Attachment 1 Statement of Work (SOW) Corrective Action Process and Cause Analysis Course 8.31.23.pdf

FEDERAL BUREAU OF INVESTIGATION

FINANCE AND FACILITIES DIVISION | PROCUREMENT SECTION

STATEMENT OF WORK

Statement of Work Forensic Training Version 1.0 Page 1

The Corrective Action Process and Cause Analysis for

Forensic Service Providers Training Course

For the

Laboratory Division / Forensic Analysis Support Unit

(FASU)

Statement of Work

08/22/2023

STATEMENT OF WORK

Statement of Work Forensic Training Version 1.0 Page 2

1 Scope

This is a contract to provide onsite training for the Corrective Action Process and Cause Analysis for Forensic Service Providers Training Course to the Federal Bureau of Investigation (FBI) Laboratory Division (LD). The course will align with the requirements in International Organization for Standardization (ISO)/ International Electrotechnical Commission (IEC) 17025 and ISO/IEC 17020, and Accreditation Requirement (AR) 3125.

This is a non-personal services contract. The Government shall not exercise any supervision or control over contractor employees performing the services herein. Such contract services providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction

The vendor shall instruct three (3) different 2-day sessions (4 hours per day) of the training, Corrective Action Processes and Cause Analysis for Forensic Service Providers. Each session will have up to 20 participants.

Service Personnel

The offeror shall ensure the personnel providing the labor hours possess the knowledge, skills, and ability necessary to address the applicable Revised 508 Standards defined in this contract and shall provide supporting documentation upon request.

1.2 Background

The FBI Laboratory is one of the largest and most comprehensive forensic laboratories in the world, and is the nation’s only full-service federal forensic laboratory. The mission of the FBI Laboratory is to apply scientific capabilities and technical services to the collection, processing, and exploitation of evidence for the FBI and other duly constituted law enforcement agencies in support of investigative and intelligence priorities. In support of its mission, the FBI Laboratory examines evidence free-of-charge for federal, state, and local law enforcement, and for foreign investigations as well as intelligence matters. In addition to conducting scientific analysis of physical evidence submitted for examination, the FBI Laboratory provides expert testimony in court as well as operational and technical support to FBI investigations both domestically and internationally.

Being able to identify and assess nonconforming work is an essential element of a robust quality system and necessary to maintain accreditation. In addition, being able to effectively perform root cause analysis to determine the appropriate action steps to improve processes

STATEMENT OF WORK GUIDE AND TEMPLATE

and prevent nonconformity recurrence is key to continual improvement of the FBI Laboratory.

The FBI Laboratory recently completed a review and evaluation of one of its forensic disciplines.

That review resulted in the generation of various recommended actions. One of those recommended actions was the provision of root cause analysis training to personnel throughout the FBI Laboratory. The recommendation suggested specific topics for inclusion in the training such as the application of the “5 whys” approach to identified nonconformance, failure mode and effects analysis, and reliability cause mapping methodology. Training for forensic service providers in the corrective action process and root cause analysis is necessary to ensure personnel have the appropriate skills to address nonconforming work.

The FBI Laboratory has determined that this training should be provided to a wide range of laboratory personnel working in various positions. The FBI Laboratory has identified the various positions that would benefit from this training. Additionally, because the FBI operates forensic laboratories in both Quantico, VA and Huntsville, AL, training must be offered in both locations.

2 Applicable Documents

None

3 Requirements

The requirement is for three (3) in-person training courses focused on root cause analysis and corrective action process for forensic laboratory personnel. The courses must be provided in person in Quantico and Huntsville. The training must align with the requirements in ISO/IEC 17025, ISO/IEC 17020, and the AR 3125 requirements.

The contractor shall:

3.1 Provide training in corrective action process and cause analysis, specifically tailored to the application of those processes in forensic service providers such as a forensic laboratory.

Training content must specifically address the difference between corrections and corrective actions, the objectives of root cause analysis, methodologies such as the “5 whys”, and practical skills to perform root cause analysis to improve operations.

3.2 Offer flexible scheduling and be able to instruct three (3) courses, each held over a two (2) day period with four (4) hours of instruction each day for a total of 8 hours of instruction per course.

3.3 Provide training for up to sixty (60) participants with twenty (20) participants attending each course, maximizing interaction and discussion between participants and the instructor.

3.4 Provide in-person instruction in FBI Laboratory facilities in both Quantico, VA and Huntsville, AL, with two (2) courses taking place in Quantico, VA and one (1) course taking place in

Huntsville, AL in alignment with FBI Laboratory staffing levels at each location.

3.5 The contractor may use the contractor’s laptop to connect to a monitor or send a file for FBI personnel to access.

3.6 Have an instructor with expertise in the ISO/IEC 17025 and AR3125 requirements, the ANAB assessment processes, and the way the fulfilment of those requirements is evaluated during assessments.

3.7 Provide participants with an electronic copy of all course material.

3.8 Provide participants with certificates recording course completion.

The estimated period of performance for this requirement is 9/18/2023 – 2/19/2024.

4 Key Personnel

Instructor shall have a minimum of three years’ experience teaching accreditation requirements and quality assurance topics to forensic laboratories.

5 Place of Performance

The primary place of performance will be at the FBI Laboratory at Quantico, VA and Huntsville, AL.

6 Deliverables

The Contractor shall be responsible for providing the following deliverables:

Deliverable Title Deliverable Date SOW Reference

Electronic copy of course material 7 days after completion of the course

3.7

Course Completion Certificates for students who successfully complete the course.

7 days after completion of the course

3.8

List of all students that attended the course and a list of those that successfully complete the course

7 days after completion of the course

3.0

7 Government Furnished Equipment or Information

The Government shall provide a classroom setting for instruction that includes desks, chairs, and a screen for power point presentations.

8 Personnel Availability

The Contractor shall be available for the hours of instruction and for a period of one week through email for any student questions after the training has been completed. The contractor shall also be available to the Contracting Officer Representative to coordinate training sessions.

9 Security Requirements

None.

10 Government Representatives

The functions inherent to this contract shall be performed by the designated Contracting

Officer. The duly assigned COR shall ensure all actions pertaining to this contract are requested via the Contracting Officer.

10.1 Contracting Officer Representative

The COR will be identified via letter of COR delegation authority for this contract. The COR is responsible, as applicable, for: receiving all deliverables, inspecting and accepting the supplies or services provided hereunder in accordance with the terms and conditions of this contract;

providing direction to the Contractor which clarifies the contract effort, fills in details or otherwise serves to accomplish the contractual Scope of Work; evaluating performance; and certifying all invoices/vouchers for acceptance of the supplies or services furnished for payment.

The COR does not have the authority to alter or modify the Contractor's obligations, contract terms, conditions, specifications, or cost. If as a result of technical discussions, it is in the

Government’s best interest to alter/change contractual obligations or the Scope of Work, the

CO shall issue such changes. The COR for this contract is (insert name COR will be assigned at award). He can be reached at (insert phone number and email of COR).

10.2 Contracting Officer

This contract will be administered by:

Sherry Trowbridge, SBTrowbridge@fbi.gov

11 Travel and Other Direct Costs

When required and authorized by the Contracting Officer, travel must be conducted in accordance with Federal Travel Regulations. Travel for this requirement is authorized for one instructor for the estimated dates below. Course estimated dates and location can change due to available of students at each location.

Location Estimated Date Huntsville, AL October 2023 Quantico, VA November 2023 Quantico, VO January 2024

All travel must be conducted in accordance with Federal Travel Regulations established by the General Services Administration. Local travel will not be reimbursed. Local travel is defined within 50 miles of assigned duty station at the request of the government. Travel to work and home does not constitute reimbursable travel. Airfare in excess of the lowest price airfare available must be substantiated by one of the exceptions listed in FAR 31.205-46(b).

Other Direct Costs (ODCs) are not authorized.

11 Travel and Other Direct Costs