Attachment 2 Performance Requirement Summary (PRS) Matrix.xlsx
XLSX spreadsheet 32 KB Posted
- Attached to
- MPD & TC SUPPORT in USFK Federal contract opportunity
- Solicitation number
- W91QVN23R0068
About this file
This document outlines performance requirements for military personnel division and transition center support services in the Republic of Korea. Key requirements include providing personnel administration support, awards and decorations processing, transition services, retirement services, and reassignment processing for all Army units in Korea. The contractor must maintain stringent quality and timeliness standards for tasks such as completing out-processing requirements within three days, publishing separation orders 60 days before separation, and processing retirement applications within 15 days of receipt. The related federal contract opportunity is to provide MPD and TC support services in USFK under solicitation number W91QVN23R0068 being issued by the Department of the Army Contracting Command.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| MPD- Performance Work Statement_Revision for Amendment 0001.pdf | ||
| W91QVN23R0068-0001.pdf | ||
| W91QVN23R0068.pdf | ||
| MPD- Performance Work Statement.pdf | ||
| Attachment 3 Government Property.xlsx | XLSX spreadsheet | |
| Attachment 1 List of Organizations to include NON_PSDR Units.xlsx | XLSX spreadsheet |
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Tab A PRS Table
| Required Service | Performance Standards | Acceptable Quality Level (AQL). | Methods of Surveillance | Remedy |
| PWS Paragraph | ||||
| 5.2 MPD limited S1 Personnel Services Support (PSS) for non-PSDR units (see list at TAB D) S1 elements and/ or tenant organizations not supported by a brigade S1 may obtain limited support from the MPD. | ||||
| 5.2.10 Servicemembers’ Group Life Insurance Election Certificate and DD Form 93. |
Compliance and reporting DD 93/SGLV and records review reports, IAW AR 638-8, eMILPO FUG and HRC CMAOC Web site. Verify and validate all Soldiers date for Emergency Ensure spouse notification letters are completed and notification when not designated to receive 100 percent of death gratuity. Ensure Soldier is counseled in writing when designating a valid, but unusual, Person Authorized to Designate Disposition. Assist Soldiers in utilizing the web SGLI Online Enrollment System (SOES) application as necessary.
| The standard of service is 100% compliance of all assigned or attached personnel that the data is update, correct, and that the Soldier has a current SGLI and DD 93 documents filed in iPERMS no older than 365 days. | One (1) defect allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report |
| 5.2.12 Awards and Decorations. |
Review, edit and process garrison individual military and unit awards and decorations IAW AR 600-8-22, Military Awards, Laws and Regulations, AR 600-8-104, HRC MLPER and ALARACT Messages, IMCOM Pacific External Policy, garrisons and local policies.
| The standard of service is that all awards will be processed expeditiously; awards requiring HQ, IMCOM level approval – submitted NLT 90 days/requiring AMC approval – submitted 120 days prior to proposed presentation date to include those awards submitted for recommendation to 8th Army, awards requiring IMCOM Pacific level approval – submitted NLT 60 days prior to proposed presentation date, awards requiring Garrisons Commander level approval – submitted NLT 30 days prior to proposed presentation date. MPD/S1 shall authenticate all DA Form 638, Recommendation for Award, item number 22 and 22a, certifying that the individual is eligible for an award IAW AR 600-8-22, not flagged, and the information contained in Part I of the DA Form 638 is correct. | |||
| MPD/S1 shall prepare award certificates IAW AR 600-8-6, certificate citations for ARCOM and AAM are limited to six lines. MPD/S1 will prepare certificates error free; awards processing timeliness rate shall be 98% or greater. All awards approved locally must be processed within five (5) working days from receipt of approval. Maintain a current orders log. MPD/S1 is responsible for ensuring the appropriate stock of medal sets and certificates are maintained on hand. MPD/S1 is responsible for uploading certificate and DA Form 638 off all awards to Soldiers iPERMs record within 5-days from date award was approved and assigned an order number. MPD/S1 is responsible to submit end of year (EOY) Roll-up report to higher HQ with the established guidelines. | Two (2) defects allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report |
| 5.3 MPD PSS for all Army units located in the Republic of Korea | |||
| 5.3.2 Installation Out-Processing. |
MPD will provide general management of the Installation out-processing and operate under the guidance of IAW AR 600-8-1 utilization of the Installation Support Module (ISM). Conduct out-processing procedures; this may include issuing battalion clearing and in processing papers, updating Soldier’s DD 93, assisting Soldiers with SOES, and conducting a Soldier’s Personnel Record Review (RRR) IAW AR 600-8-101, and local SOP. Installation Out-Processing Control Station (PROC) will be performed by MPD for all Soldiers assigned, and Soldiers within the Korean peninsula will out-process utilizing the ISM DA FORM 137-1, DA FORM 137-2 and DA FORM 5123 IAW AR 600-8-101. MPD PROC station will verify Soldier’s assignment eligibility (for example, medical readiness classification rationale, profile, Periodic Health Assessment, Post Deployment Health Assessment, Post Deployment Health Re-assessment, and dental) is correct. The MPD PROC will conduct out-processing briefings, designate the stations through which each Soldier must process, coordinate with the other installation and/or community level out-processing stations, provide any required special guidance, inform the Solder and the unit commander of any alleged debts still owed after the Soldier has visited the reporting clearance agency, inform the commander if a Soldier is found to be ineligible for departure, will not release a Soldier until all non-departure conditions are resolved. Issue a new clearance record to Soldiers who are still on orders to leave but did not depart within 30 days of installation level clearance. If the Soldier is not eligible for reassignment, PROC will notify the commander, as required, to assist the Soldier in correcting deficiencies. If the Soldier remains ineligible, PROC will notify HRC to determine disposition. DA Form 137–1 and DA Form 137–2 is required for all Soldiers departing on a PCS and Soldiers transitioning from active duty The PROC will verify a PHA within 60 days of departure, to ensure assignment eligibility requirements are met and Soldier is worldwide deployable upon arrival to gaining unit. If the Soldier has a permanent profile 3 (P3) or P4 profile, it should be verified that the Soldier has been retained by a MOS Administrative Retention Review (MAR2), the medical evaluation board (MEB) or physical evaluation board (PEB) process. If not the PROC will immediately notify the MPD Reassignment Work Center so that orders may be revoked or amended.
| The standard of service for this task is 100% of Soldiers are completed with out-processing requirements and verified by the MPD Processing Control Station prior to departure from peninsula and out-processing form filed IAW regulatory guidance | One (1) defect allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report |
| 5.3.3 Personnel Automated System (PAS) Support. |
The contractor shall comply with the following requirements to provide PAS support to all non-PSDR units, the PAS Chief/Assistant PAS Chief will be located at the USAG Humphreys and Camp Walker MPDs.
| 5.3.3.1 Installation MPD PAS Chief/Assistant PAS Chief | |
| The USAG Humphreys and Daegu Garrison Commander will appoint in writing a MPD PAS Chief and an Assistant PAS Chief to perform duties IAW AR 600-8-6, HRC-FSD eMILPO Branch guidance, HQ, IMCOM G1 PAS Chief guidance, and eMILPO FUG. The PAS Chief and Assistant PAS Chief will only perform PAS functions and must be registered on the FSD Help Desk website, where their contact information will be displayed and searched by Unit S1s who will be seeking UIC eMILPO access, and first line (Tier 1) Help Desk support. The PAS Chief and Assistant PAS Chief are responsible for the following: PAS Chiefs are directly responsible for the accountability and maintenance of all UICs registered to the Korea PPAs to include mobilized RC UICs. PAS Chief and/or Assistant PAS Chief are the only personnel to submit the DFR transaction in eMILPO, once the DFR packet is approved in accordance with AR 630–10. When DFR Soldiers are separated, an eMILPO separation transaction will be processed by the PAS Chief and/or Assistant PAS Chief. The PAS Chief and/or Assistant PAS Chief will authenticate the original copy of the AAA–162 for historical purposes by preparing and signing a monthly memorandum. This memorandum will be addressed to the records holding area (RHA). The MPD PAS section will maintain the original AAA–162 for the current year then transfer along with the above memorandum to the RHA. On the date a unit becomes temporarily without assigned or attached Soldiers, the AAA–162 for that unit will be produced and a memorandum signed by the PAS Chief and/or Assistant PAS Chief, reflecting the zero strength, will be attached to this AAA–162. The PAS chief will assist units in the resolution of Unit Personnel Accountability Notices (UPAN)-AAA 165 which are beyond the control of the unit eMILPO clerk and will monitor the resolution of notices by supported Battalions and separate units. The PAS Chief and/or Assistant PAS Chief will notify commanders which units require a PAI. When the unit’s strength imbalance between eMILPO and TAPDB is 2 percent or more. The PAS Chief/Assistant PAS Chief will report to the appropriate commander recurring unit or installation strength variances of 2 percent or more that cannot be resolved. PAS Chief are responsible for monitoring the following systems: FSD Website overview, FMS Web, TAPDB, ITAP, DRRS-A (Organization Structure, Review Authorizations, UIC, DUIC, UICIO Responsibilities for mapping, Mapping organization vs. Operational) Organizational Orders Management, Command Relationship), eMILPO (eMILPO Account Creation, Datastore Advance Queries, ePASS-R Functionality, EDAS-A01); Manage Personnel Accountability (AAA-162, AAA-165, PAI, ADPASS, UCFR); Error Resolution Reports (Error Resolution Reports-AAA-351, Deviation Reports); PERNET (AHRC Users Registration System (HURS)/Information Management System (IMS), EDAS, TOPMIS, AIMS2); Installation Support Module (ISM)* | The standard of service for this task is 100% of all regulatory guidance is adhered to. |
| * Note: Where applicable, any references to legacy Army military HR systems may be replaced by IPPS-A upon implementation. | Three (3) defects allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report | |
| 5.3.5 Early Return of Dependents. | ||||
| Process requests and applications for early return of dependents IAW AR 600-8-11, AR 608-74, AR 55-46, AR 614- 30, and USFK Regulation 614-1. Process requests NLT three (3) days after receipt. | The standard of service for this task is 100% of requests are processed/completed NLT 3 duty days after request received. | One (1) defects allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report |
| 5.3.7 Orders. | ||||
| 5.3.9 MPD Reassignment Work Center | ||||
| MPD shall process all EDAS Cycles and AIMS2 RFOs reassignments actions IAW AR 600-8-11, AR 614-100, AR 614-200, AR 55-46, AR 614-30, and HRC, Enlisted Personnel Management Division/Officer Personnel Management Division guidance. | The standard of service for this task is MPD Reassignment Work Centers will complete all PCS reassignment orders NLT 60 days after receipt of all required documents and within 120 days of DEROS, the SDN orders log will be maintained properly and provide to the HQDA G1 POC monthly in addition to the specific standards listed in 5.3.9.1 and 5.3.9.2 below. | One (1) defects allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report |
| 5.3.9.1 Processing Procedures for Enlisted Soldiers. | ||||
| MPD shall process enlisted reassignments actions IAW AR 600-8-11, AR 614-100, AR 614-200, AR 55-46, AR 614-30, and HRC, Enlisted Personnel Management Division guidance. | The standard of service for this task is MPD will complete the following enlisted reassignment processing functions within 30 calendar days of the EDAS cycle for all Soldiers. MPD will check EDAS cycles which are transmitted to eMILPO for the supporting Personnel Reassignment Work Center on a weekly basis: conduct an initial screen of the EDAS cycle, create an electronic reassignment folder and subfolder with the file named “THESE SOLDIERS HAVE RECEIVED REASSIGNMENT INSTRUCTIONS FROM HQDA”, | |||
| create a subfolder with individual Soldiers full name, within the Soldier subfolder create a reassignment file consisting of the following documents, DA Form 4036 (Medical and Dental Preparation for Overseas Movement) if Soldier is being assigned to overseas area. DA Form 4787 (Reassignment Processing) if Soldier is being assigned to overseas area. A DA Form 5888 (Family Member Deployment Screening Sheet) (Exceptional Family Member Program (EFMP) screening requirement) must also be initiated for completion on Family members by the installation’s medical treatment facility. eMILPO reassignment checklist. Copies of any reclassification, medical examination board, or physical evaluation board actions, or reenlistment contract that relate directly to the reassignment action and documents qualifying Soldier for PCS movement, deletion, or deferment. Conduct initial screen of EDAS cycle by completing DA Form 5118 (Reassignment Status and Election Statement), parts I and II. Determine if Soldier meets AI requirements. Do not notify Soldier of reassignment if disqualification is identified. Request deletion of Soldier from EDAS cycle if found to be unqualified for the new assignment. Report to HRC career management branch when telephonic notification of AI from HRC was not followed up by written AI (EDAS cycle or message) within 30 calendar days. Transfer reassignment files to inactive file status when Soldier departs on PCS or AI are rescinded or revoked and retain for 6 months. | Two (2) defects allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report | |
| 5.3.9.2 Processing Procedures for Officers | ||||
| MPD shall process enlisted reassignments actions IAW AR 600-8-11, AR 614-100, AR 614-200, AR 55-46, AR 614-30, and HRC, Officer Personnel Management Division guidance. | The standard of service for this task is pull officer RFOs as posted by the career branches from AIMS2 on a daily basis, either by bulk installation pull or by individual social security number search for a particular individual. Notify the officer/warrant officer concerned and chain of command within 3 calendar days of RFO pull. Create a reassignment electronic digital folder and subfolder with the file named “THESE SOLDIERS HAVE RECEIVED REASSIGNMENT INSTRUCTIONS FROM HQDA”, create a subfolder | |||
| with individual Soldiers full name, within the Soldier subfolder create a reassignment file consisting of the following documents: DA Form 4037 (Officer Record Brief). Copies of all reassignment management forms. DA Form 4036 (if officer is being assigned to overseas area). DA Form 4787 (if officer is being assigned to overseas area). DA Form 5117 (Reassignment Control Sheet). Contact officer’s career branch to request deletion of officer from assignment if found to be unqualified for the new assignment. Use DA Form 5117 to monitor the flow of a Soldier through the reassignment process. Complete checklist and file in each Soldier’s reassignment file. Reassignment file will be transferred to inactive file status when officer departs on PCS or AI are rescinded or revoked. | Two (2) defects allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report | |
| 5.3.9.4 Compassionate deletions and deferments | ||||
| MPD Reassignment Work Center will process Compassionate deletions and deferments as the following: Requests based on compassionate reasons or extreme Family problems will be submitted to HRC, using DA Form 3739 (Application for Compassionate Actions) in accordance with AR 614-200. Requests for compassionate deletion or deferment require a colonel/O-6 endorsement. Deferment should be used instead of deletion if the extreme Family problems can be resolved within 90 days of the report date. | The standard of service for this task is 100% accountability of compassionate deletions and deferments and timeliness submitted to HRC within 30 days of EDAS cycle date/RFO date. If deletion or deferment situation occurs after the initial 30 days, the request will be submitted within 72 hours of the deletion or deferment situation occurring (or becomes known to Soldier). | Two (2) defects allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report |
| 5.3.9.8 Exceptional Family Member Program and medical, educational, and dental care | ||||
| MPD Reassignment Work Center will review and verify if a medical or educational condition is identified during the Family member travel screening process, or the Soldier is already enrolled in the EFMP, Family members will not be allowed to travel until medical and educational clearance is obtained from the gaining overseas commander. MPD Reassignment Work Center will brief Soldiers with Family members concerning medical, educational and dental care is authorized for Family members, but is subject to the availability of adequate staff and facilities. | The standard of service for this task is after identifying a medical or education conditions Soldiers are notified during their initial levy brief. | Two (2) defects allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report |
| 5.3.11.1 Process Individual Enlisted Levy Packets | ||||
| Upon assignment notification coordinate with the unit S1 to ensure enlisted Soldiers review the standardized IMCOM Levy Brief (as modified for each garrison) online virtually or in a small group conducted at their unit/battalion level. The MPD, as the Personnel Reassignment Work Center, will—review the submitted Levy packet to include the DA Form 5118 and all other documents according to the reassignment checklist. Consider the Soldier’s leave, travel time, TDY enroute (and the time permitted by TDY options), and also the requirement to distribute availability dates evenly throughout the arrival month before establishing a Soldier’s availability date. Determine anticipated date of loss (DLOS). Advise the servicing S1 to request deletion to HRC EPMD for Soldiers from the EDAS cycle if found to be unqualified for the new assignment. Explain to the Soldier the orders process to include timeframe and requirements to enable publication (further outlined in chap 5). Advise Soldier of the requirement to meet the SRR associated with assignment. Send notification to the installation retention office of all Soldiers who have a SRR. Suspense action for possible deletion on the 45th day following EDAS cycle transmittal date. Reassignments centers must work closely with the retention personnel to ensure the required action is complete. Soldiers will complete DA Form 5121 (Overseas Tour Election Statement). The Personnel Reassignment Work Centers must verify the medical readiness classification (MRC) to ensure that the Soldier is fully eligible for AI at the projected date of departure and prior to PCS final out- processing. If Solder is not fully eligible for assignment, HRC EPMD will be notified for final disposition. Soldiers may be assigned to any non-deploying unit regardless of their MRC. Medical availability for enlisted assignment to deploying units and BCTs is established by HRC as follows: MRC 1, 2, or 4—medically available for assignment to deploying unit/BCT. MRC 3A—medically available for assignment to deploying unit/BCT with a report date prior to unit latest arrival date (LAD)–90 or after the unit’s redeployment. Medically non-available for assignment to deploying unit/BCT during the period of LAD–90 through the unit’s redeployment. MRC 3B—medically non-available for assignment to deploying unit/BCT. | The standard of service for this task is to review Levy packets NLT 30 days from EDAS cycle date. | Two (2) defects allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report |
| 5.3.11.2 Process Individual Officer Levy Packets. | ||||
| Upon assignment notification coordinate with the unit S1 to ensure officers review the standardized IMCOM Levy Brief (as modified for each garrison) online virtually or in a small group conducted at their unit/battalion level within 15 calendar days of AIM2 RFO date and levy packets are received. The MPD, as the Personnel Reassignment Work Center, will—review the submitted Levy packet to include all documents according to the reassignment checklist. Advise the servicing S1 of there are any missing documents and/or to contact the officer’s HRC OPMD career branch to request deletion of officer from assignment if found to be unqualified for the new assignment. Before establishing an officer’s availability date, consider the officer’s leave, travel time, TDY enroute, (and the time permitted by TDY options). Explain to the officer the orders process to include timeframe and requirements to enable publication. | The standard of service for this task is to review Levy packets NLT 30 days from RFO notification date | Two (2) defects allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report |
| PWS 5.3.16-5.3.16.23 – Transition Center. |
The MPD will operate a TC that provides transition services functions to all Army units/eligible personnel in Korea
| 5.3.16.8 Publication of separation orders | ||||
| TC will issue separation orders IAW AR 600–8–105 no later than 60 days or earlier before the scheduled separation date or start of transition leave whichever is first. Soldiers who desire their separation orders earlier than 180 days before the scheduled separation date should submit written request with justification. The TC will produce retirement orders upon approval of the retirement request. TC will ensure all separation orders on Soldiers will be produced in TRANSPROC. If the Soldier is being processed at an alternate transition center, send records initiated during pre-separation processing to that supporting transition center. Installation and unit-level out-processing will be accomplished in accordance with AR 600–8–101 and local command policies. | The standard of service for this task is publication of separation orders will only be accomplished via TRANSPROC and completed 60 days or earlier that the scheduled separation date unless a Soldier request is received to publish orders earlier. All records initiated during pre-separation are forwarded NLT 5 working | |||
| days prior to the Soldier’s transition/terminal leave to the supporting transition center if the Soldier elected an alternate transition center for final out-processing IAW regulatory guidance. | Two (2) defects allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report | |
| 5.3.16.12 Preparing Separation Documents (DD Form 214) | ||||
| The TC will ensure DD Form 214 will be prepared for Soldiers in the following categories: Soldiers on termination of active duty because of administrative separation (including separation because of retirement or ETS), physical disability separation, or punitive discharge resulting from a court-martial. Soldiers changing their status or component while serving on active duty; Enlisted Soldiers discharged to continue on active duty as a commissioned or warrant officer, or a warrant officer terminating warrant status to continue on active duty as a commissioned officer. Officers who revert to enlisted status in accordance with AR 600–8–24. | The standard of service for this task is TRANSPROC will be utilized to prepare all DD Form 214 for separating Soldiers IAW regulatory guidance. | Two (2) defects allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report |
| PWS 5.3.17 - 5.3.17.13 – Retirement Services Office. |
MPD will operate a Retirement Service Office that provides retirement services functions to all Army units/eligible personnel in Korea
| 5.3.17.7 Survivor Benefit Plan (SBP) | ||||
| RSO will ensure all Soldiers retiring under active-duty laws and RC Soldiers who elected Option A must make an SBP election before retirement. Only designated SBP counselors, who successfully complete the DA SBP Certification Course, may counsel retiring and Retired Soldiers or spouses about SBP. No less than 60 days before retirement, every Soldier will receive one-on-one SBP counseling on the SBP using the most current DA SBP briefing, to include categories available under 10 USC 1448(a) and the effects of such elections in accordance with 10 USC 1455(b)(1). Before retirement, and after the one-on-one counseling, the Soldier must sign a DD Form 2656 certifying his or her SBP election and an SBP Counseling Statement verifying counseling. Whenever possible, SBP counseling of spouses will be conducted in person. If the spouse is unavailable for counseling based on incapacitation or geographic location, prescribed HQDA SBP information will be mailed to the spouse using certified mail, restricted delivery, along with notification of the Soldier’s SBP election, a cost- benefit estimate, and a request for spouse concurrence using the DA prescribed letter and concurrence statement, if applicable. RSO will ensure married Soldiers may not decline, without the written, notarized concurrence of their spouses, to participate in SBP, to provide an annuity for the Soldier’s spouse at less than the maximum level, or to provide an annuity for a dependent child but not for their spouses (see 10 USC 1448(a)(3)(A)). The RSO will ensure the Soldier understands by law, married Soldiers who fail to provide written spouse concurrence or an approved waiver of same before date of retirement will be enrolled in full spouse SBP or, if any type of child/children coverage is elected, full spouse and child/children SBP. | The standard of service for this task is to ensure that NLT 60 days prior to before retirement 100% of all retiring personnel to include their spouses received a SBP brief. | One (1) defect allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report |
| 5.3.17.11.2 Retirement for Length of Service | ||||
| MPD TC will process retirements for length of service IAW AR 635-200, AR 600-8-24, HRC, EPMD, Enlisted Retirements and Separations Branch. Soldiers who have completed 19 or more years of AFS may apply for retirement. The request must be made within 9 – 12 months of the requested retirement date. | The standard of service for this task that 100% of retirement applications (memorandums/4187s) are processed within 15 days of receipt from Soldier or 5 days for medical retirements IAW with regulatory guidance. | One (1) defect allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report |
Korea MPD PRS table
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