Attch 1 --CNGT Ops Log Tng Draft PWS (2 Jun 2021) Clean.docx

PERFORMANCE WORK STATEMENT (PWS)

FOR

DEPARTMENT OF DEFENSE (DoD)

COUNTER NARCOTICS AND GLOBAL THREATS (CN&GT)

MULTIPLE AWARD (MA)

INDEFINITE DELIVERY / INDEFINITE QUANTITY (ID/IQ)

OPERATIONS, LOGISTICS & TRAINING SUPPORT

Contract Numbers:

TABLE OF CONTENTS

2.4 Human Resources Management………………………………………………….…12

2.5 Financial Management……………………………………………………………...15

2.6 Duty Hours, Holidays, Base Shut Down……………………………………………17

3.0 QUALITY MANAGEMENT………...…………………………………………………18

3.1 Quality Management System………………………………………………………18

3.2 Records of Inspection……..…..………………………..…………………………..19

3.3 Performance Evaluation………………………………

3.4 Deliverables………………………………………………………………………...20

3.5 Services Summary SS)…...………………………………………………………...29

4.0 ENVIRONMENTAL SAFETY, HEALTH AND SECURITY…………………

4.1 Environmental, Safety and Health Program………………………………………...31

4.2 Security………………………..……………………………………………….……33

4.3 Mishap Notification and Reporting…………………………………………………37

5.0 PROPERTY CONTROL / ADMINISTRATION………………………………………37

5.4 Annual Property System Analysis / Government Access…………………………..40

5.5 Transportation………………………………………………………………………40

5.6 Real Property (RP) and Real Property Installed Equipment (RPIE)………………..42

6.0 TASK ORDER REQUIREMENTS……………………………………………………. 42

6.1 Government Requests for T/O Proposals………………………………………

6.2 Contractor T/O Proposal Requirements…………………………………………….43

6.3 T/O Proposal Evaluation Parameters……………………………………………….45

6.4 T/O Awards…………………………………………………………………………45

6.5 T/O Requirement Parameters……………………………………………………….46

7.0 LABOR CATEGORIES AND DESCRIPTIONS………………………………………47

7.1 General…………………………………………………………………………

7.2 Performance Levels…………………………………………………………………49

7.3 Experience in Lieu of Education……………………………………………………49

TABLES

1.0 SCOPE.

1.1 Background. Acquisition solutions must support the Department of Defense (DoD), Combatant Commands (CCMD), other Federal agencies, State and local authorities, and partner nation agencies, to disrupt, deter, and defeat threats to national security, including those posed by illicit trafficking in all its manifestations (e.g., drugs, small arms and explosives, precursor chemicals, people, and illicitly-gained and laundered money). Since terrorist and militant organizations can easily tap into the transnational illicit marketplace to underwrite their activities and acquire arms and other supplies to conduct insurgent operations, predominately by illicit drug proceeds, the acquisition solution must be able to flexibly, quickly, and comprehensively respond to a wide range of acquisition requirements throughout the world that extend beyond traditional DoD acquisition and contracting scopes/types. As a result, the acquisition community supports Under Secretary of Defense For Policy USD(P) and works primarily with Counternarcotics (CN) and Building Partner Capacity (BPC) Divisions of CCMDs/Geographical Combatant Commands (GCCs) to meet national defense strategies and objectives.

1.2 Objective. The objective of this Performance Work Statement (PWS) is to provide services, equipment, material, training support, products, minor construction, repair services, and other items as authorized by statute and regulation to meet national security objectives and improve the capability of US and partner nation agencies’ endeavors to detect, deter, disrupt, degrade and defeat national security threats, including those posed by illegal drugs, trafficking, piracy, transnational organized crime, threat finance networks, and any potential nexus among these activities.

1.3 Performance Locations. Performance under this contract shall be required both within the United States and outside the Continental United States (OCONUS), with the vast majority of work occurring OCONUS. OCONUS work may include dangerous areas including theaters of operations, combat zones and partner nations. Specific place(s) of performance will be identified in each Task Order (T/O) PWS.

1.4 Scope. This contract will support all organizations supporting or supported by DoD, DASD (CN&GT), Defense Security Cooperation Agency (DSCA), Service Components, CCMDs, Major Commands, and subordinate organizations to meet national defense strategies and objectives. Summaries of relevant missions include CN, Counter-Illicit Drug Trafficking (CIDT), Counter-Transnational Organized Crime/Criminal Networks (CTOC), Counter Terrorism (CT), Maritime and Border Security (MBS), Counter-Threat Finance/Illicit Finance Activities (CTF), Detection & Monitoring (D&M), Military Intelligence Operations/Cyber Operations, Counter-Weapons of Mass Destruction (CWMD), and Security Cooperation (SC), BPC. Activities are delineated in key instructions, including DoD Instruction 3000.14, DoD Counterdrug and Counter-Transnational Organized Crime Policy, 28 Aug 2020; Department of Defense Framework to Counter Drug Trafficking and Other Illicit Threat Networks, May 2019; Joint Publication 3-07.4, Counterdrug Operations, 5 Feb 2019, Joint Publication 3-25, Countering Threat Networks, 21 Dec 2016; DoD Directive 5205.14, DoD Counter Threat Finance Policy, 3 May 2017, and DSCA Manual 5105.38-M, Security Assistance Management Manual (Chapter 15, Building Partner Capacity Programs). Primary statutory authorities are included below, but may be subsequently amended, revised, or added/deleted to meet existing national defense strategies and objectives, as noted herein:

* 10 U.S.C. § 124, Detection and Monitoring of Aerial and Maritime Transit of Illegal Drugs

* 10 U.S.C. § 284, Support for Counterdrug Activities and Activities to Counter Transnational Organized Crime

* 10 U.S.C. § 333, Foreign Security Forces – Authority to Build Capacity

* 32 U.S.C. § 112, Drug Interdiction and Counter-Drug Activities

* Section 1021, National Defense Authorization Act for Fiscal Year 2005 (as amended), Authority to support a unified Counterdrug and Counterterrorism Campaign in Colombia

* Section 1022, National Defense Authorization Act for Fiscal Year 2004 (as amended), Authority for Joint Task Forces to Support Law Enforcement Agencies Conducting Counterterrorism Activities

* Relevant Public Law/National Defense Authorization Act (see Table C15-T2, DSCA Manual 5105.38-M, Security Assistance Management Manual).

1.5 ON/ OFF-RAMP. The Government reserves the right to reopen competition at any time during any ordering period of this contract. The Government intends to review the need for additional capabilities to fulfill anticipated requirements and to keep the competition pool viable. If additional capabilities are needed, the Government will utilize the on-ramp procedure. Any additions due to on-ramps will not impact the operations, logistics and training IDIQ ceiling. The ordering period for new awardees will not exceed the overall maximum term of the original IDIQ contract, including options (i.e., will not extend past the dates established at initial award). The Government will not accept unsolicited submissions.

1.5.1 ON-RAMP PROCEDURES. The Government will continually engage with IDIQ awardees, industry external to the IDIQ and requirement owners to determine if/when on-ramp is needed to meet current or emerging requirement. On-going market research will also be performed to determine if/when on-ramp is needed. When on-ramp is used, the Government will advertise the reopening of the competition on betaSam.gov. The evaluation and selection of awardees for any on-ramp will utilize the same or similar evaluation and award criteria used for the initial IDIQ contract. Any new awardees will compete with existing or remaining Contractors for task and delivery orders.

1.5.2 OFF-RAMP PROCEDURES. The Government reserves the right to utilize off-ramps when it determines a Contractor’s performance is less than Satisfactory or the Contractor is unable to provide adequate support or lack of participation. Adequate support is defined as the Contractor’s ability to fulfill contract requirements. Lack of participation is defined as no active task or delivery order awards and a failure to actively engage with the Government regarding requirements or to bid on at least three (3) task or delivery orders over any two-year period. Contractors with less than satisfactory performance may be removed from the IDIQ contract at any time. No Contractor will be removed from the contract without documentation from the Contracting Officer of less than satisfactory performance.

In the event of merger between any large or small business under this IDIQ, any contractor cannot have more than one Ops, Logs and Training contract in a specific pool; one of the two contracts must be off-ramped.

Contractors who desire removal from the contract for any reason not related to poor performance shall provide detailed documentation supporting why their removal is in the best interest of the Government. Documentation shall be submitted to the MA IDIQ Program Manager for consideration.

2.0 DESCRIPTION OF SERVICES.

Individual Task Orders and Delivery Orders (both captured henceforth with use of “Orders”) will define specific requirements. Please note that the requirements listed in this section are not meant to be definitive or all-inclusive; rather, they are meant to frame and differentiate the work to be performed under this CN&GT MA ID/IQ vice one of the other vehicles supporting CN&GT work.

Operations, Logistics and Training support provided via Orders under this MA ID/IQ contract shall comply with appropriate authorities, foreign clearance guidance (at https://www.fcg.pentagon.mil/fcg.cfm), regulations (such as DoD Directives (DoDD) at (http://www.dtic.mil/whs/directives/corres/dir.html), and associated processes, to include country-specific rules for entering, exiting, working in and transiting foreign countries (many of which may change with little or no notice). The Contractor shall demonstrate an ongoing awareness and knowledge of and maintain the ability / processes to apply all applicable guidance and regulations related to performance in various countries throughout the world while ensuring no delay or lapse in contract performance. For OCONUS travel, the Contractor shall ensure that all employees are loaded into the Synchronized Pre-deployment and Operational Tracker (SPOT) database and have a current DD Form 93, Record of Emergency Data Card, on file with the Contractor. The Contractor shall ensure that all OCONUS travelers have country clearance to enter the country for this mission and a Letter of Authorization (LOA) approved by the CO prior to travel. COR or PM approval is required prior to country clearance and SPOT submittal.

2.1 Operations and Logistics Support. The Contractor shall provide personnel, services, equipment and construction as necessary to support start-up of a new, restart of a former, or conduct and sustainment of an existing program, project, process, initiative or directive. This includes procurement (purchase or lease) of necessary services, equipment and material that directly or indirectly support the mission and objectives of an operation. Specifically, the Contractor shall provide the resources necessary to design and/or build electronics equipment, shelters, facilities, ground support equipment, and/or support structures, and/or operate, maintain and/or sustain platforms, systems, subsystems, vehicles, watercraft, vessels, aircraft (fixed wing, rotary wing, aerostats, unmanned aerial vehicles (UAV)), electronics equipment, shelters, facilities, ground support equipment, support structures, or any other distinct, serviceable and/or replacement element, part, component, assembly, subassembly or tool through activities such as:

2.1.1 Design, development, acquisition, procurement, integration, receipt, inventory, storage, handling, packaging, kitting, distribution, transport, disposition, and disposal of equipment, material, accessories, spares, supplies, repair items, and facilities;

2.1.2 Repair, refurbishment, modification, upgrade, overhaul, installation, or any other actions to keep items in serviceable condition, to return those items to service, or to update or upgrade a capability;

2.1.3 Movement of units, personnel, equipment, material, and supplies, including acquisition of modes of transportation;

2.1.4 Development of concepts, supply chain development and management, maintainability assessment, logistics plan development and sustainment, life cycle support plan development and sustainment, inventory management enhancement, and logistics engineering services including engineering, integration, test and evaluation, or any other systems or other engineering support associated with the purchase, transportation, storage, distribution and warehousing of materials and finished goods;

2.1.5 Provision of training incidental to equipment acquired under an Order, to include new equipment training and operator training and/or maintainer training. Provision of personnel with specified experiential and/or technical capabilities to share and impart knowledge, skills, information, and perspective. These capabilities will only be utilized as incidental to an operations and/or logistics effort. Stand-alone training of Subject Matter Experts (SME) for these purposes may more appropriately utilize the CN&GT Training Support Services identified in paragraph 2.2 and subparagraphs;

2.1.6 Design, construction of new and/or renovation, remodel, upgrade and/or repair of existing facilities to support operations and/or logistics endeavors. Such efforts may include design, construction, procurement and installation or renovation/remodel of dormitories, shelters, check points, barracks, wharfs, docks, training facilities, hangars, live fire shoot houses and/or any support buildings or infrastructure / services for such facilities to make them fully functional. Projects may include permanent structures, portable, modular and/or containerized facilities, and/or infrastructure and site work in support of construction or installation efforts. These Orders may require the Contractor to provide all professional design, permitting, labor, materials, supervision and management necessary to produce a complete and usable facility or a complete and usable improvement to an existing facility that meets the intended form, fit and function specified in the Orders’ requirements. Upon completion of construction, the Contractor shall provide a completed DD Form 1354, Transfer and Acceptance of DoD Real Property, as specified in the Order’s requirement. Such efforts may include procurement and delivery/installation of supporting equipment, furniture, etc. These efforts may be subject to the parameters and thresholds described in 10 USC § 2801, Scope of Chapter; Definitions; 10 USC § 2805, Unspecified Minor Construction; 10 USC § 2811, Repair of Facilities; Section 1004 of the National Defense Authorization Act (NDAA) for FY 1991, as amended; and DoD Instruction (DoDI) 4270.37, Unspecified Minor Military Construction Projects Pursuant to DoD Counterdrug Authority; all as applicable to the particular Order’s requirement; and

2.1.7 Provision of analytic, enabling, and mission management services that contribute to DoD strategic, operational, and tactical support to Combatant Commands, DoD organizations, and law enforcement agencies to disrupt and degrade adversary networks that support transnational criminal and terrorist organizations.

2.2 Training Support Services. Training Support Services are defined as any contracted activity aimed at transferring knowledge, skills, abilities (KSA) with the objective of improving individual or organizational performance or creating a required level of competency. Contractors shall provide training support services in the following areas:

2.2.1 Training Assessment. The Contractor may be required to determine the feasibility of providing training to an intended organization by identifying training needs, current capacity and resources, to include personnel facilities, material, and policies. The Contractor may also be required to propose an approach for training based on a completed feasibility determination or per requirements established in an Order’s PWS.

2.2.2 Training Development. The Contractor may be required to develop training recommendations for and/or provision of training aids, instructor material, student material, timeline, personnel requirements or limitations, instructor requirements and/or qualifications, required facilities and locations. Additional considerations may be:

· Number of students

· Number of classes

· Number of instructors

· Updates to material

· Test and evaluation methodologies

· Instructor to student ratio

· Staff and support requirements

· Licenses and warranties for equipment, training materials

· Data rights, to include data refresh and software

· Translation and/or interpretation requirements

· Student and/or instructor transportation, food and housing

2.2.3 Training Delivery. The Contractor may be required to provide instruction, transfer training products, retrain students, document progress, outcomes and successful completion, conduct progress checks, assess success of training medium, instructors, post training execution, and/or transition training to the Government or foreign country partner.

2.2.4 Strategic and Operational Training. The Contractor may be required to perform the following types of training:

2.2.4.1 Flight Instruction. The Contractor shall provide fixed, rotary wing and unmanned aerial vehicle (UAV) ground and flight training at various competency levels such as: aircrew training, initial flight screening (IFS), initial qualification training (IQT), undergraduate pilot training (UPT), refresher training, and intelligence, surveillance, and reconnaissance training.

2.2.4.2 Military Skills Training. The Contractor shall provide military skills training in areas such as: tactical skills, combat swimming/diving, small boat handling and maintenance, mission planning, riverine operations, Night Vision Goggle (NVG) utilization (ground and aircrew), mission systems operators (MSO), mission qualification training (MQT), maintenance (end item or system to be determined at Order level), depot systems, military logistics, inventory management, supply chain management, command and control, intel-fusion, and operations management.

2.2.4.3 End Item Usage / Handling and Maintenance. The Contractor shall provide initial, follow-on or refresher training for commercial platforms, systems, subsystems, components, and individual equipment items such as: detection systems / equipment, boats, vehicles, information systems.

2.2.4.4 Collateral Damage Estimate (CDE) training: The contractor shall provide general/Basic and advanced CDE courses. The basic CDE course instruction of instruction provides lectures and practical exercises on DoD policy governing the No-Strike process, management of No-Strike entities, treat of collateral objects, and the Collateral Damage Estimation (CDE) methodology (CDM). Advanced CDE focuses on CDE training and evaluation, focusing on Target Development and PID for CDE, Weaponeering Theory and Logic for Targeting, and Imagery Exploitation & CDE Graphic production standards. Advanced CDE course teaches policies and procedures (TTPs, SOPs, etc.) on how CDE will be conducted. Advanced CDE includes hands-on practical exercises with an oral board.

2.2.4.5

2.2.4.6 Subject Matter Expert (SME). The Contractor shall provide personnel with specified experiential and/or technical capabilities to share and impart knowledge, skills, information, and perspective by acting as: mentors, translators, linguists; or assisting in strategic areas such as policy development or training operation oversight.

2.2.4.7 Other Specified Training. The Contractor shall provide training in areas such as: strategic communications, administrative processes, insurgent activities and threats, security, law enforcement, intelligence analysis, facilities management, threat finance, cybersecurity, network defense, network integration, network operations, multi-domain and multi-discipline training, and human rights training.

2.2.5 Training Products. The Contractor shall design, develop, modify, produce, store and distribute training products for delivery of training.

2.2.5.1 Training may take any form; for example: instructor-led, computer-based, self-paced; classroom, online, simulation-based, virtual, or conducted via a mobile training team (MTT); developed and delivered by the Contractor or developed by the Contractor for delivery by others; provided at Contractor-owned facilities or Government or foreign government locations.

2.2.5.2 Products may take the form of: training plans, electronic courseware, operating and maintenance manuals, technical manuals, specialized software, audio-visual media, training handouts / materials, training aids, after action reports, or plan/program of instruction (POI) with elements essential to designing training (course goal, objectives, scope, rationale, methodology, participant and instructor qualifications, references).

2.2.5.3 Products are required in English and any other language(s) specified in the Order’s PWS.

2.2.5.4 The Contractor shall be responsible for ensuring that training participants have been appropriately vetted by the U.S. Embassy in country. The U.S. Embassy in each country is responsible for identifying which students are eligible for participation in the training. The U.S. Embassy will conduct appropriate security and human rights vetting for all training participants, IAW Security Assistance and Security Cooperation regulations and policies. The Contractor will receive a list of eligible training participants from a U.S. Government representative at the U.S. Embassy. Prior to training commencement or on the first day of training, Contractor will verify the student names to ensure there are no participants in the training that have not received appropriate clearance from the U.S. Embassy. Contractor will not accept any additional training participants that are not on the approved list.

2.2.5.5 Upon completion of training, a summary of the event as described by the Order will provide further details to the content of the report and suspense by which the report should be delivered.

2.3 Contractor ID/IQ Program Management.

2.3.1 Program Management Capability. The Contractor shall provide a program management capability (personnel and all other required resources) to properly manage the ID/IQ contract and all Orders issued under this ID/IQ contract. The Contractor shall:

2.3.1.1 Be responsible for contract performance IAW this ID/IQ PWS and each and every Order PWS (“PWS” will be used throughout this document to represent the requiring document at the Order level, which may be in the form of a Statement of Objectives (SOO), initially, Statement of Work (SOW), or PWS).

2.3.1.2 Manage short notice tasks or suspenses, operational constraints and other potential impacts to maintain schedule requirements on all Orders.

2.3.1.3 Provide primary point(s) of contact to accomplish the managerial, contractual, financial and administrative aspects of the ID/IQ contract, and work / communicate with the Government on all ID/IQ issues.

2.3.1.4 Respond to Government Contracting Officer (CO), Program Manager (PM) or CO Representative (COR) requests in the timelines indicated or agreed upon, or in an otherwise professional and timely manner to minimize any impact to contract performance, cost or schedule.

2.3.1.5 Only perform IAW the PWS or CO direction. The Contractor shall not perform work unless it is specified in the PWS, unless otherwise directed by the CO or captured in a modification signed by all applicable parties.

2.3.1.6 Notify the CO of direction received from Government personnel, to include direction that the Contractor considers outside the scope of PWS requirements prior to performing the work.

2.3.1.7 Notify the CO of any known details regarding current or prior performance by another Government agency or Contractor for the same work required in an Order under this ID/IQ contract. Such notification shall occur prior to award of an Order contract if the conflict is known at time of solicitation for work under an Order.

2.3.1.8 Assume total performance responsibility for work performed and supplies/services delivered under each Order. The Contractor shall actively manage all Subcontractors, teaming partners, and all non-prime Contractor entities and personnel providing support for performance of the ID/IQ contract or Orders issued under this ID/IQ contract. Actions may include analysis, critique and assessment of the adequacy, timeliness and cost effectiveness of all work performed on the ID/IQ and all Orders. The Government will hold the Contractor responsible for all actions taken or not taken to ensure successful contract performance at the ID/IQ and Order levels.

2.3.1.9 Develop, populate, address, update and deliver all required ID/IQ and Order deliverables in the timelines specified in ID/IQ PWS paragraph 3.4 and subparagraphs, Table 2, and in each individual Order.

2.3.2 Inherently Governmental Functions / Decision Making. The Contractor and all Contractor personnel shall not perform inherently governmental functions, as described in Federal Acquisition Regulation (FAR) Subpart 7.5, Inherently Governmental Functions. The Contractor as an entity and individual Contractor personnel are not authorized to make decisions on behalf of the Government. The Contractor shall make recommendations to Government personnel for the Government’s decision-making purposes and clearly indicate that this is the case in all correspondence and meetings/interactions.

2.3.3 Communication.

2.3.3.1 The Contractor shall communicate within the Contractor’s overall organization (to include any teaming partners, Subcontractors, hired foreign nationals, or in country support) to ensure: successful contract performance of Orders; appropriate Contractor personnel are aware of contract actions, activities, performance, and schedule; and that the Government receives a consistent, transparent and timely message regarding contract performance / progress.

2.3.3.2 Contractor personnel shall communicate professionally and only with respect to business concerns with non-acquisition personnel. All pertinent information shall be provided to the CO, PM and/or COR, as applicable, to affect appropriate contract action and address in-country issues. Only the CO, PM, COR, or officially designated representative, will report contract performance status within applicable Government management chains.

2.3.3.3 The Contractor shall monitor and report all situations that could cause delays in performance or unsuccessful contract performance. See PWS Table 2 and PWS paragraph 3.4.6.9 and subparagraphs for details.

2.3.3.4 Press Releases. The Contractor shall submit draft press releases to the Government for review / approval prior to release. The Contractor shall not release press releases until after CO approval.

2.3.3.5 The Contractor shall provide notification to the CO of any acquisitions or mergers that impact this contract at the time the action becomes known to ID/IQ Contractor personnel.

2.3.4 Documentation.

2.3.4.1 Delivery will typically be required only in electronic media form. Electronic documentation developed under this contract shall be delivered in editable and searchable versions of Microsoft Office 2013 or 2016 (or the latest Government version), or Portable Document Format (PDF) using Adobe Acrobat 10.0 (or the latest Government version), unless otherwise specified by the CO. The Contractor shall submit all electronic documentation without embedding or using security rules (locking spreadsheet cells, or implementing password protection or document security restrictions). All such deliveries shall be virus free and unlocked.

2.3.4.2 The Government will specify standard naming conventions for submissions, as deemed appropriate.

2.3.4.3 Each Order will specify documentation delivery / media type and format, as well as the quantity of copies and recipients of the work products required for delivery, and will be addressed at the Order Kick-off, as applicable.

2.3.4.4 For large files or files containing personally identifiable information (PII), the Contractor may be required to use the DoD Safe Access File Exchange (currently at https://safe.apps.mil/ for files up to 8GB based on current guidance regarding system or correspondence limitations regarding large files. All documents shall be submitted IAW applicable guidance (Order solicitation and ID/IQ and Order contractual documents), with SAFE limited to those circumstances where the specified means will not work due to size limitations, features such as macros, or documents containing PII.

2.3.4.5 Updates to any documents shall include applicable date, and version / revision number, with all changes clearly annotated with highlights.

2.3.4.6 As a standard, the Government will respond to submitted documentation submissions within 15 calendar days or as otherwise specified in Order requirement or review document.

2.3.4.7 As a standard, the Contractor shall respond to Government reviews within 15 calendar days or as otherwise specified in the Order requirement or review document.

2.3.5 Performance Reviews.

2.3.5.1 Program Management Reviews (PMR). The Contractor shall attend scheduled PMRs, as notified by the Government. The CO, PM, and other Government personnel, as appropriate, will meet periodically with the Contractor to review performance. PMRs will be held in the Joint Base Langley-Eustis, VA area. The Government reserves the right to conduct PMRs annually, semi-annually, or less frequently. When possible/appropriate, the Government will attempt to conduct PMRs via teleconference to mitigate travel costs. PMRs will cover status and feedback on performance measures, Contractor performance, and any significant events. PMRs are intended to serve as an opportunity for open and frank discussions on the current status of the contract and applicable Orders. The Government will specify the date(s) and time(s) for each PMR for planning purposes and seek Contractor input/discussion items. The Government may provide advance copies of PMR agendas or other documents, such as briefings. The Government will provide meeting minutes or copies of briefings and/or questions and answers for Contractor records. When requested, the Contractor shall provide slide inputs in the format and timeline specified by the Government. Any information discussed at one PMR that is applicable to all Contractors will be included in documentation for all primes.

2.3.5.2 Other Performance Reviews. In addition to PMRs, the Government may meet with the Contractor, at Government or Contractor request, to discuss Contract-specific or Order-specific issues. The purpose of these meetings is to foster proactive continuous improvement and transparency between the Government and Contractor by analyzing past performance problems as well as exceptional performance levels. These meetings may cover compliance; performance improvement; quality strategic planning; teamwork; training opportunities; explore and/or implement industry best practices, quality tools and methods; and/or review the Contractor’s QMS efforts and/or the Government’s Quality Assurance function.

2.3.5.3 Travel. Travel for ID/IQ PMRs/performance reviews shall be considered a cost of doing business and is not cost reimbursable.

2.3.6 Kick-Off Meetings.

2.3.6.1 ID/IQ Kick-off Meeting. The Contractor shall participate in an ID/IQ kick-off meeting within 30 days of contract award, with individuals designated by the Government (see PWS Table 2 and PWS paragraph 3.4.6.6 for details). Travel for the ID/IQ kick-off meeting shall be considered a cost of doing business and is not cost reimbursable.

2.3.6.2 Order Kick-off Meetings. All Orders will have a scheduled kick-off meeting to be coordinated by the Government after contract award. The Contractor shall participate in all Order kick-off meetings with the requirement owner, COR, PM and CO, or specified representative(s). The Government will coordinate / schedule each kick-off meeting and will notify the Contractor of the time and location. The kick-off meeting may be held virtually through teleconference. As a standard, notification will be provided at least five (5) business days prior to the scheduled meeting. These will typically occur within 30 days of contract award, unless otherwise specified in the Order PWS. Some Orders, such as construction related Orders, may require both CONUS and OCONUS (in-country) kick-off meetings for inclusion of appropriate in-country representatives and/or end users. Details will be specified in each Order requirement.

2.4 Human Resources Management.

2.4.1 Personnel Qualifications. The Contractor shall attract, hire, train and retain qualified personnel (see paragraph 2.4.5 and subparagraphs below) for the ID/IQ contract and each Order that:

2.4.1.1 Meet stated Knowledge, Skills, and Abilities (KSA) qualification requirements or other minimum qualifications specified for required work at all levels of performance and as defined in each Order;

2.4.1.2 Meet KSAs and/or qualifications stated in a proposal when considered as an evaluation factor relevant to an award decision and incorporated into the resulting Order award;

2.4.1.3 Meet PWS qualifications and ensure labor categories proposed for Order requirements meet the minimum requirements specified in the PWS (see PWS paragraph 7.1.3.4). Labor Categories are included in PWS paragraph 7.0, Labor Categories and Descriptions;

2.4.1.4 Are capable of working independently toward successful contract performance without Government involvement or direction; and

2.4.1.5 Competently, legibly, clearly, and articulately communicate in the languages appropriate for successful ID/IQ contract and Order performance, as specified in each applicable PWS. Correspondence related to the ID/IQ contracts and Order performance is largely conducted via telephone and electronic mail; therefore, proper communication in terms of content and comprehension are critical to performance success.

2.4.1.6 Further requirements for personnel qualifications are set forth in PWS paragraph 7.0 and subparagraphs.

2.4.2 Personnel Training.

2.4.2.1 The Contractor shall provide and maintain a sufficiently trained workforce capable of providing the services specified in this ID/IQ contract and in the Orders issued under this contract. All related training, continuing education, certification courses, and other similar events are the financial responsibility of the Contractor and shall occur in advance of performance, except as otherwise specified in individual Order PWSs.

2.4.2.2 The Government may provide training to Contractor personnel. All Government-provided training will be approved and scheduled through the applicable Government representative in advance. No Government-provided Contractor training is authorized without CO coordination and approval.

2.4.3 Rapid Response. The Contractor shall possess the capability and experience to rapidly increase existing workforce to meet very large Order requirements and Order requirements with very short timelines and multiple locations of performance.

2.4.4 Personnel Turnover. The Contractor shall manage personnel turnover during personnel absences due to sickness, leave, and voluntary or involuntary termination from employment throughout the life of the ID/IQ and each Order to ensure continuation of services with no impact to the government.

2.4.5 Key Personnel. All positions performing at the ID/IQ level shall be considered binding key positions for the life of the ID/IQ contract and during performance of any underlying Orders. The Contractor shall identify and maintain any key personnel managing the overall performance of the ID/IQ contract and performing on Order contracts.

2.4.5.1 Government-identified Key Personnel. Order Requests for Proposal will include any Government-identified key personnel.

2.4.5.2 Contractor-identified Key Personnel. The Contractor may propose Key personnel at the Order level.

2.4.5.3 Key Personnel Retention. The Contractor shall make every reasonable effort to retain key personnel in order to ensure continuity of services in key personnel positions.

2.4.5.4 Key Personnel Turnover. Key personnel at both the ID/IQ and Order levels are subject to specific turnover requirements. If it should become necessary to substitute or replace key personnel, the Contractor shall notify the CO, PM and COR, via e-mail, of any intent to substitute or replace key personnel within 24 hours of discovery that a vacancy will occur and prior to implementation of change. This e-mail notification shall include the date and time the position will be vacant, anticipated replacement date, and what management corrective action will be taken to ensure mission completion. The Contractor shall ensure that replacements/substitutions meet the minimum qualifications for the affected position.

2.4.5.5 Key Personnel Replacement/Substitution. Position vacancies shall not exceed 30 calendar days from start of vacancy to replacement, unless otherwise approved in writing or directed in advance by the CO. The Contractor shall provide a detailed description of the change, to include the title and criteria for the position(s), and demonstrate the appropriate expertise and credentials to properly meet the requirements and qualifications of the subject position. For OCONUS positions, the Contractor shall also submit, no later than (NLT) 30 days after start of vacancy, a Country Clearance Request (CCR) to the US Government IAW applicable Foreign Clearance Guidance, unless otherwise approved in writing or directed in advance by the CO. The CCR shall include a detailed itinerary / plan for completion of required training, processing, clearances, travel, date of arrival in country and date of performance start. See PWS Table 3.

2.4.5.5.1 The Government may also request coordination of qualification summaries or resumes on proposed personnel replacing or substituting for non-key positions.

2.4.5.5.2 This paragraph shall also apply when, at or prior to the start of Order performance, the Contractor provides any personnel for work who were not part of or who replace any personnel submitted and evaluated as part of an Order proposal. These replacements/substitutions shall comply with personnel qualifications and key personnel turnover paragraphs above.

2.4.6 Removal of Personnel at Government Request. Contractor personnel do not work for the Government. However, in rare cases, the Government may request removal (permanent or temporary) of Contractor personnel from performance on the ID/IQ or Order requirements for security, safety, environmental or health reasons, upon discovery of fraudulent qualification documentation, or when Contractor personnel behave in an unprofessional manner that would be considered unacceptable by a reasonable person. As is the case for all personnel turnover, the Contractor shall ensure continuation of services such that impact to the Government is minimal. Additionally, the Contractor shall ensure replacement personnel are qualified per the Personnel Qualifications paragraph above.

2.4.7 Contractor Identification. Each Contractor employee shall, while on duty at any Government location, wear in plain view on the upper portion of one’s outer garment at all times (expect in locations where such display would threaten the safety and security of the Contractor employee), a durable, easily legible identification badge, furnished by the Contractor, containing the Contractor company name, employee name, employee photograph and Government organization that the Contractor employee supports at the place of performance.

2.4.7.1 Additionally, when performing any contract (ID/IQ or Order) related duties, Contractor employees shall clearly identify themselves as “Contractor” at all times, in all communications and representations, including in the workplace, at meetings, in conversations, telecommunications, mail, electronic mail (e-mail), and faxes, whether with Government personnel, other Contractor personnel, or with the public.

2.4.7.2 Contractors with access to a Government Local Area Network (LAN) and/or with an official Government provided e-mail address shall have signature blocks that include the Contractor company name in the signature block, the word “Contractor” clearly visible, and the designation “CTR” in the Contractor employee’s global address.

2.5 Financial Management.

2.5.1 Travel Reimbursement.

2.5.1.1 Contractor personnel may be required to travel in support of tasks listed in Order PWSs. Orders will specify travel locations and a not to exceed (NTE) ceiling, when appropriate. Travel costs shall be based on estimated costs per FAR 31.205-46, Travel Costs. All trips shall be IAW regulatory requirements. Contractor management/oversight travel is not cost reimbursable.

2.5.1.2 All travel shall occur on an “as needed” basis, and associated estimated costs (based on number of trips, number of personnel, and location per diem rate per FAR 31.205-46, Travel Costs, as applicable) shall be presented to the PM and COR with a travel request at least five (5) business days prior to date of departure (CONUS), or at least ten (10) days in advance of minimum timeline necessary (most OCONUS travel requires a 30-day minimum lead time) to obtain applicable access documents and start personnel processing requirements (OCONUS), unless otherwise approved in advance by the PM or COR. A template will be provided as part of the Order requirement and addressed at the Order Kick-off, as applicable.

2.5.1.3 All travel requests shall be coordinated and pre-approved in writing by the Government PM or COR prior to any trips.

2.5.1.4 The Contractor shall be responsible for all travel arrangements including airline, hotel, and rental car reservations, in addition to foreign travel processing requirements.

2.5.1.5 Contractor employees shall be able to provide receipts for or evidence supporting associated travel expenses for which the Contractor is seeking reimbursement by the Government.

2.5.1.6 Contractors shall bill and will be reimbursed at the Contractor’s allowable costs less any applicable discounts, plus handling costs/contractor burden, if any, as specified in the Order contract.

2.5.2 Material Reimbursement. Material shall be furnished as defined in an Order contract. The Contractor shall support all material costs claimed by submission of Contractor-paid invoices for billable materials. Contractors shall bill and will be reimbursed at the Contractor’s allowable cost less any applicable discounts, plus material handling costs, if any, as specified in the Order contract.

2.5.3 Commodity Purchases.

2.5.3.1 Travel for strictly commodity purchase Orders may be included in the Government-identified or proposed mark-up (for example, NTE amount or place for proposing a rate) under an Order contract.

2.5.3.2 For strictly commodity purchase Orders, the Material cost may include a Government-identified or proposed mark-up (for example, NTE amount or place for proposing a rate) under an Order contract.

2.5.3.3 Commodity purchases may also specify the need to include labor, other direct costs and/or shipping as part of the Government-identified or proposed mark-up (for example, NTE amount or place for proposing a rate) under an Order contract.

2.5.4 Billing / Invoicing.

2.5.4.1 Monthly Invoicing (Standard Requirement). Unless otherwise specified in the Order, the Contractor shall bill for services performed under this contract on a monthly basis, no later than 30 calendar days after the end of the month in which services or events were performed or deliveries were made, by submitting a combination invoice/receiving (combo) report in Wide Area Work Flow (WAWF) in US dollars, unless otherwise approved by the CO or specified in the Order, IAW Section G of the ID/IQ contract. Any variations from the monthly requirement must be approved, in writing, by the CO or specified in an Order.

2.5.4.2 Milestone and Other than Monthly Payment Arrangements. If the Order specifies a milestone or other than monthly payment arrangement, the Contractor shall bill for costs accrued under this contract, by the timeline and in the format specified in the Order, by submitting an invoice / receiving report in WAWF in US dollars, unless otherwise approved by the CO, IAW Section G of the ID/IQ contract and any supplemental information provided in the Order.

Note: The standard payment arrangement for construction Orders will be progress payments IAW FAR 52.232-5, Payments Under Fixed-Price Construction Contracts. Use of milestone payments (or any other payment schedule other than monthly or progress payments) will be minimized to the maximum extent possible.

2.5.4.3 Travel Invoicing. Billings for travel shall be invoiced for the entire trip (inclusive of all costs associated with the trip) on a single invoice within 30-60 calendar days of completion of travel event. Billing for a single trip shall not be broken out into various component billings spread across multiple invoices, unless otherwise approved by the CO, COR, or PM for extenuating circumstances. In these cases, travel invoicing may be allowed monthly, with each invoice covering a specific period and no future invoicing allowed for that period, unless otherwise approved by the CO, COR, or PM for extenuating circumstances.

2.5.4.4 Subcontractor Invoicing. The Contractor shall include all Subcontractor costs as part of the overall bill/invoice. The Contractor shall not provide a separate break-out of Subcontractor costs, but will include all costs in the appropriate areas (labor, travel, materials, etc.), whether incurred by the prime or any Subcontractors, teaming partners, or individuals performing work to support successful contract performance.

2.5.4.5 Invoice Supporting Documentation. The Government (ID/IQ and/or Order CO, PM or COR) may request supporting documentation for submitted invoices. This information shall be submitted directly to the requesting party or as otherwise specified.

· The Contractor shall include all support/back-up documentation as a WAWF attachment for all cost reimbursable invoices (Contract Line Item Numbers [CLINs]/SubCLINs)

· Upon completion of any WAWF invoice submission, the Contractor shall notify the Government representatives identified in the WAWF Payment instructions in the applicable task or delivery Order

2.5.4.6 Cost Reimbursable CLINs / SubCLINs. Per FAR 52.232-22, Limitation of Funds, the Contractor shall monitor all cost type CLINs/SubCLINs and formally notify the Government when total cost forecasted/incurred/invoiced/paid approaches 75% of the cost CLIN/SubCLIN funded value. Formal notification shall be via official correspondence from the Contractor’s cognizant contracting office to the applicable Government Contracting Officer, with courtesy copy to the assigned PM and COR.

2.6 Duty Hours, Holidays, Base Shut Downs.

2.6.1 Duty Hours. Individual Contractor employees may be required to perform work in excess of 8 hours per day and/or 40 hours per work week to include holidays, weekends, and/or during irregular times and shifts based upon mission operations and exercises, particularly in OCONUS performance locations. If required, the Contractor shall provide services and support 24 hours a day/7 days per week as specified in the Order or as directed by the responsible CO or written designee. The Government will specify the work hour expectations in the Order requirement, when feasible, and address them at the Order Kick-off. Post award performance changes will be negotiated, as applicable.

2.6.2 Legal Holidays. The following US Federal holidays apply to performance within the United States:

Table 1 – Government Legal Holidays

The Contractor shall observe any Federal holiday that falls on a weekend IAW the Government’s observation of that holiday. Place of performance may dictate that Contractor personnel are subject to foreign holidays. The applicability of holidays (foreign or domestic) will be specified whenever possible in the Order requirement and addressed as part of the Order Kick-off.

2.6.3 Base Shut Downs. In events such as a base / performance location shutdown due to severe weather, security issues or other unusual circumstances, IAW FAR Clause 52.249-14, Excusable Delays, in Section I of the contract, the Contractor and CO, will negotiate payment terms with the final decision subject to CO approval.

3.0 QUALITY MANAGEMENT.

3.1…