CPI PAST PERFORMANCE QUESTIONNAIRE.pdf

FOUO – Source Selection Information – See FAR 2.101 and 3.104 Page | 1

PAST PERFORMANCE QUESTIONAIRE FOR SERVICES

In reference to RFP SP4703-20-R-0002 DLA Continuous Process Improvement/ Lean Six Sigma Services

Survey should be completed and emailed no later than June 5, 2020 5:00 pm EST to Thomas.J.Walsh@dla.mil

EVALUATION SUBMITTED BY:

1. Organization/Office Symbol:______________________________________

2. Name & Title: __________________________________________________

3. Email address of person completing questionnaire:_________________________

4. Phone number of person completing questionnaire: ________________________

5. Relationship to contract______________________ (CO or ACO, COR, COTR)

EVALUATION OF:

1. Name of Contractor questionnaire is being completed for: _______________________________________

2. Contract Number: _______________________________________

3. Type of Contract: ( )Negotiated ( ) Sealed Bid ( ) Cost Reimbursement ( ) Fixed Price

( )Other:_____________________

4. Role Contractor played in Prior Contract: ( ) Prime ( ) Joint Venture Team Member ( ) Subcontractor

5. Role Contractor played in Pending Contract: ( ) Prime ( ) Joint Venture Team Member ( ) Subcontractor

6. Length of time your agency/firm has been involved with the offeror:_______________________

7. Description and location of work:___________________________________________________

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8. Date of Award: _________________

9. Is Performance on this contract being reported in CPARS ( ) No, complete pages 3-4 of questionnaire ( ) Yes, answer question “A” and pages 3-4 below

a. Has the scope of work significantly changed since the last CPAR? ( ) No ( ) Yes, provide details in “D” below

b. Has there been any significant changes in contractor performance between the last

CPARS and now? ( ) No ( ) Yes, answer question “C” below

c. Has an out-of-cycle CPAR been initiated to document changes in performance?

d. Comments to support answers to questions (A), (B), and (C)

10. Signature_________________________________________ Date: _______________________

Additional Information

RATING SCALE: Please use the following ratings to answer the questions on page 3

Rating Definition Exceptional Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the element or sub-element being evaluated was accomplished with few minor problems for which corrective actions taken by the Contractor were highly effective.

Very Good Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the element or sub-element being evaluated was accomplished with some minor problems for which corrective actions taken by the Contractor were effective.

Satisfactory Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the Contractor appear, or were, satisfactory.

Marginal Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being evaluated reflects a serious problem for which the Contractor has not yet identified corrective actions. The Contractor’s proposed actions appear only marginally effective, or were not fully implemented.

Unsatisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the Contractor’s corrective actions appear or were ineffective.

N/A (Not Applicable) Should be used if the ratings are not going to be applied to a particular area for evaluation.

NOTE For statements indicating less than “Satisfactory”, please provide a brief explanation in the comments section of the survey.

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CONTRACTOR PERFORMANCE EVALUATION SURVEY FOR SERVICES

N /A

U n sa ti sf ac to ry

M ar gi al

Sa ti sf ac to ry

V er y G o o d

Ex ce lle t a.) QUALITY OF SERVICE:

(1) The Vendor provides a product or service that complies with the contract requirements, specifications, and standards of quality.

(2) The Vendor submits accurate deliverables / reports.

(3) How well did the Vendor establish & maintain a quality program ensuring the ongoing quality of all significant processes were performed?

(4) The Vendor utilizes personnel that were appropriate to the effort performed.

(5) How well did the vendor assist in improving the continuous process improvement of your company?

(6) How well did the vendor improve your company’s auditability readiness and sustainment?

(7) How well did the vendor ensure organic resources and candidates are coached to develop a culture of problem solvers?

b.) COST CONTROL:

(1) The Vendor performs the effort within the estimated cost/price.

(2) The Vendor submitted accurate invoices on a timely basis.

(3) Vendor’s response to change order was timely and accurate. If the changes in costs/price were initiated or caused by the Vendor please explain in Comments Section.

c.) TIMELINESS OF PERFORMANCE AND DELIVERABLE SCHEDULE:

(1) The tasks required under this effort are performed in a timely manner and in accordance with the performance schedule, deliverable schedule and period of performance of the contract.

(2) The Vendor was responsive to technical and/or contractual direction.

d.) MANAGEMENT APPROACH AND BUSINESS RELATIONSHIPS:

(1) The Vendor demonstrates effective management over the effort performed.

(2) The Vendor maintains an open line of communication so that the Contracting Officer’s

Representative (COR) and/or Contracting Officer’s Technical Representative (COTR) were apprised of technical, cost, and schedule issues.

(3) The Vendor presents information and correspondence in a clear, concise, and business‐ like manner.

(4) The Vendor promptly notified the COR, COTR and/or Contracting Officer in a timely manner regarding urgent issues.

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(5) The Vendor cooperates with the Government in providing flexible, proactive, and effective recommended solutions to identified risk areas and/or critical program issues.

(6) How well did the Vendor plan for initial implementation of the project and achieve operation of task requirements once the contract began?

(7) How well did the Vendor manage/transfer knowledge/lessons learned/coordinate past, current, and future task orders?

e.) MANAGEMENT OF KEY and NON‐KEY PERSONNEL:

(1) The labor turnover in key personnel labor categories was minimal and did not adversely affect Vendor performance.

(2) The Vendor provided the proposed qualified personnel to fulfill the requirements of the contract.

(3) The Vendor maintained a trained, qualified and experienced workforce in sufficient numbers to meet contract requirements.

(4) The Vendor replaced Key Personnel in a timely manner.

f.) CUSTOMER SATISFACTION:

(1) The services provided adequately met the needs of the program for the contract tasks requirement.

(2) The Vendor was able to perform with minimal or no direction from the COR or the COTR.

(3) I am satisfied with the performance of the Contractor under this effort.

COMMENTS: