5 Kits may include industrial, laboratory, and medical-grade supplies, to include those suitable for the collection and containment of human biological specimens.

4.2.6 Some kits may include return shipping containers suitable to protect the integrity of evidence, insulated to maintain stable or frozen (use of dry ice) temperature, and be certified to the standards of shipping containers for Biological Substance Category B (UN3373) and IATA Packaging Instruction 650, to include packing list forms.

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4.2.7 All kit designs and related design cost estimates must be authorized by the COR prior to production and offering on the website.

4.2.8 The CO and/or COR may authorize the purchase of a prototype(s) of kits under development for testing and evaluation purposes, prior to final design approval and offered on the website.

4.3 Website

4.3.1 URL, Availability, and Appearance

4.3.1.1 The vendor shall provide the FBI with a vanity URL for the internet address of the website.

For example, “REAPER.vendorABC.com”, “REAPER.vendor.com”, “FBI.REAPER.com”. The specific URL will be coordinated by the CO with the vendor upon award of the contract.

4.3.1.2 The website shall be accessible twenty-four (24) hours per day, seven (7) days per week.

The website shall be accessible from desktop computer, tablet, mobile devices (tablets and smart phones), and laptop computers. The vendor is allowed periodic website closures for maintenance and development purposes. Such closures shall be communicated to the CO and the COR forty-eight (48) hours prior to the closure, unless such closure is necessitated by emergency circumstance, which shall be communicated immediately to the CO and COR.

4.3.1.3 The website shall be similar in form and function to consumer online retail ordering websites, such as Amazon.com, Target.com, Walmart.com. In this manner, there shall be tabbed product categories, a “shopping cart” experience, ability to search for products, kits, account maintenance, and order status page. The website shall also include records where supply and kit information can be viewed to include, but not limited to, past orders, lot numbers, expiration dates, kit identification numbers and contents, and other related data.

4.3.2 User Accounts

4.3.2.1 The website must be scalable with respect to the volume of user accounts. Initially the website shall allow for a minimum of thirty (30) Administrative Users and three hundred (300) Standard Users. These users will access the site through unique usernames and passwords after approval from the CO and/or COR. Vendor shall establish and maintain Administrative and Standard User accounts based upon the direction of the CO and/or COR. Vendor shall limit amount of personally identifiable information required for the creation of the user accounts, not to exceed name, business shipping and billing locations, and contact information.

4.3.2.2 Standard User: This user shall have the ability to utilize the website, similar in fashion to shopping at an online retailer, such as Amazon, Target, and Walmart. The user will be able to browse, shop, place orders, track orders, create subordinated employee profiles, add/edit/delete items from a shopping cart, generate reports, and all other necessary end user functions.

4.3.2.3 Administrative User: In addition to having all the access and abilities of a standard user, the administrative user shall have the ability to build kits for offering on the website, review all purchase activity across the website ecosystem, to include generating reports, monitor account activity across the ecosystem, access supply data (such as supply lot numbers, expiration dates, kit

DJF-22-0700-PR-0000883 Page 7 of 15 SOR 2022.02.01 identification numbers, etc.), and any other necessary supervisory and program management activities.

4.3.2.4 The Administrative and Standard User shall have the ability to modify his/her respective account with respect to biographical information, such as name, telephone number(s), default delivery address, and similar information required for purchasing.

4.3.2.5 The website shall allow the Administrative and Standard Users to input subordinate employee profiles, to track purchase allocations. These subordinate profiles will not require user logins. Administrative and Standard Users will create the subordinate profiles based upon pseudonym-type names to avoid input of personally identifiable information beyond that of the party ordering and receiving deliveries, and address for delivery. Subordinate users may place items in the shopping cart; however, the order can only be executed by an Administrative or Standard User. The subordinate user’s shopping cart will have a feature to submit the order request to a designated Administrative or Standard User for approval and order execution. The Administrative or Standard User will be notified via email and internal website account message, that an order is being requested for approval. The Administrative or Standard User must login to the website to review and approve the order.

4.3.3 Product Pages

4.3.3.1 The website shall be similar in form and function to the online websites for Target, Amazon, Walmart, the website shall possess general, overarching product category tabs. The exact naming of the product categories shall be communicated to the vendor upon award of the contract.

Examples may include, but not limited to, “Supplies,” and “Kits”. “Containers,” “Bags,” “Tools,” “Syringes,” “Reagents,” “Kits,” etc.. Subcategories may include, but not limited to, “Containers,” “Bags,” “Tools,” “Syringes,” “Reagents,” “Kit by Type,” etc. Categories and subcategories may be designated by the FBI upon contract award. Users shall be able to select specific products from the general category tabs and/or the subcategory pages. The website shall also offer users the ability to search for specific products. Users shall be able to search by product name, description (e.g., “jar”), and/or product number.

4.3.3.2 The website must include details on all products listed in the referenced product matrix. In addition, listed items shall include information on manufacturer’s expected shelf-life and other technical specifications where available from the manufacturer. The product matrix is subject to modification based upon product availability, advances in technology, expanded use within the FBI, and changing needs of the FBI.

4.3.3.3 The product page of the website must include the following details for each product:

• Manufacturer;

• Model;

• Part Number;

• Available Color(s);

• Availability/Back order Status;

• Approximate Delivery Lead Time;

• Country of Origin;

• Price;

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• Picture(s);

• Product Specifications (to include technical specification sheets and/or safety data sheets);

• Expected manufacturer’s shelf-life (where applicable);

• Product Description;

• Product Review Submission Area (internal to FBI use only); and

• Add to Cart Functionality, to include selection of the quantity.

4.3.3.4 The website shall allow for the Administrative Users the ability to create packages of specified items. This is commonly referred to as “kitting”. These packages/kits will allow the Administrative User to specify the type, size, preparation, and quantity of supplies needed, kit layout and design, packaging, technical or logistical requirements, and any other considerations.

Kitting activities may require additional coordination between the vendor and the User. The vendor will follow-up with the User to facilitate prototyping (when needed) and final design approval for production.

4.3.3.5 If requested by the end-user, the website will send an email indicating critical stages of the purchase process. The website will allow the end-user to select which notification(s) he/she would like to receive. The website must include the option for the end-user to be notified when order is successfully submitted, if products become end of life/unavailable, and shipment(s) of product(s).

4.3.4 Funding and Allocations

4.3.4.1 Due to the nature of the FBI mission, supply needs and purchasing may be sporadic and difficult to estimate. The contract will be funded incrementally throughout the fiscal year in conjunction with funding availability to the FBI. The vendor will collect order submissions on a bi-weekly basis. This data shall be transmitted to the CO and COR. The CO will review order submissions and obligate funding to the vendor via delivery orders for an amount respective to the orders submitted.

4.3.4.2 The website shall allow the CO and/or the COR to assign funding allotments to each Standard User account. This funding amount will be determined by available funding at the time of the allotment, and the size of the respective unit to which the Standard User is responsible for purchasing. This funding allotment is not actual funding obligated to the vendor; it is only representative of the available budget of the respective Standard User at the respective time period.

Actual funding is obligated by the CO via the bi-weekly Delivery Orders. The website shall also allow for increase in funding allotments based upon availability of funding, and in the instance the FBI has exigent circumstances to expand its purchase requirements, such as large-scale operational events and emergency purchases. Only the CO possesses the ability to provide additional funding to the contract. However, both the CO and the COR shall have the ability to direct how the allotment of funding added to the contract is directed to specific user accounts, and the corresponding amounts.

4.3.4.3 A Standard User’s respective allotment shall be easily accessible on the website. The spending allotment shall be “real time,” in that the amount listed on the website includes available funding, additions in funding, deductions from recent purchases, and credits for recent returns/exchanges.

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4.3.4.4 The FBI will allow purchases on the website to be made outside of the funding available on delivery orders. For example, end-users shall have the ability to make purchases via Government Purchase Cards (GPC). The end-user shall have the ability to select from a drop-down menu which method of funding will be used for the transaction. Only one method of funding will be available for an individual order. Purchases made via GPC will be recorded against the monetary ceiling of the contract.

4.3.5 Shopping Cart

Similar to the online retail store fronts referenced in prior sections, the website shall have similar “shopping cart” functionality synonymous with other online shopping experiences. The Standard User shall have the ability to review all items in the cart, to include quantities, prices, and total costs, prior to submitting an order. The Standard user shall have the ability to select the default shipping address detailed in the account profile or have the ability to input an alternate address for one-time use. Further, the Standard User shall have the ability to provide notes/comments with the order for the vendor to assist in order processing. The website shall also include a button/field to indicate whether or not partial shipments will be accepted by the Standard User. The vendor shall make every effort to ship complete orders.

4.3.6 Post Order

4.3.6.1 Upon completion of an order, the Standard User shall receive an email confirmation of the order submission. The email confirmation shall include, but not be limited to, estimated delivery date(s), detailed order information (product list, prices, and totals), shipping location, and a unique order number.

4.3.6.2 The Standard User shall receive delivery email confirmations upon shipment of products.

These delivery confirmations shall include tracking information for the convenience of the Standard User. If any product has an assigned lot number, expiration date, and/or shelf-life, that information shall be included on the email confirmation and invoice. If any product has a certificate of cleanliness, sterility, or other certification, an electronic copy (.pdf) shall be transmitted to the user or made available on the website for download.

4.3.6.3 A Standard User shall have the ability to retrieve all orders placed within the period of performance of the contract. The order status page shall indicate whether an order remains open and processing, or is fully delivered and closed. Upon retrieving an archived order, the website shall display detailed itemized ordering information.

4.3.6.4 The website shall offer Standard Users the ability to track orders online by entering order number or delivery number and the delivery zip code.

4.3.6.5 Upon delivery of an order, the vendor shall submit invoices to the FBI via email to Central_Invoices@fbi.gov. The CO will route the invoice to the appropriate receiving office for confirmation of receipt of goods prior to processing for payment. Partial invoices for partial deliveries will be accepted.

4.3.6.6 Designated points of contact shall be included on all order confirmation emails and provided tracking numbers of order shipments. Copies of all invoices shall be forwarded to these

DJF-22-0700-PR-0000883 Page 10 of 15 SOR 2022.02.01 individuals. The cadre of persons to be copied on all emails and transactions will be provided after award.

4.3.7 Returns and Exchanges

4.3.7.1 The vendor shall allow for exchanges within 30-days of FBI’s receipt of the product(s) without a restocking fee. Should the need for a return/exchange be that of the FBI, the FBI shall be responsible for return shipping expenses to the vendor. Should the need for the return/exchange due to fault of the vendor, the vendor shall be responsible for return shipping expenses.

4.3.7.2 The website shall have the ability to process returns/exchanges through the platform. This will reduce telephonic requests for returns/exchanges. The website shall also have the ability to track returns/exchanges in the ordering process.

4.3.7.3 In instances where FBI Standard Users are processing multiple, frequent returns or exchanges, the vendor shall immediately notify the CO for potential remedies.

4.3.8 Reporting

4.3.8.1 The website shall offer Standard Users the ability to generate order history reports for the period of performance of the contract. The Standard User shall have the ability to select the date range for his/her desired reporting. The information required for these reports shall include all information included in the applicable orders/invoices. The Administrative Users shall have the ability to generate order history for all units within the ecosystem. The Administrative Users shall have the ability to create order history reports for all, multiple and/or single Units/Offices.

Information shall also include kit identification numbers, supply lot numbers, expiration dates, and related data. The Administrative Users shall also have the ability to obtain product sales volume reports. In this capacity, the Administrative Users shall be provided reports of the most popular products across all Units/Offices in the ecosystem, as well, as products that have little to no sales volume. The website shall have the ability to provide/display the information contained in the aforementioned reports in Microsoft Excel format.

4.3.8.2 The website shall provide “employee order reports.” This report shall indicate all products purchased for each subordinate employee profile. The Standard User shall have the ability to retrieve employee order reports for a twenty-four (24) month time period. The Administrative Users shall have the ability to generate employee order reports for all units within the ecosystem.

The Administrative User shall have the ability to create employee order reports for all, multiple and/or single units/offices. The website shall have the ability to provide/display the information in Microsoft Excel format.

4.3.8.3 The FBI reserves the right to request progress reports when a kit is under development, at increments established by the CO and/or COR. Contents of the report may include, but not limited to, cost estimates and pricing, estimated date milestone completion, status of requested supplies, packaging strategy, and kit layout and design. Reports of this nature shall be submitted in .pdf format, unless otherwise requested by the CO or COR.

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4.3.9 Technical and Customer Support

4.3.9.1 Similar to an online retail website, the vendor shall provide technical support to the FBI.

All users shall be able to electronically retrieve usernames and have a means to reset passwords during all times. Vendor is also responsible for providing website technical support via telephone/email between the hours of 9am-5pm eastern time, Monday- Friday.

4.3.9.2 The vendor shall have dedicated personnel for the purpose of customer support in relation to placing orders, order status, returns/exchanges, and corresponding customer service requirements. Personnel shall be available via telephone/email between the hours of 9am-5pm eastern time, Monday-Friday.

5 Key Personnel

5.1 Vendor

5.1.1 Program Manager POC: This individual shall be the primary point of contact for the vendor with respect to implementation and business management throughout the life of the contract.

5.1.2 Customer Service POC: This individual shall be responsible for assisting and providing order support to customers at the FBI.

5.1.3 Technical Service POC: This individual shall assist customers at the FBI if there are any technical issues related to ordering from the website, such as login issues or website functionality.

5.2 FBI

5.2.1 Contracting Officers: Ryan Dolan and David Yates.

5.2.2 Contracting Officer’s Representative: Joshua A. Palotay.

5.2.3 Technical POC: Tiffany Mott and Amy Santiago (and Joshua A. Palotay).

6 Place of Performance

The primary place of performance is virtual through the online ordering website. The following addresses are for mailing purposes only:

FBI St. Louis Division Attn: Ryan Dolan 2222 Market Street St. Louis, MO 63103

FBI Laboratory Division Attn: Joshua A. Palotay 2501 Investigation Parkway Quantico, VA 22135

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7 Period of Performance

The period of performance for the contract shall be twelve (12) months, beginning on the award date. The Government shall have the option to renew the contract for four (4) additional twelve

(12) month option years. The vendor shall establish the website within thirty (30) calendar days of award, to include creation of user profiles, and all other miscellaneous and necessary administrative requirements of this contract.

8 Deliverables

The vendor shall provide bi-monthly (1st & 15th) account balance reports to the COR. The account balance report shall provide detailed funding information, not limited to beginning and ending account balances for each unit created within the website by NTP. On these dates, the vendor shall notify the COR and CO of any outstanding invoices approaching the 30-day payment requirement.

Reports shall be submitted in Microsoft Excel format, unless otherwise requested by the CO or

COR.

9 Government Furnished Equipment or Information

The FBI does not intend to provide any equipment for this requirement. The FBI shall provide information to the vendor necessary for the creation of separate logins for individuals assigned user and administrative credentials to the online website.

10 Personnel Availability

The vendor shall have at least one employee available for troubleshooting and ordering assistance from 9am- 5pm eastern time, Monday through Friday. Under exigent and emergency circumstances, the FBI shall reserve the right to request assistance beyond these core hours. The vendor shall provide emergency contact information for this purpose.

11 Security Requirements

11.1 The website shall be deemed secure to match industry standards for online retail shopping websites. At a minimum, the website shall use 2048-bit SSL with 256-bit encryption security for all traffic completed between the FBI and the vendor. This shall include the URL requirement of “https”, and the “pad lock” in the address bar.

11.2 The vendor is required to notify the FBI of any potential breach, hack, data spill, and/or other security incident within twenty-four (24) hours of awareness of such incident. The vendor shall notify both the CO and the COR. The vendor shall implement mitigation strategies to secure FBI information from compromise.

11.3 The FBI name, logos, seals, and other intellectual property (including the “REAPER” logo) are not to be used in any other manner than for specific use in the website. These intellectual properties and any other images/likenesses associated with the FBI may not be used by the vendor for marketing purposes.

11.4 The website shall not include any advertisements, to include those originating from the vendor of the contract. For example, the vendor cannot advertise to a user a 20% discount when

DJF-22-0700-PR-0000883 Page 13 of 15 SOR 2022.02.01 shopping via the vendor’s public website. The vendor may provide product recommendations when a user is searching for products or add a particular product to the shopping cart. The recommendations are limited to only those products included in the contract.

11.5 The website shall not allow pop-up windows to be produced, unless required for order reports.

11.6 The vendor shall not send marketing emails to any user of the website. Only emails related to website operations (username, password retrieval) and purchase related events are approved.

11.7 The vendor may not resell or distribute any information provided, created, or inferred from the contractual relationship without the written consent from the CO. All information generated from the contractual relationship, with the exception of awardee name, contract period of performance, and total dollar award, is deemed sensitive.

11.8 The website is intended for use solely by the FBI. No one outside of the employees of the vendor and of the FBI shall have access to the website, to include demonstration (“dummy”) logins, without the written consent of the CO.

11.9 Should the FBI terminate this contract for convenience and/or default, foregoes executing an option, or the contract ends, the vendor shall provide the FBI with all reporting data previously explained in this document.

11.10 At the discretion of the FBI, the FBI may request specific vendor employees execute a standard non-disclosure agreement (FD-857). Situations where this may be necessary are when designing and testing a kit for a specific FBI mission set.

12 Government Representatives

12.1 The functions inherent to this contract shall be performed by the designated CO. The duly assigned COR shall ensure all actions pertaining to this contract are requested via the CO.

12.2 The COR will be identified via letter of COR delegation authority for this contract. The COR is responsible, as applicable, for: receiving all deliverables, inspecting and accepting the supplies or services provided hereunder in accordance with the terms and conditions of this contract; providing direction to the contractor which clarifies the contract effort, fills in details or otherwise serves to accomplish the contractual Scope of Work; evaluating performance; and certifying all invoices/vouchers for acceptance of the supplies or services furnished for payment.

12.3 The COR does not have the authority to alter or modify the Contractor's obligations, contract terms, conditions, specifications, or cost. If as a result of technical discussions, it is in the Government’s best interest to alter/change contractual obligations or the Scope of Work, the CO shall issue such changes.

12.4 The COR for this contract is named below:

Joshua A. Palotay Contracting Officer’s Representative 703-632-7949

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12.5 This contract will be administered by the CO named below:

Ryan Dolan Contracting Officer 502-795-4300 rdolan@fbi.gov

13 Travel and Other Direct Costs

No travel costs are authorized for this contract.

14 Invoicing Procedures

The Federal Bureau of Investigation (FBI) is implementing an electronic invoicing system, the Invoice Processing Platform (IPP), to comply with the Office of Management and Budget’s 2018 electronic invoicing mandate.

IPP is a secure, web-based electronic invoicing system provided by the U.S. Department of the Treasury’s Bureau of the Fiscal Service in partnership with the Federal Reserve Bank of St. Louis (FRSTL). IPP is available at no cost to any commercial vendor or independent contractor doing business with a participating government agency. To learn more about IPP, please visit IPP.gov.

Beginning in January 2021, the FBI will progressively increase the number of contracts that it transmits to IPP. To prepare for this transition, please review the transition schedule and actions below.

Action to take:

If you are already enrolled in IPP:

If your company is already registered in IPP, you will not be required to re-register. Please contact your organization’s IPP account administrator so that he/she may add you as an additional user to your company’s vendor profile. If necessary, update and/or correct relevant user data in your company’s IPP collector account. Additionally, please ensure that your company is registered in SAM.gov. Your company’s Electronic Business POC in SAM.gov will be designated as an IPP administrator by default. This individual will be responsible for initial account registration as well as creating and managing your company’s IPP users and permissions.

Upon notification by a Contracting Officer (signed purchase order, signed purchase order modification, etc.), please submit your invoices via the IPP system. The cover pages of applicable purchase orders and purchase order modifications will contain the following advisory: “Send all invoices via IPP, NOT central_invoices@fbi.gov.”

If you are NOT already enrolled in IPP:

If your company is not registered to use IPP, no action in IPP is required at this point in time. The FBI will enroll your company by using the provided contact information relevant to your company in SAM.gov. Please ensure that your company is registered in SAM.gov.Your company’s Electronic Business POC in SAM.gov will be designated as an IPP administrator by default. This

DJF-22-0700-PR-0000883 Page 15 of 15 SOR 2022.02.01 individual will be responsible for initial account registration as well as creating and managing your company’s IPP users and permissions. Please note that due to U.S. Department of the Treasury guidelines, IPP cannot set up User IDs using a shared email address.

1. To begin the IPP enrollment process, your company’s designated Electronic Business POC in SAM.gov will receive two emails from IPP Customer Support (ipp.noreply@mail.eroc.twai.gov):

• The first email contains the initial administrative IPP User ID

• The second email, sent within 24 hours of receipt of the first email, contains a temporary password

• You must log in with the temporary password within 30 days

2. Registration is complete when the initial administrative user logs into the IPP web site with the User ID and password provided and accepts the IPP rules of behavior.

Additional user accounts, including administrators, can be created after initial login.

3. Upon notification by a Contracting Officer (signed purchase order, signed purchase order modification, etc.), please submit your invoices via the IPP system. The cover pages of applicable purchase orders and purchase order modifications will contain the following advisory: “Send all invoices via IPP, NOT central_invoices@fbi.gov.”

Training Vendor training materials, including a first-time login tutorial, are available on the IPP.gov website.

Once you have logged in to the IPP application, you will have access to user guides that provide step-by-step instructions for all IPP capabilities ranging from creating and submitting an invoice to setting up email notifications.

Live webinars are held monthly and provide a great opportunity to learn the basics of the system.

See IPP.gov for more details.

Additional Support IPP Customer Support Team is available Monday through Friday from 8:00 am to 6:00 pm EST

• Phone: (866) 973-3131

• Email: IPPCustomerSupport@fiscal.treasury.gov

• For answers to frequently asked questions, visit the Vendor FAQ page on the IPP.gov web site.

For general questions related to the FBI’s transition to IPP, please send an email to IPP@fbi.gov.