DHA_PWS_NSD Kitchen Equipment 05152025.docx
DOCX document 101 KB Posted
- Attached to
- Kitchen Technician Repair and Maintenance Services Federal contract opportunity
- Solicitation number
- HT001425R0029
- Issued by
- Defense Health Agency
About this file
This Performance Work Statement (PWS) details a non-personal services contract for kitchen equipment maintenance and repair services for the Nutrition Services Department at Walter Reed National Military Medical Center (WRNMMC) in Bethesda, Maryland. The base contract period runs from 13 July 2025 to 12 July 2026, with four additional one-year option periods through 12 July 2030. The incumbent contractor is Brothers Mechanical Services LLC, which has maintained the NSD kitchen equipment for at least nine years.
Key requirements include providing qualified technicians with formal refrigerant, plumbing, electrical, and commercial kitchen equipment training and a minimum of five years of experience. Technicians must be U.S. citizens proficient in English and will perform preventative, routine, and emergency maintenance on kitchen equipment. The contractor will work Tuesday through Saturday from 1000 to 1830 hours, including federal holidays, and must maintain an adequate workforce for uninterrupted service. The contract mandates strict quality control, security protocols, and compliance with Department of Defense identification and training requirements. The total contract value is not specified in the document, but the solicitation indicates it will be awarded based on best value to the government.
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| File | Type | Posted |
|---|---|---|
| HT0014-25-R-0029 SOLICITATION.pdf | ||
| Instructions to Offerors 05-20-2025.docx | DOCX document |
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Text version
Department of Defense Defense Health Agency Performance Work Statement
NSD Kitchen Equipment Nutrition Services Department
Walter Reed National Military Medical Center, Bethesda, Maryland
Solicitation Number:
Version:
Date:
PART 1
1.0 GENERAL INFORMATION
1.1 This is a non-personal services contract to provide NSD Kitchen Equipment for the Nutrition Services Department at Walter Reed National Military Medical Center (WRNMMC), Bethesda, MD.
1.2 Description of services/introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform as defined in this Performance Work Statement (PWS) except for those items specified as government furnished property and services. The contractor shall perform to the standards in this PWS.
1.3 Background: For at least the last nine years, the maintenance of the NSD kitchen and service equipment has been conducted and completed by contractor Brothers Mechanical Services LLC.
1.4 Objectives: The contractor will perform maintenance and repairs in order to maintain peak performance and preserve the life expectancy of the NSD kitchen equipment.
1.5 Scope: The Contractor shall provide qualified personnel, services, materials, equipment, and supplies necessary to perform services for NSD, WRNMMC. Services include preventative maintenance, routine maintenance, emergency maintenance, and parts/materials. The contractor shall accomplish services to ensure proper functioning of NSD equipment.
1.6 Period of Performance (PoP): The period of performance includes the base year beginning 13 July 2025 and ending 12 July 2026, with 4 additional option years as describe below.
Option Year #1: 13 July 2026 – 12 July 2027 Option Year #2: 13 July 2027 – 12 July 2028 Option Year #3: 13 July 2028 – 12 July 2029 Option Year #4: 13 July 2029 – 12 July 2030
1.6.1 Transition: Transition-in/transition-out period. Reserved.
1.7 Administrative specifications
1.7.1 Place of performance: The work shall be performed at Walter Reed National Military Medical Center, Bethesda, Maryland.
1.7.2 Recognized Federal holidays: Fulfillment and delivery of orders may be required on Federal holidays.
| New Year’s Day | Labor Day | ||
| Martin Luther King Jr.’s Birthday | Columbus Day | ||
| President’s Day | Veteran’s Day | ||
| Memorial Day | Thanksgiving Day | ||
| Juneteenth Day | Christmas Day |
Independence Day
1.7.3 Hours of operation: The contractor is responsible for conducting business Tuesday thru Saturday from 1000 to 1830 hours (includes 30 minutes of unpaid lunch time) including Federal holidays. In the event of unplanned closure of the facility due to manmade or natural disasters, military emergency, or severe weather, Galley Equipment Maintenance Technicians who are scheduled to work should contact NSD leadership for guidance; however, they are considered mission essential and should make every effort to report. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.
1.7.4 Emergency Services: On occasion, services may be required to support an activation or exercise of contingency plans outside the normal duty hours.
1.8 Contractor travel: Not Applicable.
1.9 Other Direct Costs (ODC): Reserved.
1.10 Quality
1.10.1 Quality Control (QC): The contractor shall develop and maintain an effective QC program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure nonrecurrence of defective services. The contractor’s QC program is the means by which the work complies with stated requirements. Government Quality Assessment and Improvement (QA&I). The Government will monitor the Contractor’s performance under this contract using the quality improvement/assessment procedures established by WRNMMC. Additionally, the Contractor’s performance is subject to scheduled and unscheduled review by a Quality Assurance Evaluator as defined by the WRNMMC QA Plan & AR 40-68. The contractor must provide a Quality Control plan within 30 days of contract award. After acceptance of the Quality Control Plan (QCP) the contractor shall receive the CO’s acceptance in writing of any proposed change to his QC system. See Part 7, Technical Exhibit 1 - CDRL A001.
1.10.2 Quality assurance (QA): The government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan provides a systematic method for the Government to evaluate performance and to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).
1.11 Contractor personnel
1.11.1 CAC requirements: The contractor shall complete or provide to the Government all information required per the DHA CAC request process, current version 2.1, January 2018, or more recent when updated. See process attached in Section Part 7.1 of the PWS. A CAC is the standard identification for eligible DoD contractor personnel.
1.11.2 Contractor onboarding and training. The contractor shall complete all requirements, training, and forms per the DHA’s Onboarding Checklist for Contractor Employees, current edition February 2018 or more recent when updated. See the form at https://info.health.mil/sites/DOP/OnboardingCtr/Contractor_OnBoarding_Checklist.pdf.
1.11.3 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.
1.11.4 Key control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the CO.
1.11.4.1 In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the CO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.
1.11.4.2 The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the CO.
1.11.5 Lock combinations: The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s QCP.
1.12 Key personnel (Contractor): The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the CO. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 0800-1630, Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons.
Qualifications for all key personnel are listed below:
Technicians employed by the contractor shall have formal refrigerant, plumbing, electrical, and commercial kitchen equipment training with not less than five (5) years of experience. Technicians hired under this contract shall have formal refrigerant, plumbing, and electrical training from either from a University, Trade School or military training. Technician must comply with requirements for continuous learning to maintain required certifications.
Prior to start of work, Technicians shall provide reference letters that include name, title, phone number, date of reference, address and signature of the individual providing the reference.
Technicians shall be a U.S. citizen. Shall be able to read, write, speak and understand English well enough to effectively communicate with all NSD staff and other facility staff.
1.12.1 The contractor must possess the ability to track all equipment from the Kitchen Warranty / Life Cycle Matrix and demonstrate which repairs are covered by existing warranties and which repairs are not. The contractor will assure that contractor employees who work on any equipment are proficient and thoroughly competent to perform work in commercial / industrial kitchen equipment maintenance. Accordingly, the contractor technician must possess the practical knowledge evidenced by required certifications and experience with principles of plumbing, electrical, refrigeration and commercial/industrial kitchen equipment maintenance and repairs.
1.14 Reporting
1.14.1 Contractor Manpower Reporting (CMR): The Office of the Secretary of Defense (OSD) Personnel and Readiness (P&R) operates and maintains a secure data collection site where the Contractor shall report Contractor manpower (including subcontractor manpower). Purchases with a total contract value of $3 million or more for services shall completely fill in all the information in the format using the following web address http://www.ecmra.mil/.
1.14.1.1 As part of its submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct Extensible Markup Language (XML) data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a Contractor’s system to the secure website without the need for separate data entries for each required data element at the website. The specific formats for the XML direct transfer may be downloaded from the website.
1.14.2 Non-Disclosure Agreement (NDA): All DHA Government contractor personnel who will obtain access to proprietary, classified, or confidential information or any information release of which is protected or governed by law or regulation associated with DHA acquisitions shall be required to complete and sign a DHA Contractor NDA (DHA Form 49) prior to beginning work on the subject contract. The Contractor shall execute an NDA on behalf of the company and shall ensure that all staff assigned to, including all subcontractors and consultants, or other personnel performing on contract/Task order execute an NDA protecting the procurement sensitive information of the Government and the proprietary information of other contractors. The NDA shall be executed not later than first day of employment and to be renewed upon exercising a contract option period. Assignment of staff who has not executed this statement or failure to adhere to this statement shall constitute default on the part of the Contractor. The contractor shall maintain originally signed NDAs of individual employees and provide copy to the COR.
1.14.3 Government’s COR: The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor contractor's performance and notifies both the CO and contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.
1.14.4 Post award conference/periodic progress meetings: The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The CO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the CO will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.
PART 2
2.0 DEFINITIONS, ACRONYMS, AND APPLICABLE PUBLICATIONS/INSTRUCTIONS
2.1 Definitions:
2.1.1 Category D: Information Technology (IT) and Telecommunications Services (called D-Services)
2.1.2 Category R: Support (Professional/Administrative/Management) Services (called R-Services)
2.1.3 Contracting Officer (CO): A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.
2.1.4 Contracting Officer’s Representative (COR): An individual, including a contracting officer’s technical representative (COTR), designated and authorized in writing by the CO to perform specific technical or administrative functions. This individual does NOT have authority to change the terms and conditions of the contract.
2.1.5 Nonpersonal services contract: a contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.
2.1.6 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance. The Government may either prepare the QASP or require the offerors to submit a proposed quality assurance surveillance plan for the Government’s consideration in development of the Government’s plan.
2.2 Acronyms:
| AIS | Automated Information System | ||
| APL | Approved Products List APL | ||
| AQL | Acceptable Quality Level | ||
| ARRT | Acquisition Requirements Roadmap Tool | ||
| ATO | Authority to Operate | ||
| B2B | Business-2-Business | ||
| CAC | Common Access Card | ||
| CAP | Cloud Access Point | ||
| CCEVS | Common Criteria Cybersecurity Evaluation and Validation Scheme | ||
| CDI | Covered Defense Information | ||
| CE | Computer Environment | ||
| CDRL | Contract Data Requirement List | ||
| CIO | Chief Information Officer | ||
| CJCSM | Chairman of the Joint Chiefs of Staff Manual | ||
| CMMC | Cybersecurity Maturity Model Certification | ||
| CMR | Contractor Manpower Reporting | ||
| CNSSI | Committee on National Security Systems Instruction | ||
| CO | Contracting Officer(s) | ||
| CONUS | Continental United States (excludes Alaska and Hawaii) | ||
| COR | Contracting Officer Representative | ||
| COTR | Contracting Officer's Technical Representative | ||
| CSP | Cloud Service Provider | ||
| CSSP | Cyber Security Service Provider | ||
| CUI | Controlled Unclassified Information | ||
| DAD-A | Deputy Assistant Director for Acquisition | ||
| DC3 | DoD Cyber Crime Center | ||
| DD Form 254 | Department of Defense Contract Security Requirement List (if applicable) | ||
| DB | Design-Build | ||
| DBB | Design-Bid-Build | ||
| DFARS | Defense Federal Acquisition Regulation Supplement | ||
| DHA | Defense Health Agency | ||
| DISA | Defense Information System Agency | ||
| DoD | Department of Defense | ||
| DoDD | Department of Defense Directive | ||
| DoDI | Department of Defense Instruction | ||
| DSAs | Data Sharing Agreements | ||
| DSAA | Data Sharing Agreement Application | ||
| DMZ | Demilitarized Zone | ||
| DoDM | Department of Defense Manual | ||
| DPCLO | DHA Privacy and Civil Liberties Office | ||
| DUA | Data Use Agreement | ||
| eMSM | Enhanced Multi-Service Markets | ||
| EULA | End User License Agreement | ||
| EVM | Earned Value Management | ||
| FAR | Federal Acquisition Regulation | ||
| FCI | Federal contract information | ||
| FE | Facilities Enterprise | ||
| FedRAMP | Federal Risk Authorization and Management Program | ||
| FISMA | Federal Information Security Modernization Act | ||
| FRCS | Facility Related Control Systems | ||
| FSO | Facilities Security Officer | ||
| HA | Health Affairs | ||
| HIPAA | Health Insurance Portability and Accountability Act | ||
| HCA | Head of the Contracting Activity | ||
| HIT | Health Information Technology | ||
| IGCE | Independent Government Cost Estimate | ||
| IA | Information Assurance | ||
| IO | Initial Outfitting | ||
| I/O | In/Out Processing Portal | ||
| IPv | Internet Protocol Version | ||
| IS | Information System | ||
| ISP | Internet Service Provider | ||
| IT | Information Technology | ||
| ISCM | Information Security Continuous Monitoring | ||
| IV&V | Independent Verification & Validation | ||
| MedCOI | Medical Community of Interest | ||
| MHS | Military Health System | ||
| MIL-STD | Military Standard | ||
| MTFs | Military Treatment Facilities | ||
| NCR | National Capitol Region | ||
| NDA | Non-Disclosure Agreement | ||
| NSD | Nutrition Services Department | ||
| NIAP | National Information Assurance Partnership | ||
| NIST | National Institute of Standards and Technology | ||
| OCONUS | Outside Continental United States (includes Alaska and Hawaii) | ||
| ODC | Other Direct Costs | ||
| OPM | Office of Personal Management | ||
| OSD | Office of the Secretary of Defense | ||
| P-ATO | Personal Authorization to Operate | ||
| P&R | Personnel and Readiness | ||
| PGI | Procedures, Guidance and Information | ||
| PDT | Project Delivery Team | ||
| PHI | Protected Health Information | ||
| PII | Personally Identifiable Information | ||
| PIT | Platform Information Technology | ||
| PK | Public Key | ||
| PKI | Public Key Infrastructure | ||
| POA&M | Plan of Action and Milestones | ||
| POC | Point of Contact | ||
| PMO | Program Management Office | ||
| PoP | Period of Performance | ||
| PP | Personal Property | ||
| PPSM | Ports, Protocols, and Services Management | ||
| PRS | Performance Requirements Summary | ||
| PSP | Personnel Security Program | ||
| PWS | Performance Work Statement | ||
| QA | Quality Assurance | ||
| QAP | Quality Assurance Program | ||
| QASP | Quality Assurance Surveillance Plan | ||
| QC | Quality Control | ||
| QCP | Quality Control Plan | ||
| RFP | Request for Proposal | ||
| RFQ | Request for Quotation | ||
| RMF | Risk Management Framework | ||
| SP | Special Publication | ||
| SPRS | Supplier Performance Risk System | ||
| SRM | Sustainment, Restoration and Modernization | ||
| SRG | Security Requirements Guides | ||
| STIG | Security Technical Implementation Guides | ||
| TOS | Terms of Service | ||
| US | United States | ||
| UFC | Unified Facilities Criteria | ||
| VPN | Virtual Private Network | ||
| XML | Extensible Markup Language |
2.3 Applicable Publications, DHA Administrative Instructions (AI), etc. Reserved.
PART 3
3.0 GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES Comment by Meynard, Judith S CTR DHA DHA CONTRACTING ACT (USA): Could you please review this section again, in the old PWS, the government provide an space for this contractor. If we will not provide anything, please disregard.
3.1 Services: The Government will provide:
3.1.1 Government Training / Orientation - In addition to the specified courses listed below, Contractor employees are required to attend or complete on-line any Department of Defense, Army, or Federal Government directed courses. Contractor employees are required to participate in all mandatory training.
3.1.2 Staff Orientation - New Employee. Contractor employees shall participate in all staff orientation and/or training. Contractor employees may need to attend a government-sponsored initial orientation to familiarize them with policies and procedures. Orientation attendance will be scheduled by the COR. Such orientation may include instruction on automated processing, standard operating procedures, local in-services, quality improvement policies, communications, and occupational exposure to blood borne pathogens, safety programs, etc.
3.1.3 Annual Training Updates. Contractor employees may be required to complete annual training.
3.1.4 HIPAA Privacy and Security Training (HIPAA 101). Contractor may be required to complete the On-Line Web-based Training Modules within the first 30 days of performance.
3.2 Facilities: The Government will provide the necessary workspace for the contractor staff to provide the support outlined in the PWS to include workspace and equipment/tool storage area. Parking is not guaranteed to be available.
3.3 Utilities: The Government will provide all utilities in the facility will be available for the contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices.
3.4 Equipment: The Government will provide access to telephones, facsimile machines, copiers and computer equipment and are authorized for transaction of official Government business only and shall not be used for personal business. Personal long-distance calls are not authorized, and the cost of all personal long-distance calls made may be deducted from the Contractor’s invoice payments. Telephones, facsimile machines and computer equipment are subject to communications security monitoring at all times.
PART 4
4.0 CONTRACTOR FURNISHED ITEMS AND SERVICES
4.1 Services: The Contractor:
☐ Will NOT provide Contractor Furnished Services in support of this contract/task order. As a result, this paragraph is Not Applicable.
☒ WILL provide Contractor Furnished Services required in support of this contract/task orders. These Services are described below:
The Contractor shall furnish all materials, supplies, equipment, facilities and services required to perform work. The COR must be notified before replacement parts are ordered. Parts will be purchased from the manufacturer of equipment when available and at least 90% of purchases will be new items and not be refurbished. The contractor will be responsible to research and schedule equipment maintenance based on manufacturer recommendation.
4.1.1 Certificates/licenses/training shall be maintained in a current status at all times while performing services under this contract. If at any time during the contract the Contractor does not renew any of the required certifications/licenses prior to the expiration date, he will not be allowed to work at a Military Treatment Facility, Hospital, or Clinic. This expense shall be borne by the Contractor and will not excuse the Contractor from fulfilling the requirements under this contract. The Contractor will provide copies of all updated coding/auditing certificates annually in the month of January. All new employees must be included as they come on board.
4.1.2 Point of Contact: Three calendar days prior to performance of services, the Contractor shall designate, in writing, and provide to the Contracting Officer's Representative [COR] and Contracting Officer, the name, email address, and telephone number of the point of contact for all actions on this requirement.
4.1.3 Security Investigation: The contractor shall possess and maintain an acceptable Tier III security investigation. The MTFs are restricted access military installations. A Personnel Background Check will be processed. An ID and the Common Access Card (CAC) will not be issued until the background checks are completed and approved by the Installation Security Manager. The CAC card is required for access to Government computer databases and also is given to the security guards when entering the military installation.
4.1.4 Security Identification Badges: The Contractor shall comply with the local installation and MTF personnel identification and access requirements. The Contractor is responsible for absences of Contractor employees due to expired identification and access documents.
4.1.5 Each Contractor employee shall wear a visible Security badge ID, provided by the Military Treatment Facility or the Military Installation in accordance with their guidance. The badge must show the full name, title and if required by the Military the words “Contractor” in front.
4.3 Secret Facility Clearance: Not Applicable.
4.4 Materials: The contractor shall furnish all materials, supplies, and equipment necessary to meet the requirements under this PWS.
4.5 Equipment: The Contractor shall furnish all materials, supplies, and equipment necessary to meet the requirements under this PWS.
4.6 Facilities: Not Applicable.
PART 5
5.0 SPECIFIC TASKS
5.1 Introduction: The Contractor shall provide Galley Equipment Maintenance/Repair Technicians (GEM/RT) to support the Nutritional Services Department (NSD) of Walter Reed National Military Medical Center (WRNMMC), Bethesda, MD. Under this contract, the Contractor GEM/RTs will independently evaluate, maintain and repair kitchen equipment/appliances at WRNMMC in support of the NSD kitchens that serve patients, staff and visitors. The GEM/RT contractor employees will be required to perform in the galley kitchen, satellite dining, and main dining facility, WRNMMC. The contractor employees will conduct all scheduled and unscheduled services and maintain a clean work area consistent with standards and practices necessary for work in patient and food preparation areas. The contractor will be required to support semi-annual deep cleaning which includes but is not limited to equipment movement, equipment panel removals and returns, and coordination with facilities and other departments to prepare NSD for the cleaning. The deep cleaning requirements may include overnight shifts and scheduled days off.
Prior to purchase, the contractor shall provide an invoice for all parts to the executive chef and budget analyst or designee. Approval to purchase must be received in writing prior to purchase, except in emergencies when verbal approval is acceptable. All verbal approvals to purchase must be followed up as soon as feasible with written permission. All repair or replacement parts must be purchased new from the Manufacturer when available, refurbished parts are not acceptable. Markup shall not be greater than <5% base on the published price list from the Manufacturer or base on the best price available to the Government. In addition, markup is not applicable to the Shipping and Handling charges.
5.1.1 Reports: The contractor shall provide, at a minimum, two monthly reports in Excel format.
a. In one report, no later than the 10th day of each month, the contractor shall submit and the updated the Excel file WRNMMC Equipment list which includes manufacturer, model number, serial number, room number, department, description, last preventative maintenance completed, next preventative maintenance scheduled, parts required, reason part required, anticipated return to operation, return to operation, number of repairs required each month.
b. The second report will be presented in an Excel spreadsheet no later than the 10th day of each month which will list the repaired or replaced parts purchases by equipment, include purchase dates, life cycle data, new or reconditioned part and replacement recommendations.
c. Each report is modifiable with approval from NSD leadership and as long as the reports meet the same intent.
5.1.2 Meetings: The contractor will meet quarterly with NSD leadership (Chief, NSD, Budget Analyst, Chief, Food Operations, etc.) no later than the last business day of the month (Mar, Jun, Sept, Dec) to present the preventative maintenance, routine maintenance, repair trends, life cycle, and replacement recommendations. The contractor shall prepare a presentation to display trends in the aforementioned. This meeting may or may not include walking with leadership around the facility in order to communicate issues more effectively.
5.1.3 Uniform: All contractor employees will present a neat, clean and well-groomed appearance at all times; they are required to wear headgear (cap) while working in the kitchen. Jeans are permitted but must be clean, without holes, and present a professional appearance. Pants should fit appropriately and not be overly tight fitting or baggy in appearance. The contractor shall provide specialized protective clothing such as slip-resistant, electrically safe steel toe boots for employees working in functional areas designated by the COR as requiring specialized clothing by contract start.
5.1.4. Invoices: Prior to purchase, the contract shall provide an invoice for all parts to the executive chef and budget analyst or designee for approval. Once parts are received, all final invoices will be consolidated and submitted to the budget analyst for reconciliation.
5.1.5 Equipment (new and inoperable): The contractor shall add replacement and/or new equipment to the preventative maintenance schedule. The contractor shall assist NSD leadership with the removal of inoperable/nonrepairable equipment. The contractor shall not provide void any factory or manufacturer warranty but with the permission of NSD leadership, coordinate manufacturer repairs and/or replacement.
5.2 Special Qualifications: Technicians are required to have certifications, training and experience that will support this service for commercial kitchen equipment/appliance maintenance and repair.
Specific certifications and criteria for training and experience follow:
a) R-410A Technician Certification and 5 years of experience in Refrigerants,
b) HVAC Level II Certification and 5 years of experience in HVAC and Either:
Five (5) years of focused experience in the following:
Commercial Kitchen Equipment Maintenance and Repair Or Five (5) years’ experience in the following:
i) Plumbing Maintenance and Repair and
ii) Electrical maintenance/repair
Technician must comply with requirements for continuous learning to maintain required certifications.
PART 6
6.0 INFORMATION TECHNOLOGY & SECURITY
6.1 All work under this contract is unclassified.
6.2 The TIER 1 or TIER 2 levels and position sensitivity designation for positions under this contract is: Tier II.
6.3 Personally Identifiable Information (PII)/Protected Health Information (PHI), Procurement, and Federal information requirements: Not Applicable.
6.4 Training. All contractor employees requiring access to government information technology shall successfully complete the current DoD approved Cyber Awareness Challenge training prior to being granted access, and annually thereafter. This training takes approximately 30 – 60 minutes to complete and requires the student to pass a test at the conclusion. The official DoD certificate of completion must be presented to the COR. DoD Cyber Awareness Challenge must be taken utilizing the Defense Health Agency (DHA) Learning Management System, Joint Knowledge Online (JKO): http://jko.jten.mil/m.
6.5 Cybersecurity Requirements for Non-DoD IT or Covered Contractor IS: Reserved.
6.5.8 Cyber Incident Reporting Requirement: Reserved.
6.5.9 Malicious software: Reserved.
6.5.10 Media preservation and protection: Reserved.
6.5.11 Access to additional information or equipment necessary for forensic analysis: Reserved.
6.5.12 Cyber incident damage assessment activities: Reserved.
6.5.13 Reserved.
6.5.14 Reserved.
6.5.15. The contractor shall mitigate supply chain risk to the government by complying with DFARS 252.239-7018 and only utilizing unified capability equipment identified on the DODIN Unified Capabilities Approved Products List (https://aplits.disa.mil/processAPList), unless granted a waiver in accordance with DODI 8100.04, DOD Unified Capabilities (UC).
6.6 Risk Management Framework (RMF) for DoD IT: Reserved.
6.7. Facility Related Control Systems: Reserved.
6.8. System Communications – Reserved.
6.9 MHS Demilitarized Zone (DMZ) Medical Community of Interest (MedCOI) Business-to-Business (B2B) Gateway Reserved.
6.10 Contractor Provided IT Infrastructure Reserved.
6.11 System Authorization Access Request (SAAR), Defense Department (DD) Form 2875 Reserved.
6.12 MHS Systems Telecommunications Reserved.
6.13 Establishment of Telecommunications Reserved.
6.14 Contractors Located On Military Installations Reserved.
PART 7
7.0 ATTACHMENTS/TECHNICAL EXHIBIT LISTING
7.1 Contractors shall provide the following forms, current edition attached or more recent when updated and provided to the contractor, at the Governments request.
7.1.1 Reserved.
PART 7, ATTACHMENT 1
PERFORMANCE REQUIREMENTS SUMMARY (PRS)
The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.
Performance Objective (The Service required—usually a shall statement from Part 5)
| Standard |
| Performance Threshold |
(This is the maximum error rate. It could possibly be “Zero deviation from standard”) Method of Surveillance
PRS # 1.
The contractor shall designate a point of contact prior to start date of the contract Written notification must be received by the KO and COR prior to start date of contract
| Zero deviation from standard. |
| Written notification to KO |
PRS # 2
Respond to and satisfactorily complete work orders within the required times.
Respond by phone or in person, to emergency work orders during normal hours of operation within 10 minutes notification or within 4 hours of notification when an emergency occurs outside normal working hours. All troubleshooting and parts shall be ordered within 24 hours, equipment repaired and returned to service within 72 hours.
Work orders categorized correctly 95% of the time IAW the contractor’s service call priority plan Emergency response times met 98% of the time Urgent/Routine response times met 95% of the time NSD leadership monitor work order logs/documents
PRS # 3
Contractor to provide detailed description for Quarterly PM service to include hours in and hours out for personnel.
Quarterly provided excel file that includes serial and/or model number, location, equipment name, date PM performed, date next PM scheduled based on manufacturer recommended PM, estimated time required to perform PM, issues identified and recommended repair.
| 95% accuracy in data reported. 100% of required PM conducted annually |
| NSD leadership receives in writing within 10 business |
days of the end of the quarter. Quarters will run Qtr. 1: Oct-Dec, Qtr. 2: Jan– Mar, etc.
PRS # 4
Contractor to annotate on all invoices that work is or is not covered by warranties.
100% compliance – invoices will not be paid for parts or work covered by warranty.
PRS # 5
Contractor to provide a detailed description of all individual parts that are invoiced.
Provide copy of each invoice for parts.
Report on excel file with columns to communicate equipment name, equipment model and/or serial number, part required, reason for part required, anticipated return to operation, etc.
100% of invoices submitted for approval prior to purchase.
NSD food operations leadership received invoices prior to purchase
PRS # 6
Contractor personnel to check in and check out with designated representative daily for all work performed.
Must sign-in and sign-out each workday
| 100% compliance |
| NSD leadership reviews signing/sign-out log. |
PRS # 7
Contractor to provide detailed description of work performed for all emergency work and indicated the time their technician arrived and departed.
PRS # 8
Contract Employee shall complete any mandatory annual/government required training Attendance rosters and/or online certificates Provide certificates to designated party
| 100% compliance with mandatory training requirement |
| Attendance rosters |
submitted to COR
PART 7, ATTACHMENT 2
ESTIMATED WORKLOAD DATA
| ITEM |
| NAME |
| ESTIMATED QUANTITY |
| 1 |
| Repair Technician hours |
| 2080 hours |
| 2 |
| Emergency On-Site Repair Maintenance |
| 50 hours |
| 3 |
| Parts and material charges |
| To be determined |
PART 7, TECHNICAL EXHIBIT 1
DELIVERABLES SCHEDULE
| Deliverable |
| Frequency |
| Medium/Format |
| Submit To |
| Applicable to: |
CDRL A001 – Quality Control Plan Within 30 days of task order award
| Contractors’ discretion |
| CDRL A001 to |
Contracting Officer All, See PWS 1.10.1
Meeting to present monthly data Quarterly no later than the last business day of the month in June, September, December, and March.
| Meeting and meeting minutes |
| Chief, NSD, Budget |
Analyst, Executive Chef, and/or Chief, Food Operations [See PWS 1.10.1 and PWS 5.1.1]
Maintenance and repair report, date performed and date next due Monthly no later than the 10th day of the month
| Excel spreadsheet |
| NSD Budget Analyst and Executive Chef |
| [See PWS 1.10.1 |
Part purchases by equipment Monthly no later than the 10th day of the month
| Excel spreadsheet |
| NSD Budget Analyst and Executive Chef |
| [See PWS 1.2.] |
DHA PWS Template V13 November 16, 2021 image1.png
File details come from the government source that posted it. Updated .