Attachment 2 - Statement of Work.pdf

US Department of Agriculture (USDA)

Statement of Work

Annual Maintenance Contract for:

Bluecrest Rival Inserter

Contents Project .................................................................................................................... Error! Bookmark not defined.

General Information

1.0 Scope of Work

2.0 Background

Contractor Requirements

3.0 Technical Requirements / Tasks

4.0 NASS Project Management Office’s Project Administration Manual (PAM)

5.0 Government Furnished

6.0 Travel and Place of Performance

7.0 Period of Performance

8.0 Section 508 – Accessibility of Information and Communications Technology

Annual Maintenance Contract for:

Bluecrest Rival Inserter

General Information

1.0 Scope of Work

USDA NASS NOD-PMC currently owns a BlueCrest Rival Folder/Inserter and requires a maintenance contract to ensure continuous operational status of this equipment.

2.0 Background

The United States Department of Agriculture (USDA), National Agricultural Statistics Service (NASS) National Operations Division (NOD) operates a Print Mail Center (PMC) at 9700 Page Ave., St. Louis, MO 63132. The PMC is responsible for printing, folding, inserting and mailing hundreds of thousands of reports, communications, and survey forms each year. Various machines are utilized to complete these processes including multiple high-speed printers, folder/inserter, and document finishing units.

Contractor Requirements

3.0 Technical Requirements / Tasks

The Contractor shall provide on-call service coverage by equipment certified technicians to include parts and labor, Monday through Friday 8:00 a.m. – 5:00 p.m. excluding Federal holidays.

To facilitate and maintain operational status of these units, the NOD-PMC requires the servicing company to have a local presence and a maximum response time of 4 hours from the time of call if it’s made before 1:00 pm and if the request is made after 1:00 pm come next the morning during normal operation hours.

The Contractor shall provide maintenance service on the following equipment:

Bluecrest Rival Inserter Model-Serial Model = ZX0T Serial = 0237787

The Contractor shall include and replace wearable parts, including but not limited to rollers and belts.

The Contractor shall replace all parts with new OEM and shall only install “used” parts temporarily to ensure operational status until a new OEM replacement part can be acquired.

In the event a replacement part is required for repair of equipment and original manufacturer’s replacement part or acceptable alternate is no longer available due to equipment obsolescence, the following applies:

• The Contractor shall not be obligated to complete the repair of equipment for the remainder of the contract year.

• The Government will have the option to remove the equipment from contract and reduce the contract value at a prorate.

• Contract option years may be exercised for the remaining equipment.

The Contractor shall provide training upon request.

4.0 NASS Project Management Office’s Project Administration Manual (PAM) For NASS projects to be successful, they must adhere to standardized project management practices, using industry leading best practices tailored for the needs of NASS. The attached NASS Project Administration Manual (PAM) includes the NASS Project Management Office’s (PMO) processes, project management best practices, tools, and resources. Regarding the PAM, the Contractor shall:

1. Adhere to the project management standards outlined in the NASS PAM throughout the duration of the project.

2. Follow the project lifecycle framework described in the NASS PAM, including the identification of opportunities, initiation, requirements analysis, design, development, acceptance, implementation, and closeout phases. (Utilizing Agile, Waterfall or Hybrid methodologies as per project requirements.)

3. Use the checklists and templates provided in the NASS PAM during each phase of the project lifecycle to ensure consistent project management practices.

4. Incorporate the NASS PMO responsibilities, project activities, outputs, and templates specific to each lifecycle phase as described in the NASS PAM.

5. Use the support systems and tools, such as Microsoft Project Central Suite, JIRA, and SharePoint sites, as described in the NASS PAM, for tracking and managing project and product information.

6. Collaborate with the NASS PMO and project stakeholders to facilitate the implementation, transition, and adoption of new solutions, ensuring alignment with the project management practices outlined in the

NASS PAM.

7. Recognize that the NASS PAM is a living document that may undergo revisions based on project planning and execution cycles and shall adapt the project management practices accordingly.

8. Use the NASS PAM as a supplementary resource, complementing other key NASS documentation, such as the NASS Software Development Life Cycle Manual, the Contractor’s own internal project management controls, and leading industry practices like the Project Management Institute (PMI) Project Management Body of Knowledge (PMBOK) Guide.

9. Comply with any additional guidelines or instructions provided by the NASS PMO regarding the use of the NASS PAM and project management standards.

5.0 Government Furnished

The Government will and the Contractor shall affirm and agree that they are equal employment opportunity employers and are in full compliance with any and all applicable anti-discrimination laws, rules, and regulations. The Government will and the Contractor shall agree not to harass, discriminate against, or retaliate against any employee of the other because of his or her race, national origin, age, sex, religion, disability or handicap, marital status, or other category protected by law; nor shall either party cause or request the other party to engage in such discrimination, harassment, or retaliation. In the event of any complaint of unlawful discrimination, harassment, or retaliation by any Assigned Employee, the Government will and the Contractor shall agree to cooperate in the prompt investigation and resolution of such complaint.

6.0 Travel and Place of Performance

The Contractor shall provide on-call service coverage by equipment certified technicians to include parts and labor, Monday through Friday 8:00 a.m. – 5:00 p.m. excluding Federal holidays. Travel expenses are not covered under this requirement.

9700 Page Ave., St. Louis, MO 63132.

7.0 Period of Performance

The Period of Performance shall be one (1) base year, with four (4) year option periods. The Base Period of Performance shall commence on April 1, 2026.

8.0 Section 508 – Accessibility of Information and Communications Technology When information technology is to be acquired, the following language describing Section 508 requirements must be included in the SOW.

This contract vehicle is subject to Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 749d) as amended by the Workforce Investment Act of 1998 (P.L. 105-220). The Revised Section 508 Standards, which consist of 508 Chapters 1 and 2 (Appendix A), along with Chapters 3 through 7 (Appendix C), contain scoping and technical requirements for information and communication technology (ICT) to ensure accessibility and usability by individuals with disabilities. Compliance with these standards is mandatory for Federal agencies subject to Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. 794d).

Each ICT product or service furnished under this contract shall comply with the Revised Section 508 ICT Accessibility Standards at a minimum, as specified in the contract. If any furnished product or service is determined to be noncompliant, the Contracting Officer will notify the Contractor in writing. The Contractor shall, without charge to the Government, remediate or replace the noncompliant products or services within a specified timeframe as determined by the Government in writing. If such remediation or replacement is not completed within the time specified, the Government shall have the following recourses:

1.Cancellation of the contract, delivery, task order, purchase, or line item without termination liabilities;

or

2.In the case of custom ICT being developed by a contractor for the Government, the Government shall have the right to have any necessary changes made or repairs performed by itself or by another firm for the noncompliant ICT, with the contractor liable for reimbursement to the Government for any expenses incurred thereby.

The contractor must ensure all noncompliant ICT products and services are provided pursuant to extensive market research and exhibit the highest level of compliance while satisfying the contract requirements.

For every ICT product or service accepted under this contract by the Government that does not comply with the Revised Section 508 Accessibility Standards, the contractor shall, at the discretion of the Government, remediate or upgrade the item with a compliant equivalent product or service, if commercially available and cost neutral, on either a contract specified refresh cycle for the product or service, or on a contract effective option/renewal date, whichever shall occur first.

Section 508 Compliance Vendors, contractors, and their respective ICT products and services shall comply with the following standards, policies, and procedures. In the event of conflicts between the referenced documents and this contract vehicle, the contract vehicle shall take precedence.

1. Revised Section 508 ICT Accessibility Standards

2. Section 508 of the Rehabilitation Act as amended (29 U.S.C. 794d)

3. Federal Acquisition Regulation (FAR) Subpart 39.2

4. USDA Section 508 Departmental Regulation

Additionally, all contract deliverables are subject to these standards.

All ICT products and services, regardless of format, must conform to the applicable Section 508 standards to allow Federal employees and members of the public with disabilities equivalent access to and use of information and data provided to those without disabilities.

All contractors, sub-contractors, and consultants are responsible for preparing or posting content must comply with the applicable Section 508 accessibility standards and, where applicable, those set forth in the referenced policy or standards document. Remediation of any noncompliant ICT or materials as set forth in this contract vehicle shall be the responsibility of the contractor, sub-contractor, or consultant.

According to the Access Board’s Section 508 Scoping Requirements The following Section 508 provisions apply to the products and/or services identified in this contract vehicle:

• C202 Functional Performance Criteria: Where the requirements in Chapters 4 and 5 do not address one or more functions of telecommunications or customer premises equipment, the functions not addressed shall conform to the Functional Performance Criteria specified in Chapter 3.

https://www.access-board.gov/ict/#about-the-ict-accessibility-standards https://www.access-board.gov/law/ra.html#text-of-section-508-of-the-rehabilitation-act-of-1973-as-amended-29-usc-794d https://www.acquisition.gov/sites/default/files/current/far/html/Subpart%2039_2.html http://www.ocio.usda.gov/document/departmental-regulation-4030-001 https://www.access-board.gov/ict/#508-chapter-2-scoping-requirements https://www.access-board.gov/ict/#C202-functional-performance-criteria

• C203 Electronic Content: Electronic content that is integral to the use of telecommunications or customer premises equipment shall conform to the most current Web Content Accessibility Guidelines (WCAG) Level A and Level AA Success Criteria and Conformance Requirements.

• C204 Hardware: Where components of telecommunications equipment and customer premises equipment are hardware, and transmit information or have a user interface, those components shall conform to applicable requirements in Chapter 4.

• C205 Software: Where software is integral to the use of telecommunications functions of telecommunications equipment or customer premises equipment and has a user interface, such software shall conform to C205 and the applicable requirements in Chapter 5.

WCAG Conformance: User interface components, as well as the content of platforms and applications shall conform to the most current WCAG Level A and Level AA Success Criteria and Conformance Requirements.

• C206 Support Documentation and Services: Where support documentation and services and provided for telecommunications equipment and customer premises equipment, manufacturers shall ensure that such documentation and services conform to Chapter 6 and are made available upon request at no additional charge.

In addition, vendors and contractors shall comply with the standards, policies, and procedures below for all ICT pursuant to this contract:

• For Custom ICT Development Services, the vendor or contractor shall ensure the ICT fully conforms to the applicable Revised Section 508 standards prior to delivery and before final acceptance.

• For Installation, Configuration, and Integration Services, the vendor or contractor shall not install, configure, or integrate the equipment and software in a way that reduces the level of conformance with the applicable Revised Section 508 standards.

• For Maintenance, Upgrades, and Replacements, the vendor or contractor shall ensure maintenance upgrades, substitutions, and replacements do not reduce the original level of conformance with the applicable Revised Section 508 standards at the time of the contract award.

• Service Personnel are ensured by the vendor or contractor to possess the knowledge, skills, and ability necessary to address the applicable Revised Section 508 standards and shall provide supporting documentation upon request.

• When providing Hosting Services, the vendor or contractor shall not reduce the existing level of conformance of the electronic content with the applicable Revised Section 508 standards.

• When purchasing ICT where 1) Section 508 validation is not possible prior to award, 2) the ICT will be changed after the award, or 3) ICT will be hosted in a third-party environment, the vendor or contractor shall test and validate the ICT solution for conformance to the Revised Section 508 standards, in accordance with the required testing methods as defined by the agency.

• The vendor or contractor shall document and maintain information regarding the measures taken to ensure compliance with the applicable requirements. This documentation includes but is not limited to testing records, product demonstrations, and reported defects by end users and testers.

• Prior to acceptance, the vendor or contractor shall provide an Accessibility Conformance Report (ACR) for each ICT item that is developed, updated, and/or configured for the agency, and when product substitutions are offered. The ACR should be based on the latest version of the Voluntary Product Accessibility Template (VPAT) provided by the Information Technology Industry Council (ITI). To be considered for award, an ACR must be submitted for each ICT item, and must be completed according to the instructions provided by the ITI.

Note: A supplemental ACR may be required if the agency has additional or stricter accessibility requirements than what is outlined in the VPAT.

https://www.access-board.gov/ict/#C203-electronic-content https://www.access-board.gov/ict/#C204-hardware https://www.access-board.gov/ict/#C205-software https://www.access-board.gov/ict/#C206-documentation-services https://www.section508.gov/sell/vpat https://www.section508.gov/sell/vpat http://www.itic.org/policy/accessibility http://www.itic.org/policy/accessibility

• Prior to acceptance, the agency reserves the right to require a full working demonstration of the completed ICT item to demonstrate conformance to the agency’s accessibility requirements in addition to independent testing to validate.

• In the case of non-compliance where the vendor or contractor claims its products and/or services satisfy the applicable Revised Section 508 standards specified in the contract vehicle, the contracting officer will promptly inform the vendor or contractor in writing of the non-compliance. The vendor or contractor shall, at no cost to the agency, repair or replace the non-compliant products or services within the period specified by the contracting officer.

All Information and Communications Technology (ICT) subject to the Revised Section 508 standards will be evaluated for Section 508 conformance and usability. The test must be administered by a Federal Section 508 Testing Center. All maintenance for ICT that requires upgrades, modifications, installations, repairs, and purchases shall adhere to the Revised Section 508 standards.