QUALITY ASSURANCE

SURVEILLANCE PLAN (QASP)

Department of Veterans Affairs VA Central Iowa Health Care System Building 27 Warehouse – Security System & Access Control Upgrade

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate the services required in the Performance Work Statement (PWS) for the upgrade of the Building 27 Warehouse security system and access controls. It establishes surveillance methods, performance metrics, and Government roles to ensure the Contractor meets all contract requirements.

2. GOVERNMENT RESPONSIBILITIES

2.1 Contracting Officer (CO)

• Holds ultimate authority for contract modifications and administration.

2.2 Contracting Officer Representative (COR)

• Oversees day-to-day technical monitoring.

• Conducts inspections, verifies schedule compliance, validates deliverables, and oversees coordination with VA Police and OIT.

• Receives required advance notifications:

– 3 days before any Warehouse work

– 2 days before work in IT Room 1019

– 5 days before utility outages

2.3 VA Police

• Coordinate and approve work affecting alarms, access controls, or lock-down functionality.

2.4 Office of Information & Technology (OIT) / Information Security Officer (ISO)

• Approve network connections for all access control hardware prior to integration.

3. CONTRACTOR RESPONSIBILITIES

The Contractor shall perform all work in compliance with VA standards, safety requirements, cybersecurity mandates, and the SOW, including:

• Installation of access control readers, automatic door operator, motion detectors

• System programming and Hirsch panel integration

• Cabling, conduit, firestopping, labeling, testing, and cleanup

• Training and submission of closeout documentation

• OSHA 30 (CP) and OSHA 10 (all staff) certifications within required timeframes

4. PERFORMANCE REQUIREMENTS SUMMARY

(PRS)

Table 1 – Performance Requirements Summary

Performance Objective Performance Standard Surveillance Method AQL

Install all required card readers (Doors A, C, D relocation, and E)

Proper model, covered box, and full functional integration

100% Inspection;

Functional Testing 100%

Install automatic door operator & ADA egress button at Door D

Fully integrated into Hirsch relay output board

Functional/Operational Test 100%

Install 5 motion detectors

Proper placement, alarm reporting to VA Police Witness Testing 100%

Install all conduit, cabling, junction boxes (~470 ft)

Installed per VA/NECA/electrical standards

Random & Periodic Inspections

95% workmanship;

all deficiencies corrected

Install input and relay boards; integrate to existing Hirsch panel

All events report correctly to

COR

Functional Testing; COR Inspection 100%

Label all devices, cabling, trays, and panels

Labels per VA/NECA standards, verified by COR 100% Inspection 100%

Submit product data, labeling schedule, integration documentation

Complete and accurate PDF package COR Review 100%

Maintain OSHA-compliant safety staffing

CP onsite; training certifications submitted, COR to verify before start of work.

Document Review 100%

Maintain work hours (0800–1530, M–F)

Compliance with VA facility requirements Daily Logs 100%

Provide required advance notifications (3-day, 2-day, 5-day)

All notifications delivered on time COR Verification 100%

Performance Objective Performance Standard Surveillance Method AQL

Obtain OIT/ISO approval before network connection

Approval documented in writing, coordinate with COR prior to work.

Documentation Review 100%

Maintain clean work area and proper debris disposal

No debris; disposal per VA guidelines Daily Inspection 95% daily / 100% final

Deliver end-user training before acceptance

Complete training with materials provided COR Observation 100%

5. SURVEILLANCE METHODS

VA will use standard surveillance methods:

5.1 Direct Observation

• Scheduled and unscheduled site inspections.

• Used for workmanship, safety compliance, labeling, conduit installation.

5.2 Performance Testing

• Functional checks on readers, motion detectors, ADA door operator, relay panels.

• Hirsch system integration testing with VA Police participation.

5.3 Document Review

• Submittals, cybersecurity approvals, outage requests, training materials.

5.4 Customer Feedback / Incident Reports

• Reports from Warehouse personnel, VA Police, and OIT.

6. ACCEPTABLE QUALITY LEVELS AND

REMEDIES

6.1 Acceptable Quality Level (AQL)

• 100% AQL for any life-safety, security, or network-connected equipment.

• 95% AQL for workmanship and daily housekeeping.

6.2 Remedies for Non-Conformance

If Contractor performance falls below required standards:

• Contractor must correct deficiencies at no cost to the Government.

• CO may withhold payment or require removal of deficient personnel.

• Repetitive deficiencies may result in unfavorable CPARS or termination.

7. QUALITY RECORDS & DOCUMENTATION

The COR will maintain:

• Inspection checklists

• Daily logs and coordination emails

• Network-approval documents

• Training rosters

• Final closeout package

• Notes from VA Police and OIT coordination meetings

8. SIGNATURES

Contracting Officer Representative (COR):

Date:

Contractor Representative:

Date: