Attachment 2 - QASP Document Translation.docx

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

Contract Description: The Contractor shall provide typed translations of all original documentation submitted (unless otherwise specified) and ensure word counts are provided for all translated documents.

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

· What will be monitored.

· How monitoring will take place.

· Who will conduct the monitoring?

· How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance.

This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

2. GOVERNMENT ROLES AND RESPONSIBILITIES

The following personnel shall oversee and coordinate surveillance activities.

a. Contracting Officer (CO) - The CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The CO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The CO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

b. Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The COR shall keep a quality assurance file. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf.

3. CONTRACTOR REPRESENTATIVES

The following employees of the contractor serve as the contractor’s program manager for this contract.

a. Program Manager – Luke Davis (Departmental Chief)

b. Other Contractor Personnel – Ballard Moxley (COR)

4. PERFORMANCE STANDARDS

Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets, or does not meet these standards. The Government shall use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).

PWS 6.1.1

Disincentive: unfavorable contractor performance evaluation.

PWS 6.1.2

Corrective actions shall be taken on the remaining five percent (5%) within 5-7 business days.

PWS 6.2 and 6.2.1

PWS 6.3 and 6.3.1

Disincentive: unfavorable contractor performance evaluation.

PWS 6.4

5. INCENTIVES / DISINCENTIVES

The Government shall use favorable contractor performance evaluations as incentives. The Government shall report unfavorable contractor performance as disincentives. Disincentives shall include documentation of any performance issues. If repetitive or consistent the government shall take further corrective action or begin termination procedures. Incentives and Disincentives shall be based on exceeding, meeting, or not meeting performance standards.

6. METHODS OF QA SURVEILLANCE

Various methods exist to monitor performance. The COR shall use the surveillance methods listed below in the administration of this QASP.

a. DIRECT OBSERVATION: Can be performed periodically or through 100% surveillance.

b. PERIODIC INSPECTION: Inspections scheduled and reported quarterly per COR delegation or as needed.

c. MONTHLY REPORTS: Reports will be generated monthly by the contractor which the COR will use to track progress of maintenance.

d. VALIDATED USER / CUSTOMER COMPLAINTS: Customer complaint data will be obtained via Customer feedback and will be compiled weekly and reviewed by the COR. Any validated complaints against the Contractor which are not resolved within seven business days will be further investigated.

e. VERIFICATION AND / OR DOCUMENTATION PROVIDED BY CONTRACTOR: Contractor provided documentation will be reviewed via required daily action reporting.

f. 100% SURVEILLANCE: Surveillance results may be used as the basis for actions (to include payment deductions) against the contractor.

7. RATINGS

Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. A rating scale shall be used to determine a positive, neutral, or negative outcome. The following ratings shall be used:

Positive outcome: No more than 2 incidents of not meeting the performance standard during the period of performance.

Neutral outcome: No more than 3 incidents of not meeting the performance standard during the period of performance.

Negative outcome: More than 4 incidents of not meeting the performance standard during the period of performance.

8. DOCUMENTING PERFORMANCE

a. ACCEPTABLE PERFORMANCE

The Government shall document positive performance. Any report may become a part of the supporting documentation for any contractual action.

b. UNACCEPTABLE PERFORMANCE

When unacceptable performance occurs, the COR shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case the COR shall document the discussion and place it in the COR file.

When the COR determines formal written communication is required, the COR shall prepare a Contract Discrepancy Report (CDR) and present it to the contractor's program manager or on-site representative.

The contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the COR. The Government shall review the contractor's corrective action plan to determine acceptability.

Any CDRs may become a part of the supporting documentation for any contractual action deemed necessary by the Contracting Officer.

9. FREQUENCY OF MEASUREMENT

a. Frequency of Measurement. During the contract performance, the COR will periodically analyze the frequency of surveillance is appropriate for the work being performed.

b. Frequency of Performance Assessment Meetings. The COR shall meet with the contractor every quarter to assess performance and shall provide a written assessment.