Attachment_B_Citizens_Towing_Bill_of_Rights.pdf
PDF 151 KB Posted
- Attached to
- Towing Services State and local contract opportunity
- Solicitation number
- RFP-2025-026-KC
- Issued by
- Miami-Dade County, Florida
About this file
This document is an official "Towing Bill of Rights" attachment from the City of North Miami Beach, Florida, detailing comprehensive guidelines for vehicle towing procedures and citizen protections. The document outlines the types of tows (specifically public property tows), explains the process for parking citations, vehicle retrieval, personal property removal, drop fees, and payment options. It provides clear instructions for vehicle owners about their rights when being towed, including identification requirements, viewing impounded vehicles, and the procedures for reclaiming a towed vehicle.
The document emphasizes consumer protections, such as North Miami Beach towing companies voluntarily waiving drop fees and requiring multiple payment options (cash, money orders, travelers' checks, personal checks). The City of North Miami Beach Police Department handles towing enforcement, and citizens can contact the Parking Enforcement Hotline at 305.604.CITY (2489) for questions. The guidelines are designed to ensure transparency and fairness in the towing process, providing vehicle owners with a clear understanding of their rights and the steps they must take to retrieve their vehicle after a tow.
View the file
Other files for this state and local contract opportunity
| File | Type | Posted |
|---|---|---|
| Towing_Services_(Addendum_#4_Revision).pdf | ||
| Sample_Agreement_(Do_Not_Complete).pdf | ||
| Attachment_A_City_Boundaries_Map.pdf | ||
| Attachment_C_Miami_Dade_County_Maximum_Non-Consent_Tow_Rates.pdf |
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Text version
ATTACHMENT “B” – CITIZENS TOWING BILLS OF RIGHTS
T o w i n g B i l l o f R i g h T s
You’ve been towed, now what?
A vehicle tow may occur for several reasons. Here are a few things you should know, including what your rights and responsibilities are regarding your vehicles and the possible fine(s).
TYPES OF TOWS
PUBLIC PROPERTY TOWS
A public property tow occurs when a vehicle is illegally parked in a city street, city parking lot or other public right-of-way. A parking citation is also issued stating the violation. The most common reasons for a public property tow are prohibited parking (parking in fire lanes/ hydrants, cross walk, double-parking); restricted parking; or illegally parking in a handicap accessible parking spot, residential parking zone or loading zone. If you wish to appeal the parking citation, the appeal process is printed on the reverse side of the parking citation. A successful appeal of the citation would entitle you to a full refund of the towing costs.
PARKING CITATIONS
If your vehicle was towed (impounded) because of on unpaid parking violation(s). You must first pay for all parking violations before you can pick up your vehicle. You can pay online at www.miamidade.gov, by moil, or in person at Miami-Dade County Parking Violations Bureau located at 22 NW First Street, Miami, Florida. For more information, please call the Bureau at
305.275.1 133. Once all fees have been paid, toke proof of payment to the tow facility at the time you wish to pick up your vehicle.
RETRIEVING YOUR VEHICLE
The vehicle owner or their authorized agent can pick up a vehicle. The vehicle owner must present one (1) form of picture identification that matches the registration of the vehicle. Per Florida Statute, a legally authorized agent must have a notarized letter from the vehicle owner. No vehicle will be released by a towing company without the proper identification or, in the alternative, notarized consent.
VIEWING OF IMPOUNDED VEHICLES / REMOVAL OF PERSONAL PROPERTY
The registered owner of an impounded vehicle or the registered owner’s agent or insurance representative, upon proper identification, shall be permitted to view said vehicle at the storage facility. Every vehicle owner or authorized representative shall be permitted to inspect the towed vehicle within a reasonable time upon his/her arrival at the storage facility and before payment of any charges. The vehicle owner or authorized representative shall be permitted to remove from the vehicle any and all personal possessions not affixed to the vehicle, including but not limited to telephones, tapes, tools, etc., and the Towing Company representative shall assist any vehicle owner/agent in doing so. Vehicle owner/authorized representative shall acknowledge receipt of such property on a form provided by the Towing Company.
DROP FEES
Drop fees occur when a vehicle owner arrives on the scene of a tow and the vehicle has been engaged (hooked) by the tow truck, but the tow truck has not left the scene. Although Florida low allows towing companies to assess a drop fee (of not more than 50% of the posted towing rates). North Miami Beach's towing companies have agreed to voluntarily waive all drop fees. The same identification that is required to retrieve vehicle from a tow facility is required for drop fees to be waived.
PAYMENT OPTIONS
For your convenience, there are ATM machines at either the towing company or within reasonable walking distance. Towing companies must provide at least two options for payment: cash, money orders, travelers' checks or personal checks. The towing operator may require two forms of identification, one of which shall be photo identification, for payments by check.
CONTACT
The City of North Miami Beach Police Department handles towing on public and private property. For any questions on public or private property tows, please contact the City of North Miami Beach Parking Enforcement Hotline at 305.604.CITY (2489).
For complaints about a tow truck operator's driving, call: COMPANY: #
File details come from the government source that posted it. Updated .