ATTACHMENT_02_-_140P8623Q0063_-_SCOPE_OF_WORK.pdf

SECTION C -- DESCRIPTIONS AND SPECIFICATIONS

C.1 SCOPE OF WORK

SCOPE OF WORK ALCATRAZ ISLAND SECURITY SERVICES

Section I-General Information

The U.S. Department of Interior (DOI), National Park Service (NPS), Golden Gate National Recreation Area (GGNRA), is seeking qualified firms who have the ability to furnish the services and supplies described herein for Alcatraz Island. Alcatraz Island is a highly visible and popular tourist site located in the San Francisco Bay, 1.5 miles (2.4 km) offshore from San Francisco, California. Alcatraz Island was developed with facilities for a lighthouse, a military fortification, a military prison from 1850-1933 and a Federal Bureau of Prisons federal prison until 1963. Beginning in November 1969, the island was occupied for more than nineteen-(19) months by a group of Native Americans from San Francisco, who were part of a wave of Indian activism across the nation, with public protests through the 1970s. In 1972, Alcatraz became a national recreation area and received designation as a National Historic Landmark in 1986. Today, Alcatraz Island facilities are operated by the National Park Service as part of the Golden Gate National Recreation Area and open to tours. Visitors can reach the island by ferry ride from Pier 33, near Fisherman's Wharf in San Francisco. Alcatraz Island often attracts over 5,000 visitors daily and annual visitation exceeds 1.3 million visitors. The Concessioner begins using the floating dock for operations at approximately 9:00AM daily and may operate until approximately 8:00PM because of public tours and special events. Additionally, there are other special events-or filming that may run later into the evening. A fixed wharf is available for use provided operations do not impact Concessioner activities or visitor services.

Additionally, a finger pier with a gangway is available for use provided the intended operations do not impact Concessioner activities and boat size is limited.

1.0 DEFINITIONS

1.1 1 National Park Service: Hereinafter; “NPS" or “Government"

1.2 U.S. PARK RANGER LAW ENFORCEMENT (LE): NPS's designee assigned to oversee overall Alcatraz Island security.

1.3 CONTRACTOR: For the purposes of the remainder of this document, the security company shall hereinafter be referred to as the "Contractor" or "service provider".

1.4 CONTRACTING OFFICER'S REPRESENTATIVE: COR

1.5 CONTRACT PERSONNEL: Security Officers and any other proposed on-site personnel.

1.6 DEFINITION OF AUTHORITY: Security Officers shall be authorized to carry the following equipment:

radio, flashlight, chemical agents (with the written agreement of the US Park Ranger LE), and handcuffs or four-point restraint, following verification of satisfactory training on each item. Security Officers shall not be authorized to carry or utilize firearms or other weapons of deadly force. Security Officers shall, as their primary activity, observe, identify and report. Security Officers' powers to apprehend and arrest shall be limited to, the same as for any citizen, as defined under California Penal Code Section 837. Security Officers do not have peace officer powers as defined under any Section referenced of the California Penal Code. Security Officers are authorized to use non-lethal force only: 1) to directly defend themselves from specific offensive attack initiated by another person, or 2) to prevent clear and imminent physical violence to a specific other person or persons, such as a NPS employee or a member of the public, by another person or persons and, in those situations, only as a last resort. A Security Officer's first response in any situation described above shall be to call for assistance from the appropriate police agency. The Security Officer is NOT permitted to contact Park Dispatch to run a computer check on suspects for wants/warrants or any other information.

1.7 ACTION REPORTS: A written report concerning hazardous conditions, safety problems and potential maintenance items.

1.8 INCIDENT NOTIFICATION REPORTS: A report concerning unusual or extra-ordinary situations such a trip and fall, security breech, unusual or suspicious person(s) or circumstances, etc.

1.9 Golden Gate National Recreation Area: GGNRA

2.0 SCOPE OF WORK

2.1 Services Required: The Contractor shall furnish all labor, uniforms, badges, equipment, materials, supplies and supervision to satisfactorily perform the patrol services in the manner and at the frequencies set forth below. The Contractor shall provide one-(1) uniformed unarmed (without any deadly force weapons) Security Officer for Alcatraz Island to provide security patrols of the island, which includes the buildings and docking areas.

2.2 The Contractor shall provide, operate, and maintain a Security Officer force to perform all necessary security functions and patrol rounds, as well as provide other building protection. The Contractor shall be familiar with and knowledgeable of customer requirements and related duties.

2.3 The Contractor shall be able to administer minor emergency first aid to injured parties and notify the appropriate authorities, in the event of an accident or emergency.

2.4 The Contractor shall provide copies of Security Officer(s) rounds/patrol reports for all areas where rounds/patrol are conducted. These reports shall contain the Security Officer's name, the date, time, and location of the watch.

2.5 The Contractor shall provide NPS with a schedule of Security Officer(s) work assignments including name(s), hours scheduled for work, and hourly pay rate on a weekly basis and in advance. No substitutions shall be made without the prior consent of NPS COR. NPS shall not be subject to overtime pay for the Contractor's employees should the Contractor assign Security Officer(s) to extended shifts, unless NPS initiates a schedule change. The Contractor shall assign well-trained Security Officer(s) and familiarize them with NPS contract requirements.

2.6 The contractor shall coordinate all regular transportation to and from Alcatraz Island. In the event of an Island shutdown, closure, or if the Security Officer’s tour of duty is extended beyond the allowable work duration due to the vessel operation schedule the Contractor shall coordinate a private water taxi service to and from Alcatraz Island at the contractor’s expense.

2.7 Tour of Duty:

2.7.1 Normal Hours of Service: The Contractor must perform the services required under the contract during the hours when visitors are not on the island, see attached schedule of “Appendix A: Peak Season” and “Appendix B: Low Season” operating (Visitation) hours.

2.7.2 Federal Holiday Closures: Alcatraz Island will be closed on New Year's Day, Thanksgiving Day and Christmas Day. Continuous contractor services are required while the island is closed, water taxi services to and from the Island must be coordinated by the Contractor at the Contractor’s expense.

2.7.3 Federal Holidays Open:

Martin Luther King Junior’s Birthday, 3rd Monday in January Washington’s Birthday, 3rd Monday in February Memorial Day, last Monday in May Juneteenth, June 19th Independence Day, July 4th Labor Day, 1st Monday in October Veterans Day, November 11th

2.7.4 Liquidated Damages: Whenever a security officer is late or unavailable during contractual hours of operations the Contractor will be assessed damages at the rate of a replacement uniformed National Park Service, Park Ranger or Park Police Officer and administrative cost. Total liquidated damages per day are $1,550. Three late or unavailable security officers are grounds for default of this contract. Definition of "Late": Security Officer misses the last assigned concessioner ferry to the island to pick up visitors at closing.

2.7.5 Additional Service Required: The Contractor shall ensure that relief personnel are provided when necessitated by illness or leave. The Contractor shall ensure that the relief Security Officer service is provided without any lapse in coverage and shall provide relief personnel for all Federal holidays listed in sections 2.7.2 and 2.7.3.

2.8 Contractor Responsibilities:

The Contractor Security Officer personnel shall have the following responsibilities:

1. After Alcatraz Island closure, Security Officer(s) will conduct patrols of the pier, dock, buildings and historic structures on the island. Any structure closed for construction will be visually inspected from the outside for security and condition.

2. The security patrols conducted by the Security Officer(s) will consist of the following:

A. The Security Officer(s) will operate a computerized DETEX System or NPS COR approved system which is a wand type device synchronized to approximately thirteen-(13) to nineteen-(19) locations within the site (see Appendix C: map for locations needing to be monitored by a computer program.)

When a patrol is completed, the Security Officer downloads the information from the wand, which indicates which areas of patrols he/she has completed. This report MUST be downloaded after each patrol by the Security Officer and maintained in the DETEX PATROL LOG or similar. During the Spring/Summer Season, the Security Officer on duty will conduct a minimum of 4 (four) security patrols and during the Fall/Winter Season conduct a minimum of 5 (five) security patrols. These patrols should have a minimum of one-hour time span between patrols, but the patrols should vary to avoid the appearance of regular intervals.

B. During each security patrol Security Officer will physically check all doors identified on the patrol map to ensure that the doors are securely locked. The discovery of normally locked doors found unlocked, shall be noted in the patrol log. Any open door(s) that shows any appearance of being forced open shall be immediately reported to the Park Communication Center. The Security Officer(s) will refrain from investigating and shall await instructions on the action to be taken from the Park Communication Center or a uniformed US Park Ranger LE or US Park Police Officer.

C. Security Officer(s) will be responsible for monitoring the sewer pumps and generators at the dock control panel and NPS staff will provide Security Officer(s) with training on how to monitor the control panel.

Security Officers shall immediately report alarms to the Park Communication Center.

D. During each security patrol Security Officer(s) will visually inspect all security lights that are left on or need to be turned on for security reasons in the evening. The Security Officer(s) will report any lights requiring replacement and note the deficiency in the patrol log and provide the information to NPS Alcatraz Island staff during the morning debriefing session.

E. Security Officer(s) will visually inspect the bay waters surrounding the island for the safety of vessels and in emergency situations notify the US Coast Guard. Security Officers will prepare and provide a follow-up report of any emergency situation that involves contacting the US Coast Guard to the Park Communication Center to ensure that the U.S. Park Ranger LE is notified of the emergency.

F. Security Officer(s) will follow the Standard Operating Procedures (SOP's) provided by NPS.

3. Detailed written security patrol reports are required and shall be entered in a separate log and Security Officer

Personnel shall ensure that the reports consist of the following details:

A. The date, time and location of the particular security patrol.

B. Reports of any unusual circumstance, such as times and names of NPS or other authorized personnel entering/leaving the site, intruders and disposition, unlocked doors, burned out lights, and condition of buildings.

C. Report weather conditions (e.g., rainy, foggy, misty, clear, etc.) during the shift.

D. Report on the conditions surrounding any NPS sponsored or other scheduled event.

E. Report on the condition of the key security lock box in the Security Officer Station should be noted at the beginning and end of each shift.

F. As a part of the contractual requirement, the Security Officer will carry and operate a two-way radio.

If the Security Officer finds that the radio is inoperable, this information shall be noted in the logbook so that action can be taken to repair and/or replace the inoperative unit. If the two-way radio is found to be inoperative, the Security Officer will use the telephone located in the Security Officer Station to contact the Park Communication Center Additionally, the Security Officer(s) are required to have a hand held rechargeable flashlight made by Stream light or Maglite at least 15,000 candle power. A spare battery and charger must be located on the island during contract hours. Optional equipment the Security Officer(s) may carry is as follows: Baton, Chemical Agent and Handcuffs if California P.O.S.T. certified and authorized by Contractor for the Security Officer to carry.

4. Radio Use: Security Officer(s) will carry and operate a NPS supplied two-way radio. If the radio is inoperable, it shall be noted in the log for repair or replacement. In this event, use a National Park Service ranger radio located in building 64 until a replacement can be made available. Park Communication Center continuously monitors Dispatch channel. The Island security officer shall make all reports to the Park Communication Center on Dispatch channel. The following contact numbers are provided for Non-Emergency and Emergency situations that may occur on the island:

Non-Emergency Numbers:

National Park Service Communication Center: 415-561-5505 Coast Guard: 415-399-3300

Emergency Numbers:

National Park Service Communication Center: 415-561-5656 Coast Guard: 415-556-2103

5. In the event of unusual situations, it is required that the Security Officer(s) responds as follows:

A. Security Officer(s) will report an inoperable watch clock into the NPS logbook. If an inoperable DETEX system (or similar) occurs, patrols will be made without the use of the system, and a detailed patrol report should be submitted in its place at the end of the shift.

B. Security Officer will secure all unlocked doors using a key from the key security lock box.

However, prior to the Security Officer opening the lockbox he/she must obtain permission from the COR or Alcatraz Site Supervisor.

C. Inoperable pumps should be reported immediately by calling the responsible NPS employee in charge of these pumps as identified on the "emergency telephone call list." The Security Officer is advised that they should ensure that they are contacting the proper person(s) as listed in the NPS logbook.

D. If Security Officer(s) encounter intruder(s) on Alcatraz Island after closing, the Security Officer should do the following: Island Intruders: Security Officer(s) should not approach Island intruders and should immediately contact the Park Communication Center and report the intrusion. For safety reasons if practical, Security Officer(s) personnel should stay out of sight until assistance arrives. When contacting the Park Communication Center Security Officer(s) personnel shall provide as much detail as possible as to the location and description of the individuals. As a reminder, if an intrusion or docking is suspected call the Park Communication Center prior to investigating.

E. Docking Attempts: If a boat attempts to land on the island the Security Officer(s) shall use a high candle powered beam light to ward off any docking. The use of this light by the Security Officer(s) will warn anyone attempting to dock that the island is occupied and that the attempted docking has been noted. If the vessel is close enough to the Security Officer(s) voice range, he/she shall advise the vessel to steer clear of the island or the US Coast Guard and the Park Communication Center will be notified.

If the vessel continues to attempt docking immediately notify the Park Communication Center via radio and relay the incident. Be sure to provide vessel type, hull number, if possible, location of attempted docking and number of people on the vessel. Do not confront the intruders once the vessel docks.

Maintain visual contact and relay all observations to the Park Communications Center and await assistance.

F. Alcatraz Island contains a number of fire alarm and sprinkler systems in buildings and Security

Officer(s) personnel must be able to demonstrate a working knowledge of the operation of these fire alarm and sprinkler systems.

G. In the event of a fire the Security Officer will notify the Park Communication Center if after hours. If visitors are still on the island, notify the U.S. Park Ranger LE. If the fire is small and not life threatening, the Security Officer should make a safe attempt to extinguish the fire by using portable fire extinguishers which are readily available at the site.

6. If the Security Officer(s) notices that a vessel is taking on water, the Security Officer(s) will immediately advise the Park Communication Center and the United States Coast Guard and the designated tugboat Company to assist in the emergency.

7. The Security Officer will notify Park Communication Center and the NPS COR personnel by telephone of any unusual or emergency as these types of situations should be reported immediately.

3.0 Contract Administration

3.1 Preliminary Inspections: Immediately after award and prior to performance, the Contractor and Facility Site Manager shall make an on-site review of total job requirements, including a walk-through of the facilities covered in this SOW. At this time, the Contractor shall review in detail; the general types of work performed and will be provided floor plans of the facility which depict emergency evacuation routes, the location and type of each fire alarm, locations of utility cut-off valves or switches, utility systems controls, special instructions pertaining to security controls, etc.

3.2 Monthly Performance Inspections: Authorized Contractor representatives shall conduct monthly inspections of the account and meet with the Facility Site Manager to determine the overall quality of contract performance, job knowledge of individual guards, the effectiveness of training, and to observe and determine the conduct and appearance of Security Officer(s).

4.0 Contract Performance

4.1 Contract Performance: Security Officer(s) shall take direction from the U.S. Park Ranger LE and/or designated Facility Site Manager. Changes in performance requirements under the contract shall only be made at the behest of said individuals, which shall be coordinated with the Contracting Officer.

5.0 Safety

5.1 Safety: The Contractor shall perform all necessary services to assure the safety and protection of building loss or damage from any preventable cause including, but not limited to fire, theft and trespassers as directed by Facility Site Manager.

5.2 Hazardous Conditions: The Security Officer(s) shall report to the Facility Site Manager (daily or as incidents occur) potentially hazardous conditions and items in need of repair, to include things such as inoperative lights, leaky faucets, toilet stoppages, broken, slippery concrete surfaces, broken glass in closed building, uncovered holes in roadways, loose rubble on paths, etc. The Security Officer(s) shall provide (or as incidents occur), reports to the Facility Site Manager detailing the hazard to be corrected. When a new hazard occurs, for example, a fallen tree limb or debris falling from a building the security officer shall make a note in the patrol log of these hazards to pass along to the National Park Service staff the following morning. In the event of a major hazard or occurrence, the security officer shall notify Park Communication Center immediately using the island phone system or National Park Service provided radio using Dispatch channel. These reports shall be both verbal and in writing.

6.0 Reports and Records

6.1 Reports and Records: The Security Officer(s) shall prepare required reports (including reports on accidents and fires) and maintain and make available all records concerning the duties and responsibilities of the assignment. All Security Officer(s) reports, written and/or verbal, regarding the security environment shall be forwarded via appropriate reporting channels to the Facility Site Manager. All Security Officer(s) shall be required to submit incident or action reports. Incident reports shall be submitted on all unusual or extraordinary situations. An Action Report shall be required on all hazards. All reports shall be complete, clear, concise, legible and capable of administrative and/or legal use by U.S. Park Ranger LE.

6.2 Key Control: If the NPS issues any keys during a shift to the Contractor's Security Officer(s), the Contractor will be made accountable for all issued keys. Security Officer(s) personnel shall return said keys at the end of each shift. Each shift shall be responsible for the safety and security of all keys and/or electronic cardkeys in their possession. Contractor shall be responsible for any and all expenses related to any required facility re-keying as a direct result of the Security Officer(s) losing keys. Additionally, Contractor shall be responsible for any and all expenses related to the replacement of lost electronic cardkeys.

6.3 Emergency Assistance: In the event of an emergency or unusual occurrence adversely affecting the interest of the NPS, the Contractor shall summon appropriate assistance (such as the U.S. Park Ranger LE, local fire and/or police departments) and immediately notify the Facility Site Manager and other designated officials.

Additionally, if requested by NPS, the Contractor shall assign Security Officer(s) to cover special shifts and assignments as required over and above the normally contracted shifts and assignments.

7.0 Patrols and Inspections

7.1 Security Officer(s): The Security Officer(s) shall confine their patrol activities to the designated areas of Alcatraz Island as identified in Section 2.1.

7.2 Preliminary Inspections: Immediately after award and prior to performance, the Contractor, Facility Site Manager and COR shall make an on-site review of total job requirements, including a walk-through of the facilities covered in this SOW. At this time, the Contractor shall review in detail; the general types of work performed and will be provided floor plans of the facility which depict emergency evacuation routes, the location and type of each fire alarm, locations of utility cut-off valves or switches, utility systems controls, special instructions pertaining to security controls, etc.

7.3 Monthly Performance Inspections: The authorized COR shall conduct monthly inspections of the account to determine the overall quality of contract performance, job knowledge of individual guards, the effectiveness of training, and to observe and determine the conduct and appearance of Security Officer(s).

7.4 Contract Performance: Security Officer(s) shall take direction from the U.S. Park Ranger LE and/or designated COR. Changes in performance requirements under the contract shall only be made at the behest of said individuals, which shall be coordinated with the Contracting Officer.

7.5 Safety: The Contractor shall perform all necessary services to assure the safety and protection of building and vessel loss or damage from any preventable cause including, but not limited to fire, theft and trespassers as directed by the COR.

7.6 Hazardous Conditions: The Security Officer(s) shall report to the COR (daily or as incidents occur) potentially hazardous conditions and items in need of repair, to include things such as inoperative lights, leaky faucets, toilet stoppages, broken or slippery concrete surfaces, etc. The Security Officer(s) shall provide (or as incidents occur), reports to the COR detailing the hazard to be corrected.

7.7 REPORTS AND RECORDS: The Security Officer(s) shall prepare required reports (including reports on accidents and fires) and maintain and make available all records concerning the duties and responsibilities of the assignment. All Security Officer(s) reports, written and/or verbal, regarding the security environment shall be forwarded via appropriate reporting channels to the COR. All Security Officer(s) shall be required to submit incident or action reports. Incident reports shall be submitted on all unusual or extraordinary situations. An Action Report shall be required on all hazards.

All reports shall be complete, clear, concise, legible and capable of administrative and/or legal use by U.S. Park Ranger LE.

7.8 KEY CONTROL: If NPS issues any keys during a shift to the Contractor's Security Officer(s), the Contractor will be made accountable for all issued keys. Security Officer(s) personnel shall return said keys at the end of each shift. Each shift shall be responsible for the safety and security of all keys and/or electronic cardkeys in their possession. Contractor shall be responsible for any and all expenses related to any required facility re-keying as a direct result of the Security Officer(s) losing keys. Additionally, Contractor shall be responsible for any and all expenses related to the replacement of lost electronic card-keys.

7.9 LOST AND FOUND: If the Security Officer(s) finds lost items of significant value (e.g., wallet, driver's license, credit card, debit card etc.) they shall be safely stored and this information shall be reported to the US Park Ranger LE who will contact the identified owner of the found article(s) and will make arrangements for return to the rightful owner and/or initiate appropriate disposal.

7.10 EMERGENCY ASSISTANCE: In the event of an emergency or unusual occurrence adversely affecting the interest of NPS, the Contractor shall summon appropriate assistance (such as the U.S. Park Ranger LE, local fire and/or police departments) and immediately notify the Facility Site Manager and other designated officials.

Additionally, if requested by NPS, the Contractor shall assign Security Officer(s) to cover special shifts and assignments as required over and above the normally contracted shifts and assignments.

7.11 OFFICE & MEAL FACILITES: All Security Officers shall be reminded that the duty station is shared with Park Ranger(s) and that the duty station is to be maintained in a clean and tidy fashion. Security Officer Equipment will be kept neat and, in the cabinets, provided and Security Officer(s) will not eat in the duty station. Eating drinking and smoking will only occur on the dock and smoking is prohibited in all Government buildings. The Security Officer(s) shall ensure that he/she brings enough food and drinks to last their entire shift as there is no refrigerator, microwave or stove available for the Security Officer(s) use on Alcatraz.

8.0 QUALIFICATION OF SECURITY OFFICER(S)

8.1 General - The Contractor shall submit to the COR, within seven (7) days from execution of the contract the following: (1) a list of the Security Officer(s) to be assigned, (2) copies of valid guard cards from the State of California, (3) copies of their valid State of California Driver's License, (4) copies of their valid CPR and First Aid cards and (5) copies of all written candidate background investigation reports. If all Security Officer(s) have not been selected within a week, the Contractor shall supply a schedule of hiring and submit the above information on each Security Officer(s) in accordance with the schedule.

8.2 Physical Conditions - Security Officer(s) assigned to Alcatraz Island shall be able to be on their feet for extended periods of time as well as able to perform all duties as described.

8.3 Special Qualifications -Except as authorized in writing in advance, the Security Officer(s) shall meet the following additional minimum qualifications:

A. Citizenship-The Security Officer(s) shall be citizens of the United States of America or legally authorized to work in the United States. The Contractor shall be required to produce evidence of such citizenship or authorization(s). Acceptable evidence shall consist of a (1) birth certificate, (2) appropriate naturalization papers or (3) Immigration Customs Enforcement Services work authorization(s).

B. Literacy - The Security Officer(s) shall be literate in English to the extent of reading, comprehending, and demonstrating their understanding (through actions and behavior) of printed regulations, written orders and instructions, and be able to compose reports which convey complete information. Security Officer(s) that possesses bilingual capabilities is a "plus" in dealing with and assisting the public and is encouraged.

C. Job Knowledge - The Security Officer(s) shall possess the capacity to acquire a good working knowledge of all the duty requirements of a Security Officer(s) within the terms of this contract.

D. Appearance - Security Officer(s) shall maintain a well-groomed, professional appearance and are required to have good personal hygiene. They will be expected to avoid unnatural hair colors, radical fashions, styles, or cuts (i.e.

Mohawks or spikes); where possible cover visible tattoos and refrain from displaying body piercing (other than ear).

Moustaches and beards shall be neatly trimmed. Clothing will be appropriately sized and worn as designed.

Uniforms shall be worn and maintained in a military manner, with buttons secured at all times unless otherwise directed.

8.4 Standards of Conduct - The Contractor shall be responsible for maintaining satisfactory standards of employee competency, conduct, appearance, and integrity, and shall be responsible for taking such corrective action, with respect to Security Officer(s), as may be necessary

9.0 TRAINING

9.1 The Contractor shall furnish Security Officer(s) with comprehensive preparatory security training prior to assignment at Alcatraz Island. This training shall include, but not be limited to, the following: (1) Duties and functions of a Security Officer(s), (2) Patrol procedures, (3) Report writing (4) Public relations, (5) Search and seizure procedures and laws of arrest, (6) Authority and jurisdiction of local enforcement agencies, (7) Crowd Control, (8) Civil disturbance procedures, (9) Safety procedures (10) Telephone and radio communications,

(11) Response to and preservation of crime scene (12) Specific site duties, (13) First Aid and CPR, (14) Bomb and other Emergency Threats, (15) Use of special equipment such as four-point restraints, handcuffs, etc. and

(16) Harassment and Sensitivity

9.2 The Contractor shall submit training schedules, copies of lesson plans, and samples of training materials utilized in preparatory training, as well as proof that all Security Officer(s) assigned to Alcatraz Island have successfully completed the training. Additionally, as per the State of California Bureau of Security and Investigative Services the general hiring requirements for a Security Officer are: (1) they must be at least 18 years old, (2) they must undergo a criminal history background check through the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI) and (3) they must complete a forty-(40) hour course of required training. The training and exam may be administered by any private patrol operator or by a certified training facility. Per the State of California Bureau of Security and Investigation Services, the required courses and forty-(40) Hour Security Officer Training Requirement is as follows:

Date of Completion Training Hours Needed Prior to Being Assigned on Post 8 Hours Training Required within the First 30 Days 16 Hours Training Required within the First Six Months 16 Hours TOTAL HOURS 40 Hours

SKILLS TRAINING COURSE FOR SECURITY OFFICERS: The course of skills training for registered Security Officers shall follow the standards prescribed by section 7583.6(b) of the Business and Professions Code. The attached Appendix sets forth the subjects that shall be taught and the maximum number of hours that shall be allowed towards meeting required training. For each course, or series of courses, the institution or company providing the training shall issue a Certificate of Completion to the individual completing the course.

The certificate shall identify the course(s) taken, the number of hours of training provided, identification of the issuing entity, name of the individual and instructor and a date, and state that the course(s) comply with the Department of Consumer Affairs' Skills Training Course for Security Officers. The certificate shall be serially numbered for tracking.

Note: Authority cited: Section 7581, Business and Professions Code. Reference: Sections 7583.6 and 7583.7, Business and Professions Code.

I. POWER TO ARREST COURSE OUTLINE: The Power to Arrest Course consists of four (4) hours of training in both of the following two (2) subjects:

A. Powers to Arrest 4 hours Objective: To familiarize and instruct the individual on the training topics delineated at Business and Professions Code section 7583.7, including, without limitation, legal aspects, techniques, liability, and company requirements relating to the arrest of an individual. The training will utilize the Department of Consumer Affairs’ Power to Arrest Training Manual and may include lecture, discussion, exercises and role- playing.

1. Overview of Power to Arrest Manual and subject matter.

2. Definition of arrest and discussion on the implications to the subject, the guard and the company.

3. Lecture/discussion on escalation and de-escalation techniques in the use of force.

4. Lecture/discussion in the use of restraint techniques and their implications.

5. Discussion of trespass laws and implications of enforcement.

6. Completion of the Power to Arrest Training Manual Test with 100% score in accordance with the

Manual's Administering Instructions.

B. Weapons of Mass Destruction (WMD) & Terrorism Awareness 4 hours Objective: To familiarize and instruct the individual on the subject matter and observation skills required to identify and report precursor activities to a terrorist event, react appropriately, report the occurrence of a terrorist event, and remain safe while helping control the scene after a terrorist event. The training will utilize the Department of Consumer Affairs' Weapons of Mass Destruction & Terrorism Awareness for Security Professionals course consisting of a Digital Video Disk (DVD), Student Workbook and Facilitator Manual.

1. Introduction and overview of the training.

2. The Role of a Security Officer.

3. The Nature of Terrorism.

4. Weapons of Mass Destruction.

5. Coordinating and Sharing of Critical Information.

II. MANDATORY COURSES OUTLINE OF COURSES

Objective: To familiarize and instruct the individual in basic skills and provide a common body of knowledge in the performance of Security Officer work. All courses shall include information and subject matter pertaining to the outline provided. Additionally, all courses shall include written material, lecture or exercises to assure that the individual comprehends the subject matter presented.

Every newly licensed or employed Security Officer shall complete two of the mandatory courses within thirty

(30) days from the day the guard's registration card is issued (8 hours) or the day the guard begins employment.

The remaining two mandatory courses each consisting of four (4) hours of instruction, shall be completed within the first six (6) months from the day the guard registration card is issued or the day the guard begins employment as a Security Officer. Pursuant to Business and Professions Code Section 7583.6 (b) the following outline includes subjects that shall be taught and the maximum number of hours that will be allowed for completion of the Mandatory Courses.

A. Public Relations (Community & Customer) 4 hours

1. Recognizing Gender & Racial Harassment & Discrimination

2. Respect

3. Stereotyping

4. Attitude

5. Verbal Skills/ Crisis Intervention

6. Introduction to Diversity

7. Substance Abuse & Mental Illness

8. Ethics & Professionalism

9. Appearance

10. Command Presence

11. Proper Conduct

B. Observation & Documentation 4 hours

1. Report Writing

2. English as a Second Language

3. Observation and Patrol Techniques

4. Asking Appropriate Questions

5. Observing Suspects/ Suspicious Activity

C. Communication and its Significance 4 hours

1. Internal:

Protocols Pursuant to Contract (Who to Contact & When) Radio/ Monitors Other Technology

2. External:

Emergency / First Responders Medical Personnel Police/ Sheriff / Other Enforcement City Services / Government Services

D. Liability/ Legal Aspects 4 hours

1. Personal / Contractor / Employer

2. Criminal, Civil, Administrative

3. BSIS Code & Regulations

4. Role of a Security Officer

III Elective Course Outlines:

Objective: To familiarize and instruct the individual in basic employer requirements relating to the performance of guard duties. Additionally, to provide the employer and the individual with the opportunity to select additional course work to improve the skills and knowledge of the individual. The listed courses should include a mixture of written materials, lecture and exercises. The hours listed are the maximum number of hours that will be accepted as part of the 16 hours of elective training mandated by the Business and Professions Code section 7583.6. Every newly licensed Security Officer shall complete a minimum of eight (8) hours of elective courses within thirty (30) days from the day the Security Officer's registration card is issued or the day the guard begins employment. An additional eight (8) hours of elective courses shall be completed within the first six (6) months from the day the Security Officer's registration card is issued or the day the guard begins employment.

Pursuant to Business and Professions Code Section 7583.6 (b), the following outline includes subjects that shall be taught and the maximum number of hours that will be allowed for completion of the elective courses.

A. Post Orders & Assignments 4 Hrs. Maximum

1. Site Specific Training

2. Equipment

3. Monitoring

4. Communication

5. Alarms

6. Elevators, Etc.

7. Emergency Response Issues

8. Liability Implications

9. Lost. / Found Articles

B. Employer Policies / Orientation 4 Hrs. Maximum

1. Employer Reports / Paperwork

2. Reporting Processes / Procedures

3. Tax Forms, Health Forms, Etc.

4. Uniforms

5. Work Schedules

6. Other Internal Policies, Processes or Procedures

7. Employer Use of Force Policy

C. Evacuation Procedures 2 Hrs. Maximum

1. Emergency Procedures Related to Life/ Safety and Acts of Nature

2. Working Knowledge of Evacuation Routes

3. Stairs

4. Elevators

5. Doors

6. Power Outage

7. Specific Points of Contact

D. Officer Safety 4 Hrs. Maximum

1. Threat Assessment

2. Subject Contact

3. Safety Awareness

4. Blood Borne Pathogens

5. Environmental / Hazardous Materials

E. Arrests, Search & Seizure (more advanced than PTA course) 4 Hrs. Maximum

1. PC 836, 837 & the Differences

2. US Constitution & Amendments Impacting Guard Responsibilities

3. Loss Prevention

4. Merchant Law

5. Use of Force

F. Access Control 2 Hrs. Maximum

1. Identification Procedures

2. Electronic Use I CCTV

3. Non-electronic procedures

G. Trespass 4 Hrs. Maximum

1. Open Land

2. Private Property

3. Private Building

4. Public Property

5. Places of Public Accommodation/Public Access

H. Laws, Codes, Regulations and Ordinances 2 Hrs. Maximum

1. Specific to Post Assignment

I. First Aid / CPR 4 Hrs. Maximum

1. American Red Cross Courses

2. American Heart Association Courses

3. Automatic Defibrillator Devices (AED's)

J. Handling Difficult People 4 Hrs. Maximum

1. Communications

2. Conflict Management

3. Speaking Constructively

4. Valuing Diversity

5. Negotiating

6. Verbal Diffusion

K. Workplace Violence 4 Hrs. Maximum

1. Detecting Unusual Behavior/ Warning Signs

2. Worker to Worker

3. Client to Customer

4. Supervisor to Subordinate

5. Anger Management

6. Valuing Diversity

7. Personal Security

8. Reporting

L. Chemical Agents 4 Hrs. Maximum

1. Tear Gas Use and Effects

2. Pepper Spray Use and Effects

3. Air Borne Chemical Agents

4. Water Borne Chemical Agents

M. Preserving the Incident Scene 4 Hrs. Maximum

1. Identifying Evidence

2. Care and Handling of Evidence

3. Securing the Immediate Area

4. Legal Issues to Evidence Tampering and/or Removal

5. Witness/Participant Identification

N. Crowd Control 4 Hrs. Maximum

1. Controlling Boisterous Celebrations

2. Handling Disputes

3. Confronting Conflicts Constructively

4. Planning for Civil Disobedience I Disturbances

5. Labor Actions, Disputes, Workplace Stoppages

10.0 SUPPLIES, MATERIALS, AND EQUIPMENT

GOVERNMENT FURNISHED SUPPLIES, MATERIALS, AND EQUIPMENT

10. I NPS shall furnish all necessary information and materials about Alcatraz Island for the writing of the post orders and other support documentation for the Security Officer(s).

10.2 NPS will furnish an office space and utilities, as well as the cleaning, repair and maintenance.

Additionally, NPS shall supply a two-way radio.

10.3 NPS shall be responsible for fulfilling the requirement of Safety, Injury and Illness Prevention Program. The Contractor shall follow the requirements set forth in NPS's policy on Accident and Injury Prevention.

10.4 NPS shall be responsible for providing the Contractor with a copy of the NPS's Drug-Free Workplace Policy, Violence in the Workplace policy, E-Mail Policy, Internet Usage Policy, Information Technology Security Policy, Reporting of Convictions Policy, and Equal Employment Opportunity Policy. Additionally, Contractor's employees assigned HIPAA Departments shall also be provided with Privacy Policy and Sanctions Policy. The Contractor shall be responsible for being in compliance with all policies.

10.5 Property Accountability-All properties furnished by NPS under this contract shall remain the property of NPS. Upon termination of the contract, the Contractor shall render an accounting of all such property that has come into its possession under this contract

10.6 Safeguarding Property-The Contractor shall take all reasonable precautions, as directed by NPS or, in the absence of such direction, in accordance with sound industrial practices, to safeguard and protect NPS property in its possession or custody. Unless otherwise provided in the contract, the Contractor assumes the risk of and shall be responsible for any loss of or damage to NPS furnished property in its possession (except for reasonable wear and tear and to the extent that such property is consumed in the performance of the contract).

10.7 Use of NPS Property-NPS property shall be used only for official NPS business in the performance of this contract.

11.0 CONTRACTOR FURNISHED SUPPLIES, MATERIALS, AND EQUIPMENT

11.1 The Contractor shall furnish, install, operate, and maintain in acceptable condition, all other equipment, materials, and supplies necessary for performance under this contract including, but not limited to the following: (1) Uniforms-approved uniforms shall be worn by all Security Officer(s) at all times while on duty.

The NPS COR shall work with the Contractor to determine the approved uniform.

12.0 INVOICING P R O C E D U R E S

12.1 Invoicing Procedures-All invoices shall initially be directed to the National Park Service, GGNRA, Attention: Contracting Division, Bldg. 201 Fort Mason, Room 144, and San Francisco CA 94123. NPS reserves the right to review all invoices for accuracy. Contractor is responsible for ensuring that invoices are accurate and free from detectable errors. Examples of the latter include, but are not limited to, the following:

a) charging for days or hours not actually worked, b) hours/charges assigned to wrong Guard or wrong site/invoice; c) charges for overtime which are a Contractor obligation and should be invoiced at regular pay;

d) special detail charges intermingled with a regular worksite invoice and not broken out separately; e) incorrect charging of holiday pay hours; f) charging of paid leave hours and g) charging of leave replacement personnel hours at overtime rate rather than contractually allowable regular pay rate. Contractor must ensure that Contractor's payroll system is adequate to the task of providing the level of detail and payroll controls required by NPS. Contractor will provide a copy of each Guard's time sheet showing days and times worked at

Alcatraz.

12.2 Leave Coverage -The Contractor shall fill all scheduled posts and assignments noted above, on a year-round basis, including coverage for regularly assigned Security Officer(s) on leave for annual vacation, illness, injury or family emergency.

13.0 INSURANCE REQUIREMENTS, BONDS & INDEMNIFICATION

13.1 Contractor will not commence work or be required to commence work unless and until all insurance required under this paragraph has been obtained and such insurance has been approved by the Contracting Officer. The Contractor shall furnish the Contracting Division with certificates of insurance evidencing the required coverage, and there shall be a specific contractual liability endorsement extending the Contractor's coverage to include the contractual liability assumed by the Contractor pursuant to the awarded contract. These certificates shall specify or be endorsed to provide that thirty (30) days' notice must be given, in writing, to the Contracting Division of any pending change in the limits of liability or of any cancellation or modification of the policy.

A. Worker's Compensation and Employer's Liability Insurance: The Contractor shall have in effect during the entire life of the awarded contract Workers' Compensation and Employer's Liability Insurance providing full statutory coverage. Every employer will be insured against liability for Worker's Compensation or to undertake self-insurance and will comply with such provisions before commencing the performance of the work of the awarded contract.

B. Liability Insurance: The Contractor shall procure and maintain during the term of this contract and any extension thereof liability insurance in form satisfactory to the Contracting Officer by an insurance company which is acceptable to the Contracting Officer. The named insured parties under the policy shall be the Contractor and the United States of America. The amounts of the insurance shall be not less than as follows:

$200,000 each person $500,000 each occurrence $50,000 property damage

Each policy shall have a certificate evidencing the insurance coverage. The insurance company shall provide an endorsement to notify the Contracting Officer 30 days prior to the effective date of cancellation or termination of the policy or certificate; or modification of the policy or certificate which may adversely affect the interest of the Government in such insurance. The certificate shall identify the contract number, the name and address of the Contracting Officer, as well as the insured, the policy number and a brief description of contract services to be performed. The Contractor shall furnish the Contracting Officer with a copy of an acceptable insurance certificate prior to beginning the work.

13.2 In the event of the breach of any provision of this section, or in the event any notice is received which indicates any required insurance coverage will be diminished or canceled, NPS at its option, may, notwithstanding any other provision of the awarded contract, immediately declare a material breach of the awarded contract and suspend all further work pursuant to the awarded contract.

13.3 The Contractor shall provide Employee Fidelity Bonds covering all Security Officer(s) assigned to NPS in an amount of $50,000, per incident, per officer.

13.4 Contractor agrees and understands that the work/services performed by Contactor and its employees under the awarded contract are performed as an independent Contractor and not as an employee of NPS and that neither Contractor nor its employees acquire any rights, privileges, powers or advantages of NPS employees.

13.5 Contractor shall indemnify and save harmless NPS, its officers, agents, and employees from all claims, suits, or actions of every name, kind, and description, brought for, or on account of:(A) injuries to or death of any person, including Contractor, or (B) damage to any property of any kind whatsoever and to whomsoever belonging or (C) any other loss or cost, including but not limited to that caused by the concurrent active or passive negligence of NPS, its officers, agents, and employees resulting from the performance of any work required of Contractor or payments made pursuant to the awarded contract, provided that this shall not apply to injuries or damage for which NPS has been found in a court of competent jurisdiction to be solely liable by reason of its own negligence or willful misconduct.

13.6 Contractor shall not assign the awarded contract or any portion thereof to a third party or subcontract with a third party to provide services required by Contractor under the awarded contract without the prior written consent of NPS Contracting Officer. Any such assignment or subcontract without the NPS's prior written consent shall give NPS the right to automatically and immediately terminate the awarded contract.

14.0 RESPONSIBILITY FOR PERMITS/LICENSES

14.1 Except as otherwise directed by the NPS, the Contractor shall, without additional expense to the Government, be responsible for obtaining any necessary licenses and permits, and for complying with any Federal, State, and municipal laws, codes, and regulations applicable to the performance of the work. If applicable, at a minimum, the Contractor must have the following permits and licenses

(I) Security Officer Registration: all Security Officers must carry either a temporary or a permanent Security Officer registration to work legally. Even un-armed Security Officers must have Security Officer registration,

(2) Private Patrol Operator License: Contract Security Officer companies must obtain this license, (3) Pepper Spray Permit: Security Officers or patrol persons carrying pepper spray are required to obtain this license and

(4) Baton Permit: Security Officers or patrol persons carrying a baton are required to obtain this license.