Attachment 1 - Performance Work Statement 22JUL20.pdf

Performance Work Statement (PWS)

Pharmacy Technician

The 18th Medical Group

Kadena Air Base, Okinawa Japan

06 April 2020

CONTENTS:

Description of Services

1 Scope

1.2 Place of Performance

1.3 Mission Essential Status

1.4 Education and Experience Requirements

1.5 Pharmacy Technician Services Task

1.6 Mandatory Knowledge and Skills:

1.7 Orientation and Training:

1.8 Hours of Operation:

2 Facility and Equipment

2.1 Government Provided

3 General Information

3.1 Quality Assurance/Control

3.2 Security Requirements:

3.3 Privacy and Confidentiality:

3.4 Status of Force Agreement (SOFA)

3.5 Contractor Personnel

3.6 Contractor Manpower reporting

3.7 Administrative Checks and Requirements

3.8 Conservation of Utilities

3.9 Environmental Control

4 Service Summary

5 Appendices

5.1 Appendix A –Acronyms/ Definitions

5.2 Appendix B – Estimated Workload Data

5.3 Appendix C

Description of Services

1. Scope:

1.1. This position serves as the Pharmacy Technician for the Medical Treatment Facility (MTF).

It services shall include, but are not limited to, transcription of prescriptions, performing pharmaceutical dispensing, prescription reconstitution, patient consultation, quality improvement and supply control duties. The Contractor shall provide all management, supervision, training, and qualified personnel. As it pertains, the Contractor and/or contract personnel shall perform

IAW this Performance Work Statement (PWS), the Joint Commission on Accreditation of

Healthcare Organization (JCAHO), Defense Health Agency Procedural Instruction (DHA-PI), all

AF, federal and state laws, Medical Group (MDG) and Pharmacy Instructions and local policies.

1.2 Place of Performance:

1.2.1 The Contractor shall provide services at the 18 MDG, Kadena AB, Japan.

1.3 Mission Essential Status:

1.3.1 This service is determined to be non-essential for performance during crisis according to

DODI 3020.41, Operational Contract Support, paragraph 2.c. (See Appendix C, Applicable

Forms and Publications), in the event of crisis, the contractor will be notified by the Contracting

Officer (CO) of the need to discontinue services due to contingency, base closure or other causes. If notification to discontinue services is not received, the contractor will be expected to continue performance in according with the Performance Work Statement (PWS).

1.4 Education and Experience Requirements:

1.4.1 Education : High school diploma or GED equivalent

1.4.2 Certification: Pharmacy Technician Certification Board (PTCB) certification per AFI 44-

102, Medical Care Management (See Appendix C, Applicable Forms and Publications).

Completion of a pharmacy technician technical education is required.

1.4.2 Experience. Contractor must have a minimum of two months experience in a setting of military inpatient or outpatient or retail pharmacy.

1.5 Pharmacy Technician Services Task

1.5.1 Call-up patients using the queuing system provided. Using two patient identifiers, patient’s full name and date of birth, fill and dispense new and refill prescriptions to patients and fill and dispense hand-written and provider-ordered entry prescriptions with correct quantity; check accuracy of label and affix auxiliary labels as required. Counsel patients on each medication.

(Counseling includes: medication allergies, medication storage, use, expiration, and common side effects). Monitor for drug interactions and report adverse drug reactions in patients. If questions arise while counseling that the technician does not feel confident in answering, proper channels (reference materials, more experienced technicians, patient’s health care provider or a pharmacist) shall be utilized to ensure accurate information is given to the patient.

1.5.2 Support patient requests and supporting physicians’ requests. Operate various computer systems to include current Windows version (for communication and training), Composite

Health Care System (CHCS) version 1 and Innovation Pharmassist system and any updated versions of these programs, pyxis, and clinic orders.

1.5.3 Pre-package high usage medication in designated quantities and log medications as instructed.

1.5.4 Operate and perform routine cleaning and maintenance on pharmacy automated counting/dispensing equipment, as instructed by pharmacy staff. Perform daily light cleaning of countertops, supply shelves, fallen medications, disposal of medications in the right way, and cleaning / sanitization of reconstitution/compounding area.

1.5.5 Records. The contractor shall be responsible for creating, maintaining, and disposing of only those government required records that are specifically cited in this PWS or required by the provisions of a mandatory directive listed in Applicable Publications and Forms. If requested by the Government, the contractor shall provide the original record or a reproducible copy of any such record within five working days of receipt of the request.

1.6 Mandatory Knowledge and Skills:

1.6.1 Ability to plan, organize, and manage functions and staff within an MTF to meet program objects. Knowledge of the military healthcare organizational structure, major issues, policies, procedures, and operations related to the management of the healthcare delivery systems

1.6.2 Maintain current knowledge and skills acquired through approved training (see section

1.4-1.4.2) and ability to learn new systems and processes.

1.6.3 Contractor shall read, understand, speak, and write English fluently to be able to communicate clearly with patients. The contractor shall have typing skills and be computer literate with Microsoft Windows/Office.

1.7 Orientation and Training:

1.7.1 ORIENTATION TRAINING. The Contractor shall ensure that all Contractor personnel participate in the Government provided MTF orientation program for newly assigned personnel within 30 business days of performance start. Orientation training will be conducted during normal hours of operation, and will be scheduled by the Contracting Officer Representative (COR).

Orientation shall include training on regulations specific to the professional specialty, and hospital and Air Force policy and procedures, instructions on automation processing, quality assurance policies, and other information systems as they apply to the position.

1.7.2 GENERAL TRAINING. The Contractor shall be responsible for ensuring personnel comply with health information privacy and security policies and procedures. The Government will provide training on Government provided forms and equipment, Air Force directives, MTF policies and procedures. Contractor personnel shall participate in continuing education programs to update and/or maintain skills and knowledge to meet annual requirements.

1.7.3 COMPUTER TRAINING. Contractor personnel who have any interaction with the MTF computer systems must receive training for the applicable system(s). The Functional

Representative Evaluator Designee (FRED) will coordinate the necessary computer training. The training will be on-site and during normal hours of operation. This training will be at no cost to the Contractor. Access to patient data systems is an "Automated Data Processing Sensitive" position requiring compliance with AFI 31-501, Personnel Security Program Management. (See

Appendix C, Applicable Forms and Publications)

1.7.4 The Government will provide training on the following electronic systems:

1. CHCS (Composite Health Care System)

2. DEERS (Defense Enrollment Eligibly reporting System)

Note: The Contractor shall be required to sign and submit a Request for Functional Automated

Information Systems Access memorandum for system access.

1.7.5 The Government will provide the following 18 MDG initial and ongoing training:

1. Newcomers Orientation (Initial)

2. Medical Facility/Air Force Unique Training (Ongoing)

3. Security Training (Ongoing)

4. Military Health System (MHS) Access to Care standards (Ongoing)

5. Section Specific Safety Briefings (Ongoing)

6. Clinic Specific Training (Ongoing)

1.7.6 The Government will provide initial and ongoing training on 18 MDG appointing protocols/protocol changes to the Contract personnel. These trainings will be given on an as needed basis.

1.7.6.1 When in-processing the MTF, contractors are required to provide proof of immunizations including, but not limited to: Hepatitis B; Measles, Mumps, and Rubella (MMR);

Tetanus, Diphtheria, Pertussis (Tdap); Tuberculosis; Varicella; and Influenza (annual requirement). Any missing immunizations will be required in order to finalize in-processing and will be obtained at the Contractor’s expense.

1.8 Hours Of Operation:

1.8.1 The contractor shall maintain the following service hours to conduct normal day-to-day business: 7:30 a.m. to 4:30 p.m., Monday-Friday with a maximum of 40 hours per week. When necessary for contractor personnel to work hours other than 7:30 a.m. to 4:30 p.m., Monday through Friday, contractor must coordinate with the section chief or COR. On 18 MDG training days the contractor may work for the day if there are Active Duty members in the section. A lunch period is not a payable period, but will be coordinated with the FRED. Commuting time to and from required place of performance is not compensable by the Government. There will be no overtime paid on this contract.

1.8.2 Non-Duty Days. Contractor is not required to perform on government non-duty days or other times when the MTF may be closed such as Pacific Air Forces (PACAF) family days

(approximately 7 – 8 days per year). The FRED at each location shall notify the contractor five

(5) work days prior the family day if performance will be required. Non-duty days shall be considered non-paid days and shall be deducted from the contractor’s monthly invoice.

1.8.2.1 Non-paid days. The government will not be required to pay for non-duty days, scheduled/unscheduled absences or days where the contractor does not perform services ( i.e.

waiting for replacement contractor personnel to arrive). Non-paid days shall be deducted from the monthly invoice amount and shall be calculated as follows:

CLIN Monthly Amount divided by thirty (30) calendar days = daily rate

Daily rate divided by 8 hours = hourly rate

Deduction amount = hourly rate multiplied by hours in absence

*** Thirty (30) calendar days shall be used for calculation purposes regardless of the total number of days within the month. ***

1.8.3 RECOGNIZED HOLIDAYS. The contractor is not required to provide service on the following federal holidays.

New Year’s Day 01 January

Martin Luther King’s Birthday Third Monday in January

President’s Day Third Monday in February

Memorial Day Last Monday in May

Independence Day 04 July

Labor Day First Monday in September

Columbus Day Second Monday in October

Veteran’s Day 11 November

Thanksgiving Day Fourth Thursday in November

Christmas Day 25 December

1.8.4 Scheduled and Unscheduled Absences. Contractor personnel are allowed to take up to twenty (20) work days of leave annually. Leave is classified as both annual, vacation or sick leave. Leave shall be taken in one (1) day increments and shall not exceed ten (10) consecutive work days. All leave is considered non-paid days and shall be deducted from the contractor’s monthly invoice. Timing and details shall be coordinated with the FRED. Scheduled absences shall be scheduled at least thirty (30) calendar days in advance and mutually agreed upon by the

COR and individual. Unscheduled absences shall be called into the FRED by the contract provider within the first two (2) hours of each duty day that he/she is unable to report to work

1.8.4.1 In case of absences or illness exceeding two weeks, the Contractor shall replace the absent employee with another of equal or exceeding qualifications. The Contractor/Contractor’s personnel shall advise the FRED, supervisor or designee of absences due to illness or incapacitation.

1.8.4.2 If the Contractor is absent for more than two consecutive days due to illness, the

Contractor shall provide the Government with a statement that the employee is free from communicable illness before/as the employee returns to work. The Government’s intent is to ensure that illnesses will not be passed to others in the workplace. The Government reserves the right to examine and or re-examine any worker who meets this criterion.

1.8.5 Replacement of contractor personnel. The contractor management staff shall replace permanent contractor personnel no later than thirty (30) days after resignation date.

Contractor personnel must notify to the Contractor and the Government staff (FRED, COR, Contracting Administrator (CA) or CO) of the intention to vacate the job at least thirty (30) calendar days prior to the last duty day. (e.g. send resignation form/document to the Contractor).

The Contractor must provide candidate package to the Government staff no later than thirty (30) calendar days prior to the date of resignation. The contractor management staff shall ensure that all temporary or permanent replacement staff are fully qualified, meet all pre-placement requirements and are ready to perform within the required timeframe.

1.8.6 The Defense Medical Human Resources System Internet (DMHRSi) is the DoD accounting system for financial, personnel, education and training, and workload within the

MDG. The Contractor staff is responsible to provide all required information monthly (for example: personal data, work schedule, worked hours, work center, etc.) for all contractor personnel to the Medical Expense and Performance Reporting System (MEPRS) manager or clinic MEPRS monitor for entry into the system by the Air Force.

1.8.6 Contractor will only be allowed to invoice for hours rendered.

Facility and Equipment

2.1 Government Provided:

2.1.1 The Government will provide a workstation within MTF Pharmacy for the Pharmacy

Technician. No alterations to the facilities shall be made without specific written permission and approval. In case of alterations necessary for compliance with OSHA, such permission shall not be unreasonably withheld. The Contractor shall return the facilities to the Government in the same condition as received, except for fair wear and tear and approved modifications. These facilities shall only be used in performance of this contract.

2.1.2 The Government will furnish utilities to include heating, electricity, water, and sewer.

2.1.3 The Government will provide all equipment necessary to accomplish the appointing procedures including telephony equipment, computers, and general office supplies.

2.1.4 The Contractor shall notify COR, in writing, of any equipment that is broken, damaged, or in any way inoperable. The MDG will be responsible for the maintenance and replacement of any damaged or broken equipment.

2.2 Safety Requirements:

In performing work under this contract, the contractor shall:

2.2.1 Conform to the safety requirements contained in the contract for all activities related to the accomplishment of the work.

2.2.2. Perform work in a safe manner as required by OSHA 2206, General Industry, Occupational Safety and Health Standards (29 CFR 1910) and Japan Environmental Governing

Standards (JEGS) by US Force Japan.

2.2.3. Develop and provide at the start of the orientation period or the start of the first operational performance period (if there is no orientation period) a safety plan for the protection of government facilities and property and to provide a safe work environment for contractor personnel.

2.2.4. Provide protection to government property to prevent damage during the period of time the property is under the control or in possession of the contractor.

2.2.5. Include a clause in all subcontracts to require subcontractors to comply with the safety provisions of this contract as applicable.

2.2.6. Record and report promptly (within one hour) to the FRED or COR, all available facts relating to each instance of damage to government property or injury to either contractor or government personnel.

2.2.7. In the event of an accident/mishap, take reasonable and prudent action to establish control of the accident/mishap scene, prevent further damage to persons or property, and preserve evidence until released by the accident/mishap investigative authority through the contracting officer.

2.2.8. If the government elects to conduct an investigation of the accident/mishap, the contractor shall cooperate fully and assist government personnel in the conduct of investigation until the investigation is completed.

2.2.9. Include a clause in each applicable subcontract requiring the subcontractor's cooperation and assistance in accident reporting and investigation.

2.2.10. Ensure personnel have the following on-base emergency services phone numbers programmed into their cell phones:

While working on Kadena, call Kadena Dispatch at 098-934-5911 or 098-962-9445.

General Information

3.1 Quality Assurance/Control

3.1.1 The Government will periodically evaluate the contractor’s performance by appointing a

FRED to monitor performance to ensure services are received. The COR will complete a monthly surveillance report and submit to the CO. The COR may evaluate the Contractor’s performance through intermittent on-site inspections of the Contractor’s performance and receipt of validated complaints. The Government may increase or decrease the number of inspection based on performance. The COR shall make determination of the validity of customer complaint(s). In the event there is a dispute, the Contracting Officer will make the final determination. Government personnel will record all surveillance observations. The preferred method, when possible, of correcting contract defects is re-performance at no additional contract cost. At a minimum, contractor shall provide documentation of their efforts to preclude repeat deficiencies.

3.1.1.2 The COR or FRED are the authorized government representative(s) who will perform assessments of the contractor’s performance. Subsequent to contract award, the identity of the

COR and FRED, with a letter defining their duties and authority will be promptly furnished to the successful bidder/offeror.

3.1.1.3 The COR(s) will inform the contract manager in person when discrepancies occur and will request corrective action. The COR(s)/FRED(s) will make a notation of the discrepancy on their surveillance checklist with the date and time the discrepancy was noted and will request the contract manager (or authorized representative) to initial the entry on the checklist.

3.1.1.4 Any matter concerning a change to the scope, prices, terms or conditions of this contract shall be referred to the Contracting Officer and not to the COR(s).

3.1.1.5 The services to be performed by the contractor during the period of this contract shall at all times and places be subject to review by the Contracting Officer or authorized representative(s).

3.1.2 The Contractor shall develop, submit for CO acceptance, and maintain a quality control plan to ensure appointing services are performed in accordance with this statement of work and specifically address the Service Summary (SS) items. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services.

3.1.3 The Contractor’s shall include, as a minimum:

3.1.3.1 Inspection System. A description of the inspection methodology used to cover all tasks and services. The description shall include specifics as to the areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, submission of quality control inspection schedule, and the title and organizational placement of the inspectors.

3.1.3.2 Identification/Prevention Methods. A description of the methods to be used for identifying and preventing defects in the quality of service performed.

3.1.3.3 Documentation. The Contractor shall document inspections and corrective or preventive actions taken. The record of inspections shall be kept and made available to the Government throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract.

3.1.4 The Contractor shall establish and implement methods of making sure all keys/combinations issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The Contractor shall not duplicate any keys issued by the

Government. The Contractor shall immediately report to the COR any occurrences of lost or duplicated keys. In the event keys, other than master keys, are lost or duplicated, the Contractor may be required, upon written direction of the COR, to re-key or replace the affected lock or locks without cost to the Government. The Government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the Contractor. In the event a master key is lost or duplicated, the Government shall replace all locks and keys for that system, and deduct total cost from the monthly payment due the Contractor.

3.2 Security Requirements:

3.2.1 All personnel employed by the Contractor in the performance of this contract, or any representative of the Contractor entering the Government installation, shall abide by all security regulations of the installation. All employees shall possess base provided identification cards and

Vehicle Registration Certificates for personal vehicles requiring access to Kadena AB. When any employee no longer works for the Contractor at the installation, the Contract Manager shall return any Government-furnished identification to the Government. These passes are at no cost to the contractor. The 18th Contracting Squadron shall coordinate assistance in attaining the proper installation identification.

3.2.2 Contractor employees shall wear visible identification badges on the front of outer clothing, between the neck and waist.

3.2.3 The Contractor’s employees shall have, a background check completed in order to have access to Government systems. Contractor is responsible for completing SF85P Worksheet and providing fingerprint cards for each employee prior to access to the installation. The Contractor shall comply with regulations, DoD 5200.2-R Personnel Security Program, (See Appendix C, Applicable Forms and Publications). Note: the Contractor may request an interim clearance for access to government systems when the clearance has not been finalized at the time of employment. However, the 18 MDG Commander must approve this interim access, and evidence must be presented that shows the clearance has been initiated, pending favorable final approval.

The POC for this will be the 18 MDG Security Officer.

3.2.4 The Contractor shall be responsible for safeguarding all government property provided for contractor use. At the end of each work shift, all government facilities, equipment, and materials shall be secured. The Contractor shall designate a custodian and alternate(s) to receipt for and account for government-provided facilities and equipment.

3.2.5 The contractor shall prohibit the use of badge issued by the Government any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contractor’s employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the

Contracting Officer

3.2.6 Lock Combinations. The contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such.

3.2.7 Conduct. The contracting officer may request that any contractor management staff or contractor personnel whose conduct, in the opinion of the Contracting Officer, interferes with proper order or professionalism at the installation where services are performed, be removed from such installation and the contractor will comply with such request.

3.3 Privacy and Confidentiality:

3.3.1 Patient Health Information (PHI). The Contractor shall comply with all Health Insurance

Portability and Accountability Act (HIPAA) guidelines. Patient information, lists and/or names of patients shall not be disclosed or revealed in any way for any use outside the MTF without prior written permission by the 18 MDG Commander. Any unauthorized disclosures shall be immediately documented and forwarded to the COR. The Contractor shall maintain, transmit, retain in strictest confidence, and prevent the unauthorized duplication, use, and disclosure of

PHI in accordance with Standards for Privacy of Individually Identifiable Health Information, final rule, December 18, 2000 DoD Health Information Privacy Regulation (DoD 6025.18-R), the Privacy Act, and DoD Privacy Program (DoD 5400.11-R) (See Appendix C, Applicable

Forms and Publications). The Contractor shall provide patient information only to employees, contractors, subcontractors, and government personnel having a need to know requirement for such information in the performance of their duties for this tasking. The 18 MDG shall approve the release of any patient information prior to the release.

3.4 Status of Force Agreement (SOFA):

3.4.1 Contract to be performed in Japan. The Status of Forces Agreement between the United

States and Japan (SOFA) governs the rights and obligations of the United States armed forces in

Japan. Unless a contractor is present in Japan solely to perform under a contract with the United

States for the sole benefit of the United States armed forces in Japan and is accorded privileges under SOFA Article XIV, it and its employees shall be subject to all the laws and regulations of

Japan. Certain contractor employees and their dependents not accorded privileges under SOFA

Article XIV may be accorded privileges under SOFA Article l(b)

3.4.2 The Contractor shall comply with the instruction of the Contracting Officer concerning the entry of its employees, equipment, and supplies into Japan, and shall comply with all applicable

Japanese laws and regulations as well as United States Forces Japan (USFJ) and USFJ component policies and regulations during the performance of this contract

3.4.3 SOFA Article l(b) Status:

(A) SOFA Article l(b) status. Contractor employees performing under contracts with the United

States for the provision of services in support of U.S. armed forces in Japan, and whose presence is required in Japan to provide such services, may be determined eligible to acquire l(b) does not create a lawful status in Japan for any entity other than individuals (e.g., the company employing the individual does not acquire SOFA status under Article l(b)). To qualify for SOFA status under SOFA Article l(b), such individuals must be:

1. United States nationals

2. Not ordinarily resident in Japan

3. present in Japan at the invitation of, and solely for the purpose of executing contracts with, the United States for the benefit of the United States armed forces, and (iv) not contractors or employees of a contractor whose presence in Japan is solely for the purpose of executing contracts within the definition of SOFA Article XIV

(B) The contracting officer may determine a proposed contractor employee's eligibility for recognition as a Member of the Civilian Component under Article l(b) of the SOFA by documenting on a Letter of Authorization (LOA) that the contractor employee is essential to the mission of the United States armed forces and has a high degree of skill of knowledge for the accomplishment of mission requirements by fulfilling one of the following:

1. Acquiring the skill and knowledge through a process of higher education or specialized training and experience; or

2. Possessing a security clearance recognized by the United States to perform his or her duties;

3. Possessing a license or certification issued by a U.S. Federal Department or Agency, U.S. State, U.S. Territory, or the District of Columbia to perform his or her duties; or

4. Identified by the United States armed forces as necessary in an emergent situation and will remain in Japan for less than 91 days to fulfill specialized duties; or

5. Specifically authorized by the Joint Committee.

(C) Contractor employees shall present a valid LOA, signed by the Contracting Officer, to

Japanese immigration officials upon entry into Japan to receive GOJ recognition as a Member of the Civilian Component under Article l(b) of the SOFA.

(D) SOFA Article 1(b) privileges and benefits. Persons granted authority to enter Japan under

SOFA Article l(b) and their dependents (defined as spouse, children under 21 , and, if dependent for over half their support upon an individual having SOFA Article l(b) status, parents and children over 21) may be accorded the following benefits of the SOFA. These privileges are personal to the employee/dependent and do not inure to the employer.

1. Access to and movement between facilities and areas in use by the United States armed forces and between such facilities and areas and the ports or airports of Japan as provided for in SOFA Article V, paragraph 2;

2. Entry into Japan and exemption from Japanese laws and regulations on the registration and control of aliens as provided for in SOFA Article IX;

3. Acceptance as valid by Japan, without a driving test or fee, a U.S. Forces, Japan

Operator's Permit for Civilian Vehicle as provided for in SOFA Article X. Issuance of such permit shall be subject to applicable military regulation;

4. Exemption from customs duties and other such charges on materials, supplies, and equipment which are to be incorporated into articles or facilities used by the United

States armed forces furniture, household goods for private use imported by person when they first arrive to work in Japan, vehicles and parts imported for private use, and reasonable quantities of clothing and household goods for everyday private use which are mailed into Japan through United States military post offices as provided for in SOFA Article XI, paragraphs 2 and 3;

5. Exemption from the laws and regulations of Japan with respect to terms and conditions of employment as provided for in SOFA Article XII, paragraph 7, except that such exemption shall not apply to the employment of local nationals in Japan;

6. Exemption from Japanese taxes to the Government of Japan or to any other taxing agency in Japan on income received as a result of their service with the United States armed forces as provided for in SOFA Article XIII. The provisions of Article XIII do not exempt such persons from payment of Japanese taxes on income derived from

Japanese sources;

7. If authorized by the installation commander or designee, the right to use exchanges, commissaries, messes, social clubs, theaters, newspapers and other non-appropriated fund organizations regulated by United States military authorities as provided for in

SOFA Article XV;

8. The transmission into or outside of Japan of United States dollar or dollar instruments realized as a result of contract performance as provided for in SOFA Article XIX, paragraph 2;

9. The use of postal facilities as provided for in SOFA Article XXI;

10. Exemption from taxation in Japan on the holding, use transfer by death, or transfer to person or agencies entitled to tax exemption under the SOFA, of movable property, tangible or intangible, the presence of which in Japan is due solely to the temporary presence of these persons in Japan, provided such exemption shall not apply to property held for the purpose of investment or the conduct of other business in Japan or to any intangible property registered in

11. Logistic Support. Contractor, contractor personnel, and in the case of personnel granted SOFA Article l(b) status, dependents, shall, subject to availability as determined by the installation commander or designee, be provided logistic support including, but not limited to, the items below.

a. Base Exchange, including exchange service stations, theaters, and commissary

(Article l.b personnel/dependents and Article XIV personnel only);

b. Laundry and dry cleaning;

c. Military banking facilities (Article l(b) personnel/dependents and Article XIV personnel only);

d. Transient billeting facilities;

e. Open mess (club) membership, as determined by each respective club;

f. Casualty assistance (mortuary services) on a reimbursable basis;

g. Routine medical care on a reimbursable basis for U.S. citizens and emergency medical care on a reimbursable basis for non-U.S. citizens;

h. Dental care, limited to relief of emergencies on a reimbursable basis;

i. Department of Defense Dependent Schools on a space-available and tuition-paying basis;

j. Postal support, as authorized by military postal regulations

k. Local recreation services on a space-available basis;

l. Issuance of U.S. Forces, Japan Operator's Permit;

m. Issuance of vehicle license plates.

n. Conduct. Civilian personnel supporting the U.S. armed forces in Japan are guests in a foreign country and must at all times conduct themselves in an honorable and credible manner. Criminal conduct and dishonorable personal behavior committed either on or off duty adversely impacts U.S. and Japanese relations, tarnishes the image of the DoD and USFJ, and hampers the Force's military readiness.

3.5 Contractor Personnel

3.5.1 Contract Manager: the contractor shall provide a contract manager and alternate contract manager (responsible in the absence of the contract manager) who shall be responsible for the performance of the services. The names of the contract manager and alternate(s) shall be provided to the CO in writing prior to the beginning of the first performance period. The contract manager and alternate(s) must be able to read, write, speak, and understand English.

3.5.2 The contract manager and alternate shall have full authority to act for the contractor on all contract matters relating to daily operations of this contract.

3.5.3 The contract manager or alternate shall be available for correspondence during normal duty hours (0730-1630, Mon-Fri) to discuss problems with government personnel (designated by the FRED). If unavailable at the time of contact or after normal duty hours the manager or alternate shall respond within 24 hours to resolve issues.

3.5.4 Contractor Employees: the contractor shall not employ persons for work on this contract if such employee is identified to the contractor by the CO as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population.

3.5.5 Contractor personnel shall present a neat appearance and be easily recognized as contractor employees. This may be accomplished by wearing distinctive clothing bearing the name of the company or by wearing appropriate badges, which contain the company name and employee name in English.

3.5.6 The contractor shall not employ any person who is an employee of the U.S. Government if employing that person would create a conflict of interest. Additionally, the contractor shall not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval according to DOD 5500-7-R Joint

Ethics Regulation (See Appendix C, Applicable Forms and Publications). The contractor shall not employ any person who is an employee of the Department of the Air Force if such employment would be contrary to the policies in AFI 64-106, Air Force Industrial Labor

Relations Activities (See Appendix C, Applicable Forms and Publications).

3.5.7 The contractor is cautioned that off-duty active military personnel hired under this contract may be subject to permanent change of station, change in duty hours or deployment. Military

Reservists and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the contractor’s ability to perform; however, their absence at any time shall not constitute an excuse for nonperformance under this contract.

3.6 Contractor Manpower Reporting

3.6.1 The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Air Force via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil.

3.6.2 Reporting inputs will be for the labor executed during the period of performance for each

Government fiscal year (FY) which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. Contractors may direct questions to the CMRA help desk.

3.7 Administrative Checks and Requirements

3.7.1 NATIONAL AGENCY CHECK. The contractor shall comply with DoD 5200.2-R, Department of Defense Personnel Security Program and AFMAN 33-363 Preparing Official

Communications (See Appendix C, Applicable Forms and Publications), electronic Mail

Management and Use requirements for contractor personnel operating Government workstations that have unclassified automated information systems (e-mail, MIS, Internet, CAMS, etc.)

Requests for National Agency Checks (NAC) on contractor personnel hired at the beginning of the contract shall be submitted to the Government no later than 14 working days from the contract start date. Requests for NACs on contractor personnel hired subsequent to the contract start date shall be submitted to the Government not later than five (5) workdays prior to the employee’s first duty day.

3.7.2 Contractor personnel shall submit security investigation forms per base requirements to the

COR at least fourteen (14) business days prior to the employee’s required start date in the MTF.

Contractor personnel shall complete the Electronic Questionnaires for Investigations Processing

(e-QIP) process in accordance with requesting base or MTF policy and procedures. Failure to submit the e-AIP prior to starting performance may result in a “ stop work” on the contract until the e-QIP is completed.

3.7.3 COMMON ACCESS CARD. Common Access Card (CAC) is a DOD-mandated program affecting military, DOD civilians and eligible Contractors. The Contractor shall comply with the http://www.ecmra.mil/ requirements of this program. Visit the website for more information: http://www.cac.mil/.

3.8 Conservation of Utilities The contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions which prevent the waste of utilities which include the following:

3.8.1 Lights shall be used only in areas where and when work is actually being performed.

3.8.2 Mechanical equipment controls for heating, ventilation, and air conditioning systems shall not be adjusted by the contractor or by contractor employees unless authorized.

3.8.3 Water faucets or valves shall be turned off after the required use has been accomplished.

3.8.4 Government telephones shall be used only for official government business.

3.9 Environmental Controls

3.9.1 Compliance with Laws and Regulations. The contractor shall be knowledgeable of and comply with all applicable Japan Environmental Governing Standards (JEGS), and requirements regarding environmental protection. In the event environmental laws/regulations change during the term of this contract, the contractor is required to comply as such laws come into effect. If there is an increase or decrease in cost as a result of the change, the contractor shall inform the

Contracting Officer pursuant to notice requirements and negotiate a modification to the contract.

3.9.2 Notification of Environmental Spills. If the contractor spills or releases any substance contained in 40 CFR 302 into the environment, the contractor or its agent shall immediately report the incident to Kadena AB Fire Dept at 911. The liability for the spill or release of such substances rests solely with the contractor and its agent.

3.9.3. Material Storage and Use. The contractor shall follow manufacturer’s guidelines and professional recommendations for control of humidity, temperature, cleanliness, and materials handling. This includes hazardous materials.

http://www.cac.mil/

4 Service Summary

SS# Performance Objective PWS

Paragraph

Performance Threshold

1 Filling/Dispensing prescriptions -

QUALITY

1.5.1 No more than 2 errors per

month

2 Filling/Dispensing prescriptions -

QUANTITY

1.5.1 Employee average a

minimum of 500 to 1000 prescriptions filled per month

3 Customer Service

1.5.1

1.5.2

1.5.3

1.5.4

1.5.5

Receive no more than 1 customer complaint per month wherein employee is mentioned by name.

Employee will not be disciplined for complaints regarding policy/procedure.

5 APPENDICES

5.1 Appendix A- Acronyms/ Definitions

1. Acronyms

Acronym- Definition

AB- Air Base

AF- Air Force

CAC- Common Access Card

CAMS- Computer Age Management System

CFR- Code Federal Regulation

CHCS- Composite Health Care System

CA-Contracting Administrator

CO- Contracting Officer

COR- Contracting Officer Representative

DEERS- Defense Enrollment Eligibility Reporting System

DEPT- Department

DHA-PI- Defense Health Agency Procedural Instruction

DMHRSi- Defense Medical Human Resources System Internet

DOD- Department of Defense

FRED- Functional Requirement Evaluator Designee

GED-General Education Development

HIPAA- Health Insurance Portability and Accountability Act

JCAHO- Joint Commission on Accreditation of Healthcare Organization

JEGS- Japan Environmental Governing Standards

MDG- Medical Group

MEPRS- Medical Expense and Performance Reporting System

MIS- Management Information System

MTF- Military Treatment Facility

NAC- National Agency Check

OSHA- Occupational Safety and Health Act

PACAF- Pacific Air Force

PHI- Patient Health Information

PTCB-Pharmacy Technician Certification Board

PWS- Performance-Based Work Statement

SS- Services Summary

5.2 Appendix B – Estimated Workload Data

ITEM

NAME

ESTIMATED QUANTITY

1 Prescriptions filled 500-1000 Monthly

5.3 Appendix C - Publications/Forms

Publication/Instruction/Name Date Applicable Paragraph/Chapter PWS Paragraph

DoDi 3020.41, Operational Contract Support, PWS para 1.3.1

AFI- 44-102, Medical Care Management, PWS para 1.4.2

AFI 31-501, Personnel Security Program Management, PWS para 1.7.3

OSHA 2206, Occupational Safety and Health Act Regulation Standard 29 CFR, PWS para

2.2.2

DoD 5200.2-R, Personnel Security Program, PWS para(s) 3.2.3 & 3.7.1

DoD 6025.18-R Privacy of Individuals Identifiable health Information, PWS Para 3.3.1

DoD 5400.11-R, Privacy Program, PWS para 3.3.1

DoD 5500-7-R Joint Ethics Regulation, PWS para 3.5.6

AFI 64-106, AF Industrial Labor Relations, 25 Mar 1994, Entire Document Applicable, PWS para 3.5.6

AFMAN 33-363, Preparing Official Communications, PWS para 3.7.1