B08 AS OFFERED - Attachment 3 - QASP.pdf

ATTACHMENT 6

QUALITY ASSURANCE SURVEILLANCE PLAN

The Quality Assurance Surveillance Plan (QASP) has been developed to evaluate contractor actions while implementing this PWS. It is designed to provide an effective method of monitoring contractor performance.

The QASP provides a systematic method to evaluate the services the contractor is required to furnish.

The QASP is based on the premise the Government desires to maintain a quality standard in cleaning and maintaining of facilities. This service contract is the best means of achieving that objective.

The contractor, and not the Government, is responsible for management and quality control actions to meet the terms of the contract. The role of the Government is quality assurance to ensure contract standards are achieved.

In this contract the quality control plan is the driver for product quality. The contractor is required to develop a plan of inspections and monitoring actions. The first major step to ensuring a “self-correcting” contract is to ensure that the quality control plan approved at the beginning of the contract provides the measures needed to lead the contractor to success.

Once the quality control plan is approved, careful application of the process and standards presented in the remainder of this document will ensure a robust quality assurance program.

PERFORMANCE REQUIREMENT SUMMMARY

Performance Objective

Performance Standard

Performance Threshold

Pesticide Application In accordance with paragraph 2 of the PWS and within the completion time stated in the Contractor’s approved work schedule.

A kill rate of 95% of the target pests shall be considered the standard for pesticide application on the project and all are without a valid complaint each time performed.

STANDARD: The Contractor shall perform all work required by the task order in a satisfactory manner in accordance with the appropriate PWS paragraph. The COR shall not consider the task complete until all deficiencies have been corrected.

SURVEILLANCE: The Contracting Officer’s Representative (COR) will initiate or receive complaints from Government personnel and pass them to the Contractor.

PROCEDURES: Any Government employee that observes unacceptable services, either incomplete or not performed, for any of the above performance objectives should immediately contact the COR and the COR will complete appropriate documentation to record the complaint.

The COR shall verbally notify the Contractor about the complaint. The Contractor will be given two hours after verbal notification to correct the unacceptable performance at no additional cost to the Government. If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will conduct an investigation to determine the validity of the complaint. If the COR determines the complaint as invalid, he/she will document the written complaint of the findings. The COR will retain the annotated copy of the written complaint for his/her files. If after investigation the COR determines the complaint as valid, the COR will inform the Contractor and the Contractor will be given an additional hour to correct the defect. A defect will not be recorded if proper and timely correction of the unacceptable condition(s) is accomplished. If the complaint is still not corrected, the COR should contact the Contracting Officer and complete DD Form 2772.