Attachment 001 Performance Work Statement and QASP.pdf

Performance Work Statement and QASP

Device Service Plan – ARS Madison WI

1.0 GENERAL INFORMATION

1.1 Scope of Work: The Shimadzu LCMS-8045 System is an integral part of the research performed in our laboratory. The contractor shall provide the Device Service

Plan as specified in the Contractor Requirements Section 2.0 below.

1.2 Location of Work: USDA ARS Cereal Crops Research Unit, 502 Walnut St., Madison, WI 53726

1.3 Background: The service plan for the LCMS-8045 will maintain the instruments within its optimal operating specifications by supplying onsite and phone support for hardware, software, and firmware.

1.4 Equipment/Device List:

Shimadzu MODEL SERIAL NUMBER

LCMS-8045 Main Unit without Rotary Pump O11406070105

CTO-40C Column Oven L22246051510

CBM-40 System Controller L22116050974

DGU-405 5-channel Degasser L22176007432

LC-40D XR UHPLC Pump L22136050757

LC-40D XR UHPLC Pump L22136050759

SIL-40C XR UHPLC Autosampler L22216050474

2.0 CONTRACTOR PERFORMANCE REQUIREMENTS

2.1 Unlimited hardware phone support.

2.2 Unlimited software phone support.

2.3 On-demand service visit.

2.4 On-site service that includes labor, travel, and parts.

2.5 Includes annual PM service visit.

2.6 Includes Premium PM parts during PM visit.

2.7 Scheduled minor software and firmware upgrades.

2.8 Extended Warranty on Serial Numbered equipment detailed in Section 1.4 above between award date and one year later.

2.9 Contractor’s Key Personnel: The contractor shall provide a repair service technician that is authorized by the OEM manufacturer of the serial numbered equipment detailed in Section 1.4 above to perform and document the service requirements.

2.10 Security Requirements: All contractor personnel shall always be in the presence of a USDA escort while on location.

3.0 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

3.1 Purpose:

3.1.1 This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure that systematic quality assurance methods are used in the administration of the Performance Based Service Contract (PBSC) standards included in this contract and in subsequent task orders issued there under.

The intent is to ensure that the Contractor performs in accordance with performance metrics set forth in the contract documents, that the Government receives the quality of services called for in the contract and that the Government only pays for the acceptable level of services received.

3.1.2 The QASP has been developed by the requiring activity. It is designed to provide direction to personnel performing contract surveillance activities. Personnel surveying the contract terms and conditions and SOW requirements will periodically review the QASP throughout the life of the contract.

3.2 Scope

The QASP is put in place to provide Government surveillance oversight of the

Contractor’s quality control efforts to ensure the products/results specified in the purchase order are delivered on time and meet the requirements of the purchase order.

The QASP is not intended to duplicate the Contractor’s Management Plan.

3.3 Government Resources

3.3.1 The following definitions for Government resources are applicable to this plan:

3.3.2 Contracting Officer - A person duly appointed with the authority to enter into, administer, or terminate contracts and make related determinations and findings on behalf of the Government.

3.4 Methods of QA Surveillance

The below listed methods of surveillance shall be used in the administration of this

QASP.

3.4.1 Maintenance personnel or another pre-designated escort.

3.4.2 Customer Feedback – Customer feedback may be obtained from customer complaints from USDA-CCRU employees working with the equipment. Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, must be signed and must be forwarded to the Contracting

Officer. The Contracting Officer shall maintain a summary log of all formally received customer complaints as well as a copy of each complaint in a documentation file.

3.4.3 Periodic Inspection – The Contracting Officer may conduct periodic inspections by verifying documentation from the scientific lab personnel monitoring/utilizing the LCMS and associated components.

3.4.4 100% Inspection – The method used to evaluate the contractor when required by the contract Performance Requirements Summary (PRS) as noted in Technical

Exhibit 1. Using this method of inspection, all the parts of the service, repair, and replacement requirement are monitored for evaluation. Such performance requirements cover equipment and parts deemed critical for proper instrument function. Failure to properly service, repair, or properly install these items would certainly have an adverse effect on the research results.

3.5 Levels and Standards of Service

The standards of services are held to and comply with the standards specified in the

Performance Requirements, commercial/industry, and government standards.

3.6 Identified QA Surveillance Items: See next page

Performance Requirements

Required Services Performance Objective Performance Requirement (Contractor)

Contractor travels to worksite to perform PM on LCMS-

8045 and subsystems

Travel to worksite and provide labor for

LCMS

Extended Warranty on LCMS-8045 Main

Unit without rotary pump

Extended Warranty on

LCMS-8045 Main Unit without rotary pump between award date and one year later

Certified service engineer performs 1 EWP

PM on LCMS-8045 Main Unit without rotary pump including the supply of necessary replacement parts during the

PPM to ensure that the instrument performs within its factory specifications.

Contractor provides support and service either on-site or over the phone during the contract.

EWP on CBM-40

System Controller

Extended Warranty on CBM-

40 System Controller between award date and one year later

Certified service engineer performs 1 EWP

PM on CBM-40 System Controller including the supply of necessary replacement parts during the PPM to ensure that the instrument performs within its factory specifications.

EWP on DGU-405 5-

Channel Degasser

Extended Warranty on DGU-

405 5-Channel Degasser between award date and one year later

Certified service engineer performs 1 EWP

PM on DGU-405 5-Channel Degasser including the supply of necessary replacement parts during the PPM to

EWP on LC-40D XR

UHPLC Pump

Extended Warranty on LC-

40D XR UHPLC Pump between award date and one year later

Certified service engineer performs 1 EWP

PM on LC-40D XR UHPLC Pump including the supply of necessary replacement parts during the PPM to

EWP on LC-40D XR

UHPLC Pump

Extended Warranty on LC-

40D XR UHPLC Pump

Certified service engineer performs 1 EWP

PM on LC-40D XR UHPLC Pump between award date and one year later including the supply of necessary replacement parts during the PPM to

EWP on SIL-40C XR

UHPLC Autosampler

Extended Warranty on SIL-

40C XR UHPLC Autosampler between award date and one year later

Certified service engineer performs 1 EWP

PM on SIL-40C XR UHPLC Autosampler including the supply of necessary replacement parts during the PPM to

EWP on CTO-40C

Column Oven

Extended Warranty on CTO-

40C Column Oven between award date and one year later

Certified service engineer performs 1 EWP

PM on CTO-40C Column Oven including the supply of necessary replacement parts during the PPM to ensure that the instrument performs within its factory specifications.