Attachment 1. Statement of Work.pdf

STATEMENT OF WORK

The Contractor shall provide the management, supervision, and labor necessary to provide custodial services described herein (see Exhibit 1) at approximately 6,700 sq. feet of occupied space identified as the Blue Ridge Ranger District Office and trailer once per week,2042 Hwy 515 W, Blairsville, GA 30512. The Contractor shall perform in accordance with the standards set forth in the contract.

PERFORMANCE PERIOD

Base year plus 4 option years.

-Base Year, February 1st, 2022 to January 31st, 2023 -Option Year 1, February 1st, 2023 to January 31st, 2024 -Option Year 2, February 1st, 2024 to January 31st, 2025 -Option Year 3, February 1st, 2025 to January 31st, 2026 -Option Year 4, February 1st , 2026 to January 31st, 2027

The Contractor is responsible for planning, scheduling, coordinating, and assuring performance and effective completion of all work under this contract. The Contractor shall be responsible for assuring all work is performed in accordance with all Federal, state, and city laws, applicable regulations and codes, manufacturer’s recommendations, and industry standards and practices, including, but not limited to, those published by the National Institute of Building Sciences (NIBS), the American Society of Testing Materials (ASTM), the Carpet and Rug Institute, and applicable standards of the U.S.

Environmental Protection Agency (EPA).

Personnel Requirements: The Contractor shall furnish all personnel to accomplish the work required by this contract. The Contractor shall establish a Project Leader who is empowered to act with complete authority for the Contractor and shall be responsible for overall management and coordination of work under this contract. The Project Leader, or designee, shall read, write, speak, and understand English.

Responsibilities of the Contractor: All work shall comply with the requirements of the Occupational Safety and Health Administration (OSHA) under 29 CFR 1926.1101 and 29 CFR 1910.1001, 29 CFR 1910.1030, 40 CFR 761, and EPA Publication 20T-2003, and all Health and Safety Requirements for local, state, and municipalities. Where a conflict in regulation exists, the most stringent will apply.

The Contractor shall never store or use a product or material which the COR has not approved.

The Contractor will be responsible for ensuring that the products or materials are used for their intended purpose and cause no harm to humans, building materials, or landscape.

Contract Hours of Operation: The Contractor is responsible for performing the work described in these specifications within the following parameters: Monday – Friday 7:00 am to 5:00pm, once weekly. Log sheets shall be made available for Government review upon request and shall always remain the property of the Government.

GOVERNMENT FURNISHED MATERIALS AND SERVICES

Government property shall remain the property of the Government in all respects. At any time during the term of this contract, within ten (10) workdays upon request of the Contracting Officer, or his or her representative, the Contractor shall render an accounting of all Government property. An accounting shall also be submitted in writing at the termination or expiration of the contract period of performance.

The Government will furnish all supplies and equipment within the building. The Contractor may use any existing equipment such as tables, benches, and chairs placed within the designated Contractor’s space during the term of the contract. This equipment must be kept neat and clean.

The Contractor shall take all reasonable precautions, as directed by the Government or in the absence of such direction in accordance with sound industrial practices to safeguard and protect Government property.

Government property shall be used only in direct operations of providing Contractor services and shall not be used in any manner for any personal advantage, business gain, or other personal endeavor by the Contractor or the Contractor’s employees.

The Government will furnish all supplies, equipment and utilities. Contractor will notify COR monthly of inventory needs.

The Government will furnish key to access the building and offices defined in the contract. The key to be returned to the Forest Service upon completion of the contract.

CONDUCT

At a minimum, the Contractor is required to take all steps and measures that would be taken by a prudent building owner to maximize the life expectancy of the building and property. All work must be scheduled and performed with minimum disturbance to the tenants.

The Contractor shall be responsible for maintaining satisfactory standards of employee competency, conduct, appearance, and integrity, and shall be responsible for taking such disciplinary action with respect to the contract-employees as may be necessary.

The Contractor shall prohibit contract-employees from disturbing papers on desks, opening desks, drawers or cabinets, or using telephones or office equipment provided for official Government use only.

The Contractor will be notified of non-compliance and will be requested to correct the condition at the Contractor’s expense.

The Contractor is strictly prohibited from having any non-employee persons on the premises to either work or accompany the contract-employees during the performance of this contract.

Specific Conduct The following restrictions apply to the Contractor and his/her employees:

a. Smoking: The Contractor shall not smoke inside the building.

b. Gambling: The Contractor shall not participate in games for money or personal property while in or on the premises.

c. Use of alcoholic beverages or illegal drugs by Contractor personnel, while on duty, is strictly forbidden. The Contractor shall immediately remove and replace employees who are under the influence of alcohol or drugs. The Contractor shall provide the full details of illegal use of alcoholic beverages and or illegal drugs to include personnel involved, date, time, and place of infraction(s), and personnel replacement to the Contracting Officer and Contracting Officer Representative as soon as practicable.

d. Soliciting or Vending: The contractor shall not solicit or sell any items while on the premises.

e. Firearms. The Contractor shall not be in possession of any firearms inside the premises.

The Contracting Officer, or the designated Contracting Officer’s Representative (COR), may instruct the Contractor to immediately remove any employee from the work site should it be determined that individuals assigned to duty are unsuitable due to reasons of misconduct or security. The removal of employees for reasons stated above does not relieve the Contractor from responsibility for total performance.

Security of Premises. The Contractor shall check to see that gates, exterior doors are locked and that exterior lights that illuminate the entrance/exits are turned on before departing the premises during hours of darkness.

The Contractor shall report to the COR any instance (by specific location) of having to perform lockup or turn on exterior lights.

The Contractor shall place an “Out of Order” sign on any plugged toilets, sinks or drinking fountains and report it to the COR.

ROLES AND RESPONSIBILITIES

Contracting Officer: The Contracting Officer has the overall responsibility for the administration of this contract. The Contracting Officer alone, without delegation, is authorized to take actions on behalf of the Government to amend, modify, or deviate from the contract terms, conditions, requirements, specifications, details, and or delivery schedules; make final decisions on disputed deductions from the contract payments for non-compliance or unsatisfactory performance; terminate the contract for convenience or default; and issue final decisions regarding contract questions or matters under dispute.

However, he/she may delegate certain other responsibilities to his/her authorized representatives.

Contracting Officer’s Representative (COR): The COR is the individual empowered by the Contracting Officer to provide oversight of the Contractor’s daily performance.

The Contractor will be notified in writing of the COR and their specific authorities. The responsibilities of the COR include, but are not limited to: determining the adequacy of performance by the Contractor in accordance with the terms and conditions of this contract; acting as the Government’s representative in charge of work at the site; ensuring compliance with contract of work requirements; advising the Contractor Officer of any factors which may cause delay in the performance of work.

The CO has the overall responsibility of overseeing the Contractor’s performance in the areas of contract compliance, contract administration, reviewing the COR assessment of the Contractor’s performance; and resolving all issues between the Contractor and the COR. The CO is the final authority for approval, disputes, negotiations, modifications, compliance, and enforcement of the contract.

Safe Working Environment The Contractor must maintain a safe working environment for its employees and customers.

Accident Reporting The Contractor shall report all accidents/injuries to the COR as soon as possible and assist and cooperate fully with the COR and other officials, as required, in the investigation of the accident.

The Contractor shall provide adequate first-aid supplies and equipment for the number of personnel and the type of operations at the site.

Prevention of Personal Injury/Property Damage: The Contractor shall implement all reasonable actions to prevent personal injury to its employees, occupants, or visitors and or damage to property. This includes, but is not limited to, the posting of enough and adequate signs to warn occupants of possible hazards (e.g., floor maintenance in progress) and or restricting or limiting the flow of pedestrian traffic within certain areas while work is in progress.

QUALITY CONTROL PLAN

The Contractor shall submit a detailed Quality Control Plan (QCP) with its proposal. The plan will be site specific and will inform the Forest Service how the work, oversight, project management, and follow-up will be performed in this contract to ensure compliance with all requirements. The QCP will be evaluated as part of the technical proposal.

The Contractor will be required to submit a final version of the quality control plan within 30 calendar days after contract award.

The QCP is intended to provide a structured process and detailed operations plan that will help the Contractor manage the project and identify any deficiencies before the performance becomes unacceptable.

The QCP should include, but not be limited to, the following:

a. Detailed operations plan that demonstrates methods of meeting the standards and responsibilities of individuals for project management, inspections, plan implementation, process improvement changes, correction of deficiencies, and green cleaning compliance.

b. A site-specific inspection plans. The inspection plan will detail how services stated in Exhibit 1 will be inspected to ensure that the outcome of the work meets all the quality standards in Exhibit 2.

c. A system to monitor deficiencies of work output in relation to the performance standards in this contract, methods of informing employees of deficiencies in their area of responsibility, and a process to ensure that the deficiencies are corrected and do not reoccur.

d. A plan for responding to, monitoring, and correcting customer complaints in a timely manner.

e. A plan to record customer complaints and the corrective action taken that must be kept on file at the site and available for review by the Contracting Officer or his/her representative, at any time.

f. A plan for the immediate forwarding of customer complaints that are not the responsibility of the Contractor to the COR or their designated representative.

g. A plan for how the Contractor will respond to emergency situations when the emergency occurs outside of the contract normal operating hours. (Emergency situations are defined as items such as spills, toilet overflows, acts of nature, etc.)

The quality control plan must always be kept current to reflect all contract modifications, changes to the building, and changes in plan. If anything in the plan is revised, the plan must be physically updated, and the changes are to be reported to the COR. Changes must be approved by the Contracting Officer.

The Contractor shall review the QCP with the COR and the Contractor’s employees annually so that all parties agree and understand what is expected.

The CO and the COR will receive a copy of the most current quality control plan and all updates when they are made. The Contractor must always keep a copy on file at the work site location.

Anytime the Contractor is not meeting contracting requirements, it must correct the deficiencies immediately in a manner that is likely to prevent reoccurrences. If changes cannot be made immediately, the Contractor must inform the COR of the projected timeline for the changes.

QUALITY ASSURANCE SURVEILLANCE PLAN

The objective of this quality assurance surveillance plan is to reduce the risk to both the Government and the Contractor when problems arise, and to provide a disciplined process for evaluating the Contractor’s performance in order to determine conformity with the requirements of the contract and resolve problems with performance.

Method of Surveillance The government, through the COR, will be monitoring the contractor’s performance on a continuous basis. The method(s) of surveillance for each task, will be a combination of—

(1) 100% Inspection

(2) Customer Complaints.

Corrective Action When performance is deficient, the Contractor shall be promptly notified by the COR and a system should be established to track corrective action.

If the desired results are not achieved, the COR shall notify the Contracting Officer to assist in a corrective action. The Contracting Officer will set up a time frame for corrective action and re-inspection.

Should Contractor performance fail to meet performance standards stated in the Quality Assurance Plan Performance Requirements Summary, deductions will be made, as stated.

Consequences of Unsatisfactory Performance Unsatisfactory contract performance may result in rejection of work by the Contracting Officer/Contracting Officer’s Representative, under the terms of FAR clause 52.246.-4, “Inspection of Services—Fixed Price”, including reductions in contract payments, where warranted, as specified in the QASP. However, the Government reserves the right to exercise other remedies stipulated in the clause, where reductions in payment in the QASP either do not apply or are otherwise insufficient to correct failure(s) to perform to standard.

CUSTODIAL WORK SCHEDULES

The Contractor shall submit an Annual Custodial Work Schedule Plan with the proposal, outlining frequencies, methods, and areas of work. Final schedules must be submitted within 15 days of contract award and must be approved by the COR.

EXCLUDED AREAS

The following areas are not required to be serviced by the Contractor as part of this contract: mechanical and IT spaces.

DEFINITIONS

For the purpose of this contract, the following definitions are provided:

1. Hard floors include all interior floors, excluding carpeted floors.

2. Entrances pertain to all entrances, including main and secondary entrances.

WORK DELIVERY SCHEDULES

The Contractor must submit a Work Delivery Schedule/Plan for each contract requirement that details labor usage in the accomplishment of task performance, within 10 days of beginning work.

OCCUPANT EMERGENCY PLAN

As designated by the COR, all Contractor personnel shall become thoroughly familiar with the “Occupant Emergency Plan” responsibilities.

ENVIRONMENTAL COMPLIANCE AND HAZARDOUS MATERIALS

The Contractor shall assume responsibility for compliance with all applicable Federal, state, and local laws, regulations and requirements regarding environmental protection and hazardous materials, including preparing all appropriate compliance documentation, submitting required reports, and obtaining all necessary permits. The Contractor shall be held liable for all fines and penalties imposed by environmental regulators for their non-compliance of applicable Federal, state, and local laws, regulations, requirements, and permits.

In the event environmental laws, regulations or requirements change during the term of this contract, the Contractor shall comply with such law/regulation as changed. If there is an increase or decrease in cost as a result of the change, the Contractor shall immediately inform the Contracting Officer for possible modifications of the contract. The Contractor shall coordinate their activities with the COR and the Safety Coordinator.

SAFETY, HEALTH, AND ENVIRONMENTAL PROTECTION

The Contractor shall comply with applicable Federal, state, and local safety, health, and environmental protection laws and regulations. The Contractor shall ensure onsite employees wear and use property safety equipment, as applicable to the task being performed, if required. The Contractor shall take the precautions necessary for the protection of injury to all persons engaged in the performance of this contract, the public, and staff. In case of accident or injury, the Contractor shall immediately report the incident to the COR and Safety Coordinator.

CLEANING AND DISINFECTING:

This section applies to cleaning and disinfecting of facilities that have not experienced a presumptive or confirmed COVID-19 case.

Cleaning and disinfection shall be in accordance with the most current recommendations by the Center of Disease Control (CDC), link provided below. https://www.cdc.gov/coronavirus/2019-ncov/community/disinfecting-building-facility.html

The contractor shall utilize the below set of guidelines, at a minimum, to disinfect high contact surfaces. High contact surfaces include but are not limited to; door/access hardware, handrails, light switches, countertops, chairs, water faucets, sinks, toilets, shower controls, ADA grab bars, restroom dispensing items, water cooler and drinking fountain controls, keyboards, phones, etc.

Surfaces shall be cleaned prior to disinfection with soap and water to remove dirt, impurities, and reduce the number of germs on the surfaces.

The contractor shall apply disinfection after surfaces have been cleaned as described above. Disinfection shall be accomplished by utilizing EPA approved disinfectants as defined in the following link and utilized as recommended by manufacturer:

https://www.epa.gov/pesticide-registration/list-n-disinfectants-use-against-sars-cov-2

The following surfaces shall be disinfected with a spray or wipe containing a minimum 70% alcohol. If an alcohol-based product is unavailable, consult with the CO/COR for an approved product.

Electronic products such as phones, keyboards, entry access systems, printers/scanners, etc.

Stainless and decorative metal finishes due to danger of increasing corrosiveness.

Contractors shall utilize the appropriate PPE throughout the cleaning and disinfection process. Contractors are expected to follow manufacturer’s recommendations, CDC, and OSHA recommendations and regulations. At a minimum, the contractor shall wear a mask and disposable gloves. Staff shall be trained on properly donning and doffing required PPE to prevent cross contamination.

PRESUMPTIVE POSITIVE OR CONFIRMED COVID-19

FACILITY PROCEDURES

This section applies to cleaning and disinfecting of facilities that have experienced a presumptive positive or confirmed COVID-19 case.

The contractor shall utilize the below set of guidelines, at a minimum, to clean and disinfect the facility. Cleaning and disinfection shall be in accordance with the most current recommendations by the Center of Disease Control (CDC), link provided below.

https://www.cdc.gov/coronavirus/2019-ncov/community/disinfecting-building-facility.html

Close off areas immediately that the infected person worked and/or was exposed to.

Open windows/doors, if possible, and allow building to ventilate for 24 hours prior to cleaning and disinfection procedures. The contractor shall provide services immediately after the 24-hour protocol for the agency to return to business.

Do not disable the HVAC system as this assist in reducing the airborne concentration Clean and disinfect the facility as described in section 2 above. In addition to section 2, all hard surfaces , not just frequently touched, shall be cleaned and disinfected, including walls, floors, partitions, etc.

Vacuum the floor surface and upholstered fabric surfaces with a HEPA equipped vacuum cleaner Advise CO/COR of completion. CO/COR will coordinate HVAC filter replacement prior to building occupancy.

Contractors shall utilize the appropriate PPE throughout the cleaning and disinfection process. Contractors shall follow manufacturer’s recommendations, CDC, and OSHA recommendations and regulations. At a minimum, the contractor shall wear a mask, disposable gloves and gowns. Staff shall be trained on properly donning and doffing required PPE to prevent cross contamination.

The contractor shall provide a written plan including cleaning and disinfectant procedures, supplies, approved disinfectants, and PPE utilized for the service. The plan shall be provided and approved by the COR prior to conducting services. It is recommended that the contractor provide the written plan to obtain approval prior to a potential COVID-19 case.

If the contractor is not capable or willing to provide services in the event of a COV-ID case, they are to inform the COR/CO so other janitorial contacts can be obtained for this circumstance.

EXHIBIT 1: MAJOR SERVICES INCLUDED UNDER CONTRACT

PERFORMANCE-BASED SPECIFICATION

Detailed requirements follow below listing of services/areas.

INTERIOR SPACE

Carpet vacuuming Cleaning (low)—surfaces and objects in building within 72” of floor (e.g.

wood, metal surfaces, appliances, telephones) Copier stations Doors (interior) Dusting (low)—all horizontal surfaces of all furniture, other items such as:

windowsills, handrails, air-conditioning vents, baseboards, etc. within 72” of the floor.

Entrances, lobbies, corridors Floor cleaning/maintenance Office Space and Other room cleaning Restrooms – cleaning and sanitation Break room and vending area Conference Room Trash receptacles (interior) Front door Windows Clean Refrigerator as needed

EXTERIOR SPACE

Ash receptacles Doors (exterior) Entrances (outside) Sidewalks Trash Receptacles (outside)

SPECIFIC INSTRUCTIONS/STANDARDS FOR BUILDING INTERIOR

CUSTODIAL/WASTE REMOVAL SERVICES

CARPET

(1) Carpet Maintenance. In performing the required carpet maintenance, the Contractor shall move easily moveable items, such as chairs, trash receptacles, etc., to maintain the carpets underneath. All moved items should be returned to their proper position when carpet maintenance operations are complete. All tears, burns, and raveling shall be brought to the attention of the COR. The frequencies listed are the suggested minimum and are in no way intended to limit the frequency that may be necessary to meet required performance standards.

(2) Vacuum Carpets. The Contractor shall vacuum all carpets: All carpeted areas shall be vacuumed, including but not limited to, all offices, conference room, corridors, and reception area.

LOW CLEANING

The Contractor shall clean surfaces and objects in the building within 72 inches from the floor. Wood and metal surfaces shall be cleaned and polished. Break area counter tops shall be cleaned and disinfected. Telephone instruments, including handset/receivers, shall be cleaned and wiped with a disinfectant. All horizontal and vertical surfaces, including appliances and telephones, shall be clean. Glass, which has been damp wiped, shall be left clear and clean.

Cleaning shall be done without causing any unsightly discolorations. Care should be taken not to allow any cleaners containing ammonia or other harmful substances to meet any metal surfaces.

a. Services to be performed: Clean all general office space;

b. Clean and polish all metal and wood surfaces in entrances, lobbies, corridors. Spot-clean all other surfaces in these areas.

(1) Services to be performed:

a. Damp wipe all shelves, side partitions, and telephone instruments.

b. Damp wipe glass in door partitions.

DOORS (Interior and Exterior) The Contractor shall clean both sides of all doors, including office doors, building entrance doors, etc., glass doors, including any glass surrounding doors, shall be cleaned on both sides with a treated cloth. All door parts, including any glass surrounding the doors shall be cleaned on both sides with a treated cloth. All door parts, including glass, polished metal shall be clean. Kick plates, push plates, and push bars shall be cleaned and polished.

Services to be performed once weekly:

Clean both sides of all doors, including but not limited to, office doors, building entrance doors, etc.

DRINKING FOUNTAINS

The Contractor shall clean and disinfect all drinking fountain porcelain and polished metal surfaces, including orifices and drains, as well as exterior surfaces of foundations.

The porcelain or stainless-steel surfaces shall be clean and bright.

LOW DUSTING

The Contractor shall ensure that horizontal surfaces of all furniture (e.g. chairs, tables, files, bookcases, etc.) and other items such as window sills, hand rails, air conditioning vents, baseboards, etc., within 72 inches of the floor, vertical surfaces and under surfaces (knee wells, chair rungs, table legs, etc.) are clean. Glass in partitions, mirrors, pictures, and both sides of bookcases shall be cleaned. There shall not be any evidence of oils, spots, or smudges on dusted surfaces caused by dusting tools or techniques. When inspected with a flashlight, there shall be few traces of dust on any surface. Care should be taken not to let any cleaners containing ammonia or other harmful substances to meet metal surfaces.

a. Services to be performed: Dust all areas including but not limited to general office space, file rooms, conference rooms, break areas, entrances, lobbies, corridors.

FLOOR CLEANING/MAINTENANCE

The Contractor shall ensure that all accessible floors, except those having carpet, shall receive floor maintenance. Chairs, trash receptacles, and easily moveable items shall be moved to maintain floors underneath. All moved items should be returned to their proper position, except for trash that will be discarded when floor maintenance operations are complete. Floor maintenance includes the techniques of sweeping, dust mopping, damp or wet mopping required performance standards. The techniques used depend upon the materials, equipment, and personnel used to perform the job. The frequencies listed are the suggested minimums and are in no way intended to limit the frequency of the techniques that may be necessary to meet required performance standards. All floor maintenance solutions shall be removed from baseboards, thresholds, furniture, trash receptacles, etc. Unless otherwise noted, all floors in this section are considered hard floors.

b. Sweep/dust mop, damp or wet-mop floors. The Contractor shall sweep/dust mop full floor areas. After sweeping (and if required) all other bare type floors, shall be damp-mopped. The finished floor areas shall have a uniform luster and be slip resistant.

Services to be performed: Sweep, with a treated dust mop, all applicable floor areas including, but not limited to, entrance vestibule, break area room.

RESTROOMS

The Contractor shall perform the following cleaning services in all restrooms. The frequency of performance for each item is stated with the specific tasks listed below.

c. Services:

Sweep and wet-mop floors. The Contractor shall sweep and scrub all accessible floor areas utilizing a cleaner/disinfectant. All surfaces shall be dry and the corners clean. The finished area should have a uniform luster.

Clean and Disinfect Fixtures. The Contractor shall clean and disinfect all fixtures and surfaces of washbasins, urinals, toilets, toilet seats, sinks, etc., including metal, chrome, composite, or tile surfaces with a cleaner/disinfectant. Fixtures and metal surfaces (washbasins, urinals, toilets, shower stalls, etc.) shall be clean and bright. In addition, this task also includes the dusting of windowsills, ledges, grilles, and stall partitions, and doors. There should be no oils, spots, or smudges on dusted surfaces caused by dusting tools or techniques.

Mirror cleaning. The Contractor shall clean all mirrors and adjacent trim.

Re-supply Restroom Dispensers: The Contractor shall ensure all restroom dispensers (paper towel, hand soap, toilet paper, seat cover dispensers, etc.) are stocked so that supplies do not run out. The Contractor shall not overstock restrooms.

Operational Check. All wash basins, urinals, toilets, soap dispensers, and shower stalls shall be checked for proper operations of fixtures and drains. All malfunctions shall be reported to the COR or to Contracting Officer.

EMPTY TRASH

The Contractor shall empty all trash containers inside the facility. Receptacle liners/bags shall be replaced, and trash containers returned to proper location. If trash receptacles are soiled, the receptacles shall be cleaned and washed with a mild soap and water solution.

Any loose trash around trash receptacles shall be picked-up. All wastepaper and trash shall be removed in accordance with the following:

2)

a. Weekly Empty, replace liners, and clean as necessary all trash receptacles inside and outside of the building.

b. As required. Clean and wash the inside and outside of the wastebaskets as necessary to keep them in acceptable condition, as defined.

WINDOWS

The Contractor shall clean glass in doors at entrances.

SPECIFIC INSTRUCTIONS/STANDARDS FOR BUILDING EXTERIOR

CUSTODIAL/WASTE REMOVAL SERVICES

EXTERIOR CLEANING

Contractor shall police (pick up paper and trash) and sweep entrances outside building.

TRASH AND DEBRIS REMOVAL

The Contractor shall dispose of all trash and debris collected inside and outside the building.

The Contractor shall ensure that containers are pulled to aid in prevention of fire and health hazards. Should the Contractor fail in properly removing trash and debris, the appropriate deductions shall be assessed.

OTHER SPECIFIC INSTRUCTIONS

Lights and fans shall be used only in areas where, and at the time when, work is being performed and shall be turned off once work is accomplished.

Mechanical equipment controls for heating, ventilation, and air condition systems shall not be adjusted by the custodial staff.

Water faucets or valves shall be turned off after the required usage has been accomplished.

Employees shall be organized and trained in the knowledge of building evacuation emergencies.

Employees shall report fires, hazardous conditions, and items in need of repair.

Rooms in secure areas shall be locked after cleaning and keys shall be returned to designated offices.

Lost and found items shall be turned in to the COR.

In the event of lost documents or valuables, Contractor personnel, under the direction of the COR, shall be required to search trash receptacles or dumpsters to recover lost items.

EXHIBIT 2: QUALITY AND PERFORMANCE STANDARDS

The Contractor will ensure that all work requested under this contract, shall meet all quality and performance standards under this contract. The outcome of all cleaning is to present an overall appearance of cleanliness. The Contractor shall provide all labor and oversight to ensure all standards are successfully achieved.

(1) The following standards describe the outcome of results of cleaning tasks that have been completed to meet the standard.

(2) The Contractor will develop strategies to make changes, as necessary, to ensure that the most efficient and effective method of cleaning is being used to optimize results of the cleaning.

(3) “Clean” will be defined as removing dirt, water streaks, mop marks, mop strands, gum, grease, tar, or another extraneous matter from all surfaces or objects.

Acceptable Quality Level/Deductions

AQL = 100%

$50 deduction for each instance when standard is not met

QUALITY STANDARDS

To evaluate Contractor’s work performance, the quality and performance standards listed below shall be used.

(1) The results/outcome of all work efforts by the Contractor will be that all surfaces present a visual overall appearance of cleanliness and germs removed as necessary when the work/task is completed.

TASK STANDARD FREQUENCY AQL/DEDUCTIONS

ALL Other Specified Contract Requirements

Per Performance Work Statement

As Stated 95%- $1.50 per sq. ft. for the entire room or area being serviced when standards are not met.

Clean Rooms Rooms shall be free of obvious* dust and dirt, food waste, debris, trash, streaks and smudges.

*that which is discerned with normal vision and not instrumentation that enhances vision.

Weekly- one day per week

95%- $1.50 per sq. ft. for the entire room or area being serviced when standards are not met.

Clean and Disinfect Restroom surfaces and fixtures to include washbasins, urinals, toilets, toilet seats, shower stall, sinks, mirrors, corners and crevices

Surfaces and fixtures shall maintain a high level of luster and shall be free of obvious dust spots, stains, rust, mold, incrustations, and excess moisture.

Mirrors shall be free of obvious dirt, grime, traces of film, smudges, streaks, watermarks and cloudiness.

Weekly- one day per week

100%- $1.50 per sq. ft. for the entire room or area being serviced when standards are not met.

TASK STANDARD AQL/DEDUCTIONS

Restrooms Sanitize Floors Floors shall be free of obvious dirt, water streaks, mop marks, build-up, debris, string, gum, grease, tar and smudges.

100%- $1.50 per sq. ft. for the entire room or area

Restrooms – Clean Walls, Baseboards, Grouting and Stall Partitions

Walls and Partitions shall be free of obvious dirt, graffiti, dust, slashes, stains or other extraneous matter. Grouting shall be free of buildup of mold, mildew, and incrustation.

Weekly- one day per week

100%- $1.50 per sq. ft. for the entire room or area being serviced when standards are not met.

Replenish restroom supplies to include paper towels, hand soap, toilet paper, and seat covers

All dispensers shall be fully stocked as of 8:00 am following each workday.

Weekly- one day per week

100% - $50 for each instance when standard is not met.

Clean and dust ledges, grilles and partitions

Areas shall be free of obvious dust streaks, spots, smudges, mold, incrustation and excess moisture.

95%- $1.50 per sq. ft. for the entire room or area being serviced when standards are not met.

Clean entrance floor mats. Mats should be clean and odor free.

95%- $1.50 per sq. ft. for the entire room or area

TASK STANDARD AQL/DEDUCTIONS

Sweep, damp mop floors and vacuum floors.

Areas shall be free of obvious trash, debris and foreign matter such as: paper clips, staples, paper pieces and mud, sand, and rubber bands.

Corners and crevices shall be free of obvious dirt. Floors shall also be free from streaks, mop marks, and skipped areas.

Weekly- one day per week

95%- $1.50 per sq. ft. for the entire room or area being serviced when standards are not met.

TASK STANDARD AQL/DEDUCTIONS

Clean Water Fountains Fountains shall maintain a high luster and shall be kept free of obvious dust, spots, smudges, dirt, stains, streaks, watermarks, trash, ink, coffee grounds, incrustation and other debris. Bubblers shall be free of visible mineral and/or calcium accumulation.

Weekly- one day per week

95%- $1.50 per sq. ft. for the entire room or area being serviced when standards are not met.

Clean and Dust Furniture and surfaces to a height of 72 inches above the floor

Furniture and areas shall be free of obvious dust, dirt, smudges, excessive water marks and spots. Bright metal surfaces shall have a polished, lustrous appearance. Glass desktops and glass partitions, mirrors, and partitions shall be free of obvious dust, dirt, Weekly- one day per week

95%- $1.50 per sq. ft. for the entire room or area wipe and smudge marks, grime and cloudiness.

TASK STANDARD AQL/DEDUCTIONS

Collect and remove trash from work areas. Line trash containers.

Trash containers shall be free of obvious dirt, food, stains, debris, mold, moisture and odors, and emptied daily.

Weekly- one day per week

100% - $50 for each instance when standard is not met.

Clean exterior areas to include outside building entrances and sidewalks.

Exterior areas shall be free of obvious paper, trash, empty bottles, and other discarded materials. Exterior surfaces shall be free of obvious gum, oil, tar, spots, cigarette butts, grease and other foreign matter.

Weekly- one day per week

100% - $50 for each instance when standard is not met.

Empty outside ash receptacles Receptacles shall be emptied and free of trash.

Monthly 100% - $50 for each instance when standard is not met.

EXHIBIT 3: GLOSSARY OF QUALITY DEFINITIONS

1. Dust: Cleaning to remove any buildup of particles of dirt, dust, or other extraneous matter.

2. Polish: An application used to produce a surface gloss and preserve surfaces.

3. Maintain: To take necessary steps so that surfaces are preserved at an existing state.

4. Green Cleaning: A planned and organized approach to cleaning that is designed to protect the occupants’ and workers’ health, while at the same time reducing the impact on our environment. Green Cleaning affects all aspects of cleaning to include: stewardship;

communication; the selection of cleaning chemicals, janitorial equipment, paper, and supplies; plus the procedures and methods in which the cleaning is accomplished, pollution prevention strategies, and other opportunities that when used reduce the impact when compared to traditional cleaning procedures and practices.

5. Environmentally Preferable: Means products or services that have a reduced effect on human health and the environment when compared with competing products or services that serve the same purpose.

6. Stewardship: The shared responsibility for supervising the cleaning quality of a building by using methods, processes, and practices that will protect the property, tenants, and visitors.

EXHIBIT 5: INCIDENTAL REQUIREMENTS

1. Turn off necessary lights

2. Report hazardous conditions and items in need of repair to the COR.

3. Report fires to appropriate resource for rapid response (Determined by COR.)

4. Lock rooms in secured areas after cleaning and return keys to designated office.

All building keys shall remain on the property.

5. Turn in lost and found articles to COR.

6. Assign enough staff to be responsive to deficiencies or complaints related to cleaning.

7. Notify the COR when an authorized or suspicious person is seen on the premises.

8. Make a daily tour at the end of each workday to ensure all machines and appliances are shut off or disconnected; that no smoldering, smoking, or burning materials are in ashtrays, trash receptacles, or holding areas.

9. Lock exterior doors.

10. Report all accidents to the COR immediately.