BK Medical_s Priority Care SOW.docx

Statement of Work BK Medical’s Priority Care Service and Support Agreement

Central Texas Veterans Healthcare System, 1901 Veterans Memorial Dr., Temple, Texas 76504 Surgical Service has a requirement for a BK Medical’s Priority Care SERVICE AND SUPPORT AGREEMENT for Ultrasound system (serial number 2002557) & transducers. This Contract to the Government, will provide the BK Medical’s supplies listed herein on contract to Base and three (3) option years, starting October 1, 2023, through September 30, 2024.

Base: October 1, 2023 - September 30, 2024.

Option Yr. 1: October 1, 2024 – September 30, 2025 Option Yr. 2: October 1, 2025 – September 30, 2026 Option Yr. 3: October 1, 2026 – September 30, 2027

BK Medical’s Priority Care SERVICE AND SUPPORT AGREEMENT

NOTE: The Government assumes no liability for any item(s) assigned to the Department of Veterans Affairs on a SERVICE AND SUPPORT AGREEMENT basis until requirement for the item exists and delivery of order is placed against the agreement. The company is responsible for providing BK Medical’s service and support as agreement to prevent repair needs and the facility from having equipment down.

SCOPE OF CONTRACT

WORK TO BE PERFORMED

The contractor will provide service to cover the repair, service, and restoration to factory specifications of BK Medical’s Priority Care Products, and electronics regardless of cause of damage. The items are all located at the Central Texas Veterans Healthcare System Temple Campus and are used by Surgical Services in the OR. manufacturer’s warranty on your BK Activ Ultrasound system (serial number 2002557) & transducers will expire on 8/22/2023. Priority Care Service Coverage for equipment includes probe loaners which are an exclusive perk of our contract customers. Without a contract, loaners are not made available. This contract also offers freebie probe replacements, no-questions-asked, for every single probe you have under contract. This means, each of the 9 probes I quoted on the contract, would be eligible to be replaced once, for free, during the term of the contract. Some models offer a two-time replacement, see additional details below for specifics. Probes can be sent to us directly for repair, no need for a third party, and we will expedite a loaner to you while your probe is being evaluated. With this coverage your BK Activ ultrasound console is covered at 100% as per the terms of the contract, even if damaged due to user mishandling. This means big ticket items like front-end boards and engines are covered by this agreement.

All work shall be maintained at the quantities listed in agreement Schedule of Services and Support in contract. The VA shall confirm receipts of the work performed and items replaced. The VA shall be responsible for any BK Medical’s Priority Care services and support that are scheduled with a confirmation of receipt. The VA will not be responsible for broken items and the company will be responsible for replacement of equipment. Payment for this BK Medical’s Priority Care service and support shall be in accordance with the payment terms of this agreement.

Priority Care includes the following:

· All parts, labor, and travel for all service visits as well as one preventative maintenance per year.

· Transducer Forgiveness Exchange Program: This Program allows one (1) opportunity to exchange a transducer damaged as a result of an accident. The accident forgiveness can be used only once, per covered transducer, during the four (4) year term and is a benefit beyond the standard inclusion. However, transducer Models 9076, 9066, 9052 and 9038 carry a two-time accident forgiveness exchange during the four (4) year agreement term.

· A Transducer Loan Program is offered exclusively to our contract customers, so you have temporary use of one of our transducers while your broken transducer is being evaluated or repaired and thus minimize downtime.

· Priority for transducer repairs.

· Remote/Online Diagnostics; Remote Technical Support; On-Site Technical Support

· Unlimited Clinical Phone Support: On-Site Clinical Support (4 training/cases per year included. Additional training/cases available at additional charge.)

· Priority Care is only available as a four-year term. A discount is offered on the multi-year contract and the price is locked in for the four years.

DELIVERY

Initial Service and Support shall be delivered within one (1) day after date of contract award (subject to availability of product).

Replacements shall be delivered FOB Destination the next business day following receipt of notification.

USAGE REVIEW

The Contractor shall evaluate the VA's actual BK Medical’s Priority Care equipment each month and review the results with the Contracting Officer's Representative (COR).

PAYMENT

The VA shall not be billed for only those items covered in the agreement. Payment for used Medtronic supplies shall be made by Purchase Order or Government Credit Card. If payment is made by Purchase Order the Contractor shall submit the invoice to the address provided in page 1 of this agreement.

SCHEDULE OF SERVICES/SUPPORT

The quantities listed herein are the Option Years of service and Support. Actual quantities of service/support to be purchased under this agreement as requested only.

Hours of Services shall be performed according to specifications of Government point of contact and COR. The regular work hours four this facility is Monday through Friday 0800am to 4:30pm (CST).

The contractor shall not perform any service that will result in additional charges without prior approval from the Contracting Officer.

This contract shall cover all repairs/maintenance/factory restoration that is needed for all BK Medical’s Priority Care Products accessory equipment, regardless of cause of malfunction.

The OEM shall be responsible for providing BK Medical’s Priority Care Products, shipping, labeling, and providing updates to the Biomedical Engineering department and Medical/Surgical Services on the progress of the repairs.

The OEM shall provide loaner BK Medical’s Priority Care Products of an equal quality when repairs on an electronic is necessary.

The contractor shall take all necessary precautions to prevent damage to any government property and will notify the Contracting Officer Representative immediately if damages occur. The Contracting Officer will authorize the contractor to remedy the situation in one of the following ways: be assessed current replacement costs for damaged property, replace damaged property in a timely manner, or correct the damages with like materials at no additional cost.

TERMINATION OF CONTRACT

This contract may be terminated by the Government or the Contractor by giving seven (7) days written notice of termination to the other party.

CONTRACTOR RESPONSIBILITIES

The contractor shall obtain all necessary licenses and/or permits required to perform this work. He/she shall take all reasonable precautions necessary to protect persons and property from injury or damage during the performance of this contract. He/she shall be responsible for any injury to himself/herself, his/her employees, as well as for any damage to personal or public property that occurs during the performance of this contract that is caused by his/her employees’ fault or negligence and shall maintain personal liability and property damage insurance having coverage for a limit as required by the laws of the State of TEXAS. Further, it is agreed that any negligence of the Government, its officers, agents, servants, and employees, shall not be the responsibility of the contractor hereunder with the regard to any claims, loss, damage, injury, and liability resulting there from.