B02 Attachment E Past Performance Questionnaire.pdf

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Past Performance Reference

SUBJECT: Request for Current/Past Performance Information

Solicitation #12314422R0011

The United States Department of Agriculture (USDA) Procurement Operations Division (POD) will be evaluating proposals received in response to the subject solicitation for contractor to provide Enterprise Business Solutions. One of the integral considerations in the evaluation is the verification of the quality of the offeror’s past and present performance on contracts that reflect the offeror’s ability to perform on the proposed effort. We depend on information received from agencies/firms such as yours, which have had first-hand experience with the offeror, for the evaluation of their performance.

Our areas of interest in the offeror are summarized in the enclosed questionnaire.

You are urged to submit your comments on other similar contracts your entity has/had with the offeror. Any additional information that you think may benefit the Government in our evaluation of the offeror's proposal is appreciated. Please note that we may contact the offeror on problem areas or concerns identified, to determine whether corrective actions have been taken or are in process. The offeror is required by our solicitation to provide a point of contact for each reference provided to the Government. The name of the individual completing the questionnaire will not be disclosed to the offeror.

Due to time constraints, it is imperative that the questionnaire be completed and returned directly from the company/agency responding to the PPQ, no later than 4pm Eastern time on 6/21/2022 to John Selenske, Contracting Officer, via e-mail at john.selenske@usda.gov and Mindy Klask, Administrative Contracting Officer, via email at mindy.klask@usda.gov

If you have any questions, please contact John Selenske, Contracting Officer, via e-mail at john.selenske@usda.gov and Mindy Klask, Administrative Contracting Officer, via email at mindy.klask@usda.gov.

Your time and effort is greatly appreciated.

Attachment: Past Performance Questionnaire (PPQ)

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PAST PERFORMANCE QUESTIONNAIRE

Part I – Contractor Identification: Contractor/Offeror to complete Part I and provide Questionnaire to reference/respondent to complete and submit to the Government.

Prime Contractor Company Name:

Program/Project Title:

Contracting Agency/Company:

Contract Number:

Brief Contract Description:

Contract Type:

(e.g., firm-fixed-price, time-and-materials)

Period of Performance:

Contract Value:

Original Dollar Value:

Final Dollar Value:

Reason for Any Difference between Original and Final Dollar Values:

Part II – Reference’s Identification: Complete the following information on your company.

You may be contacted for additional information pertaining to the performance of the contractor identified in Section I above.

Name:

Agency/Company:

Position Title:

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Telephone Number:

E-mail Address:

Length of Time Involved with the Contract:

Questionnaire Completion Date:

Part III – Questionnaire Please rate the Contractor’s performance on the identified program using the following scale:

Evaluation Ratings Definitions Rating Definition

Exceptional Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the element or sub-element being evaluated was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

Very Good Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the element or sub-element being evaluated was accomplished with some minor problems contractor was effective.

Satisfactory Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems contractor appear or were satisfactory.

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Marginal Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being evaluated reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

This Past Performance Questionnaire will be used to assess the QUALITY of a vendor’s performance history. Assessments should reflect only contract performance for which the Contractor is responsible. If an unsatisfactory rating is given, please provide more details in the comments section.

The successful awardee will be responsible for USDA Enterprise Business Solutions. The following questions are specific to this area of interest and are aimed at assessing the quality of performance history with respect to Software Licensing for approximately 123,000 users.

The contractor:

1. Was the vendor responsible an Enterprise Business Solution supporting up to 123,000 users?

Exceptional

Very Good

Satisfactory

Marginal

Unsatisfactory

Unknown or N/A

COMMENTS/REMARKS:

2. Were there issues during performance with an Enterprise Solution? If so, rate the quality of the vendor’s resolution to those issues. What could be done to mitigate these issues in the future?

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3. Was there a transition from a prior solution to the current? If so, was the transition conducted seamlessly with little to no downtime and disruption to users?

General questions about the contractor’s performance.

Rating Scale: E = Exceptional; VG = Very Good; S = Satisfactory; M = Marginal; U = Unsatisfactory; N/A = Not Applicable E VG S M

U N/A

QUALITY

1. Overall quality of the service received

2. Transition to the vendors solution

3.

Procedures that ensured that the level of quality remained constant throughout the life of the project

4.

Adequacy, relevance, and reasonableness of the quality control approach, procedures, documentation, and methods

5. Ability to implement effective corrective actions and improvements

Comments:

TIMELINESS

6. Timeliness in completing the overall project

7.

Provide requisite expertise resulting in the completion of tasks/milestones/deliverables within the established or set time schedule under the current contract

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Rating Scale: E = Exceptional; VG = Very Good; S = Satisfactory; M = Marginal; U = Unsatisfactory; N/A = Not Applicable E VG S M

U N/A

MANAGEMENT PERFORMANCE

8.

Contractor overall quality rating considering all performance in conjunction with establishing an Enterprise Business Solution and/or transition.

QUESTIONS Y N REMARKS

If you had a choice, would you contract with this contractor again? If no, why not? If yes, does the contractor have any particular performance strong points?

Did the end product or services meet contractual requirements, particularly with respect to the quality provided?

Did the contractor make contractual and administrative deliveries on time? If not, why not, and what specific delivery dates were not met?

Did the contractor complete the effort within the budget? If not, were the cost growth or other cost control problems due to contractor inefficiency or lack of expertise? (Does not apply to fixed price contracts)

Were contract changes made because of the manner of the contractor’s performance, particularly with respect to delivery times and contract specifications?

Was the contractor cooperative and responsive to your needs?

If there were problems, did the contractor act promptly to resolve them?

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Additional Comments: Please include any other pertinent information such as awards the Contractor may have earned, ability to meet subcontracting plans, any incentive/disincentives earned/penalized, etc.