CWMS 3.0 - Draft Solicitation.pdf

DRAFT Request for Proposal

(RFP) No.

70RTAC25R00000010

for

The Department of Homeland Security (DHS)

Office of the Chief Information Officer (OCIO)

Cellular Wireless Managed Services 3.0

Indefinite-Delivery/ Indefinite-Quantity (IDIQ) Contract

DRAFT Request for Proposal for 70RTAC25R00000010 DHS-Wide Cellular Wireless Managed

I. INSTRUCTIONS FOR SUBMISSION OF PROPOSAL

This acquisition is for the Department of Homeland Security (DHS) to establish a department-wide, single-award indefinite-delivery indefinite-quantity (IDIQ) contract to procure Cellular Wireless Managed Services (CWMS). This RFP is being issued as a small business set-aside under North American Industry Classification System (NAICS) Code 517121 Telecommunications Resellers.

1.0 Compliance to the RFP Requirements

The offeror shall examine and follow all RFP instructions. The Government reserves the right to reject and not to evaluate any proposal that fails to comply with the instructions contained herein.

This RFP does not commit the Government to pay any costs for the preparation and submission of a proposal in response to this RFP. The Contracting Officer (CO) is the only individual who can legally commit the Government to the expenditure of public funds in connection with this procurement.

2.0 Proposal Submission

Proposal submission consists of Phase 1 and Phase 2, using a multi-step down-select process.

Phase 1 consists of a Pass/Fail selection process. Phase 2 consists of a Trade-Off process. All prospective offerors must participate in the Phase 1 submission to be considered for evaluation and to be invited to the Phase 2 evaluation. Only those offerors that are determined to pass the Phase 1 evaluation factor will be qualified for further competition and will be invited to Phase 2 participation. The Offeror shall submit signed and dated proposal volumes via email to Sohl.Han@hq.dhs.gov, and Nicole.Belanger@hq.dhs.gov by the due date identified below. The email subject line shall contain RFP No. 70RTAC25R00000010. The proposal shall be submitted by the following submission due date(s) and time(s):

Phase 1: TBD

Phase 2: TBD

The Government reserves the right to reject any proposal that is not received by DHS within the due date/time, and/or any proposal that is not submitted in its entirety, or if the proposal is submitted in a method other than by the proposal submission instructions provided.

Alternate proposals shall not be submitted and will not be considered.

3.0 Question Submission

Questions concerning this RFP shall be made via e-mail using the Microsoft Excel Format below, to Sohl.Han@hq.dhs.gov, and Nicole.Belanger@hq.dhs.gov. The due date for submission of questions is TBD.

Responses to questions received will be provided to all prospective offerors via an RFP mailto:Sohl.Han@hq.dhs.gov mailto:Nicole.Belanger@hq.dhs.gov mailto:Sohl.Han@hq.dhs.gov mailto:Nicole.Belanger@hq.dhs.gov mailto:CWMS2@hq.dhs.gov amendment to be posted to SAM.gov on or about TBD. Statements expressing opinions, sentiments, or conjectures are not considered valid inquiries or comments for this purpose and will not receive a response from DHS. Inquiries requesting a Government’s response that would compromise a fair competition will not be answered. Further, offerors are reminded that DHS will not address hypothetical questions aimed toward receiving a potential “evaluation decision” from DHS. In order to receive responses to questions, offerors shall submit its questions in a Microsoft Excel file following the format below.

The table below shall be included in the email or as a separate attachment.

Reference RFP Section

Paragraph No.

Page No.(s) Question

4.0 Proposal Format and Contents

The proposal will consist of two elements, written submission and oral presentation. The written submission will consist of the technical volumes (Volume 1 and Volume 2) and the price volume (Volume 3), which are prepared as separate documents. The Technical proposal shall not contain any pricing information. The proposal shall be done as a phased submission, as it will be evaluated using a phased approach.

Below is the proposal format:

Phase Volumes/Sections Page Limit Phase 1 – Written Submission (Mandatory Down Select)

Volume 1

1. Cover Sheet 2 pages

2. Standard Form (SF) 1449 (signed by the offeror) No page limit

3. SF 30 (Amendment(s)) (signed by the offeror), if any

No page limit

4. Factor 1: Facility Clearance 1 page per vendor

5. Factor 2: Commitment Letters from Carriers No page limit Phase 2 – Written Submission (Trade-Off)

Volume 2

1. Cover Sheet 2 pages

2. Technical Assumptions, if applicable 3 pages

3. Key Personnel and Oral Presentation Participants’

Commitment Letter No page limit

4. Factor 3: Management Approach - Oral Presentation Slide Deck (Microsoft PowerPoint)

20 slides

5. Factor 5: Past Performance 3 pages Volume 3

4.1 Submission of Written Volumes

For written submissions, the document in print format shall be configured with a paper size of 8 ½ by 11 inches in the printed view. The font shall be Times New Roman, and the font size shall be 12 points. No reduction in size is permitted except for charts or graphs. In those instances where reduction is allowable, Offerors shall ensure the print is no less than 10 points for graphs and tables. Each page shall have margins of at least one inch on each page. The requirements stated in this section do not apply to Volume 2, Section 4 Oral Presentation Slide Deck.

The offeror’s Oral Presentation shall consist of no more than 20 slides to address the Management Approach. Slides shall document only the salient points of offeror’s oral presentation in bullet, graph, or chart format. No animation, moving characters, or audio clips are allowed as part of your slides presentation.

4.1.1 Phase 1, Volume 1 – Written Submission

4.1.1.1 Cover Sheet

A cover sheet shall accompany the proposal to set forth any information that the Offeror wishes to bring to the attention of the Government. At a minimum, the cover sheet shall include the following information:

(1) RFP 70RTAC25R00000010 – Volume [identify the volume number]

(2) Date of Submission

(3) Offeror's Name

(4) Offeror's Employer Identification Number (EIN)

(5) Taxpayer Identification Number (TIN)

(6) Offeror's primary and alternate points-of-contact (name, title, phone number, and email address)

(7) Prompt Payment Terms

(8) Socio-economic status under NAICS 517121

(9) Expiration date of the proposal (at minimum 150 days from the quotation submission date)

(10) Corporate signature

If subcontractors are proposed, each subcontractor shall provide the information for items (3)

1. Cover Sheet 2 pages

2. SF 30 (Amendment(s)) (signed by the offeror), if any No page limit

3. Provisions with required fill ins No page limit

4. Price Assumptions, if applicable 3 pages

5. Factor 6: Price No page limit

Phase 2 - Oral Presentation (Trade-Off)

Oral Presentation for Factor 3: Management Approach and Factor 4: Web Portal Capability through (8) identified above. The Offeror shall clearly identify the subcontractor lead. The Offeror shall provide subcontractors with its Phase 1 submission, if applicable.

4.1.1.2 SF 1449

Blocks 30a, 30b and 30c must be completed with the Offeror’s corporate signatory authority’s signature.

4.1.1.3 SF 30

Blocks 15a, 15b, and 15c in the SF 30 (if any amendment(s) to the RFP are issued) must be completed with the Offeror’s corporate signatory authority’s signature.

4.1.1.4 Factor 1: Facility Clearance

The offeror, as the Prime Contractor or all Teaming Partners proposed in a Joint Venture (JV) or Mentor Protégé response, are required to demonstrate its current active Facility Clearance at the Top Secret level. Offerors shall provide official company name(s) and Commercial and Government Entity (CAGE) code(s) for the Prime Contractor or all Teaming Partners to include for example Joint Ventures or Mentor Protégé. Company name(s) and CAGE codes(s) must be complete and accurate.

Offerors do not need to provide a report or screenshot from National Industrial Security System (NISS). DHS will verify whether an offeror has an active Top Secret Facility Clearance by utilizing the Facility Verification Notification from the Defense Counterintelligence and Security Agency’s

(DCSA) NISS.

4.1.1.5 Factor 2: Commitment Letters from Carriers

The offeror shall submit commitment letters from carriers in accordance with the following submission requirements:

No. Submission Requirement 1 The offeror shall submit commitment letters from carriers, including Verizon, T-Mobile, AT&T, FirstNet, and other local/regional wireless vendors, if applicable. At a minimum, commitment letters from Verizon, T-Mobile, AT&T, and FirstNet are required.

2 The commitment letter shall clearly state that if [insert the offeror name] is awarded a contract as a result of RFP #70RTAC25R00000010 by the Department of Homeland Security (DHS), [insert the carrier name] will commit to working with [insert the offeror name] in providing telecommunications services to the DHS for the term of the IDIQ contract.

3 The commitment letter shall include a date.

4 The commitment letter shall include a signature from the carrier representative and his/her name and title.

4.1.2 Phase 2, Volume 2 - Written Submission

4.1.2.1 Cover Sheet

The offeror’s cover sheet submission shall be in accordance with Section 4.1.1.1.

4.1.2.2 Technical Assumptions

Offerors must indicate, in this section only, if any technical related assumptions have been made, conditions have been stipulated or exceptions have been taken with the Statement of Work as written. If technical assumptions are not noted in this Volume and this section of the proposal, it will be assumed that the proposal reflects no technical assumptions for award and the Offeror agrees to comply with all of the terms and conditions set forth herein. It is not the responsibility of the Government to seek out and identify assumptions, conditions, or exceptions buried within the Offeror’s proposal. Accordingly, any technical related assumptions listed in any other volume or section shall be null and void.

Any exceptions taken to the terms and conditions of the RFP shall be stated in this Section. The Offeror is advised that any exception taken to the terms and conditions of the RFP may adversely impact its evaluation rating. Any assumptions that are considered unacceptable by the Government and cannot be resolved may result in the Offeror being removed from consideration.

No price-related exceptions and assumptions shall be included in this volume.

4.1.2.3 Key Personnel and Oral Presentation Participants’ Commitment Letter

The offeror shall have each of its proposed Key Personnel and participants for the oral presentation sign a letter to confirm that they will be committed to serve as contractor personnel if the proposal results in the IDIQ contract award. The commitment letter shall include, at a minimum, the following: the RFP number, company name, the participant’s name, signature, the date of signature, and a statement that they will be committed to serve as contractor personnel if the proposal results in the IDIQ contract award. The key personnel’s commitment letter shall verify the minimum qualifications of the key personnel as identified in the SOW Section 8.10.2 by attaching the resume and/or providing a description of the key personnel’s education and experiences. The government reserves the right to reject any proposal that does not include a commitment letter from all key personnel and oral presentation participants and/or any proposal that fails to verify the minimum qualifications of the key personnel identified in SOW Section 8.10.2.

4.1.2.4 Factor 3: Management Approach – Oral Presentation Slide Deck (Microsoft

PowerPoint)

The offeror’s slide deck shall not exceed 20 slides and shall cover the following:

(1) The offeror shall describe how all core services and optional services identified in the SOW will be met with a specific focus on providing onsite labor support, mobile device management (MDM), and in-building cellular enhancement services including demonstrated experience with supporting federal or corporate clients.

(2) The offeror shall describe key elements and outlines of efforts, features, and contents that will be addressed in a Program Management Plan (PMP) and a Transition Management Plan

(TMP).

(3) The offeror shall describe its ability in relation to the Telecommunications Expense Management Services (TEMS) processes to procure carrier services/devices, perform asset and inventory management services (full asset management lifecycle from procurement to recycling), and perform invoicing and auditing services including demonstrated experience with supporting federal or corporate clients.

(4) The offeror shall demonstrate a step-by step approach to reduce program costs and implement program efficiencies.

(5) The offeror shall demonstrate how service level compliance will be measured, assessed, reported, and performed.

(6) The offeror shall describe an approach to team arrangements, selection, roles and responsibilities, and its impact to the overall solution. The offeror shall discuss its capability to retain, train, and provide an experienced onsite workforce.

(7) The offeror shall describe a methodology for identifying, tracking, reporting, and mitigating key risks, also addressing the currently identified potential key risks.

(8) The offeror shall describe an approach to handle issues, including how to control and/or escalate the issues, and decision-making process to handle them.

(9) The offeror shall demonstrate how carrier relationships will affect service delivery in the various domestic and international locations.

4.1.2.6 Factor 5: Past Performance

The offeror shall provide up to three (3) Past Performance examples that are either current or completed within the last three (3) years from the RFP issuance date for the provision of cellular wireless managed services with a total value of $25 million or more. If more than three (3) past performance examples are submitted, only the first three (3) will be evaluated; any additional examples will not be considered.

The offeror may demonstrate Federal, State, local government and/or private sector experience.

However, the Government prefers experience with the U.S. Government. The Past Performance examples identified can be where the offeror performed as the prime contractor or as the subcontractor. In addition, the Past Performance example identified shall be for work performed by the offeror (Prime), not its subcontractor. A joint venture shall provide past performance examples for work performed by each partner to a joint venture as well as the joint venture itself previously. In addition, a small business concern that has been a member of a joint venture may elect to use the past performance of the joint venture, provided, however, that a small business cannot identify and use its own experience work that was performed exclusively by other partners to the joint venture.

The offeror’s Past Performance submission shall not exceed three (3) pages, excluding Contractor Performance Assessment Reporting System (CPARS) report(s), and/or Past Performance Questionnaire(s) (PPQ). The offeror’s experience examples from CPARS report(s), and/or PPQ will be used under this evaluation factor. The offeror is responsible for ensuring that points of contact (POC) information for referenced projects are current and accurate.

At a minimum, the offeror shall provide the following information in its proposal for Factor 5, Past Performance:

No. Requested Information 1 Offeror Name 2 Whether the vendor identified in # 1 above performed as the prime or sub-contractor.

3 Project Title and Brief Description of the Requirement 4 Contract/Order Number 5 Contract/Order Dollar Value 6 Contract Type (e.g., FFP, T&M, LH, etc.)

7 Government Agency/Organization/Entity 8 Point of Contact 9 Period of Performance 10 Is CPARS report available for this experience? (Yes or No)

If a CPARS evaluation report is available for contracts submitted by the offeror as a prime contractor, the offeror shall submit the CPARS report with its offer. If a CPARS evaluation report is not available, the offeror shall provide a PPQ (Attachment 2) to its customer and have them submit a completely filled out PPQ directly to Sohl Han, at Sohl.Han@hq.dhs.gov and Nicole Belanger, at Nicole.Belanger@hq.dhs.gov no later than the Phase 2 proposal submission date and time. For private contracts, the offeror shall provide a PPQ to its customer and have them submit a PPQ completely filled out by an authorized POC of its customer directly to Sohl Han, at Sohl.Han@hq.dhs.gov and Nicole Belanger, at Nicole.Belanger@hq.dhs.gov no later than the Phase 2 proposal submission due date and time. The offeror is responsible for ensuring that a completed PPQ is submitted to the correct POC by the Phase 2 proposal submission due date and time.

If the offeror does not possess relevant past performance for the provision of cellular wireless managed services with a total value of $25 million or more, the offeror shall affirmatively state that in its proposal.

4.1.3 Phase 2, Volume 3 – Written Submission

4.1.3.1 Cover Sheet

The offeror’s cover sheet submission shall be in accordance with Section 4.1.1.1.

4.1.3.2 SF 30

The offeror’s SF 30 submission shall be in accordance with Section 4.1.1.3.

4.1.3.3 Provisions with required fill ins

In accordance with Section III. IDIQ Terms and Conditions, 26.0. Solicitation Provision, the offeror shall submit the provisions with required fill-ins.

4.1.3.4 Price Assumptions

Offerors must indicate, in this section only, if any pricing related assumptions have been made, conditions have been stipulated or exceptions have been taken with this RFP or the Statement of mailto:Sohl.Han@hq.dhs.gov mailto:Nicole.Belanger@hq.dhs.gov mailto:Sohl.Han@hq.dhs.gov mailto:Nicole.Belanger@hq.dhs.gov

Work as written. If assumptions are not noted in this Volume and this section of the proposal, it will be assumed that the Offeror’s proposal reflects no assumptions for award and the Offeror agrees to comply with all of the terms and conditions set forth herein. It is not the responsibility of the Government to seek out and identify assumptions, conditions, or exceptions buried within the Offeror’s proposal. Accordingly, any pricing related assumptions listed in any other volume or section shall be deemed null and void.

Any exceptions taken to the price related terms and conditions of the RFP shall be stated in this Section. Any assumptions that are considered unacceptable by the Government and cannot be resolved may result in the proposal being removed from consideration.

4.1.3.5 Factor 6: Price

The Price proposal shall be submitted by completing RFP Attachment 3, Pricing Template.

The labor categories listed in Attachment 3, on the Labor tab, are the Government-suggested labor categories. If using labor categories other than those identified on the Labor tab, the Offeror shall provide a matrix to cross reference the Offeror’s proposed labor categories with those provided by the Government.

The price proposal shall be based upon a one-year base ordering period and nine one-year optional ordering periods.

All pricing proposed by the Offeror in the Pricing Template, on Core, MDM Services, Carrier Services and Hardware, Licensing, and Labor tabs will be, if accepted by the Government, used as a price list for the resultant IDIQ contract award.

The purpose of the Sample Order tab is to allow DHS to facilitate an effective price analysis of the offerors’ submissions by conducting a price analysis with use of a total evaluated price. The model quantities of service lines and data usage in the Sample Order sheet are developed based on the historical CWMS usage so that it represents a typical usage trend of DHS Headquarters and Components. The Offeror’s price proposal in this template will not result in an actual IDIQ contract order but will be used solely for the evaluation purpose. Changing the given scenario on the Sample Order Tab or incompletion of the pricing table will result in the Government’s rejection of the price proposal.

Detailed instructions are provided within Attachment 3, Pricing Template.

4.2 Phase 2, Oral Presentation

4.2.1 Factor 3: Management Approach

See Section 4.3 Oral Presentation Instructions.

4.2.2 Factor 4: Web Portal Capability

The offeror’s response to Factor 4 shall not be included in its Volume 2 written submission.

This evaluation factor shall be presented as a live demonstration and not be included in the offeror’s slide deck. This demonstration shall provide a real-time portal demonstration as follows:

• The offeror shall demonstrate the overall capabilities of the portal solution to meet the needs of the CWMS requirement for DHS as stated in the SOW, Section 2.4 Management Portal.

• The offeror shall demonstrate the portal capability to support TEMS in accordance with the below criteria:

(1) Describe the complete Telecommunications Expense Management Services (TEMS) lifecycle processes to procure carrier services/devices, perform asset and inventory management services from procurement to recycling, and perform invoicing and auditing services as stated in the SOW, Section 2.3 Telecommunications Expense Management Services (TEMS).

(2) Ability to track the inventory of devices, services, applications, licenses and accessories, and capability to track all Moves, Adds, Changes, and Disconnects (MACD) requested and completed within the portal to include service and device history as stated in the SOW, Section 2.4.6 Device Management.

(3) Depict how Moves, Adds, Changes, and Disconnects (MACD) services will be completed and communicated through automated notifications as stated in the SOW, Section 2.4.4 Workflow.

(4) Capability to track organization and components utilizing an organizational cost center hierarchy structure and site locations as stated in the SOW, Section 2.4.5 Data Fields and Section 2.4.7 Organizational Cost Center Hierarchy.

(5) Ability to track users and service within a distinct category and editable comments as stated in the SOW, Section 2.4.5 Data Fields.

(6) Outline how policy management and enforcement to include sign off will be conducted as stated in the SOW, Sections 2.4.1 Security Requirements, 8.13 Compliance with DHS Security Policy and 8.22 Personal Identification Verification (PIV) Credential Compliance.

(7) Depict how the management of a technology refresh program will be completed as stated in the SOW, Section 2.3.1.5 Refresh.

(8) Outline your expense management process to include billing and usage information, service and contract management (warranty, terms and conditions), and an analysis and optimization of plans, services, utilization as stated in the SOW, Section 2.3 Telecommunications Expense Management Services (TEMS).

(9) Provide flexible/dynamic agency-controlled information fields and the ability to download data in multiple formats (CSV, XLS, XLSX, TXT, etc.) as stated in the SOW, Section 5.3 Reports and Section 2.4.5 Data Fields.

(10) Ability to configure reporting and the workflow approval process based on role-based permissions to include showing/hiding costs as stated in the SOW, Section 2.4.3 User Roles and Section 2.4.4 Workflow.

(11) Capability to perform a DHS authorized and approved data transfer between the portal and an applicable DHS financial, inventory, or contracting information system as the data source as stated in the SOW, Section 2.4.2 Interface Requirements.

4.3 Oral Presentation Instructions

Each offeror responding to this RFP shall prepare and present oral responses in accordance with the following instructions and directions:

Note: Anticipated dates for Oral Presentations are TBD, and the offeror will be notified if the dates change.

The purpose of the requirement for oral presentation for the criteria below is to provide the government with all of the necessary information to comprehensively evaluate as well as to fully and fairly assess the nature and extent of the approach of the offeror to meeting the government’s areas of focus described in Factor 3, Management Approach and Factor 4, Web Portal Capability.

The oral presentation will enable the government to evaluate the offeror’s relative knowledge, experience, and competence with regard to the government’s requirements and program objectives, the technology, and the offeror’s understanding of the program’s challenges and risks.

(1) Oral presentations will be conducted virtually via Microsoft Teams. It is the offeror’s responsibility to ensure its ability to access and utilize the meeting platform.

(2) Presenters: The oral presentation shall be given by the actual personnel who shall be responsible for and shall be directly involved in the IDIQ contract management and/or performance in the event the proposal results in award. Up to five offeror personnel may attend and present. Of these personnel, no more than two may be employees of subcontractors. Key Personnel identified in the SOW must participate in the presentation. No professional presenters hired from outside the offeror’s firm(s) shall be allowed to present. Individuals can only participate in one oral presentation under this RFP. Therefore, anyone presenting for one offeror cannot present for another offeror.

(3) Classified Data: No classified data or classified information of any type or nature is to be included in any portion of the presentation.

(4) Purpose: The purpose of the oral presentation is to demonstrate the offeror’s technical capability in terms of an inclusive Management Approach (Factor 3) and Web Portal Demonstration (Factor 4) to successfully meet the requirements of the SOW. The oral presentation should not just be a reading of the presentation slides.

(5) Limitation of presentation media: Only those presentation slides for which copies were provided as Volume 2 shall be used in the oral presentation. No deviation from the originally submitted electronic copies shall be allowed. All of the slides must be presented during the Oral Presentation. Information contained in the slides, but not presented or discussed during the oral presentation, will not be evaluated. No animation, moving characters, or audio clips are allowed as part of your slides presentation. Any discrepancies between the slides and the information presented or discussed during the oral presentation may result in a negative evaluation.

(6) The oral presentation does not constitute discussions as defined by FAR 15.306.

Completion of oral presentations will not obligate the Government to determine a competitive range, conduct discussions, or solicit or entertain revised or Final Proposal Revisions.

(7) Schedule of Oral Presentation: The order in which offeror shall make its presentations will be determined by a random number generator and assigned by the CO. The CO will notify each offeror of the scheduled date and time of its presentation within one (1) week of the Phase 2 proposal closing date. Once notified of the scheduled presentation date and time, the offeror shall complete its presentations on the date and time assigned.

Offeror requests to reschedule will not be considered.

(8) Questions and Answer Session: Upon completion of the Oral Presentation, the Government will caucus to discuss the offeror's presentation and to formulate any questions regarding the presentation. The Government and offeror then address any questions or clarifications posed by the government. Any questions posed by the Government in response to the presentation will be for elucidation/engagement only; it will not be for the purpose of changing or altering the offeror's submission.

(9) Limitation of presentation time: The total Oral Presentation time, inclusive of set-up, caucus, and the question and answer period, will last a maximum of 150 minutes in which the offeror’s presentation time is up to 90 minutes. At the expiration of this time, the offeror’s oral presentation will be considered complete. Neither the introductions of personnel nor the Government-scheduled breaks will count against the presentation time.

The following is the intended schedule for planning purposes. The final instructions shall be provided with the offeror’s assigned date/time. The schedule for the oral presentations is summarized in the table below:

Activity Party Time Set-up Offeror 5 minutes Overview by Contracting Officer Government 10 minutes Oral Presentation (Factor 3 Management Approach and Factor 4 Web Portal Capability)

Offeror 90 minutes

Break/ Government Caucus for Questions Government 15 minutes Question and Answer Session Government and

Offeror 30 minutes

(10) Unsolicited changes to the submission will not be accepted without a formal written request from the CO.

(11) The Government reserves the right to record offerors’ oral presentation in one or more formats such as video, audio, and transcriptions. Any recording of the presentation by the offeror will not be permitted.

(12) No price or cost information shall be included in the presentation narrative or supporting slides/screens.

(13) The Government and offeror may agree to test the connection at a convenient time prior to the oral presentation.

II. EVALUATION

FAR 52.212-2 Evaluation – Commercial Items (Nov 2021)

(a) The Government will award a contract resulting from this RFP to the responsible offeror whose offer conforming to the RFP will be most advantageous to the Government, price and other factors considered. The following factors shall be used to evaluate offers:

Phase 1 (Mandatory Down-Select):

Factor 1: Facility Clearance Factor 2: Commitment Letters from Carriers

Phase 2:

Factor 3: Management Approach (Oral Presentation Slide Deck) Factor 3: Management Approach (Oral Presentation) Factor 4: Web Portal Capability (Oral Presentation) Factor 5: Past Performance Factor 6: Price

Order of Importance:

Factors 1 and 2 are of equal importance and are the most important evaluation factors. Factors 3 and 4 are equally important and are more important than Factor 5. When combined, the non-price factors are more important than Price (Factor 6).

As the evaluations of the non-price evaluation factors become more equal between the offerors, price becomes more important in making the award determination. If two or more proposals are determined not to have any substantial technical differences (i.e., are substantially equivalent with respect to the non-price factors), award may be made to the lower priced proposal. It should be noted that award may be made to other than the lower priced proposal if the Government determines that a price premium is warranted due to technical merit. The Government may also award to other than the highest rated proposal, if the Government determines that a price premium is not warranted.

Basis for Award

The DHS contemplates awarding an IDIQ contract to the offeror whose proposal, conforming to this RFP, is determined to be the most advantageous to the Government and represents the best value (as defined in FAR 2.101) in meeting the DHS’s needs, considering the non-price evaluation factors and price. A trade-off approach may be utilized, as necessary.

The Government reserves the right to cancel this RFP if the needs of the requirement are not met.

The Government intends to evaluate offers and award a contract without discussions with offerors.

Therefore, the offeror’s initial offer should contain the offeror’s best terms from a price and technical standpoint. However, the Government reserves the right to conduct discussions if determined to be warranted by the Contracting Officer.

1.0 Evaluation Method

The vendor selection process will follow two phases as described below:

1.1 Mandatory Down-Select Process – Phase 1

After the Government has completed Phase 1 evaluations, all offerors will be notified in writing by the CO of the Government’s mandatory decision for offerors to proceed or not to proceed with Phase 2 proposal submissions. Offerors who receive a PASS evaluation rating for Factor 1 and Factor 2 will be invited to proceed to Phase 2 of the proposal submission process. Offerors who receive a FAIL evaluation rating for either of Factor 1 or Factor 2 will be notified that they are ineligible for award and the offeror will be removed from further consideration.

1.2 Trade-off Process – Phase 2

The Government will conduct the evaluation of proposals by utilizing non-price factors (Factor 3 Management Approach, Factor 4 Web Portal Capability, and Factor 5 Past Performance) and the price factor (Factor 6 Price).

2.0 Evaluation Factors

2.1. Factor 1 ‐ Facility Clearance

Through its evaluation of Factor 1, the Government will determine whether the offeror, as the Prime Contractor or all Teaming Partners proposed in a JV or Mentor Protégé response, has an active Facility Clearance at the Top Secret level by utilizing the Facility Verification Notification from the DCSA NISS. Offerors who possess the required Top Secret Facility Clearance will receive a rating of PASS. Offerors who do not possess a Top Secret Facility Clearance will receive a rating of FAIL. The NISS report will be used for verification of an offeror’s Top Secret Facility Clearance. Offerors who fail to demonstrate possession of the Top Secret Facility Clearance in the Phase 1 submission will be found to be noncompliant with the RFP instructions, will not be evaluated further, and will be ineligible for award. Factor 1 will be evaluated only in the Phase 1 mandatory down select and will not be further considered in the best value tradeoff decision.

2.2 Factor 2 – Commitment Letters from Carriers

Through its evaluation of Factor 2, the Government will determine whether the offeror’s Factor 2 submission meets or does not meet the following minimum requirements:

No. Minimum Requirement 1 Did the offeror submit commitment letters from Verizon, T-Mobile, AT&T, and FirstNet?

2 Did all of the commitment letters submitted clearly state that if the offeror is awarded a contract as a result of RFP #70RTAC25R00000010 by the

DHS, the carrier will commit to working with the offeror in providing telecommunications services to the DHS for the term of the IDIQ contract?

3 Did all of the commitment letters submitted include a date?

4 Did all of the commitment letters submitted include a signature from the carrier representative and his/her name and title?

Offerors who fail to meet any of the above minimum requirements will receive a “Fail” rating for Factor 2, will not be evaluated further, and will be ineligible for award. Factor 2 will be evaluated only in the Phase 1 mandatory down select and will not be further considered in the best value tradeoff decision.

2.3 Factor 3: Management Approach (Oral Presentation)

Offerors will be evaluated for the following aspects during the oral presentation:

(1) The extent to which the offeror describes how all core services and optional services identified in the SOW will be met with a specific focus on providing onsite labor support, MDM, and in-building cellular enhancement services including demonstrated experience with supporting federal or corporate clients.

(2) The extent to which the offeror describes key elements and outlines of efforts, features, and contents that will be addressed in a Program Management Plan (PMP) and a Transition Management Plan (TMP).

(3) The extent to which the offeror describes its ability in relation to the Telecommunications Expense Management Services (TEMS) processes to procure carrier services/devices, perform asset and inventory management services (full asset management lifecycle from procurement to recycling), and perform invoicing and auditing services including demonstrated experience with supporting federal or corporate clients.

(4) The extent to which the offeror demonstrates a step-by step approach to reduce program costs and implement program efficiencies.

(5) The extent to which the offeror demonstrates how service level compliance will be measured, assessed, reported, and performed.

(6) The extent to which the offeror describes an approach to team arrangements, selection, roles and responsibilities, and its impact to the overall solution. The extend to which the offeror discusses its capability to retain, train, and provide an experienced onsite workforce.

(7) The extent to which the offeror describes a methodology for identifying, tracking, reporting, and mitigating key risks, also addressing the currently identified potential key risks.

(8) The extent to which the offeror describes an approach to handle issues, including how to control and/or escalate the issues, and decision-making process to handle them.

(9) The extent to which the offeror demonstrates how carrier relationships will affect service delivery in the various domestic and international locations.

2.4 Factor 4: Web Portal Capability (Oral Presentation)

Offerors will be evaluated for the following aspects during the oral presentation:

• The extent to which the offeror demonstrates the overall capabilities of the portal solution to meet the needs of the CWMS requirement for DHS as stated in the SOW, Section 2.4 Management Portal.

• The extent to which the offeror demonstrates the portal capability to support

Telecommunication Expense Management Services (TEMS) in accordance with the below criteria:

(1) Describe the complete Telecommunications Expense Management Services (TEMS) lifecycle processes to procure carrier services/devices, perform asset and inventory management services from procurement to recycling, and perform invoicing and auditing services as stated in the SOW, Section 2.3 Telecommunications Expense Management Services (TEMS).

(2) Ability to track the inventory of devices, services, applications, licenses and accessories, and capability to track all Moves, Adds, Changes, and Disconnects (MACD) requested and completed within the portal to include service and device history as stated in the SOW, Section 2.4.6 Device Management.

(3) Depict how Moves, Adds, Changes, and Disconnects (MACD) services will be completed and communicated through automated notifications as stated in the SOW, Section 2.4.4 Workflow.

(4) Capability to track organization and components utilizing an organizational cost center hierarchy structure and site locations as stated in the SOW, Section 2.4.5 Data Fields and Section 2.4.7 Organizational Cost Center Hierarchy.

(5) Ability to track users and service within a distinct category and editable comments as stated in the SOW, Section 2.4.5 Data Fields.

(6) Outline how policy management and enforcement to include sign off will be conducted as stated in the SOW, Sections 2.4.1 Security Requirements, 8.13 Compliance with DHS Security Policy and 8.22 Personal Identification Verification (PIV) Credential Compliance.

(7) Depict how the management of a technology refresh program will be completed as stated in the SOW, Section 2.3.1.5 Refresh.

(8) Outline your expense management process to include billing and usage information, service and contract management (warranty, terms and conditions), and an analysis and optimization of plans, services, utilization as stated in the SOW, Section 2.3 Telecommunications Expense Management Services (TEMS).

(9) Provide flexible/dynamic agency-controlled information fields and the ability to download data in multiple formats (CSV, XLS, XLSX, TXT, etc.) as stated in the SOW, Section 5.3 Reports and Section 2.4.5 Data Fields.

(10) Ability to configure reporting and the workflow approval process based on role-based permissions to include showing/hiding costs as stated in the SOW, Section 2.4.3 User Roles and Section 2.4.4 Workflow.

(11) Capability to perform a DHS authorized and approved data transfer between the portal and an applicable DHS financial, inventory, or contracting information system as the data source as stated in the SOW, Section 2.4.2 Interface Requirements.

2.5 Factor 5: Past Performance

The past performance evaluation will assess the Government’s confidence in the offeror’s likelihood of successful performance based on how well the offeror has performed on recent and relevant contracts/orders.

The Government will evaluate whether the offeror’s past performance examples provided are for the provision of cellular wireless managed services to the Federal, State, local government and/or private sector clients with a total value of $25 million or more. The Government prefers examples with the U.S. Government and work performed within the last three (3) years from the RFP issuance date. The Government will not consider examples performed by the offeror’s subcontractor. However, pursuant to 13 CFR 125.8, the Government will consider work done by each partner to a joint venture as well as any work done by the joint venture itself previously. In addition, pursuant to 13 CFR 125.11, a small business concern that has been a member of a joint venture may elect to use the past performance of the joint venture, provided, however, that a small business cannot identify and use its own experience work that was performed exclusively by other partners to the joint venture.

The Government will examine how well the offeror performed the work by evaluating (1) the completed CPARS evaluation report(s) submitted by the offeror in its proposal, and/or (2) the information provided by the customer POC(s) in the PPQ(s). The Government may also use present and/or past performance data obtained from a variety of sources, not just those contracts/orders identified by the offeror in evaluating past performance. The Government reserves the right to contact those customers noted in the references provided by the offerors to validate the information provided.

Offerors with no past performance or for whom information on past performance is not available will receive a “neutral” rating and will not be evaluated either favorably or unfavorably.

2.6 Factor 6: Price

The price proposal will be evaluated to determine if it is fair and reasonable. All proposed prices will be evaluated by reviewing the offeror’s completed Attachment 3 Pricing Template. The total evaluated price will be calculated on a weighted cost basis as shown on the “Total Cost” tab, Cell D9, in the Pricing Template. The total evaluated price will be used when the best value decision will be made. Evaluation of proposed Sample Order Pricing requires the Government to determine if the offeror followed the instructions properly to develop the total pricing with a full understanding of the factors and information given in the task order scenario. The government may reject any price proposal that is found not compliant with the RFP instructions.

Except when it is determined in accordance with FAR 17.206(b) not to be in the Government’s best interests, the Government will evaluate price proposals for any option periods contained in the RFP. This includes options under FAR clause 52.217-8, Option to Extend Services, which applies to this RFP.

In accordance with FAR 52.217-8, the option to extend services for an additional six months using FAR Clause 52.217-8 will be incorporated within the award resulting from this RFP. For the evaluation purpose, the Government will use the option period 9 pricing on Attachment 3 to evaluate the potential six additional months. The Government will determine whether the price including the option available under FAR 52.217-8 is fair and reasonable. The Government may choose to exercise the Option to Extend Services at the end of any performance period (base or option periods). Prices for the base and option periods, including the 6-month option available under FAR 52.217-8, will be evaluated to ensure that they are fair and reasonable for performance of the requirements established in the RFP and as proposed in the technical submission. The price for the effort associated with FAR 52.217-8 will not be included in the total awarded value at contract award. If, at the end of the contract’s period of performance (the end of the base period or any option period) and within the time period established in the clause, the Government chooses to exercise this option, the pricing will be pursuant to the rates specified in the contract for the preceding performance period.

III. IDIQ TERMS AND CONDITIONS

Only the Contracting Officer (CO) for the IDIQ is authorized to change the terms and conditions at the IDIQ level by issuing a modification bilaterally signed by the CO and the Contractor, which is also referred to as the IDIQ Holder.

1.0 IDIQ Contract Period of Performance/Ordering Period

The Period of Performance of this IDIQ contract, which will also be referred to as the Ordering Period, will be a 12 month base ordering period with nine (9) 12-month optional ordering periods.

The anticipated period of performance dates are as follows:

Base Period: 11/25/2025 – 11/24/2026 Option Period One: 11/25/2026 – 11/24/2027 Option Period Two: 11/25/2027 – 11/24/2028 Option Period Three: 11/25/2028 – 11/24/2029 Option Period Four: 11/25/2029 – 11/24/2030 Option Period Five: 11/25/2030 – 11/24/2031 Option Period Six: 11/25/2031 – 11/24/2032 Option Period Seven: 11/25/2032 – 11/24/2033 Option Period Eight: 11/25/2033 – 11/24/2034 Option Period Nine: 11/25/2034 – 11/24/2035

Orders may be issued at any time during the IDIQ contract period of performance and may extend for a period of twelve (12) months after the expiration date of the IDIQ contract. The period of performance of each order will be specified at the order level.

2.0 Place of Performance

All Core services will be performed at the contractor’s facilities. Optional labor support shall either be onsite or offsite and will be specified at the Order level. The contractor shall recommend and provide sufficient staff to maintain all levels of performance and support.

The place of performance for In-building wireless services shall include DHS facilities within the continental United States.

3.0 Type of Orders

The IDIQ contract will allow for Firm Fixed Price (FFP), Time and Materials (T&M), Labor Hour (LH), and hybrid type orders. The type of order will be identified at the order level.

4.0 Flow Down of Clauses

All clauses on the Contractor’s IDIQ contract will flow down to each order.

6.0 No Obligation of Funds

No funding obligation will be made on the IDIQ contract, since each individual order placed against this IDIQ contract will obligate funds. However, funding obligation in the amount of $2,500 is provided as a minimum guaranteed amount covered by this IDIQ contract.

Immediately after the first order is issued against the contract, the funds will be de-obligated by contract modification. This IDIQ contract does not obligate any additional funds.

7.0 Guarantee and Maximum Contract Limitation

Minimum. The minimum guaranteed award amount for this IDIQ contract is $2,500 for only the base period of performance of this contract (inclusive of any fee). Either an option exercise under FAR clause 52.217-9 or an extension under FAR clause 52.217-8 does not re-establish the contract minimum.

(a) Maximum. The cumulative dollar ceiling value of the resulting multiple award IDIQ contract is $3,066,613,353.66.

(b) The Government has no obligation to issue Orders to the Contractor beyond the amount specified in paragraph (a) of this section.

8.0 IDIQ Ordering Procedures

8.1 IDIQ orders and administration thereof, will be performed by duly appointed COs assigned by DHS Headquarters and Components within their warrant authority. The order-level CO shall award and administer orders in accordance with the DHS internal ordering procedures that will be established immediately after the IDIQ award, and the procedures outlined in FAR 16.505(a) Ordering from Single-award IDIQ contract. Task orders are subject to the terms and conditions of the IDIQ contract.

8.2 All costs associated with the preparation of the Contractor’s order proposals will be at the

Contractor’s expense.

8.3 When a requesting office identifies a need that is within the scope of this IDIQ contract, the requesting office’s CO and COR shall follow all Headquarters/Component procedures for ordering off a single-award IDIQ contract.

8.4 IDIQ orders may only be issued from the date of the IDIQ contract establishment through the IDIQ contract’s expiration date. The maximum period of performance for the order after the expiration date of the IDIQ contract shall be no longer than twelve (12) months.

8.5 Each order issued under this IDIQ contract will include the following information, as applicable:

(1) IDIQ contract number and order number;

(2) Date of the order;

(3) Description of the work to be performed;

(4) The work schedule, period of performance, or required completion date (include the requesting office’s typical hours of operation, if applicable);

(5) Place of performance;

(6) Deliverables;

(7) CLIN number and description, quantity, unit price, and extended total;

(8) The firm-fixed-price to complete the requirements or labor-mix table with labor categories and rates identified;

(9) The security requirements;

(10) The payment schedule; and

(11) Accounting and appropriation data.

8.6 Special Requirements for T&M and LH Orders

For each order against this IDIQ contract that is issued on a T&M or LH basis, additional provisions and clauses required for and/or applicable to T&M or LH services will be incorporated by the Component ordering office in its RFP and the resultant task order award.

9.0 Organizational Conflicts of Interest Notice

The Offeror shall be aware that they may be deemed ineligible to participate in task orders by reason of an organizational conflict of interest (OCI) (see FAR 9.5, Organizational and Consultant Conflicts of Interest). The Contractor’s eligibility or ineligibility related to the existing or potential OCI to participate in task orders is determined by the task order level CO.

10.0 Termination

Notwithstanding any other provision relating to this IDIQ contract, DHS may terminate the IDIQ contract at any time in accordance with FAR 52.212-4 (l) or (m).