CONTRACTOR_REFERENCE_CHECK_FORM_AND_SAMPLE_LETTER.pdf
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- Attached to
- GALVANIZED WATER SERVICE LINE REPLACEMENTS (WIFA) State and local contract opportunity
- Solicitation number
- JOC 243-B
- Issued by
- Maricopa County, Phoenix City, Arizona
About this file
The document is a Contractor Performance Evaluation package from the City of Phoenix's Design and Construction Procurement section for the Galvanized Water Service Line Replacement 2-Step Job Order Contract (JOC 243), with OpenGov ID No. JOC 243-B. The package includes comprehensive instructions for soliciting and completing reference checks for contractor performance evaluations, a sample cover letter template, and a detailed evaluation form. The City is requesting reference information from agencies where the contractor has previously performed services, with the first three references submitted being accepted and scored. Each reference check can earn up to 7 points (totaling 21 points possible), and references must be submitted by 12:00 pm Phoenix time on May 30, 2025, to sog.referencechecks@phoenix.gov.
The evaluation form requires references to rate the contractor on six key performance areas: business relationship, team consistency, problem-solving proactivity, scope completion, work quality, and innovative suggestions. Ratings range from 1 (Unsatisfactory) to 4 (Excellent), with references also indicating whether they would contract with the firm again. The completed forms will become public record and will be used to evaluate firms competing for contract awards. The reference check process is designed to provide a comprehensive assessment of a contractor's past performance, with an emphasis on project-specific relevance and detailed, objective evaluation.
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Text version
CONTRACTOR REFERENCE CHECK INSTRUCTIONS, FORM, AND SAMPLE LETTER
The attached Contractor Performance Evaluation Form is to be provided to the agencies or entities for which your firm has recently provided services similar to those requested for this project. Provide the evaluation form to the Owner, or the Owner's representative directly responsible for oversight of the project to complete and submit to the email box listed below.
The first three references submitted will be accepted and the scores utilized as part of the evaluation process. Each reference check is worth up to 7 points for a total of up to 21 points available.
The form is to be completed by the agency or entity and uploaded to the (email box) at:
sog.referencechecks@phoenix.gov
The procurement identifier is: JOC 243-B
OpenGov ID No.: JOC 243-B
Attention: Heather Roye
Also attached is a sample performance evaluation cover letter that may be used when sending the reference check request.
Sample Contractor Performance Evaluation Cover Letter
Sample Cover Letter Contact Name Address of Reference
(Your Name) is responding to a Request for Qualifications (RFQ) from the City of Phoenix Office of the City Engineer's Design and Construction Procurement section.
The City is requesting reference information related to our past performance. As a part of the response submittal process, the City is requesting performance evaluations from agencies that our firm has performed services for either in the past or is currently receiving services.
I would appreciate your cooperation in completing the attached Contractor Performance Evaluation form and return by email the completed form by 12:00 pm Phoenix time on May 30, 2025 to:
sog.referencechecks@phoenix.gov
Reference in Subject Line: OpenGov ID No.: JOC 243-B
For questions, Heather Roye, Contracts Specialist at 602-261-8894.
Failure to submit the Contractor Performance Evaluation form by the above date will have a negative impact on the proposal we submit for this service. Your cooperation in submitting this form by this date is appreciated.
If you have any questions regarding this request, please contact Heather Roye, Contracts Specialist at 602-261-8894.
Sincerely, INSTRUCTIONS FOR COMPLETING CONTRACTOR PERFORMANCE EVALUATION
Evaluate the contractor's contract performance in each of the rating areas listed below. On the Contractor Performance Evaluation form, circle the rating from 1 to 4 that most closely matches your evaluation of the contractor's performance. Comments are not required but appreciated. Every rating area must be scored.
The Design and Construction Procurement section will use the information from this form to evaluate firms competing for contract award. This completed form will become public record and upon request, will be released to the contractor or any other entity.
Please submit the completed form to the address indicated on the bottom of the Contractor Performance Evaluation form. Thank you for your time and your cooperation.
Galvanized Water Service Line Replacement 2-Step JOC 243
OpenGov ID No.:
CONTRACTOR PERFORMANCE EVALUATION FOR
(firm name)
In the box below, provide the project title, contracted services provided by the firm, and start and completion dates of services. This form is to be completed by the Owner, or the Owner's representative directly responsible for oversight of the project. The project services evaluated must be relevant to the services of this oroiect. Everv ratina area must be scored.
RATINGS: Summarize the Contractor's performance and circle the number below that corresponds to the performance rating for each category. Please see the rating scale.
Please do not use N/A for scoring.
1 = Unsatisfactory (.25 pt.); 2 = Poor (.50 pt.); 3 = Good (.75 pt.); 4 = Excellent (1.0 pt.)
HOW WOULD YOU RANK THE 4 Comments:
BUSINESS RELATIONSHIP 3
BETWEEN THE OWNER AND THE 2
FIRM? 1
WAS THE TEAM PRESENTED IN 4 Comments:
THE PROPOSAL THE TEAM THAT 3
WORKED ON THE PROJECT TO 2
COMPLETION? 1
WAS STAFF PROACTIVE IN 4 Comments:
SOLVING PROBLEMS THAT MAY 3
HAVE OCCURRED ON THE 2
PROJECT? 1
WAS THE CONTRACTED SCOPE 4 Comments:
OF SERVICES COMPLETED ON 3
TIME AND WITHIN BUDGET? 2
HOW WOULD YOU RATE THE 4 Comments:
QUALITY OF WORK PERFORMED 3
BY THIS FIRM ON YOUR 2
PROJECT? 1
DID THE FIRM RECOMMEND 4 Comments:
EFFICIENCIES OR PROVIDE 3
INNOVATIVE IDEAS OR 2
SUGGESTIONS? 1
JOC 243-B
WOULD YOU BE WILLING TO YES Comments:
CONT RACT WITH THIS FIRM
AGAIN? (YES = 1 point)
NO
TOTAL SCORE (MAXIMUM 7 POINT S)
Reference Evaluation Provided By:
Name and Title:
Agency/Organization: ______________________ _
Date:
Telephone Number: _________ _
Email completed form by May 30. 2025 by 12:00 pm Phoenix time to:
sog.referencechecks@phoenix.gov
*EMAIL SUBJECT LINE SHOULD REFERENCE OPENGOV ID NO.: JOC 243-B
The document should reference the project number and firm for which the reference check is being submitted. If no project number is available, reference the service and firm for which the reference check is being submitted.
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