Attachment 1 - Statement of Work.pdf

STATEMENT OF WORK

FOR

INTERNATIONAL SUPPORT SERVICES

1.0 BACKGROUND

Federal Mediation and Conciliation Service (FMCS) is an independent agency of the Federal Government responsible for promoting the development of sound and stable labor-management relationships, preventing or minimizing work stoppages by assisting labor and management to settle their disputes through mediation, and advocating collective bargaining, mediation and voluntary arbitration as the preferred process for settling issues between employers and representatives of employees. In addition, the FMCS mission includes developing the art, science and practice of conflict resolution, and fostering the establishment and maintenance of constructive joint processes to improve labor-management relationships, employment security and organizational effectiveness.

2.0 PURPOSE

The purpose of this requirement is to obtain international support services for FMCS’ Office of the Director. Primary areas of support will include assisting in the delivery of international advisory, training and development services to the international labor management community, other government entities and interested parties, and reporting on changes to policies and labor laws relating to international affairs.

It is expressly agreed and understood that this is a non-personal services contract as defined in Federal Acquisition Regulation 37.101, under which the services performed by the contractor are rendered in its capacity as an independent contractor. The Government will evaluate the quality of the service provided but retains no control over the contractor’s employees or agents. The contractor is solely liable for, and expressly agrees to indemnify the Government with respect to any liability producing acts or omissions by it or by its employees or agents.

3.0 OBJECTIVE

The objective of this requirement is to obtain one (1) qualified individual to provide international support services to FMCS’ Office of the Director.

4.0 PERSONNEL REQUIREMENTS

4.1 The contractor shall have applied knowledge of international affairs and projects.

4.2 The contractor shall have general knowledge of principles and processes for providing customer service. This includes customer needs assessment and meeting quality standards for services.

4.3 The contractor shall have the ability to draft high-quality documents of varying lengths, on both short and long turnaround times, in a readable, logical manner, with minimal errors of grammar, diction and spelling.

4.4 The contractor shall have the ability to work in various online platforms and software used to the conduct and delivery of FMCS’ work. MS Word, Excel, PowerPoint and Outlook are required. MS Forms, Access, Zoom and Doodle are highly preferred. Poll Everywhere, X-Mind, Adobe Connect, Facilitate Pro and Mero are a plus.

4.5 The contractor shall have the ability to independently research, draft briefings, and review policies for internal and external customers which can be complex at times.

4.6 The contractor shall have the ability to create extensive training materials for internal customers on international assignments.

4.7 The contractor shall have the ability to identify clients and promote services of the agency.

4.8 Preference will be given to a contractor who is bilingual, to include English and

Spanish.

5.0 TASKS

The contractor shall be responsible for providing a technically qualified individual who meets the requirements of Section 4.0 to perform international support services to include the following tasks:

5.1 Assist with generating and responding to requests to and from funder, host government, U.S. embassy, and other stakeholders on the ground on international projects.

5.2 Draft content and work with FMCS internal staff and graphic design vendor, as necessary, to maintain both the international area of the FMCS website and the International Department SharePoint site.

5.3 Assist mediators in preparing training materials for international assignments.

5.4 Assist with cost projections for international projects.

5.5 Research potential international client organizations and recommend an approach to promote our services.

5.6 Research and write briefings for FMCS senior officials and to prepare mediators for international assignments (e.g., international organizations and U.S. policy toward them, labor, social and political conditions in certain countries that FMCS deals with).

5.7 Monitor announcements from the International Labor Organization (ILO) and

United States Trade Representative (USTR) that could impact FMCS’ international portfolio.

5.8 Assist the Chief International Affairs Officer in coordinating and communicating with foreign counterparts in conjunction with programs and projects of varying lengths.

5.9 Draft promotional materials and correspondence and assist the Chief International

Affairs Officer in the presentation of informational webinars on FMCS for foreign diplomats.

5.10 Work with the FMCS National Archives and Records Administration (NARA)

Agency Records Officer to develop FMCS’ Disposition Authority and File Plan for the International Department.

5.11 Prepare reports in compliance with record keeping requirements of the U.S.

Department of State’s Inter Agency Working Group for U.S. Government Sponsored International Exchange and Training programs.

6.0 DELIVERABLES

Bi-weekly status reports on progress of assigned tasks and activities performed under the task order are due to the Contracting Officer’s Representative (COR), showing the status of all active tasks. Additional deliverables may be requested in writing to the contractor by the Contracting Officer or COR, as appropriate.

7.0 PERIOD OF PERFORMANCE

The Period of Performance (PoP) shall include a 6-month Base and three (3) 6-month Option Periods.

8.0 PLACE OF PERFORMANCE AND HOURS OF OPERATION

8.1 The contractor shall provide between 16 and 40 hours per week of remote support to the Office of the Director, who is located at the FMCS Headquarters in Washington, D.C.

8.2 The operating hours consist of an eight-hour daily work schedule, which can begin not earlier than 0700 and end not later than 1800, Monday through Friday.

The core operating hours in which the contractor should be present are 0900 through 1730.

8.3 The Contractor is not required to provide service on the following U.S. Federal holidays: New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas day.

8.4 When the Government grants administrative leave to Government employees as a result of inclement weather, potentially hazardous conditions, or other special circumstances, contractor personnel may work at a preapproved alternate location or be dismissed.

8.5 Work performed on holidays and other non-work time is not billable unless it is specifically requested by the COR or the Contracting Officer and approved in advance.

9.0 GOVERNMENT FURNISHED PROPERTY/EQUIPMENT/FACILITIES

FMCS will provide the contractor personnel with workspace, computer, printer, software and network access necessary to perform the work requirements.

All materials provided by the Government during the course of this task order will remain the property of the Government and will be returned on completion of the task order. The contractor or their designated representative shall sign the required Government tracking document for the necessary supplied equipment.

10.0 ACCESS TO INFORMATION TECHNOLOGY SYSTEMS

All contractors and contractor personnel shall be subject to the same Federal laws, regulations, standards and FMCS policies as FMCS, and FMCS personnel, regarding information and information systems security. Contractors must follow policies and procedures outlined in FMCS IT Security Program to ensure appropriate security controls are in place.

A contractor shall request logical (technical) and/or physical access to FMCS information and FMCS information systems for employees, subcontractors, and affiliates only to the extent necessary: (1) to perform the services specified in the task order, (2) to perform necessary maintenance functions for electronic storage or transmission media necessary for performance of the task order, and (3) individuals must satisfy the same conditions, requirements and restrictions comparable to FMCS employees in order to access the same type of FMCS information.

11.0 FMCS INFORMATION CUSTODIAL REQUIREMENTS

Information made available to the contractor by FMCS for the performance or administration of this contract or information developed by the contractor in performance or administration of the contract shall be used only for those purposes and shall not be used in any other way without the prior written agreement of the Contracting Officer.

FMCS information shall not be co-mingled with any other data on the contractor’s/ subcontractor’s information systems/media storage systems in order to ensure FMCS requirements related to data protection and media sanitization can be met. FMCS also reserves the right to conduct IT resource inspections to ensure data separation and on-site inspection of information destruction/media sanitization or disposal procedures to ensure they are in compliance with FMCS policy requirements.

Prior to termination or completion of this contract, the contractor shall not destroy information received from FMCS or gathered or created by the contractor in the course of performing this contract without prior written approval by the FMCS Contracting Officer. Any data destruction done on behalf of FMCS by a contractor must be done in accordance with National Archives and Records Administration (NARA) requirements.

The contractor shall receive, gather, store, back-up, maintain, use, disclose and dispose of FMCS information only in compliance with the terms of the contract and applicable Federal and FMCS information confidentiality and security laws, regulations and policies. Applicable Federal information security regulations include all Federal Information Processing Standards (FIPS) and Special Publications (SP) issued by the National Institute of Standards and Technology (NIST).

If Federal or FMCS information confidentiality and security laws, regulations and policies become applicable to the FMCS information or information systems after execution of this contract, the parties agree to negotiate in good faith to implement the information confidentiality and security laws, regulations and policies, including FIPS or SP, in the contract.

The contractor shall not make copies of FMCS information except as necessary to perform the terms of the agreement or to preserve electronic information stored on contractor electronic storage media for restoration in case any electronic equipment or data used by the contractor needs to be restored to an operating state.

If FMCS determines that the contractor has violated any of the information confidentiality, privacy, and security provisions of the contract, it shall be sufficient grounds for FMCS to terminate the contract for default or terminate for cause under Federal Acquisition Regulation Part 12.

12.0 PERSONNEL CONFLICTS OF INTEREST

The term "personal conflict of interest" means that a contractor employee assigned to the task order has interests which (i) may diminish his/her capacity to give impartial, technically sound, objective assistance and advice in performing this task order, (ii) may otherwise result in a biased work product under this task order, or (iii) may result in an unfair competitive advantage.

A contractor employee shall not participate (i.e., recommend, influence, or decide) in any particular matters that:

• will have a direct and predictable effect on the financial interests of that employee, his/her spouse or minor child, or organization in which he/she serves as officer, director, trustee, general partner or employee;

• will have a direct and predictable effect on the financial interests of or any person or organization with whom he/she is negotiating or has an arrangement concerning prospective employment; or

• may otherwise cause a reasonable person to question his/her impartiality.