Attch7 Statement of Work - Aspen-Sopris Janitorial Services.pdf

PERFORMANCE WORK STATEMENT

FOR

CUSTODIAL SERVICES

FOR THE

WHITE RIVER NATIONAL FOREST

CARBONDALE AND ASPEN OFFICES

AS

SPECIFIED IN TECHNICAL EXHIBIT (TE) 3

WHITE RIVER NATIONAL FOREST DATE:

TABLE OF CONTENTS

CUSTODIAL SERVICES FOR THE WHITE RIVER NATIONAL FOREST ASPEN AND

CARBONDALE OFFICES

SECTION TITLE PAGE

C.1. General Requirements 6 C.1.1. Scope of Work 6 C.1.2. Personnel 6 C.1.2.1. Project Manager 6 C.1.2.2. Other Personnel 6 C.1.2.3. Personnel List 6 C.1.2.4. Employee Identification 6 C.1.2.5. Employee Performance 6 C.1.2.6. Employee Security Checks 6 C.1.3. Contract Quality Control 7 C.1.3.1. General Requirements 7 C.1.3.2. Quality Control System 7 C.1.3.3. Acceptance of Plan 7 C.1.3.4. Coordination Meeting 8 C.1.4. Performance Evaluation Meetings 8 C.1.5. Safety 8 C.1.6. Reserved 9 C.1.7. Contractor Planning and Control

Documents 9 C.1.7.1. Contingency Plan 9

C.1.8. SECURITY 9

C.1.9. OTHER REQUIREMENTS 9

C.1.9.1. Tobacco Control 9 C.1.9.2. Training 9 C.2. Definitions 11 C.2.1. Acceptable Quality Level (AQL) 11 C.2.2. Advisory Document 11 C.2.3. Initial Cleaning 11 C.2.4. Basic Cleaning 11 C.2.5 Special Requirements Cleaning Tasks 11 C.2.6. Command Group Area 11 C.2.7. Command Group Common Area 11 C.2.8. Contracting Officer (CO) 11 C.2.9. Contracting Administrator 11 C.2.10. Contracting Officer's Representative

(COR) 11

C.2.11. Inspection of Services

Clause Summary (ISCS) 11

C.2.12. Inspection Unit 12 C.2.13. Lot 12 C.2.14. Mandatory Documents 12 C.2.15. Performance Requirements Summary (PRS) 12 C.2.16. Quality Assurance 12 C.2.17. Quality Assurance Specialist 12 C.2.18. Quality Control 12 C.2.19. Quality Control Plan 12 C.2.20. Random Sample 12 C.2.21. Sample 12 C.2.22. Septic 12 C.2.23. Disinfectant/Detergent 12 C.2.24. Fomite 13 C.2.25. Health Consultants 13 C.2.26. Throw Rugs or Carpet Mats 13 C.2.27. Walk Off Mats and Runners 13 C.3 Government Furnished Property, Facilities and Services 14 C.3.1. General 14 C.3.2. Facilities 14 C.3.3. Reserved 14 C.3.4. Reserved 14 C.3.5. Supplies 14 C.3.5.1. Lamps 14 C.3.5.2. Black Ink 14 C.3.6. Property 14 C.3.6.1. Key Control 14 C.3.7. Reserved 14 C.4. Contractor Furnished Items 15 C.4.1. Vehicles 15 C.4.2. Supplies 15 C.4.3. Material Safety Data Sheets (MSDS) 15 C.4.4. Contractor's Equipment 15 C.4.5. Trash Receptacle Liners 15 C.5. Specific Tasks 16 C.5.1. General 16 C.5.1.1. Areas Under Repair/Remodeling 16 C.5.1.2. Frequency of Custodial Services 16 C.5.2. Management 16 C.5.3. Compatibility to Government Activities 16 C.5.4. Building Cleaning Schedule 16 C.5.5. Cleaning Task Standards 16 C.5.6. Cleaning Task Are: 17 C.5.6.1. Remove Trash/Clean Receptacles 17 C.5.7. Vacuum Carpets 17 C.5.8. Sweep/Dust Mop Floor 18 C.5.9. Damp Mop Floors 19

C.5.10. Wet Mopping (Double Bucket Method) 19 C.5.11. Spot Clean Floor 20 C.5.12. Periodic Strip and Re-wax 20 C.5.13. Sealing of Floors 20 C.5.14. Spray Clean/Buff Floors 21 C.5.15. Walk-off Mats and Runners 21 C.5.16. Re-waxing Floors 21 C.5.17. Clean Wall, Damp Wiping Surfaces 21 C.5.18. Low Dusting 21 C.5.19. High Dusting 21 C.5.20. Dust Clean and Polish Furniture 21 C.5.21. Clean Kitchenette 21 C.5.22. Glass Cleaning 21 C.5.23. Drinking Fountains 21 C.5.24. Brass, Aluminum, Stainless Steel, and

Other Metal Surfaces 23 C.5.25. Clean Restrooms 23 C.5.25.1. Remove All Trash 23 C.5.25.2. Sweep and Police Floors 23 C.5.25.3. Commodes 24 C.5.25.4. Urinals 24 C.5.25.5. De-scale Toilet Bowls and Urinals 24 C.5.25.6. Lavatories (Face and Hand Bowls) 24 C.5.25.7. Plumbing 24 C.5.25.8. Wash doors, Partitions and Walls 25 C.5.26. Reserved 25 C.5.26.1. Remove All Trash 25 C.5.26.2. Sweep and Mop Floors 25 C.5.26.3. Spot Clean 25 C.5.26.4. Wash Wall and Disinfect Area 25 C.5.26.5. Clean Shower Fixtures 25 C.5.26.6. Flush All Floor Drains 25 C.5.27. Clean Mini-blinds 25 C.5.28. Buff Floors 25 C.5.29. Clean Stairwells and or Landings 25 C.5.30. Cleaning Building Entrances 25 C.5.31. Reserved 25 C.5.32 Reserved 25 C.5.33. Reserved 25 C.6. Applicable Technical Specifications, Regulations, Manuals and Forms 26 C.6.1. Regulations 26 C.6.2. Technical Manuals 26 C.6.3. Reserved 26 C.6.4 Reserved 26

TECHNICAL EXHIBIT

TE-1 Building Locations 27 TE-2 Inspection of Services Clause Checklist 28 TE-3 Task and Frequency Code Index 30

Doorknobs EPA approved viricide – high touch surfaces -

PERFORMANCE WORK STATEMENT

SECTION C.1

C.1. GENERAL REQUIREMENTS

C.1.1. SCOPE OF WORK. The Contractor shall provide all necessary management, supervision, personnel, transportation, general and specialized tools and equipment (except as specified herein as Government furnished) required to accomplish all custodial services at the White River National Forest Administrative Office in Aspen, CO and the District Office in Carbondale, CO as specified herein.

C.1.2. PERSONNEL

C.1.2.1. PROJECT MANAGER. The Contractor shall designate, in writing to the Contracting Officer (CO), a full time Project Manager who shall be available by telephone or in person from 0700-1530 hours, Mountain time, Monday through Friday, excluding Federal Holidays. This individual shall be responsible for the overall management and coordination of work required under this contract and act as a central point of contact with the Government. The Contractor shall also include in the designation letter any limitations on the Project Manager's ability to bind the Contractor to changes/adjustments.

When the contract is being performed and the Project Manager is absent, the Contractor shall designate in writing an individual to act for the Project Manager. This individual and the quality control personnel may be the same.

C.1.2.1.1. The Project Manager shall have two full years of housekeeping experience within the last six years and demonstrate an active knowledge of aseptic requirements and cleaning techniques.

C.1.2.2. OTHER PERSONNEL. The Contractor shall furnish supervisory, administrative, and direct labor personnel to accomplish all work required. The Contractor shall not hire off-duty Contracting Officer's Representatives (COR) or any other person whose employment would result in a conflict with FAR SubPart 3.6. Personnel employed to provide the services described herein shall be competent in the performance of such services.

C.1.2.3. PERSONNEL LIST. The Contractor shall promptly (within five workdays after the start of contract) furnish the CO a complete list of the name, address, social security number, date of birth and work phone of each employee engaged in the performance of this contract. The government may require additional data to establish the identity of each employee having access to Government buildings or facilities at this location. In the event of a change in employees, the Contractor shall inform the CO promptly of the change normally within five calendar days after new employee hire or employee dismissal.

C.1.2.4. EMPLOYEE IDENTIFICATION. Contractor personnel shall be identified while performing any work associated with this contract. The Contractor shall issue pictured I.D. badges, which contain the Contractor's company name and employee's name and picture. The Contractor shall furnish I.D.

badges for their employees at Contractor's expense. The I.D. badges shall be worn in a conspicuous place on the exterior clothing.

C.1.2.5. EMPLOYEE PERFORMANCE. The Contractor shall not allow any employee to perform work under this contract who is under the influence of alcohol, drugs or any other incapacitating agents.

C.1.2.6. EMPLOYEE SECURITY CHECKS. Employees of the Contractor who will be performing work under this contract may undergo a police records check. White River National Forest personnel to accomplish these record checks will utilize the personnel list furnished to the CO in paragraph C.1.2.3, above. The Contracting Officer retains the right to exclude any Contractor's employee from performance of duties under this contract if his/her records check reveals sufficient information to consider that employee a security risk. The exclusion of an employee for security reasons shall not relieve the Contractor from performance of the services required under this contract.

C.1.3. CONTRACTOR QUALITY CONTROL

C.1.3.1. GENERAL REQUIREMENTS. The Contractor is responsible for quality control and shall establish and maintain an effective quality control system in compliance with the Contract. The quality control system shall consist of plans, procedures, and organization necessary to produce an end product, which complies with the contract requirements. The system shall cover all custodial operations. The Contractor shall be responsible for the quality of work on the job and is subject to termination for non-compliance with quality requirements specified in the contract. The Project Manager in this context shall mean the individual with the responsibility for the overall management of the contract.

C.1.3.2. QUALITY CONTROL SYSTEM. The Contractor shall implement and maintain a documented quality control system that identifies and results in correction of potential and actual problem areas throughout the entire scope of the contract. Three copies of the Contractor's Quality Control Plan (QCP) shall be provided to the Contracting Officer five (5) working days prior to commencement of work under this contract (the Government will consider an interim plan for the first 30 days of operation).

The QCP or interim plan shall be implemented on the first day of contract performance. The Government will make final review and acceptance of the QCP and any subsequent changes. The Contractor's Quality Control system shall include, as a minimum, the following to cover all custodial operations, including work by subcontractors:

C.1.3.2.1. Assure the Quality Control Manager has direct accountability to the Contractor's top management.

C.1.3.2.2. Contain procedures of written and verbal communication with the Government regarding performance of the contract.

C.1.3.2.3. Contain procedures for handling corrective action without dependence upon Government direction.

C.1.3.2.4. Contain as a minimum, specific surveillance procedures for each contract service identified in the Performance Requirements Summary and the Inspection of Services Clause Summary. These surveillance procedures shall identify who shall perform the surveillance, the frequency, the method, listing of items under surveillance, and corrective action that will be taken to correct Contractor identified deficiencies.

C.1.3.2.5. Include a customer complaint system for correction of validated complaints and to inform the customer of corrections. At a minimum, the customer complaint system shall contain procedures for the customer to file complaints with the Contractor, form to be utilized by the customers, procedures for investigation of the complaint, and feedback to the customer and the Government on the results and actions taken on the complaint.

C.1.3.2.6. Maintain records of all Contractor quality control checks and corrective action. These files shall be maintained by the Contractor throughout the term of this contract and shall be made available to the Contracting Officer or designated representative during the term of this contract. The Contractor shall retain its quality control files for not less than one year after completion or termination of contract.

C.1.3.3. ACCEPTANCE OF PLAN. Acceptance of the Contractor's plan is conditional and will be predicated on satisfactory performance during the custodial services. The Government reserves the right to require the Contractor to make changes in its CQC Plan and operations including removal of personnel, as necessary, to obtain the quality specified. After acceptance of the CQC Plan, the Contractor shall notify the Contracting Officer in writing of any proposed change. Proposed changes are subject to acceptance by the Contracting Officer.

C.1.3.4. COORDINATION MEETING. After the Pre-Performance Conference, before start of custodial services, and prior to acceptance by the Government of the CQC Plan, the Contractor shall meet with the Contracting Officer or Authorized Representative and discuss the Contractor's quality control system. The CQC Plan shall be submitted for review a minimum of 5 calendar days prior to the Coordination Meeting. During the meeting, a mutual understanding of the system details shall be developed, including the forms for recording the CQC operations, control activities, administration of the system, and the interrelationship of Contractor's Management and control with the Government's Quality Assurance. Minutes of the meeting will be prepared by the Government and signed by both the Contractor and the Contracting Officer. The minutes shall become a part of the contract file. There may be occasions when either party to reconfirm mutual understandings and/or address deficiencies in the CQC system or procedures, which may require corrective action, will call subsequent conferences by the Contractor.

C.1.4. PERFORMANCE EVALUATION MEETINGS. The Contractor's Project Manager may be required to meet at least weekly with the COR and the CO during the first month of the contract.

Meetings will be as often as necessary thereafter as determined by the CO/COR. Minutes of each meeting will be prepared and distributed to the attendees of the meeting by the responsible Government representative after the meeting's conclusion. Should the Contractor not concur with the minutes, the Contractor shall submit any areas of non-concurrence in writing to the CO within five (5) working days after receipt of the signed minutes.

C.1.5. SAFETY. The Contractor shall conduct its operation in strict conformance with 29 CFR 1910 and 1926 of the Occupational Safety and Health Act. The Contractor shall implement a suitable safety program for employees performing work under this contract. The safety program shall be in writing and a copy, furnished to the CO within thirty (30) calendar days after commencement of work under the contract.

Immediately after a job connected injury, the Contractor shall prepare a report of the injury using his own accident report form or other documentation and send the report through the CO to the White River

National Forest Safety Officer. Any technical advice and assistance necessary for reporting and investigating accidents may be requested from the COR.

C.1.6 Reserved

C.1.7. CONTRACTOR PLANNING AND CONTROL DOCUMENTS.

C.1.7.1. CONTINGENCY PLAN. The Government must plan, in advance, how it will meet mission requirements in the event of mobilization, natural disaster, or labor disputes. The Government must be able to react to such events without undue delay. Sudden or unusual events could result in a great impact upon the Contractor's performance and contract requirements. As an aid to properly plan for such events, the Contractor shall provide within 60 days after contract start date a contingency plan outlining in detail the method or methods the Contractor will use in meeting contract requirements under the following circumstances:

C.1.7.1.1. Natural disasters, such as earthquakes, major incapacitating storms and floods.

C.1.7.1.2. Labor disputes and strikes.

C.1.8. SECURITY. No rooms, buildings, or areas shall be left unattended during performance of cleaning duties. Contractor personnel upon completion of cleaning duties will re-lock rooms, buildings, and areas.

C.1.8.1. At no time shall Contractor personnel violate building areas or room security by propping open exterior doors and leaving them unattended during trash removal or other custodial operations.

C.1.8.2. Custodial operations may be subject to unscheduled interruptions in limited access areas and custodial personnel may be required to leave or be denied access due to area security operations. Every effort shall be made to allow completion of cleaning duties without rescheduling. Mission requirements may necessitate suspension or cancellation of custodial operations for that period. In this event, the contractor will not be liable for nonperformance (s).

C.1.9. OTHER REQUIREMENTS.

C.1.9.1. BUILDING SECURITY. Contractor personnel shall assure lights are off and windows and doors are secured upon completion of work in an area.

C.1.9.2. TRAINING. Contractor personnel shall receive the following training:

C.1.9.2.1. Initial intensive training covering the topics in C.1.9.3.2 shall be no less than 16 hours and shall be completed within the first five working days after the start of work for all employees. The Contractor may utilize on-the-job-training (OJT) to satisfy this requirement. New employees shall complete training within five days after starting work. The initial training plan, including copies with a brief statement of content and method of training shall be submitted to the CO for acceptance within ten

(10) calendar days after contract award. Initial training shall include, but is not limited to:

C.1.9.2.2. A general orientation of bacteriological concepts, including the basics of how a disease is caused and transmitted; and how it can be prevented, reduced, or contained through proper housekeeping methods.

C.1.9.2.3. Infection orientation relating duty functions to all requirements of this PWS.

C.1.9.2.4. Proper cleaning techniques and the proper use and handling of germicidal detergent, supplies, and equipment.

C.1.9.2.5. Care and maintenance of contractor and Government furnished property.

C.1.9.2.6. Familiarization with childcare cleaning procedures and pertinent regulations and policies (including fire prevention, infection control, ground safety, and contingency plan) (see Section C-6).

C.1.9.2.7. Role of housekeeping in the and its effect on the health and well-being of building occupants.

C.1.9.2.8. Employee development topics (i.e., communications, individual and group behavior).

C.1.9.2.9. Employee personal hygiene.

C.1.9.2.10. Adherence to all work schedules.

C.1.9.2.11. The Contractor shall maintain records verifying all employees have completed a housekeeping training program.

This certification shall consist of a written outline of the training the employee has received verified by the signatures of the person giving the training and the employee receiving the training.

The Contractor shall also maintain records of certification that each employee received quarterly refresher training of at least one hour during the term of the contract. Refresher training certification shall consist of a written summary of what was discussed during the training session and verified by the signatures of the person giving the training and the employee receiving the training. Copies of certification shall be submitted to the COR within five (5) working days after completion of training.

SECTION C-2

C.2. DEFINITIONS. The following special terms and/or phrases are used in this Performance Work Statement:

C.2.1. ACCEPTABLE QUALITY LEVEL (AQL). The maximum percent defective, maximum number of defects per hundred units, or the number of defects that can be considered satisfactory on the average. The allowable leeway or variance from a standard before the Government will require re-performance of a specific service. An AQL does not imply that the Contractor may knowingly perform in an unsatisfactory way. It implies that the Government recognizes that unsatisfactory performance sometimes happens unintentionally. As long as the AQL is not exceeded, re-performance will not be required by the Government.

C.2.2. ADVISORY DOCUMENT. Data which the Contractor may use for information and guidance but are not binding for compliance.

C.2.3. INITIAL CLEANING. The first cleaning prior to occupying a building. This is a one-time cleaning per building.

C.2.4. BASIC CLEANING. Tasks normally done on a biweekly or more frequent basis.

C.2.5. SPECIAL REQUIREMENTS CLEANING TASKS. Tasks done on an irregular basis, usually quarterly, semi-annually, or annually.

C.2.6. ASPEN OFFICE . Is defined as the single administrative building at 806 W. Hallam, Aspen, CO 81611

C.2.7. COMMON AREA. This area is defined as hallways, waiting areas, the main stairs, front entrance, and lobby.

C.2.8. CONTRACTING OFFICER (CO). A person who either by virtue of his/her position and appointment has authority to enter into and administer contracts and make determinations and findings with respect thereto. The CO is the only person with authority to make changes to the contract and bind the Government.

C.2.9. CARBONDALE OFFICE. Is defined as the two administrative buildings at 620 Main St., Carbondale, CO 81623

C.2.10. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An individual designated in writing by the CO to perform technical surveillance and administer the contract for the district.

C.2.11. INSPECTION OF SERVICES CLAUSE SUMMARY (ISCS). Identifies the service requirements considered most critical to acceptable contract performance. The ISCS is not to be construed as all-inclusive for inspection purposes. The Government reserves the right to inspect any contract requirements under FAR 52.212-4(a). The Contractor is responsible for meeting "ALL" contract terms and conditions.

C.2.12. INSPECTION UNIT. A building or portion of a building which requires cleaning and constitutes a single inspectable area.

C.2.13. LOT. A collection of service outputs from which a sample is to be drawn and inspected to determine conformance to the standard.

C.2.14. MANDATORY DOCUMENTS. Those directives which the contractor is obliged to perform the effort strictly in accordance with. The method specified in the directives shall be performed by the Contractor to meet the stated results of the directives.

C.2.15. PERFORMANCE REQUIREMENTS SUMMARY (PRS). The Contractor shall meet the quality standards established in PRS. The Contractor’s performance will be evaluated based upon the Quality Assurance Surveillance Plan (QASP). Failure to meet any of the standards may result in re-performance by the Contractor at no cost to the Government, the Contractor paying the Government the use of another Contractor to perform the work, or cancellation.

C.2.16. QUALITY ASSURANCE. A methodology used by the Government to assure that the quality of purchased goods and services received are acceptable in accordance with established standards and requirements of this contract.

C.2.17. QUALITY ASSURANCE SPECIALIST. The official Government representative concerning matters pertaining to the Quality Assurance/Quality Control portion of the contract administration process. Acts as technical advisor to the Contracting officer in these areas.

C.2.18. QUALITY CONTROL. A method or process used by the Contractor to control the quality of goods and/or services provided.

C.2.19. QUALITY CONTROL PLAN. A methodology that identifies and results in correction of potential and/or actual problems as it pertains to service provided.

C.2.20. RANDOM SAMPLE. A sampling method in which each service output in a lot has an equal chance of being selected.

C.2.21. SAMPLE. A sample consists of one or more service outputs drawn from a lot IAW random sampling procedures to be evaluated by Government personnel.

C.2.22. SEPTIC. Produced by or due to decomposition by microorganisms.

C.2.23. DISINFECTANT/DETERGENT. A quaternary ammonium compound formulated as both a cleaner and a disinfectant; is registered with the Environmental Protection Agency (EPA); remains effective in hard water to 400 PPM (CaCO3); and is psuedomonicidal, fungicidal, and virucidal.

C.2.24. FOMITE. An object such as a doorknob or item of clothing that is not harmful but is able to harbor pathogenic microorganisms and thus may serve as an agent for transmission of an infection.

C.2.25. HEALTH CONSULTANTS. Representatives of the Preventive Medicine Services who provide advice on the health aspects of child development facility operation. Generally, the Environmental Science officer and Community Health Nurses.

C.2.26. THROW RUGS OR CARPET MATS. Nonpermanent carpet covering placed throughout a building.

C.2.27. WALK OFF MATS AND RUNNERS. Nonpermanent floor covering normally placed at entrances and in high traffic areas.

SECTION C-3

C.3. GOVERNMENT FURNISHED PROPERTY, FACILITIES AND SERVICES.

C.3.1. GENERAL. The Government will provide the facilities as set forth in paragraph C.3.2.1.

C.3.2. FACILITIES.

C.3.2.1. TRASH DISPOSAL. The Government will furnish trash pick-up and disposal. The Contractor shall be responsible for the placement of trash in the nearest dumpster. Trash shall not be placed in dumpsters/rollaways belonging to other contractors or businesses. If such an event occurs resulting in a claim against the Government for disposal of the trash, the Contractor will be charged for the amount of the negotiated claim.

C.3.2.2. RECYCLING DISPOSAL. The Government will furnish recycling pick-up and disposal. The Contractor shall be responsible for the placement of recycling in the nearest designated recycling dumpster. Recycling items shall not be placed in trash dumpsters/rollaways provided by the government or belonging to other contractors or businesses. If such an event occurs resulting in a claim against the Government for disposal of the recycling materials, the Contractor will be charged for the amount of the negotiated claim.

C.3.3 Reserved

C.3.4 Reserved

C.3.5. SUPPLIES. The Government will furnish toilet paper, hand towels, light bulbs, fluorescent lamps, cleansers, disinfectants, bowl deodorizers, hand soap, mops, brooms, sponges, buckets, gloves, rags, glass cleaner, furniture polish and trash bags.

C.3.6. PROPERTY.

C.3.6.1. KEY CONTROL.

C.3.6.1.1. The Government will provide the electronic lock code to the Contractor for access into locked/secured rooms, buildings, and areas included in the contract, except for specified limited access areas. The code provided to the Contractor are not to be shared with any individuals not actively involved with the performance of this contract.

C.3.6.1.2. The Government shall change the electronic lock code at least once annually or on an “as needed” basis and will provide the new lock codes to the Contractor prior to the next regularly scheduled cleaning. The COR should also be notified of code changes and the Contractor should communicate with the COR, if there are problems with the lock code.

C.3.7. Reserved

SECTION C-4

C.4. CONTRACTOR FURNISHED ITEMS.

C.4.1. SUPPLIES. All supplies, unless otherwise specified, shall be of the highest quality and most suitable type or grade for the type of work specified. Materials and equipment shall be of suitable size and type for the type of work or service performed. Items identified as flammable, toxic or otherwise potentially hazardous to personnel or Government property, during usage, shall be referred to the COR for consideration and shall not be used prior to subsequent approval.

C.4.2.1. All containers of cleaning chemicals and similar products shall be conspicuously marked with a factory label to identify contents. Materials bearing a Department of Transportation (DOT) red label (flammable) or an Interstate Commerce Commission (ICC) red label (acid) shall not be used in these facilities.

C.4.2.2. The Government reserves the right to require samples of supplies to be used by the Contractor to determine suitability and standards compliance. The Contractor at Contractor's expense shall replace item(s) failing to meet required standards.

C.4.2.3. At the pre-performance conference, prior to use and as requested by the CO, the Contractor shall submit to the CO a list of all materials and supplies; identifying manufacturer and specifications proposed for use under this contract.

C.4.2.4 The Contractor shall provide all equipment and supplies necessary for performing vacuuming services and carpet cleaning.

C.4.3. MATERIAL SAFETY DATA SHEETS (MSDS). The Contractor shall submit MSDS sheets obtained from the manufacturer or dealer concerning all hazardous materials (i.e., chemicals and cleaning solutions they will be using through the COR to the White River National Forest Safety Officer within three (3) days after commencing work (Reference 29 CFR 1910-1200). After original sheets are submitted, any new MSDS sheets shall be submitted five (5) days prior to use of a product.

C.4.4. CONTRACTOR'S EQUIPMENT. The Government may inspect Contractor’s equipment at any time. Contractor’s equipment shall be subject to approval by the Contracting Officer. The Contractor shall service or replace at no cost to the Government any equipment found to be defective, unsafe or unsuitable.

C.4.4.1. For protection of the walls and doors, all wheeled and movable equipment shall be equipped with protective non-marking wheels and rubber bumpers or guards around the entire perimeter.

No part of the equipment (except fixed handles) shall protrude beyond the rubber bumpers. Protective rubber bumpers shall be designed to align with the existing vinyl acrylic wall bumpers throughout the Child Development Facilities. The existing wall bumpers are 8" in height and are located 6" above the floor.

SECTION C-5

C.5. SPECIFIC TASKS.

C.5.1. GENERAL. The Contractor shall perform the required custodial services of this contract between the hours of 1800-0600 M-F and 0700 -1700 SA-SU and in accordance with the terms of this Performance Work Statement (PWS). The tasks and frequencies of the work are listed in Technical Exhibits 3 Task and Frequency Charts.

C.5.1.1. AREAS UNDER REPAIR/REMODELING. The Contractor shall not be required to perform custodial duties in an area, which is under repair/remodeling. When an area is under repair/remodeling the Contractor will not be paid for this area.

C.5.1.2. FREQUENCY OF CUSTODIAL SERVICES. The Government has the right to modify the number, type and frequency of custodial services that are performed.

C.5.2. MANAGEMENT. The Contractor shall provide the service of work scheduling. Technical Exhibits 3 (TE-3) and the indicated work time frames therein shall be the basis for scheduling cleaning tasks in the specified building and areas.

C.5.3. COMPATIBILITY TO GOVERNMENT ACTIVITY. All scheduled work must be compatible with Government business or activity. The Government reserves the right to change Contractor’s schedules to accommodate Government business or activity in TE-3.

C.5.4. BUILDING CLEANING SCHEDULE: The contractor shall submit a written Schedule to the COR, of the day and time each building on the contract is to be cleaned with-in five (5) working days after the start of this contract.

C.5.5. CLEANING TASK STANDARDS. All cleaning tasks shall be done according to standards specified throughout this Performance Work Statement.

Upon cleaning each area for the first time under this contract, the Contractor shall remove all residual and accumulated dirt even though it may have existed prior to the contract start date. Contractor shall also strip, seal, and rewax all areas requiring this immediate attention and perform the specific tasks as follows:

C.5.5.1. All floor surfaces shall be stripped, sealed, waxed and buff.

C.5.5.1.1 All floor surfaces requiring no wax application shall be in accordance with the manufacturers recommended application procedures.

C.5.5.2. All carpeted surfaces shall be thoroughly vacuumed and spot cleaned.

C.5.5.3. All walls, baseboards, miniblinds, and furniture shall be cleaned and disinfected as required in

TE-3.

NOTE: Contractor shall not clean or otherwise tamper with taxidermy displays in the visitor area.

C.5.5.4. All fixtures, mirrors, and glass shall be cleaned as required in TE-3.

C.5.5.5. All latrines shall be thoroughly scrubbed as required by TE-3.

C.5.5.5.1. All latrines shall be thoroughly scrubbed and disinfected as required by TE-3.

C.5.6. CLEANING TASKS ARE:

C.5.6.1. REMOVE TRASH/CLEAN RECEPTACLES. All wastebaskets and other trash containers used for this task shall be emptied, and a new trash liner of appropriate size put in, and then returned to their original location. A spare liner shall be kept in the bottom of each receptacle. Trash removed shall be placed in the nearest outside trash dumpster. The Contractor shall assume there will be approximately one trash receptacle to empty for every 100 square feet of area cleaned, swept, mopped and/or vacuumed.

C.5.6.1.1. Boxes (no larger than 2 cubic feet), cans, and papers placed near a trash receptacle shall be removed only if clearly marked “trash” or if Contractor employee has checked with the area office personnel to ensure those items should be removed.

C.5.6.1.2. Smoking is not allowed in government buildings. Therefore, the Contractor will not collect smoking waste.

C.5.6.1.3. The Contractor is not responsible for removing pieces of wood, metal, stone, broken glass or any large construction debris from any area.

C.5.6.1.4. The Contractor shall not remove combustible material and shall instruct all employees to immediately report to the Project Manager or Supervisor all incidents of combustible materials found in building wastebaskets, trash cans, or other types of trash containers. The Project Manager or Supervisor in turn shall report all incidents to the COR.

C.5.6.1.5. Trash shall be removed in plastic bags securely tied.

C.5.6.1.6. If after emptying the wastebasket it is dirty or has an odor, it shall be washed.

C.5.6.1.7. The Contractor shall be responsible for pickup and disposal of any trash falling on the floor or carpet and the ground in transport to the outside dumpsters. Contractor employees shall close the lids of the dumpsters after disposing of the trash. Contractor should be aware that dumpsters are divided between cardboard only and plastic bagged material only. Dumpsters are locked and the Contractor shall be provided access keys. Contractor shall not duplicate dumpster keys.

C.5.6.1.8. Storage of trash for later pickup in building is prohibited.

C.5.7 RECYCLING ITEMS. Offices will have clearly identified recycling containers that will need to be emptied into the main recycling bin that will be by the Government. Liners are not needed for recycling containers.

C.5.8 VACUUM CARPETS. Wall-to-wall carpet and throw rugs or carpeted mats in rooms, hallways, vestibules, etc. are included in this task and shall be called carpet.

C.5.8.1. Contractor shall vacuum the entire carpet area so that all visible litter and soil is removed.

C.5.8.2. Where it is necessary, office furniture, wastebaskets, and easily moved items such as wall partitions or display cases shall be moved to vacuum underneath but shall not be placed on tops of furniture. Easily moved items are items that are on rollers or can be moved by one person weighing at least 125 pounds. A crevice tool or brush attachment shall be used as necessary to prevent any visible accumulation of soil or litter in carpeted areas inaccessible to the vacuum machine. These items shall be returned to their original location upon completion of vacuuming.

C.5.8.2.1. Heavily soiled spots remaining after vacuuming Area Throw Rugs (areas of spot smaller than two square feet) shall be spot cleaned by cleaning methods approved by the Contracting Officer/COR as required by TE-3.

C.5.8.2.2. Cleaning of carpeted areas necessitated by inadvertent spills by contractor personnel of cleaning solutions, water, etc. on the carpet (no matter how large an area) shall be done as the spill occurs. Spills must be cleaned with cold water immediately so stains will not set in carpet fibers.

Excess liquid or solid residue shall be removed and in large areas a wet pickup vacuum cleaner may be used. If carpets cannot be cleaned to standards, Contractor employees shall report the incident to the Project Manager or Supervisor who in turn shall report it to the COR.

C.5.8.2.3. Contractor employees shall report all carpet tears, burns, and raveling.

C.5.8.2.4. Soil, grit, and moisture underneath all throw rugs or mats shall be removed and rugs and mats returned to their original location. No rugs shall be left outside unattended during breaks or overnight.

C.5.8.2.5. All vacuum equipment shall have a HEPA filtration system, which shall filter out all dust and bacteria particles larger than 0.3 microns. The Contracting Officer or COR shall approve all vacuum equipment.

C.5.8. SWEEP/DUST MOP FLOOR. The entire floor surface, including corners and abutments, shall be swept free of litter, dust, dry dirt, and other types of debris.

Moveable items shall be moved to allow floor sweeping underneath and returned to their original location. These items shall not be placed on top of furniture.

C.5.8.1. Sweeping compounds shall not be used on resilient tile or hardwood floors but may be used on concrete floors when required for restricting dust or soaking up liquids.

C.5.8.1.2. Broom or dust mop treatments shall be compatible to the surface being swept. For example, no oily dust treatment compounds shall be used on dust mops when sweeping terrazzo floors.

C.5.8.1.3. Contractor employees shall report any damage to floors to the Supervisor or Project Manager who in turn shall notify the COR so corrective action can be taken before other cleaning tasks are started.

C.5.8.1.4. Contractor shall launder all dust mops used during a shift after each shift. No dust mops shall be used more than one shift without first laundering.

C.5.8.1.5. Remove black scuff marks from all areas. Contractor shall take special precautions to see that there is no buildup of black scuff marks on floors and on the lower portions of walls.

C.5.9. DAMP MOP FLOORS. After sweeping all accessible areas, the floor shall be damp mopped in accordance with the schedule TE-3 Task and Frequency Chart.

C.5.9.1. Floor shall be damp mopped to achieve a uniformly clean appearance without leaving streaks, swirl marks, detergent residue, or evidence of soil, stains, film debris, mop strands, scuff marks, or standing solution.

C.5.9.2. Contractor shall not leave any splash marks on furniture, baseboards, doors, walls, etc.

C.5.9.3. During the mopping process, excessive liquids shall not be applied to the floor. The Contractor shall be held liable for damages to property or injury to personnel caused by the use of excessive liquids.

C.5.10. WET MOPPING (DOUBLE BUCKET METHOD). After sweeping all accessible areas, the floor shall be mopped in accordance with Technical Exhibit 3, Task and Frequency Chart.

C.5.10.1. Wet mopping is the cleaning of the floor surfaces using cotton yarn mops, water, and a detergent at manufacturer recommended use dilution. A satisfactory wet-mopped cleaned floor is free of dirt, dust, marks, film, streaks, debris, and standing water.

This is not construed to be damp wiping. Under no circumstances shall floor finish be mixed with mopping water solution.

C.5.10.2. Mop water splashed on baseboards, walls, doors, furniture, and equipment shall be removed immediately.

C.5.10.3. The Contractor shall use only disinfectants/detergents approved by the Contracting Officer technically reviewed by the Health Consultant.

C.5.10.4. When wet mopping in rooms with ceramic tile or bare concrete floors, sufficient water shall be used in mopping process to remove any dirt or accumulated waste from depressions in the flooring.

After cleaning, all surfaces shall be left without imbedded dirt, cleaning solution, foam, debris, stains, marks, and standing water. Scrubbing shall be such that joints are left clean and free of accumulated waste.

C.5.10.5. All mop water used in the process of wet mopping shall contain an approved disinfectant detergent in solution as recommended by the manufacturer. Mop water shall be disposed of by using the appropriate utility sinks. Mop water shall not be thrown outside.

C.5.10.6. All wet-mopping procedures used in every area covered by this contract shall be of the "double bucket" method. Under no condition shall a wet mop be used more than 5 hours without laundering. Mop heads and mop water shall be changed and disposed of after approximately 8,000 square feet of use. All accessible areas shall be damp-mopped. Chairs and trash receptacles shall be moved to mop underneath. No item shall be placed on top of furniture. After being wet mopped, the floor shall have a uniform appearance with no streaks, swirl marks, detergent residue, or any evidence of soil. All equipment moved shall be returned to the original position. There shall be no mop strands remaining in the area.

C.5.11. SPOT CLEANING. Easily removed spots or stains on floors shall be removed as soon as possible after discovered. The contractor employee may use a wet mop with scrubbing pad or machine with scrubbing pad whichever is practicable. Some debris may be removed by razor blade scraping.

This process shall be done on all mopping task accomplishments as required by TE-3.

C.5.11.1. Areas spot cleaned shall have a new coat of wax or floor finish applied after cleaning is accomplished if appearance is no longer uniformly glossy as required by TE-3.

C.5.12. PERIODIC STRIP AND REWAX. In areas where stripping and rewaxing is done, the Contractor shall see that moveable furniture and equipment is moved to allow the process underneath.

This includes moveable file cabinets and storage cabinets.

In areas where furniture cannot be moved, precautions shall be taken to preclude water or other liquid solutions from running underneath the furniture which could cause rust spots or otherwise damage the floor surface and that water or other liquid solutions are not splashed on furniture.

C.5.12.1. Floors shall be stripped with wax/sealer remover solution, or if very soiled by tools and a stronger solution followed by a clear water mop rinse. Surfaces shall be free of soil, old wax, old sealer, cleaning solution, or film and allowed to dry thoroughly before the next coat is applied.

C.5.12.2. Wax/sealer shall be applied using a clean lamb’s wool applicator or clean rayon mops.

Contractor shall apply one coat of sealer, allow it to dry, and then apply a minimum of three coats of wax. Each coat of wax shall be allowed to dry thoroughly before the next coat is applied.

C.5.12.3. Except for the first coat, wax shall not be applied closer than six inches inside the face of baseboards or the face of any non-moveable furnishings or equipment. This will prevent a wax buildup at faces or baseboards.

C.5.12.4. Areas being stripped, sealed, and rewaxed shall be scheduled by the Contractor so as an entire inspection unit is started and completed on the same day whenever possible.

C.5.13. SEALING OF FLOORS. Sealing of floors shall be done according to manufacturer’s recommendations using Federal Specifications products that have been approved by the Contracting Officer. Schedule for sealing of floors is shown in TE-3.

C.5.13.1. No wax floors, concrete, quarry tile, marble, ceramic tile, and terrazzo floors shall be sealed and overcoated with an approved non-skid wax or floor finish.

C.5.14. SPRAY CLEAN/BUFF FLOORS. The floor shall be swept before and after spray cleaning and buffing. Solution for spray cleaning shall be at least 50% wax or floor finish solution.

C.5.14.1. All areas accessible to the floor machine shall be spray cleaned and buffed. Easily moved furniture, wastebaskets, etc. shall be moved to spray clean and buff underneath and returned to original location. No item shall be placed on tops of furniture.

C.5.14.2. The entire surface shall have uniform glossy appearance free of scuff marks, heel marks, and other stains or marks, and shall have a uniform coat of wax or floor finish.

A fresh coat of wax or floor finish shall be applied to heavy traffic areas and floor buffed with high-speed buffer to maintain uniform glossy appearance.

C.5.14.3. All spray cleaning solution spills shall be removed immediately from doors, furniture, baseboards, walls, etc.

C.5.14.4. Contractor shall "spray clean/buff floors" as indicated in TE-3.

C.5.14.5. Contractor shall "spray clean/buff floors" on days opposite "rewax floors."

C.5.15. WALK-OFF MATS AND RUNNERS.

D.5.15.1. Carpet type mats and runners (entrances or halls) shall be vacuumed to remove soil and grit and to restore resiliency of the carpet pile.

C.5.15.2. Rubber, polyester, and other synthetic mats and runners shall be swept, vacuumed, or hosed down outside to remove soil and grit.

C.5.15.3. Spot cleaning mats and runners shall be done as prescribed in Paragraphs C.5.12.1 and C.5.12.2.

C.5.16. REWAXING FLOORS. All floor surfaces requiring rewaxing shall be rewaxed at intervals and scheduled in periodic rewax schedule per Technical Exhibit 3 or as required to maintain a uniform glossy appearance. Contractor shall not completely strip floor but wet mop floor to remove all foreign marks, soil, and grime. Rinse thoroughly, dry, and apply thin coats of wax to bring the surface up to required standards. Special attention must be given to heavy traffic areas.

C.5.16.1. Contractor shall "rewax floors" on days opposite "spray clean/buff floors."

C.5.17. CLEAN WALL, DAMP WIPING SURFACES. A damp sponge, wall washing machine, or cloth soaked in a disinfectant/detergent solution shall be used to create a uniformly clean appearance free from dirt, stains, streaks, lint, and cleaning marks. Hard finish wainscoting or glazed ceramic tile surface shall be free of cleaning film. Under no circumstances shall a stripping solution be used to clean wall surfaces. The Contractor shall reimburse the Government for any deficiencies in a wall-washing task that results in discoloration of the wall surface, scratching of the surface, or removal of paint. The wall surface includes the entire vertical surface between the horizontal floor surface and the horizontal ceiling surface. All residues that splash, spill, drip, or run onto baseboards, furniture, floor, or surfaces shall be wiped immediately. Washing shall be up to the 7 feet level. Damp wiping of surfaces includes tables, sinks, child changing tables, and chairs used in building. Damp wiping shall be done with a clean cloth moistened with a disinfectant/detergent.

All surfaces shall be free from dirt, film, dust, and streaks and have a uniformly clean appearance.

C.5.17.1. Spot cleaning of walls, doors, woodwork, and partitions. Use a sponge or clean cloth and spray bottle of disinfectant/detergent to remove dust, smudges, fingerprints, marks, streaks, etc. from washable surfaces. Glass cleaner shall be used on all mirrors and glass surfaces. A lotion type cleaner shall be used on all hard to remove spots and disinfectant shall be used to eliminate odors.

C.5.17.2. Furniture and equipment shall be cleaned in accordance with Paragraph C.5.16.

C.5.18. LOW DUSTING. Contractor shall use lightly treated cloth, lightly treated handheld dusting tool, lambs wool duster, vacuum with dusting attachments, radiator brush, or combination of these tools.

Low dusting shall include areas lower than seven feet.

C.5.18.1. All dust, lint, litter, dry soil, etc. shall be removed from the surfaces of baseboards, doors, radiators, file cabinets, office furniture, cabinets, waste receptacles, and from horizontal ledges, window sills, blinds, handrails, and other items above the floor surface and up to a height of seven feet.

C.5.18.2. Accessible portions of heating units, air conditioning grills, convectors, fans, and radiators shall be dusted.

C.5.18.3. Exhibits, display cases, pictures and plaques, book shelves, and doors and walls shall be dusted. Contractor employees shall take extreme care to prevent damage, as some items are valuable and historic.

C.5.18.4. Contractor shall be liable for repairs of or the assessed value for replacement of any Government property damaged as a result of employee negligence during the dusting task.

C.5.19. HIGH DUSTING. Included in high dusting are ceilings, walls, and other exposed building components (heating, air conditioning, grills, fresh air ducts, pipe work, lights, glass, etc.) above 7 feet but not higher than 14 feet.

C.5.20. DUST CLEAN AND POLISH FURNITURE. Contractor shall use lightly treated cloth, lightly treated handheld dusting tool, lambs wool duster, vacuum with dusting attachments, radiator brush, or combination of these tools. Polish using a good commercial spray wax on the furniture. Furniture includes but is not limited to lamps, desks, tabletops, sideboards, furniture and wall moldings.

C.5.21. CLEAN KITCHENETTE. Clean Counter top, sink & microwave.

C.5.22. GLASS CLEANING. Includes the cleaning of all exposed glass surfaces that are not an integral part of the exterior walls of the building. All lucite, plastic, or any transparent materials used shall be considered glass.

C.5.22.1. Contractor is not responsible for cleaning any light fixtures above 14 feet from floor level.

Contractor shall not clean any part of a light fixture while lamp is lighted.

C.5.22.2. Fixtures shall be cleaned using clear water and a very mild detergent, followed by wiping dry all surfaces with a clean cloth.

C.5.22.3. Contractor shall use a free rinsing detergent to clean glass on doors, glass partitions, display cases, pictures, glass draft shields on windows, mirrors, windscreens at building entrances, etc.

C.5.22.4. Cleaned glass shall be free of residue, smears, and streaks. All adjacent sills, frames, ledges, etc. shall be wiped clean with a damp cloth during glass cleaning process.

C.5.22.5. Contractor employees shall report to the Supervisor or Project Manager who in turn shall notify the COR of all broken or missing glass.

C.5.22.6. Clean glass on hanging pictures, mirrors, computer and T.V. screens using manufacturers recommended screen cleaners.

C.5.23. DRINKING FOUNTAINS. Contractor employees shall report leaking, broken, stopped-up, or overflowing drinking fountains immediately to the Supervisor or Project Manager who in turn shall notify the COR. The Contractor shall disinfect all porcelain and polished metal surfaces to include orifice, drain, and plumbing. The entire fountain and surrounding area shall be free from streaks, dust, stains, spots, and all obvious soil.

C.5.24. BRASS, ALUMINUM, STAINLESS STEEL, AND OTHER METAL SURFACES. Solid nonferrous metal push plates, name plates, protective corner plates, stair railings, vestibule frames, historical markers, etc. shall be cleaned and polished.