Attach 3_ Performance Work Statement 22R0021.pdf

PERFORMANCE WORK STATEMENT (PWS)

LAUNDRY SERVICES

DEPARTMENT OF THE ARMY

WILLIAM BEAUMONT ARMY MEDICAL CENTER, FORT BLISS, TEXAS

11 JULY 2022

1.0 GENERAL

1.1. BACKGROUND

The Regional Health Command – Central is responsible for assisting in establishing standardized bulk laundry/linen cleaning services for William Beaumont Army Medical Center, Fort Bliss, TX, Medical Treatment Facilities (William Beaumont Army Medical Center

(WBAMC) and the Soldier Family Medical Clinic (SFMC)).

1.2. SCOPE

It is expressly agreed and understood that this contract is for non-personal services. The

Contractor shall furnish all personnel, equipment, transportation, supplies, and supervision, except as specified herein as Government furnished, to provide bulk laundry services as specified herein, including pickup and delivery. This contract includes all functions, tasks, and responsibilities normally inherent in a hospital laundry facility. The Contractor shall establish and maintain a system of records to control and account for all work performed. All work under this contract shall be accomplished in accordance with current (a) The Joint Commission

(TJC) standards, (b) the Center for Disease Control and Prevention's Guidelines for

Environmental Infection Control in Health-Care Facilities, (c) Occupational Safety and Health

Administration standards, (d) Healthcare Laundry Accreditation Council (HLAC), (e) Textile

Rental Services Association (TRSA), and (f) any other applicable Federal, State and local regulations and guidelines. Performance shall be in accordance with the scope of this

Performance Work Statement (PWS) and other specifications or provisions of the contract.

Linen services are considered a mission essential function and an essential contractor service.

There may be a reduction or addition of linen usage that will require a change in services as hospital functions start, stop, or change as a result of mission requirements.

1.3 CONTRACTOR KEY PERSONNEL

1.3.1. Key Personnel.

The Contractor shall provide a primary point of contact (POC) that shall be responsible for performance of the work. The name of this person and an alternate who shall act for the

Contractor when the primary is absent shall be designated in writing to the Contracting Officer

(KO) no later than the start of the contract. The primary point of contact and the alternate shall have full authority to act on behalf of the Contractor on all contract matters relating to the daily operation of this contract.

The primary and alternate shall be able to read, write, speak, and understand English well enough to satisfy all contract performance requirements. The primary point of contact and alternate shall be available during normal duty hours within 60 minutes to meet on the installation with Government personnel designated by the KO to discuss problem areas.

Contractor personnel shall be recognizable as personnel of the Contractor. The Contractor shall wear distinctive clothing bearing the name of the company or wear appropriate badges or identification tags, which contain the company name.

Changes to Key Personnel (Primary and Alternate POCs) should be made in writing, and to the maximum extent practicable under the circumstances, the Contractor shall give the

Government fifteen (15) days advanced notice.

1.3.2.1. Security Requirements.

Unaccompanied access to the MTF is not authorized without written consent from the COR or

KO. All personnel entering the medical facility shall wear a Contractor identification badge.

1.3.2.2. Contract Personnel Training.

Contractor personnel shall be trained in accordance with all Federal, State, and local laws and regulations. The Contractor shall maintain personnel certification, training, and licensing records for personnel requirements specified in this PWS. Certification, training, and licensing records shall be kept current and on file for the duration of the contract including all option periods. Records shall be made available for Government review within 4 hours of request.

1.4. CONTRACTOR LAUNDRY FACILITIES

1.4.1. The laundry facility shall be Healthcare Laundry Accreditation Council (HLAC) or Textile

Rental Services Association (TRSA) accredited within 3-months of contract award and maintain accreditation throughout the term of the contract. Upon request, a copy of certification shall be provided to the KO or COR. The Contractor shall comply with all applicable local, State, and Federal instructions, regulations, standards, and laws. The

Contractor shall be required to comply fully with all changes in regulations and laws as they occur during the contract term.

The laundry facility shall be equipped to ventilate for efficient production of hygienically cleaned textiles, and to minimize the potential dissemination of microbial contaminants that are external (dust and dirt) and internal (soiled linen, contaminated lint) to the facility. The ventilation system shall include adequate intake, filtration, exchange rate, and exhaust in accordance with local, state, and federal regulations. Functional separation of clean and soiled laundry areas shall be maintained at all times.

1.4.2. Contractor Facility Visits.

1.4.2.1. The Contracting Officer Representative (COR) at any time during the performance of this contract may visit the laundry facility to observe and review the procedures utilized by the

Contractor. The COR at his or her discretion may be accompanied by other government representatives.

2.0 QUALITY CONTROL PLAN

2.1. The contractor shall establish and maintain a quality control plan that ensures linen/laundry services are performed IAW commercial standards, advisory recommendations, and federal, state, and installation, policies, procedures, and regulations as identified in this

PWS. The contractor shall provide procedures to identify, prevent, and ensure non-performance and continual repetition of defective service does not occur.

2.1.1. The Quality Control Plan (QCP) shall demonstrate how the contractor intends to ensure quality performance during the contract POP. The contractor shall maintain a QCP that includes performance metrics. The QCP shall describe the quality management surveillance methodology and approaches used under this contract. The final updated/revised QCP shall be incorporated into the contract by reference as a compliance document.

2.1.2. The contractor shall implement and maintain a Quality Control Plan (QCP) to ensure work performed conforms to the scope of work and meets the requirements under this PWS. The QCP shall, at a minimum provide a projected monthly schedule and describe the method(s) for performing inspections; identifying, correcting and preventing problems/defective service; addressing customer complaints, and improving the quality of services over the life of the contract. Draft QCP is due NLT 30 days after award and the final is due 60 days after award with updates.

3.0 QUALITY ASSURANCE SURVEILLANCE PLAN

3.1. The Government will use a Quality Assurance Surveillance Plan (QASP) to monitor compliance with the contract terms and conditions and identify nonconforming services. The

QASP sets forth the method and manner by which the Government intends to conduct surveillance of work under the contract and is subject to unilateral change by the Government without modification to the contract. All work required by the contract is subject to surveillance whether or not specifically included in the plan. The Government will evaluate the Contractor's completed work to ensure it is accomplished in accordance with the standards required by this contract.

The Government will evaluate the contractor’s completed work to ensure it is accomplished in accordance with Quality Assurance Surveillance Program required by the Government. In the event that laundering services do not conform to this requirement, re-performance of the services shall apply. Any items that do not meet the requirements in the Performance Based

Work Statement shall be re-cleaned, repaired or replaced at no additional cost to the

Government. Such items found by WBAMC, SFMC, or other government employees in outlying buildings on or near WBAMC as packages are opened will be identified to the

Contracting Officer’s Representative at the next scheduled pick-up after the unsatisfactory condition is discovered. After the items are re-cleaned, the Contractor shall pack these items separately and identify them by marking “Attention COR.”

The WBAMC Infection Control Nurse shall conduct a separate inspection announced or unannounced of the Contractor’s facility and operations to ensure compliance with CDC and

Joint Commission infection control standards.

4.0. CONTINGENCY PLANS

4.1. The Contractor shall provide a Contingency Plan and notify the COR and KO of any proposed modifications. The Contractor shall notify the COR and KO of any event that jeopardizes performance under this contract. The contractor shall submit a contingency thirty

(30) days after award. Upon review, if the government requires and/or recommends changes the contractor shall submit a revised Contingency Plan to the COR within seven (7) days of any updates or changes.

The plan shall include contingency operations for:

a. Government established contingency plans and conducts training exercise and missions to support mobilization, force protections (FPCON), national emergencies or to augment local Government in the event of natural disasters.

b. The Contractor’s contingency plan, submitted as part of its proposal, shall be incorporated into the contract for reference during the term of the contract, if needed.

At minimum, the plan shall address the following:

The Contractor’s measures to meet changes in the installation threat conditions or installation mission changes. For example, a sudden buildup of military forces, resulting in greater need for laundry services than anticipated in the solicitation/contract.

Natural disaster which impacts upon either the Government’s or Contractor’s ability to perform.

Civil disturbances (i.e., riots, mass demonstrations, etc.) or labor strikes which impact contingency plans and conducts training e upon either the Government’s or Contractor’s ability to perform.

Local Government emergencies such as accidents, fire, etc. In all cases, the

Contractor shall assume that the Government cannot provide any supplemental support to the Contractor and the Contractor shall continue the same level of support under the contract.

c. Contractor shall review, update, and validate current plans and procedures annually and submit any changes to the Contracting Officer.

4.2. Mobilization.

In the event of mobilization, which may require services beyond the Contractor's capability, the Contractor shall advise the KO immediately of the capability and additional volume which the Contractor can obtain from the local civilian community. In the event the Contractor is not able to meet the Government's requirements, the Government reserves the right to obtain services from military laundry units, other Department of Defense agencies, or other commercial sources.

4.3. Disaster.

In the event of a disaster, to include but not limited to destruction of the facility, sabotage, or an act of God or nature, that renders the Contractor's facility unsafe, the Contractor shall determine a feasible alternative method of providing services and make recommendations to the KO immediately. The Government reserves the right to obtain services from other sources in the absence of such action.

4.3.1. Inclement Weather Schedule.

Linen shall be collected as scheduled during periods of inclement weather unless specific approval to delay collections is requested by the Contractor and received from the COR or

CO/KO. Such approval will normally be granted only in cases of particularly severe weather, such a heavy snow, tropical storm, hurricane, etc.

4.3.2 Service Interruptions.

If any scheduled linen removal services shall be discontinued, even temporarily, the

Contractor shall notify the CO/KO, affected tenants, and customers verbally and in writing or email as soon as possible before, but not less than 1 hour before known interruption of scheduled services. If the discontinued service is due to an emergency breakdown, the

Contractor shall notify the CO/KO, affected tenants and customers as soon as practicable.

The rescheduling of missed pickups shall be agreed upon with consideration given to the holding time limitations for linen at a given location.

5.0. PROVIDE TRANSITION OF CONTRACT SERVICES

5.1. Transition In.

The contractor shall provide an initial Transition-in Plan, within ten (10) working days of award.

This plan shall include a detailed list of activities with start and end dates to be accomplished by the Contractor in order to ensure a successful implementation. The government will review and provide comments to contractor within seven (7) working days of receipt. A finalized

Transition-in Plan, addressing any government comments, shall be submitted within seven (7) working days of government response. The transition plan shall include an approach or method, in accordance with government onboarding requirements, to ensure personnel are in place within fourteen (14) days, and all contractor personnel are in place immediately upon award.

The Government reserves the right to conduct site visits in all Contractor operated facilities in conjunction with the solicitation of offers for the follow-on contract. In the event the contract is awarded to other than the incumbent Contractor, the successor Contractor is responsible for obtaining all information from the incumbent Contractor necessary to ensure a smooth transition without any interruption in service during the transition period. Additionally, the incumbent Contractor will cooperate to the extent required to allow for an orderly change over to the new Contractor. There will be a fourteen (14) day transitional period (unless approved by the Contracting Officer for a longer period) to ensure proper inventory of laundry and collection of carts, which is not separately priced.

5.1.2. Transition Out.

The contractor shall provide an initial Transition- out Plan, 90 days prior to the end if the contract. The outgoing Contractor is ultimately responsible for performing full services IAW the contract, during the phase-out period, and shall not defer any requirements for the purpose of avoiding responsibility or of transferring, such responsibility to the succeeding Contractor.

The outgoing Contractor shall fully cooperate with the succeeding Contractor and the

Government, so as not to interfere with their work or duties.

To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the outgoing Contractor shall have all personnel on board during the phase-out period. The outgoing Contractor shall be prepared to transition the work load to the newly selected Contractor within thirty (30) days of the phase-out period, which will occur at the end of the period of performance of the contractual effort.

6.0. HEALTH AND SAFETY PLAN

The contractor shall comply with Occupational Safety and Health Administration (OSHA) standards as a minimum level of safety and health performance and establish more stringent standards where necessary for effective protection. Referencing the United States

Department of Labor, Occupational Safety and Health Administration OSHA Publication

3695, (2014). Contractor shall submit thirty (30) days after award.

a. The Contractor shall also comply with the following:

• The OSHA Bloodborne Pathogens Standard 29 CFR 1910.1030. OSHA

Publication 3186-06N, (2003).

• Hazard Communication Standard. OSHA Publication 3695, (2014).

6.1. Health Certificate and Physical Examinations and Immunizations.

The Contractor shall ensure that personnel working in around the MTF shall meet all health requirements under this contract, with documentation available for government inspection by the KO or COR at all times. Personnel (initial and future) shall have the following vaccinations:

Measles, Mumps, Rubella, Chicken Pox (Varicella), and annual seasonal influenza. If no documentation of immunizations is available, lab evidence of immunity will be used (antibody titers). Hepatitis B vaccination, post exposure prophylaxis for high risk exposure is mandatory per Occupational Safety & Health Agency (OSHA) Bloodborne Pathogen Regulation, 29 Code of Federal Regulations (CFR) 1910.1030 at start of the contract.

6.1.1. The Contractor shall offer their Personnel the Hepatitis B vaccinations as well as post exposure prophylaxis for high-risk exposure (Human Immunodeficiency Virus (HIV) medication) per current guidelines of OSHA Blood Borne Standard 29 CFR 1910.1030. All

Personnel also shall have initial and annual Tuberculosis (TB) screening. Personnel with positive tuberculin reactions shall have documentation of chest x-ray results not older than 12 months. Chest x-ray retesting of positive tuberculin reactors shall be required every 12 months or as needed if symptomatic. The Contractor is responsible for the cost of all vaccines and medications. Contractor personnel shall comply with all Privacy of Protected Health

Information standards.

7.0. EXPOSURE CONTROL PLAN

The contractor shall develop and maintain an Exposure Control Plan fully compliant with

OSHA Blood borne Pathogen Standard (29 CFR 1910.1030) not later than 30 days after contract award. A copy of this document shall be made available to the COR upon request.

Contractor shall submit thirty (30) days after award.

8.0. PARTICIPATE IN POST AWARD CONFERENCE

The contractor agrees to attend the post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. This meeting shall provide an introduction between the Contractor personnel and Government personnel who will be involved with the contract. The meeting shall provide the opportunity to discuss technical, management and security issues. The Post Award Conference will aid both the

Government and Contractor in achieving a clear and mutual understanding of all requirements, and identify and resolve any potential issues. The Contractor shall be prepared to discuss any items requiring clarification and gather information as necessary to support each deliverable.

The contractor is responsible for providing the meeting minutes for this Post Award

Conference to the COR and PM NLT than 2 days after the meeting

9.0. HOURS OF OPERATION

9.1. Normal Hours.

The contractor’s normal hours for scheduled arrival times at WBAMC, 18511Highlander

Street, Fort Bliss, Texas, Dock 1 for clean linen delivery and soiled linen pick up are two times per day Monday through Friday. Scheduled times are no later than 0630 and a second same day arrival shall be prior to 11:00. Saturday’s clean linen delivery and soiled linen pick up shall be before 0630 and no later than 0700. In the event there are not enough soiled linen carts to accommodate Sunday’s soiled linen collection in the hospital, the contractor shall make an additional (2nd) Saturday same day delivery of carts. Normal pick-up and delivery schedules will be in accordance with Attachment 3. .

9.1.1. The Contractor shall be required to provide linen delivery and pickup services on federally observed holidays at the same times mentioned above (business days/hours). In the event a scheduled pickup falls on a federally observed holidays is prohibited during the normal hours/designated delivery and pick up schedule, the contractor shall coordinate and reschedule the pickup and delivery times with the COR, ACOR, or the Linen Manager.

Rescheduling times shall be facilitated prior to the holiday or within one to two workdays following the holiday. The rescheduling of the pickup shall be agreed upon with consideration given to the holding time limitations for linen at a given location. All holiday clean linen delivery and soiled linen collections shall be accomplished as a normal collection at no additional cost to the Government. Exceptions to the regular hours of operation are detailed in subsequent sections of this PWS. Pick-up and delivery schedules will be in accordance with paragraph

11.1(a). The only outer clinic MTF soiled linen is pick up at is the Soldier Family Medical

Clinic, 2496 Ricker Rd. Fort Bliss, Texas, and shall be done every Tuesday’s and Thursday’s prior to 1200.

9.2. Government Federal and Observed Holidays.

The Contractor shall be required to pick-up and deliver on all officially federal holiday dates, and the days of holiday observance in order to maintain adequate levels of linen service to

WBAMC. The Contactor shall pick-up and deliver only once to WBAMC, and not to SFMC on federal holidays. The following is a list of legal federal observed holidays:

New Year’s Day – 1 January

Martin Luther King’s Birthday – 17 January

President’s Day – 3rd. Monday in February

Memorial Day – Last Monday in May

Juneteenth Day- 19 June

Independence Day – 4 July

Labor Day – 1st Monday in September

Columbus Day – 2nd. Monday in October

Veteran’s Day – 11 November

Thanksgiving Day – 4th Thursday in November

Christmas Day – 25 December

10. PHYSICAL SECURITY

10.1. The Contractor shall be responsible for safeguarding all Government property provided either for use or being serviced under the provisions of this contract. During execution of the work, the Contractor shall protect Government property. The Contractor shall return areas damaged as a result of negligence under this contract to their original condition at no cost to the Government.

10.2. Installation Access and General Protection/Security Policy and Procedures. All contractor’s and sub-contractor’s contracting support plan (CSP) performing tasks on this

PWS shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures which will be provided to the contractor by a government representative within five working days of contract award. The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of

Emergency Services, or Ft Jackson Provost Marshal Office. CSPs shall comply with all personal identity verification requirements as directed by the Department of Defense (DOD), Headquarters, and Department of the Army (HQDA) and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force

Protection Condition (FPCON) at any individual facility or installation change, the government may require changes in contractor security matters or processes.

11. GENERAL REQUIREMENT

11.1. Laundry Services.

The laundry shall provide twenty-four (24) hour turn-around laundry service to WBAMC. The soiled linens shall be picked-up, processed, cleaned, dried, packaged with shrink wrapping, and returned the next business day at the same time the linens were originally picked-up. For example, if the soiled linens were picked up on Monday afternoon, the soiled linens shall be processed cleaned/dried, packaged and returned by Tuesday afternoon. If the linens are picked up Saturday morning, the clean linens shall be returned by Monday morning. Laundry pick- up and delivery to WBAMC and SFMC shall be as follows:

a. WBAMC,18511 Highlander Medics Street, El Paso, TX 79918– Soiled linen shall be picked up twice daily Monday through Friday (once in the morning no later than 0630 and once in the afternoon no later than 1100). All soiled linen taken to the contract laundry will be processed and the entire poundage within the acceptable weight variance will be delivered to the hospital the next business morning. Afternoon deliveries Monday through Friday may consist of soiled linens from the daily collected poundage that require rewashing, and specialty items (smocks and curtains).

b. Saturday’s linen deliveries will be once in the morning no later than 0630 and a second trip no later than 11:00 PM for delivery of empty carts if necessary to have enough carts for Sunday’s soiled linen collection. The contractor shall provide enough carts for the hospital floors, West and East Clinics soiled utility rooms, and additional carts for soiled linen transport. The carts measurements are 4’x2’.4”x3’.11”. This requirement will also be a provisional to add or subtract carts as dictated by laundry operational requirements.

c. SFMC – – Linen shall be picked-up once per day before 1200 noon on Tuesday and Thursday. However, deliveries of all cleaned textiles for the SFMC will be to WBAMC.

11.2. BULK LAUNDRY

11.2.1. Bulk laundry (linens processed by weight) shall be received by the Contractor and returned to the Government as follows:

a. WBAMC-The Contractor shall pick-up bulk soiled linen at WBAMC, 18511 Highlander

St. Fort Bliss, Texas 79918 and Soldier Family Medical Clinic, bldg. 2496 Ricker Road, Fort Bliss, Texas 79916. The Contractor shall record the soiled cart number that is used for identification and the soiled cart weight on a manual or computerized laundry ticket supplied by the Contractor. In addition, the laundry ticket shall be completely filled out with at least the following information: cart nomenclature, location, date and time of pick-up, clean linen weight, white coats (smocks), and curtains delivered. A representative from the WBAMC Linen Management Section will confirm and initial the information on the ticket prior to the Contractor’s departure from the hospital.

b. Carts shall be marked with a unique number or code to identify them. A list containing each cart’s identifier and its weight shall be created by the COR and Contractor, and maintained for the life of the contract.

c. Upon returning the clean items, the Contractor will provide a completed copy of the laundry ticket indicating the weight of the clean linens, which shall be verified on the Government scale by the COR and/or a representative from the WBAMC Linen Management Section. The weight shall be agreed upon by the Government and the Contractor prior to signing the ticket and acknowledging the clean weight noted on the ticket. A copy of the ticket will be provided to the Government at the time of pickup and delivery.

11.2.2. The Contractor shall provide a summary of all processed soiled and clean linen weights to the Contracting Officer’s Representative. Disparities between the weights of soiled and clean linens that are beyond the parameters established in DFARS 252.237-7015 shall be investigated and corrected. Disagreements that cannot be resolved shall be directed to the Contracting Officer for resolution.

11.2.3. The Contractor shall provide to the Government a separate laundry ticket to account for special count items (i.e., those items listed on CLINs X001AB through X001AH). Special laundry such as physician coats, laboratory coats, pharmacist coats, cubicle curtains, table skirts, tablecloths (large and small), shall be received by the Contractor and returned to the Government. Special items will be picked up and delivered to WBAMC Hospital only. The Government shall fill out the laundry ticket prior to the Contractor’s arrival. The Contractor shall verify all of the information on the ticket and initial prior to departure. Once cleaned and packaged and delivered, the Government and the Contractor shall verify the quantities and type of cleaned items prior to signing the laundry ticket. A copy will be provided at the time of pickup and delivery. Shortages in count shall be rectified within one business day.

11.2.4. The Contractor’s response time shall be monitored by the Government. The Contractor shall receive process and return all linen items in accordance with the service response times as specified by the Government. Failure to adhere to this requirement will be considered a deficiency in the Contractor’s performance. Service response times shall be computed form the time laundry is received by the Contractor at the Government location until the time it is returned to the Government.

11.2.5. The Contractor shall take prompt actions to correct any services or products provided to the Government that does not conform to the requirements of this contract. All soil, spots and stains shall be removed, unless removal will change the color or damage the fabric. Each item shall be hygienically clean and dry and free of lint, scorch marks, or other damage to the fabric. White fabrics shall be white and free of yellow or gray tints. Colors shall be bright and clear. Articles shall smell fresh and clean and be free of objectionable odors such as cleaning chemicals, mold, mildew, body bacteria and other unclean elements. No trace of washing supplies such as soap and bleach shall be left in the fabrics.

11.2.6. Shrinkage shall be no more than what may be termed as natural for the fabric in accordance with best commercial practices. The Contractor shall treat all articles in such a manner as to keep the dimensional changes of the article to a minimum and to avoid damages of any kind to the fabric.

11.2.7. Tumble work such as linens, towels and blankets shall be completely dry and soft.

Items processed on flatwork and ironers such as pillow cases and tablecloths shall be machine finished and ironed so that the surfaces are smooth and without rough, dry spots wrinkles, or tails. Flatwork shall be free of creases when received by the customer.

11.2.8. Pressing shall be accomplished so that items meet best commercial and industry standards. The Contractor shall assemble completed work into bundles and wrap the bundles for return to WBAMC in accordance with Technical Exhibit 1.

11.2.9.The Contractor shall pick up unsorted and contaminated linen in Government provided laundry bags. All soiled/contaminated linen shall be cleaned, sanitized, and processed in strict accordance with federal, state and local laws and healthcare industry standards. Washing formulas shall be strictly adhered to so as to assure proper cleaning of all articles without damage to the article. The Contractor shall comply with OSHA Blood borne Pathogen Standard 29 CFR 1910.1030.

11.2.10. The Contractor shall develop and maintain an Exposure Control Plan to identify in writing the tasks and procedures in which occupational exposure to blood occurs. The

Contractor shall make the plan accessible to their personnel and available to OSHA. The Contractor shall make all personnel aware of this plan no later than the contract commencement date and no later than the first day of work for each new personnel.

11.2.11. All Government owned linens identified as unserviceable and/or non-repairable while in the possession shall be returned to WBAMC Linen Management Section in a separate bundle marked “Unserviceable” after the items have been laundered. These items shall be returned within 24 hours of being identified. If it is determined that the damages were caused by the Contractor, the Contractor shall replace the items at no additional cost to the Government. The Contractor shall maintain all production and other records relative to the performance of work under this contract.

11.2.12. Hospital Claims (for the facility or on behalf of a patient). Procedures for the settlement of claims for loss, damage or improper cleaning to property of the hospital while in its possession shall be settled under the contract clause, 252.237-7015, Loss or Damage (Weight of Articles). Claim procedures shall also cover claims made by the hospital that completed work does not meet the quality standard in Attachment 7. Procedures for claims are as follows:

a. The Contractor shall provide a monthly Rejection Summary Report NLT than the 5th day of the month (if required) for claims using the format at Attachment 5. Copies of all associated claim documentation shall be attached to the report and provided to the Government Hospital Housekeeping Officer, Hospital Housekeeping Officer

Assistant and the Linen Manager within five workdays after the end of each month.

b. Claims shall be researched, processed and settled with the hospital within two workdays. The Contractor shall offer to repair, re-clean or replace the lost or damaged item in kind or to reimburse the hospital the depreciated value of the item

(via DD Forms 1131 for military property). Any repairs agreed upon shall be completed within two workdays from date of settlement. Re-cleaning shall be accomplished within two workdays from date of settlement.

11.2.13. All finished products shall be packaged in such a manner that will prevent contamination or degradation in the cleanliness and quality of the product prior to its use at

WBAMC and SFMC. Linen shall be sorted by type, size and color. Folded and stacked, wrapped and sealed in clear plastic unless specified otherwise. Linen shall be bundled in accordance with specified instructions in Technical Exhibit 1, and the Government reserves the right to add, delete or change the size of the bundles. Wrapping materials shall be clear plastic. Plastic wrap shall be of sufficient strength to hold articles without bursting or tearing during normal handling. Each bundle shall be clearly marked by size and total pieces on the clear plastic.

11.2.14. Doctor and laboratory smocks shall be placed on individual hangers and covered

(not sealed) with clear plastic. Articles processed on hangers shall be transported on hanger racks installed in laundry carts. Articles processed in bundles or bags shall be transported in clean carts. In all instances, the Contractor shall transport and handle finished work so as to prevent wrinkling, damage and contamination.

11.2.15. Separate carts shall be used for transporting clean and soiled linen within the

Contactor’s facility and during transportation to and from WBAMC. The same cart may be used to transport clean and soiled linen only after the carts have been thoroughly washed and disinfected inside and outside prior to each use. A clean sanitized liner shall be placed at the bottom of the cart and a clean cover placed over the cart. Containers used to transport clean linen shall be weighed empty by the Government and the Contractor prior to the container being used. Both parties shall agree on the weight of these containers. Also, the containers shall be marked on the outside with the weight. Discrepancies shall be resolved by the

Contracting Officer’s Representative. Cart weights shall be periodically verified for correctness.

11.2.16 Workload Data Report

The Workload Data Report shall include lot and line item number and provide the number of pieces and bulk weight processed for the month.

11.2.17. Quality Control Report.

The Quality Control Report (QCR) is an analytical report that identifies if there are any positive or negative microorganism in the textiles (linen). This a quarterly report shall be provided to the COR or PM NLT than the 5th month of the required month.

11.3. DISPOSITION OF PROPERTY FOUND DURING PROCESSING

11.3.1. The Contractor shall make a diligent effort to ensure that items of personal property

(e.g., jewelry, identification cards, driver's licenses, wallets, checks, etc.) discovered during the laundering process are delivered and returned to the hospital. All personal property items discovered shall be promptly identified, collected and sealed in an appropriate sized Kraft or similar paper style envelope.

11.3.2. A record of the personal property items discovered shall be maintained and affixed to each sealed envelope. This record shall indicate the date the property was found, an item(s) description, quantity, serial number(s) if applicable and remarks. The details of the disposition of the property such as the date the item was delivered and returned to the hospital shall also be recorded on the record.

11.3.3. Delivery and return of personal property to the COR and/or member WBAMC Linen Management Section shall be accomplished within three workdays from the time the items are discovered. The Contractor shall obtain the Government's employee acknowledge of receipt of the item.

11.3.4 SOILED LAUNDRY.

11.3.4.1. The soiled laundry shall be picked up, processed, cleaned, dried, packaged and returned in accordance with Exhibit B.

11.3.4.2. Soiled and clean articles shall not be transported in the same vehicle or carts.

Vehicles and carts shall be cleaned after transporting soiled textiles prior to transporting clean articles.

11.3.4.3.. The contractor is responsible for submitting a daily linen weight report to the COR and PM.

11.4 DISCREPANCIES

11.4.1 Any discrepancy in weight, 93% return of clean versus soiled laundry (e.g. for laundry, if 100 pounds of soiled laundry are picked up, then at least 93 pounds of clean laundry shall be returned). The permissible weight variance between the total weights of soiled laundry picked up on any given day and the total weight of that same laundry when it is cleaned and returned. This weight difference shall not exceed 7.0 percent. Any discrepancy beyond that variance shall be rectified within 24 hours of being identified. Unresolved shortages will be identified in writing to the CO/KO for appropriate action.

11.5 PROCESS OF RECEIVING AND RETURNING LAUNDRY

11.5.1 Laundry shall be received and processed by the Contractor and returned to the

Government as follows:

a. Soiled laundry shall be weighed at the MTF on Government-owned scales The weight will be recorded on daily tickets prior to the Contractor loading the laundry onto their vehicle. However, if deemed beneficial to the Government, and at the request of the

COR, may designate the contractor to completed the weight at the laundry facility. This weight will represent the Government verified ticket weight. Separate tickets shall be used for soiled laundry. The cart number, soiled cart weight (identified separately), and the total weight shall be recorded on the ticket. The Government and Contractor shall verify the weights and countersign the ticket to indicate agreement with those weights at time of pick-up. A copy of each completed laundry ticket shall be furnished to the

Contractor and the Government shall maintain a copy. Contractor personnel shall be responsible for physically transferring soiled laundry into the Contractor's vehicle.

b. Cleaned and packaged deliveries of laundry, if applicable, that were picked up as soiled from the MTF shall be made to building from where they were picked up, unless otherwise noted. Clean laundry shall be weighed in a cart and the cart number, cart weight (identified separately) and the total weight shall be entered on the tracking sheet. The Government and Contractor shall verify the weights and countersign the tracking sheet to indicate agreement with those weights at time of delivery.

c. A copy of each completed laundry tracking sheet will be furnished to the Contractor and one maintained by the Government. Contractor personnel shall be responsible for physically transferring clean laundry from the Contractor's vehicle.

11.5.2 SCALES

11.5.2.1. The government scales will be the official scales for weighing the clean linen delivered by the contractor and the soiled linen picked up by the contractor. Payment will be made based on the weight of clean, serviceable linen delivered by the Contractor as shown on the government scales. All disagreements in weight shall be directed to the KO for resolution.

11.6. DELIVERY/PICKUP TIME

11.6.1. The Contractor's laundry delivery/pickup times are defined in Exhibit and shall be monitored by the Government. The Contractor shall receive, process, and return laundry and/or articles in accordance with the service response times as specified in Exhibit B.

Failure to adhere to this requirement will be considered a deficiency in the Contractor's performance. Service response times shall be computed from the time laundry is received by the Contractor at the Government site until the time it is returned to the Government.

11.7. STANDARDS OF QUALITY

11.7.1. The standards in Exhibit E will be used by the Government to assure quality in a finished product. Failure to meet these standards will result in the product being returned for further cleaning.

11.7.2. All soil, spots, and stains shall be removed, unless removal will change the color or damage the fabric.

11.7.3. Each item shall be (a) hygienically clean and dry and (b) free of lint, scorch marks or other damage to the fabric.

11.7.4. White fabrics shall be white and free of yellow or gray tints. Colors shall be bright and clear.

11.7.5. Articles shall smell fresh and clean and be free of objectionable odors such as cleaning chemicals, mold, mildew, body bacteria and other unclean elements.

11.7.6. No trace of wash supplies (e.g., soap, bleach, et al.) shall be left on the fabrics.

11.7.7. Shrinkage shall be no more than what may be termed as "natural" for the fabric in accordance with best commercial practices. The Contractor shall treat all articles in such a manner as to keep the dimensional changes of the article to a minimum and to avoid damages of any kind to the fabric.

11.7.8. Tumbled work such as laundry, towels, blankets, and microfiber products shall be completely dry and soft.

11.7.9. Items processed on flatwork and ironers (e.g., sheets, pillowcases) shall be machine finished (ironed) so that the surfaces are smooth and without "rough dry" spots, wrinkles, or tails. Flatwork shall be free of creases when received by the Government.

11.8. PRESSING

11.8.1. Presswork shall be accomplished so that items meet best commercial standards.

11.9. FINISHED WORK

11.9.1. The Contractor shall assemble completed work into bundles and wrap the bundles for return to the MTF in accordance with the Exhibit A.

11.10. ADDITIONAL REQUIREMENTS

11.10.1. The Government shall place unsorted and contaminated laundry and microfiber articles in Government provided laundry bags for laundry or plastic bags for microfiber for

Contractor pick up. All soiled/contaminated laundry and microfiber products shall be hygienically cleaned, and processed in strict accordance with federal, state and local laws as well as healthcare industry standards. Washing formulas shall be strictly adhered to so as to assure proper hygienically cleaning of all articles without damage to the article.

11.10.2. Unserviceable Articles.

11.10.2.1. All Government owned items identified as unserviceable and/or non-repairable while in the possession of the Contractor shall be returned to the MTF in a separately marked bundle identified as "Unserviceable" after the items have been laundered. These items shall be returned within 48 hours of being identified as unserviceable. If it is determined that these items were caused by the Contractor (e.g., laundry machine, wrong wash formulas, excessive drying, et al.), the Contractor shall replace the items at no additional charge to the

Government.

11.10.3. DYE

11.10.3.1. Dyed linen should be returned within the same periods as cleaned laundry, as specified in Exhibit B. The dyed linen shall be returned as specified in Exhibit A.

11.10.4. REPAIRS

11.10.4.1. Except for articles no longer usable for the purpose intended, the Contractor shall repair at no additional cost to the Government all minor rips, tears (less than four inches), open seams and holes using thread and materials of the same quality, compatible color, colorfastness, and texture as that used in the manufacture of the articles. In addition, the

Contractor shall replace all broken or missing buttons with buttons of matching color and similar appearance and quality.

11.11. CONTRACTOR FURNISHED PROPERTY AND SERVICES

11.11.1 The Contractor shall provide all property or services necessary for the performance of this contract that is not specifically identified as furnished by the Government. Such property or services shall include, but is not limited to facilities, tools, bundle tie machine, materials, equipment, (such as soaps, detergents, bleaches, starches, sizing, spotting agents, hangers, plastic, and packaging materials), and vehicles.

11.11.2. All vehicles used by the Contractor shall be properly insured, state-registered, and licensed prior to being operated on Ft. Bliss. The Contractor shall coordinate with the Ft. Bliss and WBAMC Provost Marshall to obtain passes for the Contractor’s personnel and vehicles as needed. The Contractor shall coordinate with the MTF and/or base personnel to obtain passes for the Contractor's personnel and vehicles as needed. The COR will assist with this process.

11.12.3. The Contractor shall provide their personnel all appropriate personal protective equipment (PPE) as required by OSHA.

11.12.4. The Contractor shall provide all pickup and delivery vehicles and vehicle drivers.

11.12.5. The Contractor shall ensure that all operators of Contractor owned vehicles possess evidence of insurance and a valid state permit to operate the vehicles under their control.

11.12.6. Contractor shall furnish and provide standardized bulk linen carts. The carts shall have a solid bottom and be covered unless linen is shrink wrapped. The Contractor shall utilize these carts to move clean and soiled linen between the Government installations and their laundry facility with no interruption of linen inventory flow. Carts used to transport clean laundry and soiled laundry shall be marked with cart weight and cart number by the Contractor prior to the carts use.

11.12.7. Soiled and clean textiles shall not be transported in the same vehicle. Contractor vehicles shall be sanitized between picking up of soiled laundry and delivery of clean laundry.

11.12.8. The Contractor shall provide hangers and bar carts for delivery of uniforms.

11.12.9. The Contractor shall provide a packing slip type document for each cart delivered.

This document shall identify the contents on the cart by item count for each type item on the cart.

11.12.10. The Contractor shall provide a facility equipped and ventilated to prevent dissemination of contaminants. The ventilation system shall include adequate intake filtration, exchange rate, and exhaust in accordance with local, State, and Federal requirements.

(Reference TJC Environment of Care Standard: EC.02.06.01 and EC.02.05.01, EP 15. See also The American National Standards Institute/Association for the Advancement of Medical

Instrumentation publication (ANSI/AAMI) ST65:2008

11.12. The Contractor shall maintain all production and other records relative to the performance of work under this contract.

11.13. Packaging and Transporting. Packaging is the means of preparing the finished products for delivery to the hospital. All finished products shall be packaged in such a manner that will prevent contamination, moisture, or degradation in the cleanliness and quality of the product prior to its use at the MTF.

11.13.1. The laundry and microfiber products shall be (a) sorted by type, size and color, (b) folded and stacked, and (c) wrapped and sealed in clear plastic, unless specified otherwise.

All products shall be bundled in accordance with Exhibit A. The Government reserves the right to add, delete, or change the size of the bundles.

11.13.2. Wrapping materials shall be clear plastic. Plastic wrap shall be of sufficient strength to hold articles without bursting or tearing during normal handling. Each bundle in Exhibit A shall be clearly marked by size (i.e., small, medium, large, extra-large, etc.) and total pieces, if less than bundle size as identified in Exhibit A, on the clear plastic.

11.13.3. Preservation While in Transit. Articles processed in bundles or bags shall be transported in clean carts. In all instances, the Contractor shall transport and handle finished work so as to prevent wrinkling, damage, moisture, and contamination.

11.14. LAUNDRY CARTS

11.14.1. Separate carts shall be used for transporting clean and soiled laundry and microfiber products within the Contractor's laundry facility and during transportation to and from the MTF. Soiled carts may be used to transport clean laundry and microfiber products only when these carts have been thoroughly cleaned and disinfected inside and out prior to each clean use (i.e., shipping or storage). Additionally, a hygienically clean liner shall be placed at the bottom of the cart and a clean cover placed over the cart.

11.14.1.1. This compliance shall be at no additional cost to the Government.

11.15. MEETING MINUTES

11.15.1. The KO, COR, and other government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings, the KO will apprise the contractor of how the government views the contractor's performance and the contractor shall apprise the government of issues/concerns, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues. The contractor is responsible for documenting meetings with the government and submit the meeting minutes within 48 hours after the meeting.

11.16 RESERVED

11.17. DELIVERABLES

The Contractor shall provide deliverable(s) in a format mutually agreed upon by the

Government and the Contractor. All deliverables will be reviewed for timeliness, accuracy and format. If a deliverable due date falls on a weekend or holiday, the Contractor shall submit the deliverable on the last work day prior to the due date. In fulfillment of this effort, the Contractor shall provide the following deliverables to the COR.

Deliverable PWS Ref. Delivery Date /Submit to

Post Award Conference 8.0 Coordinate with KO and

COR Not Later than (NLT) 5 days after contract award and submit meeting minutes to COR and PM within 3 business days from the post award conference.

Contingency Plan 4.0 Required 30 days after award.

Health and Safety Plan 6.0 NLT 10 days after award.

Meeting Minutes 11.15 NLT 2 days after each meeting to COR.

Exposure Control Plan 7.0 NLT 30 days after award.

Deliverable PWS Ref. Delivery Date /Submit to

Workload Data Report 11.2.16 NLT 5th day of the following month.

Delivery Slip 11.2.1 Daily

Level 1 background Checks Attachment

NLT day of employment on site.