Attach 3_PWS_Bulk Laundry_24 June 2022.pdf

W81K00-22-R-0011

24 June 2022

PERFORMANCE WORK STATEMENT (PWS)

BULK LAUNDRY SERVICES, BROOKE ARMY MEDICAL CENTER (BAMC) and

U.S. ARMY INSTITUTE OF SURGICAL RESEARCH (USAISR)

Part 1

General Information

1. GENERAL: This is a non-personal services contract to provide Bulk Laundry Services. The

Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Bulk Laundry Services as defined in this Performance Work Statement. The contractor shall perform to the standards in this contract.

1.2 Background: The mission of the United States Army (USA) Medical Command (MEDCOM) is to provide quality healthcare to its beneficiaries who include Active Duty, Reserve, National Guard and

Retired Soldiers and their Family Members. BAMC is a modern state-or-the-art, 450-bed health care facility that provides level-one trauma and graduate medical education. The multi-storied medical treatment facility has 1.5 million square feet of operational space and a normal bed capacity of 450, of which 48 are ICU beds and 40 are dedicated to the Institute of Surgical Research Burn Unit. The hospital is capable of expanding to 653 beds if needed to support a wartime mobilization. The direct patient care settings, such as the operating rooms, emergency rooms, critical and noncritical care units and burn care units, require support services 24 hours a day, seven (7) days a week. Other healthcare related settings such as clinics, laboratories and administrative areas require support services on an area/room specific scheduled basis.

1.3 Objectives: The BAMC Environmental Services Section requires hospital laundry services for large facility estimated three million pounds linen annually. Laundry services shall have a twenty-four turn around time.

1.4 Scope: It is expressly agreed and understood that this contract is for non-personal services. The

Contractor shall furnish all personnel, equipment, transportation, supplies, and supervision, except as specified herein as Government-furnished, to provide bulk laundry services as specified herein, including pick-up and delivery. This contract includes all functions, tasks, and responsibilities normally inherent in a hospital laundry facility. The Contractor shall establish and maintain a system of records to control and account for work performed. All work under this contract shall be accomplished in accordance with current (a) Joint Commission standards, (b) the Center for Disease Control and Prevention's Guidelines for Environmental Infection Control in Health-Care Facilities, (c) Occupational Safety and Health

Administration standards, and (d) any other applicable federal, state and local regulations and guidelines.

Performance shall be in accordance with the scope of this PWS and other specifications or provisions of the contract. The San Antonio Military Health System (SAMHS) medical treatment facility to be serviced in Brooke Army Medical Center (BAMC) and U.S. Army Institute of Surgical Research (USAIR), Building 3600, 3551 Roger Brooke Drive, Fort Sam Houston, Texas 78234 the SAMHS area of responsibility.

1.5 Period of Performance: The requirement will include five ordering periods and option to extend services clause IAW FAR 52.217-8. Ordering period one (1) will commence on 01 October 2022 – 30

September 2023, with four (4) additional ordering periods through 30 September 2027 (31 March

2028 if option to extend services IAW FAR 52.217-8 is utilized).

1.6 General Information

1.6.1 Quality Control Program (QCP): The Contractor shall develop and maintain an effective QCP to ensure services are performed in accordance with (IAW) this PWS. The QCP must be forwarded to and accepted by the KO. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of deficiencies. The Contractor’s QCP is the means by which the Contractor assures that the work complies with the requirement of the contract. The QCP is to be delivered within 30 days after contract award. One electronic copy of a comprehensive written QCP shall be submitted to the KO and COR within five (5) working days when changes are made thereafter. After acceptance of the QCP the Contractor shall receive the contracting officer’s acceptance in writing of any proposed change to the QCP.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the

Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays:

New Year’s Day Labor Day

Martin Luther King Jr.’s Birthday Columbus Day

President’s Day Veteran’s Day

Memorial Day Thanksgiving Day

Independence Day Christmas Day

Juneteenth Day

1.6.4 Hours of Operation: The contractor is responsible for conducting business, between the hours of

0700 thru 1600 Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at Building

3600, 3551 Roger Brooke Drive, Fort Sam Houston, Texas 78234.

1.6.6 Type of Contract: The government will award a Firm Fixed Price contract.

1.6.7 Security Requirements: Work under this contract is UNCLASSIFIED. The Contractor shall comply with all applicable DoD security regulations and procedures during the performance of this contract. The Contractor shall not disclose and must safeguard procurement sensitive information, computer systems and data, Privacy Act data, and Government personnel work products obtained or generated in the performance of this contract. Contractor employees shall not disclose or cause to disseminate any information concerning operations of military activities. Such action(s) could result in violation of the contract and possible legal actions. All inquiries, comments or complaints arising from any matter observed, experienced, or learned of as a result of or in connection with the performance of this contract, the resolution of which may require the dissemination of official information, shall be directed to the contracting officer representative (COR) and the Contracting Officer. The Contractor shall only conduct business with designated CORs listed as points of contact (POCs). Names of authorized personnel shall be provided in writing within 5 days of award and updated as necessary throughout the contract period. US Government records, copies of original results and reports, verified original data, corrected data and corrected supporting final reports remain the property of the U. S. Government.

1.6.7.1 PHYSICAL Security: The Contractor shall be responsible for safeguarding any and all

Government property either provided for use or being serviced under the provisions of this contract. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.6.7.2 ACCESS AND GENERAL PROTECTION/SECURITY POLICY AND PROCEDURES.:

Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost

Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition

(FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.8 Special Qualifications:

1.6.8.1 SAFETY: The Contractor employees shall comply with the Occupational Safety and Health Act

(OSHA). Contractor personnel shall wear safety items required by OSHA during the performance of tasks requiring protective equipment or clothing. Contractor shall be responsible for providing safety equipment that is not provided by government as noted on Part 3, paragraph 3.5 Safety Equipment. Safety steel toe shoes shall be provided by contractor to those employees working in areas that require safety steel toe shoes.

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The Contracting Officer, Contracting Officers

Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the Contracting Officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.10 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The

COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance:

maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and facilitate site entry of

Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11 Key Personnel: The following personnel are considered key personnel by the government. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the Contracting Officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 0700 thru 1600, Monday thru Friday except

Federal holidays or when the government facility is closed for administrative reasons.

1.6.12 Identification of Contractor Employees: All contract personnel attending meetings, answering

Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.13 Contractor Travel: Not required

1.6.14 Other Direct Costs None

1.6.15 Data Rights The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.16 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent

Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the

Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.17 PHASE IN /PHASE OUT PERIOD To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS.

When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative

CCE Contracting Center of Excellence

CFR Code of Federal Regulations

CONUS Continental United States (excludes Alaska and Hawaii)

COR Contracting Officer Representative

COTR Contracting Officer's Technical Representative

COTS Commercial-Off-the-Shelf

DA Department of the Army

DD250 Department of Defense Form 250 (Receiving Report)

DD254 Department of Defense Contract Security Requirement List

DFARS Defense Federal Acquisition Regulation Supplement

DMDC Defense Manpower Data Center

DOD Department of Defense

FAR Federal Acquisition Regulation

HIPAA Health Insurance Portability and Accountability Act of 1996

KO Contracting Officer

OCI Organizational Conflict of Interest

OCONUS Outside Continental United States (includes Alaska and Hawaii)

ODC Other Direct Costs

PIPO Phase In/Phase Out

POC Point of Contact

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QAP Quality Assurance Program

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Program

TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: N/A

3.2 Facilities: The Government will provide the necessary workspace for the contractor staff to provide the support outlined in the PWS to include area to load and unload linen.

3.3 Utilities: The contractor is expected to establish energy conservation practices to minimize the use of utilities. Failure of the Government to furnish utilities at any time during the performance of the contract due to outages or other service interruptions shall not be considered by the contractor as a basis for a claim against the government.

3.4 Equipment: N/A

3.5 Materials: Government will provide laundry bags and plastic bags.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Secret Facility Clearance: N/A

4.3. Materials: The Contractor shall furnish materials and supplies necessary to meet the requirements under this PWS.

4.4. Equipment: The Contractor shall furnish equipment necessary to meet the requirements under this

PWS.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Laundry Services. Twenty-four (24) hour turn-around laundry service shall be provided to BAMC and ISR. The soiled laundry shall be picked-up, processed, cleaned, dried, packaged and returned the next business day in accordance with Technical Exhibit 2 and Technical Exhibit 3. For example, if the soiled laundry were picked-up Monday 0830, the soiled laundry shall then be processed, cleaned, dried, packaged, and returned by Tuesday 0830.

5.1.1. Legal Holidays. The Contractor shall not be required to pick-up and deliver on all officially recognized federal holidays (see paragraph 1.6.3 above).

5.1.2. All vehicles utilized for this contract shall be properly state-registered and licensed prior to being operated on Government property. The Contractor shall coordinate with the Fort Sam Houston and

BAMC Provost Marshall to obtain passes for the Contractor's employees and vehicles as needed. The

COR will assist with this process.

5.1.3. The Contractor shall ensure that all operators of Contractor-owned vehicles possess evidence of insurance and a valid state permit to operate the vehicles under their control.

5.1.4. Soiled and clean articles shall not be transported in the same vehicle. Vehicles shall be cleaned after hauling soiled textiles prior to hauling clean articles.

5.1.5. All Government owned laundry products that are lost or missing while in the Contractor's possession shall be replaced at the Contractor's expense at the actual cost of replacement, less 10.0% per item.

5.1.6. All personal or Government property, to include money that is found in the laundry shall be returned to the Government.

5.2. Process of Receiving and Returning Laundry.

5.2.1. Laundry shall be received and processed by the Contractor and returned to the Government as follows:

a. Soiled laundry shall be weighed at the medical facility on Government-owned scales (weight capacity: 2,000 pounds). The weight will be recorded on a laundry tracking sheet supplied by the

Government prior to the Contractor loading the laundry onto their vehicle. Separate tracking sheets shall be used for soiled laundry per facility. The cart number, soiled cart weight (identified separately), and the total weight shall be entered on the tracking sheet. The Government and

Contractor shall verify the weights and countersign the tracking sheet to indicate agreement with those weights at time of pick-up. A copy of each completed laundry tracking sheet shall be furnished to the Contractor and a copy shall be maintained by the Government. Contractor personnel shall be responsible for physically transferring soiled laundry into the Contractor's vehicle.

b. Cleaned and packaged deliveries of laundry if applicable, that were picked up as soiled from

BAMC shall be made to BAMC room L29-13 on the lower floor of the hospital. Clean laundry shall be weighed in a cart and the cart number, cart weight (identified separately) and the total weight shall be entered on the tracking sheet. The Government and Contractor shall verify the weights and countersign the tracking sheet to indicate agreement with those weights at time of delivery. A copy of each completed laundry tracking sheet will be furnished to the Contractor and one maintained by the Government. Contractor personnel shall be responsible for physically transferring clean laundry from the Contractor's vehicle.

c. All disagreements in weight shall be directed to the Contracting Officer for resolution.

d. The Contractor shall provide each month a summary to the Contracting Officer Representative for each facility (BAMC) of all processed soiled and clean laundry weights and all clean products weights. Disparities between the weights of the soiled and clean laundry that are beyond the healthcare industry standards or range shall be investigated and corrected. Any disagreements that cannot be resolved shall be directed to the Contracting Officer for resolution.

5.3. Service Response Time. The Contractor's response times shall be monitored by the Government. The

Contractor shall receive, process, and return laundry and/or articles in accordance with the service response times as specified in this contract. Failure to adhere to this requirement will be considered a deficiency in the Contractor's performance. Service response times shall be computed from the time laundry is received by the Contractor at the government site until the time it is returned to the

Government.

5.4. Corrective Action. The Contractor shall take prompt actions to correct any services or products provided to the Government that does not conform to the requirements of this contract.

5.5. Standards of Quality. Periodically, the following guides will be used by the Government to control quality in a finished product. Failure to meet these standards will result in the product being returned for further cleaning.

5.5.1. All soil, spots, and stains shall be removed, unless removal will change the color or damage the fabric.

5.5.2. Each item shall be (a) hygienically clean and dry and (b) free of lint, scorch marks or other damage to the fabric.

5.5.3. White fabrics shall be white and free of yellow or gray tints. Colors shall be bright and clear.

5.5.4. Articles shall smell fresh and clean and be free of objectionable odors such as cleaning chemicals, mold, mildew, body bacteria and other unclean elements.

5.5.5. No trace of wash supplies (e.g., soap, bleach, et al.) shall be left on the fabrics.

5.5.6. Shrinkage shall be no more than what may be termed as "natural" for the fabric in accordance with best commercial practices. The Contractor shall treat all articles in such a manner as to keep the dimensional changes of the article to a minimum and to avoid damages of any kind to the fabric.

5.5.7. Tumbled work such as laundry, towels, and blankets shall be completely dry and soft.

5.5.8. Items processed on flatwork and ironers (e.g., sheets, pillow cases) shall be machine finished

(ironed) so that the surfaces are smooth and without "rough dry" spots, wrinkles, or "tails." Flatwork shall be free of creases when received by the Government.

5.5.9. Pressing. Presswork shall be accomplished so that items meet best commercial (industry) standards.

5.5.10. Finished Work. The Contractor shall assemble completed work into bundles and wrap the bundles for return to BAMC in accordance with the Technical Exhibit 2.

5.6. Additional Requirements.

5.6.1. The Contractor shall pick up unsorted and contaminated laundry in Government provided laundry bags and unsorted and contaminated items in Government provided plastic bags. All soiled/contaminated laundry products shall be cleaned, sanitized, and processed in strict accordance with federal, state and local laws as well as healthcare industry standards. Washing formulas shall be strictly adhered to so as to assure proper cleaning of all articles without damage to the article.

5.6.2. OSHA Blood borne Pathogens Standards. The Contractor shall comply with the OSHA Blood borne Pathogens Standard 29 CFR 1910.1030.

5.6.3. Exposure Control Plan. The Contractor shall develop and maintain an Exposure Control Plan to identify in writing the tasks and procedures in which occupational exposure to blood occurs. The

Contractor shall make the plan accessible to their employees and available to OSHA. The Contractor shall make all his personnel aware of this plan no later than the contract commencement date and no later than the first day of work for each new employee.

5.6.4. Unserviceable Articles. All Government owned items identified as unserviceable and/or non-repairable while in the possession of the Contractor shall be returned to BAMC Laundry Section in a separately marked bundle identified as "Unserviceable" after the items have been laundered. These items shall be returned within 48 hours of being identified as unserviceable. If it is determined that these items were caused by the Contractor (e.g., laundry machine, wrong wash formulas, excessive drying, the

Contractor shall replace the items at no additional charge to the Government. Also, the Government will return all unserviceable and/or non-repairable items identified in a separately marked bundle to the

Contractor for corrective action or replacement at no additional charge to the Government.

5.7. The Contractor shall maintain all production and other records relative to the performance of work under this contract.

5.8. Packaging and Transporting. Packaging is the means of preparing the finished products for delivery to the hospital. All finished products shall be packaged in such a manner that will prevent contamination or degradation in the cleanliness and quality of the product prior to its use at BAMC and ISR.

5.8.1. The laundry shall be (a) sorted by type, size and color, (b) folded and stacked, and (c) wrapped and sealed in clear plastic, unless specified otherwise. All products shall be bundled in accordance with

Technical Exhibit 2. The Government reserves the right to add, delete, or change the size of the bundles.

5.8.2. Wrapping materials shall be clear plastic. Plastic wrap shall be of sufficient strength to hold articles without bursting or tearing during normal handling. Each bundle in Technical Exhibit 2 shall be clearly marked by size (i.e., small, medium, large, extra large, etc.) and total pieces, if less than bundle size as identified in Technical Exhibit 2, on the clear plastic.

5.8.3. Preservation While in Transit. Articles processed in bundles or bags shall be transported in clean carts. In all instances, the Contractor shall transport and handle finished work so as to prevent wrinkling, damage and contamination.

5.9. Laundry Carts.

5.9.1. Separate carts shall be used for transporting clean and soiled laundry within the Contractor's laundry facility and during transportation to and from BAMC. Soiled carts may be used to transport clean laundry only when these carts are thoroughly cleaned and disinfected inside and out prior to each clean use (i.e., shipping or storage). Additionally, a clean sanitized liner shall be placed at the bottom of the cart and a clean cover placed over the cart.

5.9.2. Contractor shall provide all clean and soiled laundry carts used to transport BAMC laundry. Carts used to transport clean laundry and soiled laundry shall be marked on all four sides with cart weight and cart number by the Contractor prior to the carts use. The Government and Contractor shall periodically inspect the carts to verify that the correct weight has been placed on each cart by the Contractor.

5.10. CONTRACTOR MANAGEMENT REPORTING (CMR) The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor will report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor is required to completely fill in all the information in the format using the following web address: System for Award Management (https://www.sam.gov)

(“Pending final DFARS ruling, the report discussed may not be required”).

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. Regulations and Manuals. Publications applicable to this contract are listed below.

a. Joint Commission (JC) Manual: Hospital Accreditation Standards (Current Edition).

b. The Centers for Disease Control and Prevention's (CDC) Guidelines for Environmental

Infection Control in Health-care Facilities (Current Edition).

c. The Department of Labor, 29 CFR 1910.1030. "Occupational Exposure to Bloodborne

Pathogens" (Current Edition).

d. Healthcare Laundry Accreditation Council: Accreditation standards for processing reusable textiles for use in healthcare facilities (draft).

NOTE: Current versions of above publications shall be used until updated.

PART 7

TECHNICAL EXHIBIT LISTING

7. Technical Exhibit List:

Technical Exhibit 1 – Performance Requirements Summary

Technical Exhibit 2 – Identification, Standard packaging, and method of finish for bulk laundry, San

Antonio Military Health System

Technical Exhibit 3 – Pick-up and Delivery Schedule

Tobacco Free Medical Campus

LEIE INSTRUCTION

HIPAA- Personally Identifiable Information, Protected Health Information, and Federal Information

Requirements

TECHNICAL EXHIBIT 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

Performance

Standard

Performance Threshold

(This is the maximum error rate. It could possibly be

“Zero deviation from standard”)

Method of Surveillance (The Service required— usually a shall statement)

PRS # 1

FAR 52.212-4(f) /

DFARS 252.237-

7023.

Provide with proposal;

submit any updates to the

Contracting Officer and

COR.

COR maintain log / Annual review. Provide contingency plan.

PRS # 2

Para. 1.6.7. thru

1.6.7.2.

Comply initially and as required 100% of the time.

COR maintain log (100%

Inspection).

Comply with security requirements.

PRS # 3

Para. 5.1 / Technical

Exhibit 3

Shall meet turn-around times at least 95% of the time each month.

COR maintain log (100%

Inspection).

Comply with turn-around

(pick-up and delivery) times listed herein.

PRS # 4

Para. 5.5.1 thru

5.5.10

At least 95% of the articles processed each month shall be completed as prescribed.

(No more than 5% of the articles processed each month shall require re-work.)

Random Sampling / Customer

Complaint.

Delivery of finished articles shall conform to the quality of cleanliness, finish, and appearance requirements listed herein.

PRS # 5

Para. 5.8. thru 5.8.3.

At least 95% of the articles processed each month shall be returned to MTF in prescribed manner.

Random Sampling/Customer

Complaint.

Delivery of finished articles shall conform to the packaging and transporting requirements listed herein.

PRS # 6

Para 5.10 Comply 100% of the time.

Contract

Administrator maintain log.

Comply with submitting

Manpower Report.

TECHNICAL EXHIBIT 2

IDENTIFICATION, STANDARD PACKAGING, AND METHOD OF

FINISH FOR BULK LAUNDRY, SAN ANTONIO MILITARY

HEALTH SYSTEM

The following are the routine requirements for packaging of laundry and method of finish for this contract. Any other special packaging requirements or methods of finish will be specified in writing at the time that service is requested. Definitions and abbreviations for methods are as follows:

B Bundled

F Folded

P Pressed

S Sort by Color, Size

W Shrink-Wrapped

The items listed in Technical Exhibit 2 will be included in the yearly laundry service. Weights are listed in pounds. Additional Instructions: Packaged amounts less than the quantities specified will be identified on the bundle.

BULK LAUNDRY

ITEM WT Per Piece

# Per Bundle

Method

Bag, Soiled Linen 1.00 10's F, B, W

Bathrobe, Summer (L,XL,5XL) 1.00 5's F, S, B, W

Blanket, Green or White 2.50 3's F, B, W

Blanket, Baby (Blue & Pink) 0.40 10's F, S, B, W

Coat, PJ, Adult (S, M, L, XL, 5XL) 0.45 10's P, F, S, B, W Coat, PJ, Ortho (S, M, L, XL) 0.65 10's P, F, S, B, W Coat, PJ, Pediatric (S, M, L) 0.13 10's F, S, B, W Glove, Pocket, Double 0.15 20's F, B, W

Glove, Pocket, Single 0.15 20's F, B, W

Gown, Exam, X-Ray (3-Arm Hole)(L, XL, 3X) 1.00 10's F, S, B, W

Gown, ICU, Adolescent (S, M) 0.20 10's F, S, B, W

Gown, ICU (With Telemetry and w/o) (L, 3X, 10X) 0.65 10's F, B, W

Gown, ICU, Pediatric (S, M, L) 0.15 10's F, S, B, W

Gown, Mammography 0.65 10's F, B, W

Gown, OR, Green 0.90 5's F, B, W

Pad, Bed 1.00 5's F, B, W

Pant, OR, Green (S, M, L, XL, 2XL, 3XL, 4XL, 5XL) 0.50 10's P, F, S, B, W

Pillow Case, Green 0.40 20's P, F, B, W

Pillow Case, White 0.40 20's P, F, B ,W

Sheet, Crib 0.15 10's F, B, W

Sheet, Draw .50 10's F, B, W

Sheet, Eye 0.36 20's F, B, W

Sheet, Fitted 1.00 5's P, F, B, W

Sheet, Green 1.75 10's P, F, B, W Sheet, White 1.25 10's P, F, B, W Shirt, OR, Green (S, M, L, XL, 2XL, 3XL, 4XL, 5XL) 0.40 10's P, F, S, B, W Smock, Green, Long-Sleeve 0.41 10's F, B, W

Towel, Bath (White) 0.46 10's P, F, B, W

Towel, Hand, Green (Surgical) 0.24 20's P, F, B, W Trousers, OR, Green (S, M, L, XL, 2XL, 3XL, 4XL, 5XL) 0.50 - 0.75 10's P, F, S, B, W Trousers, PJ, Adult (S, M, L, XL, 5XL) 0.40 10's P, F, S, B, W Trousers, PJ, Orthopedic (S, M, L, XL) 0.80 10's P, F, S, B, W

Trousers, PJ, Pediatric (S, M, L) 0.40 10's F, S, B ,W T-Shirt, Infant 0.10 10's F, B, W Wrapper 12" 0.07 20's F, B, W Wrapper 18" 0.15 20's F, B, W

Wrapper 24" 0.25 20's F, B, W

Wrapper 36" 0.50 10's F, B, W

Wrapper 54" 1.50 10's F, B, W

Miscellaneous 0.15 - 1.50 1's F, W

SPECIAL ITEMS

*Some special items cannot be defined ahead of time, as this definition includes special handling items (such as those requiring re-wash or the occasional personal item). Specific instructions for items not herein defined will be provided at the time such items are given to the Contractor for laundering.

ITEM WT Per Piece

# Per Bundle

Special Handling

Coats, Laboratory (Blue, Light and Blue, Dark), Long Sleeve

1.00 1 Pressed, Hanger, Plastic-Covered

Pillow Case, White * Sleep Lab * 0.40 20's P, F, B ,W

Sheet, Fitted * Sleep Lab * 1.00 10's P, F, B ,W

Sheet, White * Sleep Lab * 1.75 10's P, F, B ,W

TECHNICAL EXHIBIT 3

PICK UP AND DELIVERY SCHEDULE

BROOKE ARMY MEDICAL CENTER (BAMC)

The following pick-up and delivery chart specifies regular pick-up and delivery points for this contract. All pick-ups and deliveries shall be accomplished as stated below (military time):

Delivery

Location

Delivery

Day

Delivery

Time

Pick Up

Location

Pick Up

Day

Pick Up

Time

Bldg. 3600 Sunday 0800 Bldg. 3600 Sunday 0830

Bldg. 3600 Monday 0800 Bldg. 3600 Monday 0830

Bldg. 3600 Tuesday 0800 Bldg. 3600 Tuesday 0830

Bldg. 3600 Wednesday 0800 Bldg. 3600 Wednesday 0830

Bldg. 3600 Thursday 0800 Bldg. 3600 Thursday 0830

Bldg. 3600 Friday 0800 Bldg. 3600 Friday 0830

Bldg. 3600 Saturday 0800 Bldg. 3600 Saturday 0830

Bldg. 3600 - San Antonio Military Medical Center

TOBACCO FREE MEDICAL CAMPUS (TFMC)

In accordance with Army Regulation 600-63, paragraph 7-3, 14 April 2015; Operations Order 15-48

(Army Medical Command (MEDCOM) Tobacco Free Living – USAMEDCOM), 8 May 2015; and any Operations Order, regulation or other instruction implementing, defining or otherwise addressing the Tobacco Free Medical Campus (TFMC) on any military installation or DoD-controlled location, Contractor personnel are prohibited from using any tobacco product on or within any TFMC while performing under this contract. TFMCs are established at each installation or DoD-controlled location and include: (1) any property or non-residential building that is operated, maintained or assigned to support medical activities, including but not limited to, hospitals, medical laboratories, outpatient clinics (including medical, dental, and veterinary facilities), or aid stations operating for the primary purpose of delivering medical care and services for DOD eligible beneficiaries and /or meeting the mission of the Army Medical Command; (2) all other facilities in which medical activities or administration take place, to include HQ MEDCOM and Defense Health

Headquarters; (3) all internal roadways, sidewalks and parking lots; and (4) all sidewalks, parking lots and grounds external but adjacent to the building or related to the migratory corridors surrounding the medical facility. The Contractor shall obtain from the COR any orders, regulations, instructions or other documents implementing, defining or otherwise addressing the TFMC for any given installation or DoD- controlled location where Contractor personnel may perform under this contract and shall instruct Contractor personnel on the TFMC limitations for installations or DoD-controlled locations where they may perform under this contract.

LEIE INSTRUCTION

Exclusion from Participation in Federal Health Care Programs (October 2015)

1. The Contractor shall not employ or contract with any individual or entity (hereinafter collectively referred to as “person”) to provide items or services that will be included in invoices submitted to the Government under this contract if such person is listed on the Department of Health and

Human Services (HHS) Office of the Inspector General (OIG) List of Excluded Individuals and

Entities (LEIE) or the TRICARE Sanctioned Provider List. The Government is legally prohibited from paying for provision of items or services by such persons. The prohibition extends to services beyond direct patient care, such as services of persons in executive or leadership roles and administrative and management services, whether or not such services are billed separately. The

LEIE may be found at http://oig.hhs.gov/fraud/exclusions.asp, and the TRICARE Sanctioned

Provider list at http://www.health.mil/Military-Health-Topics/Access-Cost-Quality-and-

Safety/Quality-And-Safety-of- Healthcare/Program-Integrity/Sanctioned-Providers. The LEIE and

TRICARE Sanctioned Provider List are hereinafter collectively referred to as “the Lists.”

2. Prior to start of contract performance, the Contractor shall (a) query the Lists to determine whether the name of any person the Contractor employs or contracts with to provide services or items for which payment may be made under this contract appears on the Lists, and (b) certify to the

Contracting Officer that the Contractor has queried the Lists and no such names appear on either of the Lists.

http://oig.hhs.gov/fraud/exclusions.asp http://www.health.mil/Military-Health-Topics/Access-Cost-Quality-and-Safety/Quality-And-Safety-of-http://www.health.mil/Military-Health-Topics/Access-Cost-Quality-and-Safety/Quality-And-Safety-of-

3. During performance of the contract, and prior to persons other than those whose names were queried in accordance with paragraph 2, above, (hereinafter “new persons”) providing services or items under the contract, the Contractor shall (a) query the Lists as in paragraph 2, and (b) certify to the Contracting Officer that the names of such new persons do not appear on either of the Lists.

4. The Contractor is advised that during performance of the contract, MTF personnel will perform a recurrent recheck of the names of contractor personnel working in the MTF against the Lists, as specified in OTSG/MEDCOM Policy Memo 15-037. The Government will notify the Contractor in the event any contractor personnel working in the MTF appear on either of the Lists.

5. Should any person providing items or services under the contract appear on either of the Lists at any time during contract performance, the Contractor shall (a) in cases where the Contractor identified the person, notify the Contracting Officer, and (b) promptly remove that person from the contract.

6. Violation of any aspect of the above paragraphs shall be considered a material breach of the contract and may result in termination of the contract.

7. The Contractor is further advised that, in accordance with Civil Monetary Penalties Law [CMP]

(codified at 42 USC § 1320a-7a):

a. There are steep civil monetary penalties associated with billing the Government for providing items or services by a person on either of the Lists, and with failing to return to the Government any overpayments received for provision of such items or services.

b. Billing under the contract for provision of items or services by a person on either List may also result in exclusion of the person that employs or contracts with such person.

8. HHS OIG has issued a Special Advisory Bulletin on the Effect of Exclusion from Participation in

Federal Health Care Programs with additional information on the CMP. The Special Advisory

Bulletin may be found at http://oig.hhs.gov/exclusions/files/sab-05092013.pdf.

Personally Identifiable Information, Protected Health Information, and Federal Information

Requirements (Revised 10/27/2020)

1. General Requirements Overview - Personally Identifiable Information (PII), Protected Health

Information (PHI) and Federal Information Laws

This Section addresses the Contractor’s requirements under The Privacy Act of 1974 (Privacy Act), The Freedom of Information Act (FOIA), and The Health Insurance Portability and Accountability

Act (HIPAA) as set forth in applicable statutes, implementing regulations and Department of

Defense (DoD) issuances. In general, the Contractor shall comply with the specific requirements set forth in this Section and elsewhere in this Contract. The Contractor shall also comply with requirements relating to records management as described herein.

http://oig.hhs.gov/exclusions/files/sab-05092013.pdf

This Contract incorporates by reference the federal regulations and DoD issuances referred to in this

Section. If any authority is amended or replaced, the changed requirement is effective when it is incorporated under contract change procedures. Where a federal regulation and any DoD issuance govern the same subject matter, the Contractor shall first follow the more specific DoD implementation unless the DoD issuance does not address or is unclear on that matter. DoD issuances are available at http://www.dtic.mil/whs/directives.

For purposes of this Section, the following definitions apply.

DoD Privacy Act Issuances means the DoD issuances implementing the Privacy Act, which are

DoDI 5400.11, DoD Privacy and Civil Liberties Programs, January 29, 2019 and DoDI 5400.11- R, Department of Defense Privacy Program, May 14, 2007.

HIPAA Rules means, collectively, the HIPAA Privacy, Security, Breach and Enforcement Rules, issued by the U.S. Department of Health and Human Services (HHS) and codified at 45 Code of

Federal Regulations (CFR) Part 160 and Part 164, Subpart E (Privacy), Subpart C (Security), Subpart D (Breach) and Part 160, Subparts C-E (Enforcement), as amended.

Additional HIPAA rules regarding electronic transactions and code sets (45 CFR Part 162) are not addressed in this Section and are not included in the term HIPAA Rules.

DoD HIPAA Issuances means the DoD issuances implementing the HIPAA Rules in the DoD

Military Health System (MHS). These issuances are DoDM 6025.18, “Implementation of the Health

Insurance Portability and Accountability Act (HIPAA) Privacy Rule in DoD Health Care

Programs,” March 13, 2019, DoDI 6025.18, Health Insurance Portability and Accountability Act

(HIPAA) Privacy Rule Compliance in DoD Health Care Programs, March 13, 2019, and DoDI

8580.02, Security of Individually Identifiable Health Information in DoD Health Care Programs, August. 12, 2015.

Defense Health Agency (DHA) Privacy Office is the DHA Privacy and Civil Liberties Office. The

DHA Privacy Office Chief is the HIPAA Privacy and Security Officer for DHA.

2. Records Management

When creating and maintaining official government records, the Contractor shall comply with all federal requirements established by 44 United States Code (U.S.C.) Chapters 21, 29, 31, 33 and 35, and by 36 CFR, Chapter XII, Subchapter B – Records Management. The Contractor shall also comply with DoD Administrative Instruction No. 15 (DoD AI-15), “OSD Records and Information

Management Program” (May 3, 2013) and Records Management requirements outlined in the current TRICARE Operations Manual (TOM).

3. Freedom of Information Act (FOIA)

The Contractor shall comply with the following procedures if it receives a FOIA request and immediately contact the DHA FOIA Officer for evaluation/action:

The Contractor shall inform beneficiaries that DHA FOIA procedures require a written request preferably sent via the National FOIA Portal at: www.FOIA.gov. However, requesters may also submit requests via email at DHA.FOIA@mail.mil; or via postal delivery addressed to the DHA

Freedom of Information Service Center, 7700 Arlington Boulevard, Suite 5101, Falls Church, Virginia 22042-5101. All FOIA requests shall describe the desired record as completely as possible to facilitate its retrieval from files and to reduce search fees which may be borne by the requestor.

Contract and/or Modification numbers must be included in all FOIA requests seeking DHA procurement records. Although the administrative time limit to grant or deny a request (ten working days after receipt) does not begin until the request is received by DHA, the Contractor shall act as quickly as possible and respond to DHA within ten working days.

In response to requests received by the Contractor for the release of information, unclassified information, documents and forms which were previously provided to the public as part of routine services shall continue to be made available in accordance with previously established criteria. All other requests from the public for release of DHA records and, specifically, all requests that reference FOIA shall be immediately forwarded to DHA, ATTENTION: Freedom of Information

Officer, for appropriate action. Direct contact, including interim replies, between TRICARE contractors and such requestors is not authorized. The Contractor shall process requests by individuals for access to records about themselves in accordance with directions from the DHA

Freedom of Information Service Center. If such a requestor specifically makes the request under the

Privacy Act or does not make clear whether the request is made under FOIA or the Privacy Act, the

Contractor shall process the request in accordance with directions from the DHA Privacy Office. If requestor specifically seeks PHI under HIPAA, the Contractor shall follow paragraph 8.1.6, relating to individual rights of access to PHI.

4. Systems of Records

In order to meet the requirements of the Privacy Act and the DoD Privacy Act Issuances, the

Contractor shall identify to the DHA Contracting Officer (CO) systems of records that are or will be maintained or operated for DHA where records of PII collected from individuals are maintained and specifically retrieved using a personal identifier. Upon identification of such systems to the CO, and prior to the lawful operation of such systems, the Contractor shall coordinate with the DHA Privacy

Office to complete systems of records notices (SORNs) for submission and publication in the

Federal Register as coordinated by the Defense Privacy, Civil Liberties, and Transparency Division, and as required by the DoD Privacy Act Issuances.

Following proper SORN publication and Government confirmation of Contractor authority to operate the applicable system(s), the Contractor shall also comply with the additional systems of records and SORN guidance, in…