COARNG PWS Final.docx

PERFORMANCE WORK STATEMENT (PWS)

FOR

Colorado Army National Guard (COARNG) Network Circuits & Telecommunications Services

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform Network Circuits & Telecommunications Services, as defined in this PWS.

1.2 Background: COARNG G6 serves the readiness needs for over 3,500 military and civilian employees and 27 locations throughout Colorado. COARNG is headquartered in Centennial, CO for all primary IT services and alternately located at FT Carson, CO for all redundancy processes. COARNG currently provides network and telecom services through multiple contract vehicles to support the agency.

1.3 Period of Performance (PoP): The Period of Performance shall be 1 Base Year of 12 months and (2) 12-month option years.

1.4 General Information:

1.4.1 Quality Control (QC): NA.

1.4.2 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.3 Recognized Holidays: NA.

1.4.4 Place and Performance of Services: See Attachment A for locations of all circuit and telecommunication connections that are provided 24/7 365 days a year to maintain connectivity to the DODIN and life safety resources. Services on site by the provider of physical personnel are limited in number and personnel are to always be escorted by government personnel for maintenance requirements.

1.4.4.1 Telework: NA

1.4.4.2 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.4.3 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times, and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance. The Government reserves the right to direct the removal of an employee for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.5 Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1 For contractors requiring Common Access Card (CAC): NA

1.4.5. For contractors that do not require a CAC, but require access to a DoD facility or installation: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), and applicable installation, facility and area commander installation/facility access, and local security policies and procedures (provided by a government representative).

1.4.5.3 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR Subpart 42.5. The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Identification of Contractor Employees: All maintenance personnel when conducting repairs as Government facilities will be badged as visitor in accordance with installation guidelines. All badges will be returned at the end of the site visit.

1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 Contracting Officer (KO): A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 Contracting Officer Representative (COR): An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment will be in writing and will state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.5 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.6 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.8 Quality Assurance: The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.11 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: The Government will furnish the necessary space within demarcation locations for the housing of contractor equipment to provide requested services to the COARNG.

3.5 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

5.0 Skipped

6.0 Requirements: The contractor shall: provide Wide Area Network circuits for internet access and telecommunications to support the COARNG enterprise. The WAN will provide an interconnected Northern and Southern LATA for connectivity purposes. See Attachment A for WAN Diagram. Due to the critical nature of the network the provider must be a certified Telecommunications Company that owns the network for the services that they are providing.

Additionally, the contractor shall provide voice services such as POTS and ISDN PRI to facilitate VoIP calling, local calls, alarm systems and out of band management capabilities.

The contractor shall provide Project Management and Technical support by providing the required personnel in order to perform the tasks and produce the deliverables identified in this PWS.

See Attachment B for detailed requirements for all COARNG service locations.

It should be noted that Access Arrangements are included as a mandatory component and shall be priced as part of the bid.

6.1 Metro Optical Ethernet

6.1.1 Service Description: Metro Ethernet combines the power of Ethernet and optical technologies across MANs to provide scalable and secure bandwidth. Metro Ethernet provides local area network (LAN)-to-LAN connectivity between 2 or more locations within a metro area. It is suitable for data applications including: data file transfer, Internet access, off-site data storage and access to Hosting, outsourced mail and file server service and outsourced application service. The service is also well suited to voice and video applications. The contractor shall price all MOE locations with the desired speeds as found in Attachment B Tab MOE.

6.1.2 Connectivity: See Attachment B COARNG WAN Diagram.

6.1.3 Interfaces: Interfaces can be any of the following combinations Fiber to Fiber, Fiber to Copper, Copper to Copper as long as method establishes the desired end state of over WAN.

6.2 Optical Wavelength Service

6.2.1 Service Description: Optical Wavelength Service (OWS) is a fiber optic based service that provides dedicated, point-to-point, single-fiber data transport at speeds ranging from 1 to 100 Gbps. The OWS contractor always provides the optical devices and fiber connectivity, thus enabling an agency to acquire high broadband transport without the cost of developing, owning, and operating the network infrastructure.

6.2.2 Connectivity: OWS shall interconnect the Northern and Southern MOW Cloud at 1GB. See Attachment A for Service diagram.

6.2.3 Interfaces: Interfaces can be any of the following combinations Fiber to Fiber, Fiber to Copper, Copper to Copper as long as method establishes the desired end state of over WAN.

6.3 Plain Old Telephone Service

6.3.1 Service Description: Plain old telephone service (POTS), or plain ordinary telephone service, is a retronym for voice-grade telephone service employing analog signal transmission over copper loops.

6.3.2 Connectivity: The COARNG requires multiple POTS lines and many of our remote sites to provide local calling from and an originating area code, alarm systems, out of band management and other functions. All lines will be terminated with at the facility servicing post. See Attachment B Tab POTS for requirements. See additional Attachments C, D, & E for required feature codes for our mandatory configurations to preserve life safety configurations.

6.3.3 Interfaces: Copper interfaces.

6.4 Fiber (+) Plus

6.4.1 Service Description: Fiber Plus Enterprise is a High-speed symmetrical data connection from 50 Mbps to 1 Gbps.

** Solution should be tailored to provide a centrally managed solution that will allow the COARNG to manage, secure and connect its commercial network.

*** Must provide routing devices that will support up to at least 50 -100 users at a time.

6.4.2 Connectivity: The COARNG requires additional circuits at the level of Fiber+ at select locations to support guest networks. Speeds must range from 50MB to 1GBS symmetric. See attachment B for locations. All circuits must provide customer presence equipment and a cloud managed firewall equivalent to a Cisco MerrakiMX solution.

6.4.3 Interfaces: Copper Customer handoff RJ45.

6.5 Primary Rate Interface

6.5.1 Service Description: The Primary Rate Interface (PRI) is a telecommunications interface standard used on an Integrated Services Digital Network (ISDN) for carrying multiple DS0 voice and data transmissions between the network and a user

6.5.2 Connectivity: In order to run the current COARNG VoIP infrastructure as it currently is engineered four (4) DS1 connections are required. Please see Attachment A Tab PRI for details on the requirements for ISDN services required by the COANG. Note this requirements includes, T1 & DS1 connections, DiDs and other services required in this category.

6.5.3 Interfaces: Copper Transmission lines.

6.6 Transition project management is the planning, staffing, executing and controlling of all aspects of transition activity to achieve the Government's objectives. The contractor shall conduct transition planning and provide advice on strategies to minimize the transition time and have completed transition no later than May 31, 2020 due to current open market contract expiration. All Circuits and Connections must be live and transitioned.

6.6.1 Transition Report: During and after transition of services, the contractor will provide monthly metrics on activation status, hereby known at the Transition Report. The Transition Report will identify transition status of each location during the migration of service. Service status will include but not limited to site location and/or Network Site Code (NSC), ASRN and/or ASRN-2 (if provided by COARNG), Agency Hierarchy Code (AHC), Firm Order Commitment Dates (FOC), Service Order Completion dates (SOC) Service Order Completion Notices (SOCN), Unique Billing Identifier (UBI). This report will be provided as CSV attachment and emailed to andrew.s.gray.civ@mail.mil.

6.7 Market Assessment/Technology Refresh: Prior to exercising option years the contractor shall assess the market place to determine if technology advancements have occurred that may offer a more cost effective service solution than what is in use by the customer. The contractor shall provide a report to the COR with the results of that assessment, the contractor may recommend other speeds, methods or technologies that would offer a cost-effective benefit and value to government over the current access arrangements. Upon review of these reports, the COR may determine it is in their best interest to migrate service to a new solution through the established ordering procedures.

6.8 Program Review Meetings: The contractor shall attend an initial contract kick-off meeting at a location to be determined by the customer within 10 days of contract award. The contractor Program Manager shall attend monthly program review meetings with the DoD Program Manager (PM) and the COR. The meetings shall be held beginning one month after contract award. The agenda for these meetings shall be finalized and distributed five business days prior to their scheduled date to the COR and the DoD PM for distribution to appropriate personnel. These meetings shall include both formal presentations and working session formats. The contractor shall provide the formats for presentations and the hardcopy packages.

6.9 Web Interface: The contractor will provide a web interface for the purpose of gathering information during and after transition. The web interface will provide the capability for management of awarded services. At a minimum, the web interface will provide Pricing Catalog, Trouble Ticketing, Inventory Management, SLA Management and Billing. In addition, the web interface will support common industry products. At a minimum, the web interface will support Microsoft Internet Explorer/Edge, Google Chrome, Mozilla Firefox, and Apple Safari. All will work on both desktop and mobile platforms.

6.10 Contractor Manpower Reporting Application (CMRA):

6.10.1 The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Colorado Army National Guard via a secure data collection site.

6.10.2 The contractor shall completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs shall be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 20XX. Contractors may direct questions to the help desk at http://www.ecmra.mil

7. Performance Metrics

7.1 MOE & OWS Performance Metrics: The performance levels and acceptable quality level (AQL) of KPIs for MOE are mandatory unless marked optional.

(Threshold)

(Single Connection)

Notes:

1. ETS availability is measured end to end and calculated as a percentage of the total reporting interval time that the ETS is operationally available to the agency.

Availability is computed by the standard formula:

2. Latency value is the average round trip delay experienced by an end user across the contractor’s network to other agencies’ sites. It is the average time for packets to travel over the core network. The ICMP test can be used to calculate packet delivery and latency. The ICMP test consists of sending, every five minutes, a series of five test packets between originating SDP and destination SDP. The test results are then analyzed to determine packet loss. Contractor shall meet or exceed standards set by RFC 1242 and RFC 1242 and RFC 2285. It can be determined by the following formula: (Distance/(0.6*C)hops*delay), where c is the velocity of light and 0.6 is the multiplier recommended by the ITU (G.144) is ms/km plus the delay in each hop caused by the routers times the number of hops.

3. Measurements of packet jitter are performed by injecting packets at regular intervals into the network and measuring the variability in the arrival time. Relevant standard is RFS 2679.

4. Network devices, such as switches and routers, sometimes have to hold data packets in buffered ques when a link gets congested. If the link remains congested for too long, the buffered ques will overflow and data will be lost. The loss can be measured with the ICMP test. The contractor is expected to meet or exceed relevant standards such as RFV 1242 and RFC 2285.

5. Restoration for links transported over the Ethernet infrastructure (i.e., Ethernet switches) is achieved by the use of protocols such as Spanning Tree 9IEEE.802.1d, which converge more slowly than SONET. Therefore, ETS for critical users shall be delivered over a carrier class infrastructure.

7.2 Fiber + Performance Metrics

The performance levels and AQL of KPIs for IPS are mandatory unless marked optional. Standard Enterprise SLA offering is acceptable for fiber +.

7.3 Primary Rate interface Service Performance Metrics

The performance levels and AQL of KPIs for PRI listed in Paragraph 7.3 are mandatory.

1. Latency is the average round trip time for a packet to travel from source SDP to destination SDP. This applies to CONUS.

2. Grade of Service (Packet Loss) is defined as the percentages of packets that are sent by the source SDP but never arrive at the destination SDP (the percentage of packets that are dropped). The packet loss can be measured with an ICMP test. This applies to CONUS.

3. Availability is measured end-to-end and calculated as a percentage of the total reporting interval time that the IPVS is operationally available to the agency. Availability is computed by the standard formula:

4. Jitter is the average variation or difference in the delay between received packets of an IP packet data stream from SDP to SDP. Relevant standard: IETF RFC 1889. This applies to CONUS.

5. As defined in ITU-T specification P.800 series.

6. See Section G.8.2 for definition and how to measure.

7.4 POTS Performance Metrics

The performance levels and AQL of KPIs for POTS are mandatory unless marked optional.

1. CSVS availability is calculated as a percentage of the total reporting interval time that the voice service is operationally available to the agency. Availability is computed by the standard formula:

2. Grade of Service is the proportion of calls that’s cannot be completed during the busy hour because of limits in the call handling capacity of one or more network elements. For example, 0.01 indicates that 1 percent of the calls are not being completed (1 out of 100 calls).

7.6 Service Level Requirements

All standard SLAs for Government Class customers will apply.

7.7 Performance Reports

7.7.1 Service Reports: The contractor shall provide Service Reports detailing the performance levels and acceptable quality level (AQL) of key performance indicators (KPIs) for Services in Paragraph 7. Reports shall include port utilization statistics which customers can use to validate and plan their requirements. The reports shall be electronically available for customer access on a monthly basis.

7.7.2 Network Utilization Reports: Customer requires a network utilization report. The report will contain the daily average bandwidth utilization and the daily peak bandwidth utilization for all IPS and ETS connections to be received monthly via email to aid in network management and shall also be available for web access.

7.7.2.1 Contractor-Provided Contract Data Sets: Deliverables

The following table lists the data set deliverables the contractor shall provide to the customer as part of this Contract.

8.0 Applicable Publications: Publications applicable to this PWS are listed below:

Publication (Chapter/Page)

Federal Acquisition Regulation https://www.acquisition.gov/?q=browsefar or http://farsite.hill.af.mil/

Defense Federal Acquisition Regulation Supplement http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html or http://farsite.hill.af.mil/

DoDM 1000.13-M-V1 DoD Identification (ID) Cards (Enclosure 2, paragraph 3.b) 01/23/2014 http://www.esd.whs.mil/Directives/issuances/dodm/

Federal Information Processing Standards (FIPS) Publication 201-2 Personal Identity Verification (PIV) of Federal Employees and Contractors (paragraph 9) August 2013 http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-2.pdf

http://www.dtic.mil/whs/directives/corres/pub1.html

Army Directive 2014-05 Policy and Implementation Procedures for Common Access Card Credentialing and Installation Access for Uncleared Contractors

03/07/2014 http://www.apd.army.mil/ProductMaps/PubForm/ArmyDir.aspx

AR 190-13

The Army Physical Security Program 02/25/2011 http://www.apd.army.mil/ProductMaps/PubForm/AR.aspx

Homeland Security Presidential Directive (HSPD)-12 Policy for a Common Identification Standard for Federal Employees and Contractors 08/27/2004 https://www.dhs.gov/homeland-security-presidential-directive-12

DoDD 5400.11 Department of Defense Privacy Program 10/29/2014 http://www.dtic.mil/whs/directives/corres/dir.html#

DoD 5400.11-R Department of Defense Privacy Program 05/14/2007 http://www.dtic.mil/whs/directives/corres/pub1.html

DoDD 8140.01 Cyberspace Workforce Management

DoD 8570.01-M Information Assurance Workforce Improvement Program

AR 25-2

Information Assurance

AR 530-1

Operations Security

DoD 5220.22-M National Industrial Security Program Operating Manual 02/28/2006 (Change 2: 05/18/2016)

AR 381-12

Threat Awareness and Reporting Program (TARP) (Section II, ¶ 2-4.b)

6.1 Applicable Forms: Forms applicable to the PWS are listed below:

DD 1172-2

Application for Identification Card/DEERS Enrollment

I-9 Employment Eligibility Verification

DD 441

Department of Defense Security Agreement

DD 250

Material Inspection and Receiving Report

TECHNICAL EXHIBIT 1

Performance Requirements Summary (PRS)

This PRS includes performance objectives the Government will use to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

COR

COR

COR

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