Attachment - Performance Questionnaire.docx

This is a Performance Questionnaire attachment used by the Ohio Attorney General's Office (AGO) as part of its vendor evaluation process for Requests for Quotes. The document is designed to collect past performance information on firms and their key personnel to inform the AGO's selection decisions. References submitted by vendors must complete the questionnaire, identifying their organization, contact information, and the company being reviewed. The form requests detailed feedback on the vendor's performance across eight specific evaluation criteria using a 1-10 satisfaction scale, where 10 represents high satisfaction and 1 represents high dissatisfaction. Respondents may leave blank any criteria for which they lack knowledge and are invited to provide additional comments.

The eight performance criteria evaluated are: ability to meet customer expectations, ability to financially perform in the best interests of the client and citizens, ability to maintain schedules and meet deadlines, ability to increase value, quality of service, ability to identify and minimize user risk, leadership ability and independence from owner/client direction, and overall comfort level in rehiring the firm or individual based on past performance. This questionnaire serves as a reference-checking mechanism to supplement the AGO's broader vendor evaluation and selection process for quote-based procurement activities.