Attachment 3 - Quality Assurance Surveillance Plan.doc

PERFORMANCE PLAN

FOR

PREVENTATIVE MAINTENANCE AND REPAIR

OF

VERTICAL LIFTING FABRIC HANGAR DOORS

AT

JOINT BASE MCGUIRE-DIX-LAKEHURST

Joint Base McGuire-Dix-Lakehurst Revision No 2 3 April 2019

PERFORMANCE PLAN

FOR

PREVENTATIVE MAINTENANCE AND REPAIR

OF

VERTICAL LIFTING FABRIC HANGAR DOORS

AT

JOINT BASE MCGUIRE-DIX-LAKEHURST

INTRODUCTION. This Quality Assurance Surveillance Plan (QASP) has been developed to evaluate the Contractor's actions while implementing this Performance Work Statement (PWS). This document is designed to provide an effective surveillance method of monitoring the Contractor's performance for each listed objective on the Performance Objectives (PO) in the Vertical Lifting Fabric Hangar Doors contract.

The Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate the services that the Contractor is required to furnish.

This Quality Assurance Surveillance Plan (QASP) is based on the premise that the Government requires a quality standard in the Vertical Lifting Fabric Hangar Doors contract. This Quality Assurance Surveillance Plan (QASP) is the best means of achieving that objective.

The Contractor, and not the Government, is responsible for the management and quality control actions required to meet the terms of the Vertical Lifting Fabric Hangar Doors contract. The role of the Government is quality assurance to ensure contract standards are achieved.

In this contract the quality control program is the driver for product quality. The Contractor is required to develop a comprehensive program of inspections and monitoring actions.

PERFORMANCE OBJECTIVES SUMMARY:

A valid customer complaint is defined as non-conformance of a task or tolerance as delineated in the performance work statement (PWS) that the Government Contract Officer Representative (COR) has verified.

SURVEILLANCE: The Government evaluator, Contract Officer Representative (COR), shall conduct periodic on site surveillance as well as receive complaints from facility managers and base personnel. Validate non-compliance due to COR site inspections and customer complaints will be forwarded to the Contractor's Quality Control Inspector (QCI) for correction.

STANDARD: The Contractor's performance will not exceed the performance threshold for each respective category. The Contractor shall perform all work required in a satisfactory manner in accordance with the appropriate performance work statement (PWS) paragraph. The Contract Officer Representative (COR) shall not consider the services complete until all deficiencies have been corrected.

PROCEDURES: The Government Contract Officer Representative (COR) shall conduct periodic on-site inspections and will also inspect all complaints to ensure that the Contractor complies with the appropriate paragraphs of the Performance Work Statement (PWS). The COR shall record the results of inspection, noting the date and time of inspection. If inspection indicates unacceptable performance, the COR will notify the Contract Manager or the Contractor's Quality Control Inspector (QCI) of the deficiencies for re-performance. The Contractor shall respond to all complaints within one (1) hour of receipt to validate the complaint. After validation, if re-performance is required, the Contractor will have one (1) additional hour to initiate corrective measures and will be granted adequate time to complete such measures. Additional time might be approved if the COR considers that additional time is warranted. If the deficiencies are not corrected within the required time frame, the COR shall notify the Contracting Officer for rectification. Recurring customer complaints are not permitted for any of these service items. If repeated customer complaints are received indicating the same deficiency during the service performance period, the COR shall contact the Contracting Officer for appropriate action.