US Department of Agriculture (USDA)

Performance Work Statement

SRD Toilet Facility Cleaning

Sulphur Ranger District Arapaho & Roosevelt National Forests and

Pawnee National Grassland

Contents Project Title

General Information

Background and Purpose

2.0 Definitions

3.0 Technical Requirements/Tasks

3.1 Standard of Cleanliness

4.0 Staffing plan, Quality control plan and Work schedule……………………………………………………………………………………………………………………………………………… 5

5.0 Contractor Furnished

6.0 Deliverable/Schedule

7.0 Government Furnished

8.0 Contractor’s Key Personnel

Project Title

SRD Toilet Facility Cleaning

General Information

1.0 Background and Purpose

The Arapaho & Roosevelt National Forest, Sulphur Ranger District requires year-round cleaning services for multiple vault and flush toilet facilities in support of a robust recreation program. The Sulphur Ranger District and Arapaho National Recreation Area offer year-round recreation opportunities and attract high numbers of visitors to these destinations. From packed boat launches to a scenic lake that serves as one of the busiest Wilderness trailheads, the Forest Service is committed to keeping these sites clean, sanitary, and open to the public. The Sulphur Ranger District seeks a contractor that can perform this function to continue meeting these standards.

2.0 Definitions

ACCEPTABLE QUALITY LEVEL (AQL): The maximum allowable deviation from perfect performance that may occur before the Government will invoke payment deduction. An AQL does not allow a contractor knowingly to offer defective service, but limits reduced payment to circumstances in which defective performance results in a measurable reduction in the value of services rendered.

DEFECTIVE SERVICE: A unit of service which contains one or more defects, or nonconformance with specified requirements.

CONTRACTING OFFICER (CO): A Government personnel with the authority to bind the government in a contract.

CONTRACTING OFFICER’S REPRESENTATIVE (COR): A Government person appointed by the contracting officer to help the contracting officer with contract administration and surveillance.

CUSTOMER FEEDBACK: Customer feedback is firsthand information from the actual users of the service.

GOVERNMENT INSPECTOR: A Government person responsible for surveillance of contractor performance.

PERFORMANCE REQUIREMENTS SUMMARY (PRS): Identifies the key service outputs of the contract that will be evaluated by the Government to assure contract performance standards are met by the contractor.

QUALITY ASSURANCE: Those actions taken by the Government to assure services meet the requirements of the Performance Work Statement (PWS).

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP): An organized written document used for quality assurance surveillance. The document contains specific methods the Government will use to perform surveillance of the contractor.

QUALITY CONTROL: Those actions taken by a contractor to control the performance of services so that they meet the requirements of the Performance Work Statement (PWS).

QUALITY CONTROL PLAN (QCP): A quality control plan is a plan developed by the contractor for its internal use to ensure that it performs and delivers high-quality service.

Shoulder Season: The season in between the summer and winter seasons, generally defined as mid-September through the end of October.

Winter Season: The season when some facilities are inaccessible and therefore do not require cleaning.

Contractor Requirements

3.0 Technical Requirements / Tasks

The Contractor shall provide everything necessary to perform the requirements of this contract, including, but not limited to all labor, supervision, materials, tools, equipment, supplies, transportation, permits, insurance and incidentals necessary to clean and sanitize, and pick up trash in and around the recreation site vault and flush toilet facilities and will maintain a satisfactory facility condition and present a clean, neat and professional appearance. All work shall be performed in accordance with this performance work statement and all federal, state and local laws and regulations.

Locations

The work is located at developed and dispersed recreation sites throughout the Sulphur Ranger District, mainly within the Arapaho National Recreation Area. Some roads and sites are not paved and require travel up steep, mountain roads.

Following is a list of all the site locations by group. See directions to sites and a map in the appendices.

Tasks Monday Services:

• Sweep all floors.

• Remove trash from trash receptacle and discard in dumpster. Replace trash receptacle liner as necessary.

• Remove toilet paper from holder and store in dry location.

• Pressure wash the interior of the room walls, both sides of the door, partitions, the toilet (including the inside and outside of the toilet riser), and sinks so that all dirt and fluids are removed.

• Pressure wash the entrance sidewalk between the toilet building and the asphalt parking lot.

• Sweep or squeegee the water off the floors and out of the restroom.

• Wipe dry toilet seat and lid, hand railings, hand sanitizer or soap dispenser and door handle.

• Replace hand sanitizer or refill soap dispenser when unit is at empty, but no more than 1/4 empty.

• Restock toilet paper that is 3/4 used and place partial rolls on top of toilet paper rolls mounted on wall.

• Pick up trash within 25’ around the building.

Friday Services:

• Sweep all floors.

• Remove trash from trash receptacle and discard in dumpster. Replace liner as necessary.

• Clean and remove cobwebs, bugs, and debris from ceilings, walls, and windowsills.

• Clean and sanitize toilets including the riser, underside of the toilet lid and seat, and sinks.

• Clean and sanitize hand railings.

• Clean and sanitize door handles.

• Clean and sanitize hand sanitizer dispenser.

• Replace hand sanitizer or refill soap dispenser when unit is empty, but no more than 1/4 empty.

• Restock toilet paper that is 3/4 used and place partial rolls on top of toilet paper rolls mounted on wall.

• Pick up trash within 25’ around the building.

3.1 Standard of Cleanliness

• Bathrooms are cleaned and disinfected to include sinks, toilets, urinals, plumbing fixtures, partitions, dispensers, doors, walls and other surfaces.

• Glass and/or mirrors have no traces of film, dirt, smudges, or water.

• Cleaned floors, baseboards, corners, kick plates result in a uniform appearance free from dirt, debris, and other foreign matter.

• Underneath trash receptacles are free from dirt, debris, stains and other foreign matter. If items are moved during cleaning, they are returned to their original and proper position.

• Cleaning methods include sweeping, pressure washing, mopping and/ or squeegeeing.

• Trash receptacles are empty, new bags inserted and returned to their initial location.

• This only includes trash receptacles inside the facility.

• Trash may be deposited in the nearest outside trash collection container.

• Interior windows have all dirt and other foreign matter removed from frames, sills and panes.

• Walls are clean of debris and foreign matter.

• Light coverings have all dirt, debris, bugs and dust removed.

4.0 Staffing plan, Quality control plan and Work schedule.

Bio-Based Products All supplies and materials shall conform to applicable Federal specifications and standards, and to the extent feasible and reasonable; include the exclusive use of bio-based products. The Contractor shall utilize the greatest number of bio-based products available that meet applicable health and environment specifications. The Contractor should keep abreast of the development and increasing availability of bio-based products and how new products may be incorporated into contract performance. All supplies and materials to be used in the performance of work under this contract are subject to the approval of the Contracting Officer (CO) and Safety Data Sheets are to be submitted for each product. For more information on the bio-base program visit: https://www.biopreferred.gov

Inspection Procedure Inspections of the facility will be done by the Government after all cleanings to determine the acceptability of the workmanship. Any deficiencies encountered will be called to the attention of the Contractor immediately so corrections can be made. An inspection will ensue post correction cleaning to confirm if the deficiency was corrected.

Payment The Contractor shall submit a detailed monthly invoice for the month completed through the Invoice Processing Platform (www.ipp.gov). Upon acceptance, the Government will approve the invoice and the Contractor will be paid.

Contractor Submittals The following shall be submitted to the CO for approval after award and ten (10) days prior to the commencement of work to be performed under this contract:

A. Personnel: Contractor shall provide the Government with the Key personnel with qualifications who will be performing this service. The Contractor shall provide a contract manager who must be responsible for the performance of the work. The name of this person, and the alternate(s) who must act for the Contractor when the manager is absent, must be designated in writing to the Contracting https://www.biopreferred.gov/ http://www.ipp.gov/

Officer.

B. Quality Control Program: The Contractor shall establish a Quality Control Program (QCP) to ensure the requirements of this contract are met. The goal of the QCP should be to identify and correct any problems that may arise before they are identified by the CO or COR. At a minimum the plan should include:

i. An inspection system, covering all services required, utilizing a comprehensive checklist to monitor contract performance.

ii. A system for identifying and correcting deficiencies and/or a pattern of deficiencies in the quality or quantity of services provided.

iii. A file system to maintain record/documentation of inspections conducted and corrective actions take. Documentation of inspections conducted, deficiencies identified, and corrective actions taken must be kept current and made available to the CO upon request.

C. Work Schedule: The Contractor must submit a service schedule of weekly cleanings indicating which dates the cleanings will be performed on to the CO/COR. Any change in cleaning date must be made at least one week prior to the date; except for inclement weather.

5.0 Contractor Furnished

The Contractor shall furnish all labor, equipment, and supplies necessary to perform the tasks specified in this contract outside of the Government-Furnished Property list below. All cleaning materials and equipment will be approved by the CO prior to use to ensure that they do not harm, cause permanent damage to property or endanger the health and safety of the building users. This does not relieve the Contractor from any damages resulting from use of these materials. The Contractor shall utilize products and materials made from bio-based materials to the maximum extent possible without jeopardizing the overall quality delivered.

The Contractor shall not use any materials which the CO determines does not meet the requirements established by applicable Federal specifications and standards.

Cleaning supplies may be stored on site. Contractor cleaning supplies stored on site must be labeled with Contractor’s name and the ingredients in the container. The Contracting Officer’s Representative (COR) will designate a storage location for the supplies.

6.0 Deliverable / Schedule

Weekly cleanings are to be done twice a week cleanings Monday through Friday 6 a.m. to 10 p.m. Moutain Time. Work will not be required those days designated as federal government holidays: New Year’s Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous Peoples/Columbus Day, Veterans’ Day, Thanksgiving Day, and Christmas Day. Below are tables showing the performance requirements and monitoring method for the tasks involved with this contract.

Weekly Cleaning Services Required Service Performance Standards Monitoring

Method Performance Standards, AQL, Incentives

Bathrooms

All surfaces are to be maintained at a high level of cleanliness and disinfected. Mirrors, metal facets, disability railing, and metal dispensers are to be streak free. Corners, crevices, and seams shall be clean and free of dirt, debris, and cobwebs.

Restrooms should have a pleasant clean odor.

Tile floors are to be free of dust, debris, and mopping residue. All waste receptacles are to be emptied, cleaned, and disinfected. Restroom supplies (i.e. toilet paper, paper towels etc.) are to be fully stocked.

All weekly cleanings will be visually inspected by the COR and documented on an inspection sheet.

Customer complaints will be substantiated for validity.

Required services are performed and no more than two (2) customer complaints are received and substantiated by the COR per month.

AQL 95%

Full payment will be approved for acceptable work. Rework of unacceptable work will be permitted if the schedule allows. If the unacceptable work is not redone, then a deduction will be made.

Required Service Performance Standards Monitoring

Method Performance Standards, AQL, Incentives

Pressure-wash

Sweep all floors, Remove toilet paper from holder and store in dry location. Pressure-wash the interior of the room walls, both sides of the door, partitions, the toilet (including the inside and outside of the toilet riser), and sinks so that all dirt and fluids are removed. Pressure-wash the interior of the room walls, both sides of the door, partitions, the toilet (including the inside and outside of the toilet riser), and sinks so that all dirt and fluids are removed. Pressure-wash the entrance sidewalk between the toilet building and the asphalt parking lot, sweep & squeegee the water off floor and out of the restrooms, Wipe dry toilet seat and lid, hand railings, hand sanitizer or soap dispenser and door handle.

All weekly cleanings will be visually inspected by the COR and documented on an inspection sheet.

Customer complaints will be substantiated for validity.

Required services are performed and no more than two (2) customer complaints are received and substantiated by the COR per month.

AQL 95%

Full payment will be received for acceptable work. Rework of unacceptable work will be permitted if the schedule allows. If the unacceptable work is not redone, then a deduction will be made.

Stock Supplies

Replace hand sanitizer or refill soap dispenser when unit is empty, but no more than 1/4 empty.

Restock toilet paper that is 3/4 used and place partial rolls on top of toilet paper rolls mounted on wall. Pick up trash within 25’ around the building.

Waste

Receptacles

Trash receptacles are empty, new bags inserted and returned to their initial location.

This only includes trash receptacles inside the facility. Trash may be deposited in the nearest outside trash collection container.

Windows

Interior windows have all dirt and other foreign matter removed from frames, sills and panes.

Light coverings have all dirt, debris, bugs and dust removed.

7.0 Government Furnished

The Government shall furnish equipment, materials, supplies, property, and/or services listed below at the work site prior to work commencing. As supplies are required, the Contractor shall notify the Contracting Officer Representative (COR) no less than two (2) weeks in advance so needed items can be ordered. The Government shall furnish the following items, hereinafter referred to as “Government-furnished property”:

• Toilet Paper

• Paper Towels

• Trash Receptable Liners (Various sizes)

• Liquid Hand Soap with Dispensers

• Key (to open receptacles to stock supplies)

The contractor shall be liable for all loss or damage of such delivered Government furnished property until completion of and final acceptance of work required under this contract.

8.0 Contractor’s Key Personnel

The Contractor shall provide a contract manager who must be responsible for the performance of the work. The name of this person, and the alternate(s) who must act for the Contractor when the manager is absent, must be designated in writing to the Contracting Officer.

The Contractor shall supply some type of identification that must be worn at all times while performing the services of this contract by the Contractor and his/her employees.

The Contractor shall be responsible for maintaining satisfactory standards of employee competency, conduct, appearance, and integrity. All work under this contract shall be performed in a manner providing a minimum of interference with users of the area. The Contractor and his/her employees shall always be courteous to the public. The Contractor shall be responsible for taking such disciplinary action with respect to his/her employees as may be necessary.