Attach 1 PWS Integrated Solid Waste Management.pdf

PERFORMANCE WORK STATEMENT

FOR

INTEGRATED SOLID WASTE MANAGEMENT

MacDill AFB, Florida

2 Jun 2021

DESCRIPTION OF SERVICES. This is a non-personal, performance based service acquisition.

The government reserves the right to pay for services with the Government Purchase Card (GPC) at no additional cost. The contractor must have the ability to accept credit card payments

The Contractor shall provide all personnel, equipment, tools, materials, vehicles, supervision, and other items and services necessary to perform integrated solid waste management refuse and recycling services for MacDill Air Force Base. The Contractor shall perform to the standards in the contract as well as all federal, state, local, DOD and AF rules and regulations. Estimated workload factors are in Appendix A and collection areas are in Appendix B.

1.1. COLLECTION REQUIREMENTS.

1.1.1. Main Base.

1.1.1.1. Integrated solid waste management. Empty Municipal Solid Waste (MSW)/recycling containers/dumpsters based on historical data for the first 30 days of performance or at least weekly (Curbside Recycle Totes will be collected on Thursdays, unless otherwise directed by the CO or COR). The Contractor shall establish initial vehicle routes and collection schedules upon contract award. They are to be submitted to the Contracting Officer (CO) five (5) calendar days prior to start of contract performance. The Contractor may propose adjustments to the schedule at any time but as a minimum the COR) (Contracting Officer Representative) and Contractor shall monitor fill capacities during the first 30 days of performance and during one other period to be agreed upon during the same performance period. No changes are allowed to the schedule or haul route without CO or COR coordination. Historical frequency tables are located at Appendix A, Table A2. When the Contractor completes service at a location there shall be no litter, waste, and recyclable material on the ground within a 10 foot radius of the container.

Contractor shall perform duties specified in this PWS consistent with applicable portions of the base Integrated Solid Waste Management Plan (ISWMP) to include the Qualified Recycling Program Business Plan).

1.1.1.2. Curbside Recyclables Collection. Contractor shall collect a commingled single stream of recyclables from the majority of facilities on base. Facilities may have one or more curbside bins. Curbside collection is on Thursday. Facilities will transport their curbside bins to the nearest reasonable location that a typical refuse/recycling truck can access. This will usually be on a normal street, but the location of some facilities requires their bins to be placed in a parking lot or other accessible area if a street is not close.

1.1.1.3. Continuity of Services – Contract Initiation and Close-out Requirements:

1.1.1.4. Transition-In. The incumbent contractor will continue to perform at full capacity until the end of the transition period. To ensure a smooth transition in the change of work effort from the current contract, the new contractor shall begin a 30-day Transition Period prior to the end of the existing contractor’s performance period. The purpose of this Transition Period is to:

• Observe work accomplished by current employees

• Become thoroughly familiar with work requirements and work procedures

• Complete personnel requirements for hiring of personnel to assure satisfactory performance at the start of the first performance period

• Obtain security clearances

• Process vehicle fleet registrations

• Complete training requirements and accomplish necessary training of employees

• Complete the development of necessary work plans and procedures

1.1.1.4.1. The successor contractor will be allowed access to the facilities to familiarize supervisors, key personnel and staff with equipment, reporting, work scheduling and procedures.

However, such access shall not interfere with the production efforts of current personnel. To preclude such interference, arrangements for access to the Government facilities shall be made with the COR and CO.

1.1.1.4.2. At the completion of the Transition Period the successor contractor shall be fully capable of providing all services outlined in the PWS.

1.1.1.4.3. Access to Government computer systems, airfield and secured facilities requires additional national agency clearance checks. Common Access Cards (CAC) requires background checks prior to issuance to successor contractor personal. The process for this includes submitting personal information for each applicant to the Government's Trusted Agent for input into the Contractor Verification System. The successor contractor employee must clear the background security checks before being issued a CAC. To avoid delays in starting work, it is imperative that the successor contractor, at the earliest possible time prior to contract start date, be proactive in submitting applications for personnel security clearances.

1.1.1.4.4. Transition-Out. If there is a change in Contractor, the incumbent contractor shall provide familiarization, as described in paragraph 1.1.1.4.1 to the follow-on contractor. During the Transition-out familiarization period, the incumbent shall be fully responsible for all Base Operation Services.

1.1.1.4.6. In the event the re-competed contract is awarded to other than the incumbent, the incumbent contractor shall cooperate to the extent required to permit an orderly changeover to the selected offer. With regard to the successor contractor's access to incumbent employees, a recruitment notice will be allowed to be placed in each facility.

1.1.2. Over and Above Requirements. The following services shall be priced separately in accordance with the cost contained in blocks 19 through 24 on the SF 1449. The Contractor shall be compensated IAW the price specified on the SF 1449 for that service. Services designated "IDIQ" shall be awarded as Indefinite Delivery / Indefinite Quantity items; the Contractor shall be compensated IAW the unit price when these services are requested.

1.1.3. Unscheduled, Additional and Special Event Item Pickup. (IDIQ) In addition to the scheduled solid waste collections, the CO or COR may request the Contractor make unscheduled, additional, or special event collections and disposals. For unscheduled, additional, and special events, the Contractor shall respond within one business day of notification from the CO or COR. The Contractor shall provide re-positioning of solid waste containers as directed.

These containers shall be placed in locations for a length of time designated by the CO or COR.

The CO shall notify the Contractor in writing at least 7 days in advance of the requested re-positioning. See Appendix A for workload data.

1.1.3.1. Construction and Demolition Debris (C&D) (IDIQ). When requested by the CO or COR, the Contractor shall provide roll-off containers for collection of C&D. The Contractor shall place containers at the designated site within one business day of notification by the CO or COR. The Contractor shall recycle or dispose of all C&D at a permitted landfill or recycling facility. Clean (uncontaminated) concrete may be transported to the base clean fill site with government approval as an alternative to off-base recycling or landfill facilities. The Contractor shall provide weight tickets of all containers to the COR. Contractor shall be on an “on call” basis within one business day of notification by the CO or COR.

1.1.3.2. Public/Common Use MSW Receptacles (Bus stops and Piers etc.). Contractor shall empty, collect, and dispose of all waste and replace liners in government furnished containers located at the locations designated in Appendix A before their capacity is exceeded. Estimated frequencies are included in Appendix A or 31 stops three times a week/ MWF.

1.1.3.3 Public/Common Use Recycling Receptacles. Contractor shall empty, collect, and transport all recyclables and replace liners in government furnished containers located at the locations designated in Appendix A or 2 stops three times a week/MWF.

1.1.4. Inclement Weather Schedule. The Contractor shall collect MSW and recyclable material during periods of inclement weather. In cases of severe weather, the CO or COR may authorize exceptions. When exceptions are granted, all missed collections shall be performed within 24 hours after the severe weather has terminated, unless the CO authorizes additional time.

1.1.5. Route Parameters. The Contractor shall propose route schedules for collection points on base. The Contractor shall enter the base through the Tanker Way Gate unless otherwise directed by Security Forces, CO, or COR’s. The Contractor shall provide detailed route schedule of collection points to the CO for acceptance. Collection shall be made between the hours of 0530 am through 1600 /Monday through Friday. Collection outside these hours shall require prior coordination of the CO or COR.

1.1.6. Points of Collection. Collection stations for MSW and Recyclable Materials are shown in Appendix A, Table A2. The Contractor shall position bulk containers for customer ease in depositing MSW. The Contractor shall also position containers to minimize interference with adjacent parking areas, sidewalks, roadways, overhead utilities, trees, and other potential obstructions.

1.1.7. Cubic Yard Capacity. Proposed capacity of containers is indicated in Appendix A, Table A2. The Contractor is encouraged to identify changes to the capacity of containers and/or pickup frequency to improve the overall efficiency of MSW and recycling removal, and to submit these changes to the CO or COR. No changes shall be made until the proposed change is coordinated with the CO or COR.

1.1.8. Government-Approved Containers. All containers, bags, etc. provided by the Contractor must be approved by the CO or COR. The Contractor shall furnish containers that match the color scheme of the base.

1.1.9. Maintaining Containers and Collection Area. The Contractor shall maintain all Contractor and Government provided containers ensuring they are free of unpleasant odors, dirt, debris, and pests, and the Contractor shall notify the government when government containers become unserviceable. All containers must remain in good, workable condition, with no leaks (other than normally designed drain holes). They must remain easily accessible to customers.

The Contractor shall return all MSW and Recycling containers to their original location after servicing, in an upright position with the lids securely in place (closed). Trucks and trailers used for hauling and collecting shall be free of odor, dirt, debris, and pests. The Contractor is responsible for cleaning up any spills, debris, etc., on the ground within ten feet of the container when servicing a location. The Contractor shall collect debris placed at collection stations; for example, tree branches, sacks, cartons, boxes, cans, tied bundles, or other containers. It is intended that the majority of debris will be placed in containers. The Contractor shall notify the COR of locations where debris is frequently placed outside of containers so the COR may notify facility managers and, if necessary, the Contractor can adjust the container size or pickup frequency with CO or COR approval. The Contractor shall be responsible for keeping collection areas free of solid waste and debris. The Contractor shall also notify the COR if it is discovered that a particular receptacle is being utilized for the wrong material.

1.1.10. Weighing of Vehicles. All vehicles used in the collection of MSW, C&D, organics and recyclable materials shall be weighed on state certified vehicle off-base scales. Incoming and outgoing vehicle weights shall be recorded on weigh tickets provided by the operator at the weigh station. The Contractor shall submit a monthly report (para 1.5) that includes legible weight tickets that reflect the disposed tonnage figures, date of disposal, and type of vehicle and cost of landfill tipping fees. The Contractor shall be reimbursed for tipping fees according to submitted invoices.

1.2. RECYCLABLE MATERIALS PROCESSING. The base operates a Qualified Recycling Program (QRP) to reduce the amount of non-hazardous solid waste sent to traditional disposal facilities (i.e. landfills, incinerators, waste-to-energy facilities, etc.). MacDill AFB does not process recyclables on base in any significant quantities. Recyclable material is collected on base and transported to a processing facility off-base. The Contractor shall provide a detailed accounting of recyclable commodities sold (type / weight / price) to the COR/ QRP along with 100 percent of the proceeds.

1.2.1. Materials. The curbside recycling program follows the specifications set forth by Recycle America for a single commingled stream. The following items shall be accepted as part of the base curbside program: aluminum containers, glass food/beverage containers (clear, brown, and green), iron cans, plastic containers, newsprint, white paper, and paperboard (cereal boxes, etc.).

The following materials will be collected for recycling at the Contractor staging area: industrial scrap metal, metal beverage containers, glass (clear, brown, green), paper, newspaper, corrugated cardboard, paperboard /fiberboard, plastics, scrap wood, good (reusable) wood pallets, universal waste (batteries, mercury lamps), electronic waste, and tires. Compartmental- Roll-Off recycling drop-offs will accept mixed recyclables similar to the curbside standards listed above.

Contractor may recycle materials not listed above with prior coordination of the CO or COR.

All recyclable items shall be stored, shipped and disposed in accordance with federal and local environmental regulations.

1.2.1.1. Electronic Waste (e-waste). Government generated e-waste can be handled by the Contractor but must first be reviewed by DLA/DRMO for approval to dispose through the Contractor. Government generated e-waste should have a Form 1348 approved by DLA/DRMO before being disposed at the base Transfer Station. Common household e-waste can be disposed at the Transfer Station without approval by DLA/DRMO and a Form 1348 is not required. E-waste that cannot be disposed through the Contractor includes computer hard drives and CRT monitors.

1.2.2. Pickup Points. Contractor shall provide recycling containers at the locations specified in Appendix A, Table A2. Containers shall be emptied as specified in section 1.1.1.1.

1.2.3. Contractor Staging Area (Building 885). The government will provide the Contractor use of an area to operate and stage containers/vehicles. This area may be used to screen and segregate materials as needed by the Contractor. Contractor Staging Area, also known as the Transfer Station hours of operation are 0800 to 1600 (open during lunch), except for federal holidays.

1.2.3.1. Contractor Responsibilities. Prepare for transport/resale all recyclable materials.

Perform daily general maintenance such as cleaning and replacing light bulbs, and perform recommended maintenance on government furnished equipment. Provide appropriate personal protective equipment for employees. Notify Base Civil Engineer customer service for facility maintenance or repair requirements. With the approval of the CO, contractor may procure and install additional equipment as required for more efficiently process recyclable materials.

Contractor-purchased equipment will be procured at the Contractor's expense, owned by the Contractor and may be removed upon contract termination.

1.2.4. Marketing. The Contractor shall provide for the marketing of recyclable materials, including transportation of recyclable commodities to the purchasers if needed. The Contractor shall provide for the marketing of recyclable materials obtaining the best price nationwide using the Official Board Market (The Yellow Sheet). If the Contractor determines materials are non-marketable, he shall first submit a request in writing to the COR for approval, prior to landfill disposal. The Contractor shall make a reasonable effort to find a market even to the extent of giving the material to the buyer without compensation. The QRP shall educate base facility occupants on the benefits of recycling and encourage the widest possible participation. Written publications such as original published pamphlets, brochures, or other informative media, may be used to inform users.

1.2.5. Sales Receipts. The Contractor shall provide a summary of sale proceeds by type of commodity, along with original sales receipts for recyclable materials and the proceeds to the government evaluator no later than the tenth working day of the month following the sale month.

The sales receipts shall contain the weight, type and price of the commodity recycled. The

Contractor shall also submit an invoice of costs associated with the collection, processing, transporting and sale of recyclable commodities for reimbursement.

1.2.6. Curbside Recycling Tracking & Reporting. Contractor shall track and report curbside recycling participation at the individual bin level. Individual curbside carts are outfitted with radio frequency identification (RFID) tags that are associated with a specific unit/organization.

Collection trucks shall be capable of weighing the individual bins and recording this information.

Data on participation (if a bin was at the curb on a given collection day) will also be recorded.

Weights for each bin shall be collected and reported to CEIE on a monthly basis. Government access to the database is required and data must be contained in AF approved software (Microsoft Excel or Access).

The government will provide the curbside collection carts with ultra-high frequency (UHF) Generation 2 RFID tags and the Contractor must ensure the trucks and data collection software/system are compatible.

1.3. DISPOSAL.

1.3.1. Off-Base Disposal. The Contractor shall transport and dispose of all municipal solid waste to City of Tampa/McKay Bay disposal site. A copy of the incinerator/waste-to-energy facility/landfill(s) operating permit that material is transported to shall be provided to the CO.

The Contractor shall transport recyclable commodities to an off-base material recovery facility.

The Contractor is responsible for disposal being in accordance with existing local, state, and federal regulations. The Contractor shall be responsible for any permit or fees associated with the use of off-base disposal locations and invoice to CLIN 18 for reimbursement.

1.3.2. Disposal of Non-marketable Materials. Disposal of non-marketable materials from processing recyclable materials at an off-base facility shall be the responsibility of the Contractor. This includes any recyclable material rejected for any reason. Contractor shall inform the CO or COR what material was rejected and reason for rejection.

1.4. EQUIPMENT MAINTENANCE. The Contractor shall furnish containers that match the color scheme of the base. Additional re-painting must match the approved color scheme. The Contractor shall maintain all contractor and government provided containers ensuring they are free of unpleasant odors, dirt, debris, and pests. All containers must remain in good, workable condition, with no leaks. They must remain easily accessible to customers. The Contractor shall perform all cleaning, painting, repair and other maintenance tasks off-base. Trucks and trailers used for hauling and collecting shall be free of odor, dirt, debris, and pests. Contractor vehicles and equipment shall not have any waste or equipment leaks such as oil or hydraulic fluid. Should any contractor vehicles or equipment have any leaks, the Contractor is responsible for cleanup.

1.5. REPORTS AND RECORDS. The Contractor shall provide a monthly report (10th of each month) detailing total tonnage of solid waste (MSW, C&D and recycling) collected, landfill tipping fees and weight tickets. Since certain CLINs are billed per month or per pull (as opposed to per ton), it imperative that ALL material handled by the Contractor be included in the monthly report. Format for these monthly reports shall be coordinated with the CO or COR. In addition, recyclables report shall detail materials collected and recycled by commodity, and gross proceeds from recyclable sales. Sales receipts from the recyclables must accompany the report.

1.5.1. Contamination/Improper Disposal Notification. A weekly report (if needed) shall be submitted to the COR that identifies contamination/improper disposal problems. The Contractor shall report instances of improper disposal (illegal dumping around dumpsters, items in trash that should not be there i.e. hazardous waste, recyclable material, etc.) to the COR. A notification shall be made when more than 20% of a refuse dumpster’s contents are recyclable, or when any item is found that is legally not allowed to be disposed of with MSW. The Contractor shall report instances of unacceptable contamination in the recycling stream to the COR. For the purposes of these notifications, 20% contamination is considered unacceptable. The format of these notifications may be coordinated with the COR but shall include the facility or container identification number, the date of discovery and a brief description of the problem.

1.6. UNIVERSAL WASTE. The Contractor shall manage, maintain, and operate a Universal Waste program for all types of batteries and fluorescent lamps in accordance with 40 Code of Federal Regulations (CFR) 273 “Standards for Universal Waste Management”, 49 CFR 100 “Transportation”, and Florida Administrative Code (FAC) 62-737 “The Management of Spent Mercury-Containing Lamps and Devices Destined for Recycling”. The Contractor shall employ personnel who are thoroughly familiar with proper waste handling and emergency procedures, relative to their responsibilities during normal facility operations and emergencies per CFR

273.36 “Employee Training.” Manifests or Bills of Lading, which are signed by the generator, transporter and disposal facility, will be forwarded to the Contracting Officer within five days of receipt. Drums shall be kept closed and should be equipped with drum funnels (for batteries) to facilitate accumulation and closed container requirements also outlined in 40 CFR 273.

1.6.1. Lamp Storage, Handling, Labeling and Disposal

The Contractor shall be responsible for recycling of fluorescent lamps at a state approved site.

The Contractor shall receive and handle for recycling, properly contained and labeled used lamps. Lamps shall be placed into containers, indoors at the Contractor Staging Area. Each container will be labeled "Universal Waste -Lamps.” Accumulated mercury-containing lamps shall be placed in containers and labeled “Mercury Containing Equipment”. Each label will also record the specific: "Start Date: Month/Day/Year," in accordance with 40 CFR 273.14-15 and/or 40 CFR 273.34-35. Date refers to the first day a used lamp is placed into the container. When the container reaches 90% capacity level or the start date exceeds ten months (whichever comes first) the Contractor shall be responsible for disposing of the container through a State of Florida approved universal waste recycler. Contractor shall accept non-compliant deliveries from base users assuming corrective measures can be taken by the Contractor with reasonable effort (i.e.

affixing missing/incorrect label, sealing the lid, or similar). In the event of deliveries with serious compliance issues (i.e. no container, etc.), the Contractor shall provide user with the material(s) to adequately correct the deficiency (provide a container for the user to fill). All issues of non-compliant deliveries will be recorded in the log as described in 1.6.3 “Universal Waste Reports and Records.” The Contractor will manage the return / reuse of empty used lamp containers to include exchange between MacDill user and contractor, and the exchange between contractor and contractor’s universal waste recycler. The Contractor will inventory and issue used-lamp containers to MacDill customers as needed. The government will provide an initial inventory of empty containers of various sizes, with the intent that the Contractor will provide an equivalent size empty container as customers deliver full containers. As containers are damaged or otherwise removed from circulation, the Contractor shall provide appropriate size replacements to maintain sufficient inventory for exchange. The Contractor will segregate damaged containers for recommended disposal via recycling with Government approval.

1.6.2. Battery Storage, Handling, Labeling and Disposal. The Contractor shall accept, collect, manage, and individually separate and store all batteries (including, but not limited to, Alkaline, Lithium, Nickel-Cadmium, Magnesium, and Mercury) by type into separate steel, United Nations and Department of Transportation approved 55-Gallon drums, indoors at the Contractor Staging Area. Each drum will be labeled "Universal Waste Batteries”. Each label will also identify the specific type of waste battery (Alkaline, Lithium, Nickel-Cadmium, Magnesium, Mercury, etc.) and record the specific: "Start Date: Month/Day/Year," in accordance with 40 CFR 273.14-15 and/or 40 CFR 273.34-35. Date refers to the first day a universal waste battery is placed into the drum. When the container reaches 90% capacity level or the start date exceeds ten months (whichever comes first) the Contractor shall be responsible for disposing of the drum through a State of Florida approved battery recycler. Contractor shall ensure all shipments of batteries leaving the base are compliant with 49 CFR, specifically the requirement to protect battery contacts. Contractor shall accept batteries without protected contacts and shall protect the contacts prior to placement in the steel 55-gal drums. Deliveries of batteries without protected contacts shall be identified in the monthly log described below. Methods of protection include taping contacts, placing individual batteries in plastic bags, or other acceptable means.

1.6.3. Universal Waste Reports and Records. The Contractor shall provide a separate universal waste monthly report (10th of each month) detailing total universal waste disposal costs, breakout of items disposed and bill of lading. Format for these monthly reports shall be coordinated with the CO or COR. In addition, recyclables report shall detail materials collected and recycled by commodity, and gross proceeds from recyclable sales. Sales receipts from the recyclables must accompany the report. The Contractor will provide and maintain a log documenting universal waste deliveries from the various MacDill customers, annotating the following at a minimum: date, unit, and name of individual delivering, container size, container condition, whether or not the container is labeled, and any noted discrepancies/deficiencies. The log shall be submitted to the QA quarterly for review.

1.7. REGULATED WASTE. The Contractor shall, on an as needed basis, properly dispose of international regulated garbage from a contractor provided container. The Contractor shall comply with USDA 7 CFR 330.400 - 330.403 and 9 CFR 94.5 standards. The Contractor shall be certified by the USDA for handling regulated garbage and provide a copy of the certification to the CO and COR. The Contractor shall collect and remove the regulated garbage for priority incineration to McKay Bay with emergency backup at Pinellas County, within four (4) hours of notification by the CO or COR. Contractor will be a party to the MacDill AFB Regulated Garbage Compliance Agreement with the US Department of Homeland Security/Customs & Border Patrol. Contractor shall abide by the training program, handling, and cleanup requirements contained within this agreement, the training program, and the standard operating procedure.

1.7.1. Regulated Waste Reports and Records. The Contractor shall provide a separate regulated waste monthly report (10th of each month) detailing total regulated waste disposal costs and disposal tickets. The Contractor shall provide the CO and COR a copy of the incinerator delivery ticket for each load of regulated garbage disposed (tickets should have date and time pickup and where refuse was disposed). Format for these monthly reports shall be coordinated with the CO or COR.

2. SERVICE SUMMARY. The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The Services Summary (SS) and the Contractor’s Quality Control Plan provide information on contract requirements, the expected level of Contractor performance, and the expected method of government validation and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies.

During the first initial 30 days of the contract, two additional errors on each Performance Objective shall be allowed in an effort to identify normal phase-in problems.

Performance Objective PWS para. Performance Threshold Perform tasks outlined in the Performance Work Statement in accordance with all federal, state, local, DoD and AF rules and regulations.

1 0 Regulatory Compliance Violations permitted

Collect Municipal Solid Waste in accordance with the established schedule.

1.1 No more than 2 Customer

Complaints monthly.

Perform Recyclable Materials Processing in accordance with QRP

1.2 0 Deficiencies permitted.

Dispose of Municipal Solid Waste in accordance with the established governing directives.

1.3 0 Deficiencies permitted.

Perform unscheduled collections required by the contracting officer in accordance with paragraph 1.1.3.1.

1.1.3.1 0 Deficiencies permitted.

(Delivery order shall not be accepted until all deficiencies are corrected.)

Maintain equipment in good workable condition.

Trucks and solid waste containers washed and free of odors.

1.4 No more than 2 Customer

Complaints monthly.

Provide a monthly report (10th of each month) detailing total tonnage of solid waste (MSW C&D and recycling) collected landfill tipping fees and weight tickets.

1.5 1 Deficiency permitted.

Manage, maintain, and operate a Universal Waste program in accordance with 40 Code of

1.6 0 Deficiencies permitted.

Federal Regulations (CFR) 273, Standards for Universal Waste Management.

Collect and remove the International Waste regulated garbage for priority incineration to McKay Bay or Pinellas County within four (4) hours of notification by the CO or COR .

1.7 0 Deficiencies permitted.

2.1. QUALITY CONTROL. The Contractor shall develop and maintain a quality program to ensure integrated solid waste management is performed in accordance with commonly accepted commercial practices. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. As a minimum the contractor shall develop quality control procedures addressing the areas identified in paragraph 2, Service Summary.

2.2. QUALITY ASSURANCE. The government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The CO or COR shall inspect by validating actual work performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS. The CO or COR will use the contractor’s work schedule or modified version thereof, to record validation results. Results of the validation then become the official Air Force record of the Contractor’s performance. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate and provide the Contracting Officer a Correction Action Report (CAR) The contractor shall respond to the CAR to the Contracting Officer within 10 calendar days of receipt.

2.3. PERFORMANCE ASSESSMENT.

2.3.1 Periodic Validation. This method requires the COR to employ a “spot check” style of evaluation based on the contractor’s schedule. Periodic validation will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends.

2.3.2. Unsatisfactory Performance. Any unsatisfactory inspection (defects) result shall be recorded, and the Contractor shall re-perform the service after notification by the CO or COR.

Exceeding the performance threshold of these performance objectives for any two, or more consecutive or non-consecutive months during a contract period may constitute an immediate Progress Meeting with the Multi-functional Team. All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

2.3.3. Customer Complaints. The COR will receive and investigate complaints. The COR shall be responsible for initially validating customer complaints. The CO shall make final determination of the validity of customer complaint(s) in cases of disagreement with the COR and the contractor. Validated customer complaints shall be re-performed after notification by the CO or COR.

Exceeding the performance threshold for performance objective in any one month period may result in a warning or letter of concern from the CO.

Exceeding the performance threshold for performance objective for any two, or more consecutive or non-consecutive months during a contract period may constitute an immediate Progress Meeting with the Multi-functional Team. All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

2.4. PERIODIC PROGRESS MEETINGS.

2.4.1. Meetings. The CO, COR, other Government/CE Support Contract personnel as appropriate, and the contractor shall periodically meet to discuss contract execution. The following issues should be discussed; contractor’s performance, opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and valid customer complaints against each performance objective observed and steps taken by the Contractor to prevent occurrences in the future. The Contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends.

2.4.2. Meeting Minutes. Contracting will put the minutes in writing, signed by the CO and any other signatures as deemed appropriate, distributed to the functional area and the contractor and a copy placed in the official contract file. Should the contractor not concur with the minutes, the contractor will provide a written notification to the Contracting Office identifying areas of non-concurrence for resolution.

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1. Base Contractor Staging Area. The Government will provide utility service to the contractor staging area (Building 885) and perform facility maintenance and repairs.

Contractor shall perform daily general maintenance such as cleaning and replacing light bulbs.

Notify Base Civil Engineer customer service for facility maintenance or repair requirements.

With the approval of the CO, contractor may procure and install additional equipment as required to more efficiently process recyclable materials. Contractor-purchased equipment will be procured at the contractor's expense, owned by the contractor and may be removed upon contract termination.

3.1.1. Utility Conservation. The contractor shall adhere to all base level utility conservation practices or requirements. The contractor shall be responsible for operating under conditions that prevent waste of utilities.

3.1.2. Telephone Service. The government shall only provide base and local commercial telephone service. Long distance service, if desired, shall be at the contractor’s expense.

3.1.3. Security, Fire and Medical Services. The government will provide police and fire protection. In the event of a medical emergency, base ambulance service for transporting an injured employee to a local hospital is available.

3.2. Drum Crusher. A drum crusher will be provided to the contractor located at the Contractor Staging Area (Building 885). Users may drop off empty (as defined by RCRA) used steel 55 gallon drums at the staging Area for recycling. The contractor shall crush the drums before placement in the proper bin/dumpster. Contractor shall operate and maintain the drum crusher.

3.3. Shredder Receiver Box. The Government will furnish equipment to support the shredder project at U. S. Central Command facilities (CENTCOM). The Contractor will empty dumpster as needed to support the shredding operation. The Contractor is responsible for cleaning the area around the container as they empty it as stated in the common area cleanup for all dumpster areas.

4. GENERAL INFORMATION.

4.1 MISSION. The overall Civil Engineer mission at MacDill AFB is to plan, maintain, operate, and protect the infrastructure, facilities, and environment for assigned Airmen, families, and civilian employees.

4.2. HOURS OF OPERATION. Perform integrated solid waste management services during normal duty hours and be available (by phone, pager, cell phone, text message or fax) during the Government Program Office’s hours (8:00 a.m. to 4:00 p.m., Monday through Friday) and for after-hours response to refuse/recycling problems or emergencies. This excludes federal holidays, unless otherwise required in the contract or approved by the CO. There may be situations that require the Contractor to work at times other than normal duty hours. When the Contractor’s work schedule conflicts with an Air Force mission requirement, advise the CO and reschedule the work to minimize disruption.

4.3. HOLIDAYS & CLOSURES

4.4 Recognized Federal Holidays. The Contractor shall observe the same holidays observed by the Government except in emergency situations or to support specific mission needs. The holidays are listed in the table below.

HOLIDAY WHEN OBSERVED

New Year’s Day January 1 or the Friday preceding or Monday following Martin Luther King’s Birthday 3rd Monday in January President’s Day 3rd Monday in February Memorial Day Last Monday in May Independence day July 4 or the Friday preceding or Monday following Labor day First Monday in September Columbus Day 2nd Monday in October Veterans Day November 11 or the Friday preceding or Monday following

Thanksgiving Day 4th Thursday in November Christmas Day December 25 or the Friday preceding or Monday following

If the holiday falls on a scheduled service day, the Contractor will be responsible for rescheduling the services for the first day after the holiday. The CO or the COR will provide the Contractor adequate notification if work is required during a federal holiday.

4.4.1. Other Base Closures. Work scheduled but not accomplished because of base closure due to exercises or real-world events will be accomplished as soon as possible after base reopening.

4.5. CONTINUATION OF ESSENTIAL DEPARTMENT OF DEFENSE (DOD)

CONTRACTOR SERVICES DURING CRISIS. The contractor shall develop a contingency plan, acceptable to the Contracting Officer, for collection and disposal of refuse to provide reasonable assurance of continuation of the service during crisis conditions. A copy of this plan must be delivered to the Contracting Office and COR prior to the start of this contract.

4.6. CONTRACTOR WORK SCHEDULE.

4.6.1. Schedule Submission and Approval. The Contractor shall submit a schedule for all services described in this PWS and Appendices to the CO for approval at the post-award conference. The schedule shall include routes, pickup points, times, and days that pickups will occur. The Contractor shall not deviate from the approved schedule without prior approval from the CO or COR. Permanent changes to the schedule must be submitted 10 days before implementation and receive CO approval before the Government will allow the proposed changes. The schedule must be submitted electronically using a file format compatible with Government software.

4.6.2 Schedule Changes. Occurrence based (non-permanent) schedule changes due to customer requests or base exercises shall be submitted to the COR and do not require CO approval.

4.6.3 CONTRACT PERSONNEL.

4.6.4. Contract Manager. The contractor shall provide an onsite manager and alternate with full authority to act for the contractor on all contract matters directly relating to daily operations of this contract. The names of these individuals shall be designated in writing to the contracting officer. The contractor, contract manager/alternate shall provide telephone numbers where they may be reached within a 30-minute time frame.

4.6.5. Personnel. Contractor personnel shall present a neat appearance. Contractor personnel shall be easily recognizable while on the installation in conjunction with this contract. This shall be accomplished through the wear of distinctive clothing, overcoats, or hats, bearing the company name or logo. The coloring or design of the items selected should be such that identifies personnel easily and quickly for reasons of safety and personal protection.

4.6.6. Employee Restrictions. The government is authorized to restrict employment under the contract of any contractor employee or prospective contractor employee who is identified as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population.

4.6.7 SECURITY REQUIREMENTS. (See Appendix C for additional information) Contractor employees shall comply with MacDill AFB security requirements imposed by the Installation Commander at all times while on MacDill AFB premises. The contractor shall obtain all necessary passes, decals, or other items required for access to perform contract services at MacDill AFB. The Contractor is responsible for accountability of all such media, which shall be surrendered to the Security Forces Pass and ID section upon completion or termination of the contract or upon termination of an individual’s employment for the Contractor. The Contractor shall comply with all MacDill AFB policies regarding entry to the installation, rules of the road, contingency operations compliance, and photography prohibitions. Contractor employees are authorized entry to the installation for the purpose of work under this contract only, and are not authorized in other facilities or areas without prior government authorization. Due to safety/security requirements, Contractor personnel shall be required to fluently speak, comprehend, read, and write English.

4.6.8. Security Authority. The Contractor shall brief all employees that they shall immediately leave any area upon notification by the CO, COR, constituted authority, Security Forces, or when directed as occasional operational requirements, real world activities, or emergencies dictate.

4.6.9 Restricted/Controlled Areas. Contractor performance within restricted/controlled areas shall require Contractor compliance with various levels of security and established personnel security entry control procedures. The Contractor shall ensure all contractor employees performing services in secured areas are processed for a controlled area, limited access, or visitor badge by the Entry Controller of the restricted/controlled area.

4.7 Access Coordination. The facility manager/user/occupant/requester will be responsible for providing access, escorts, or temporary visitor access badges for contractor personnel while performing ISWM duties. The Contractor shall be responsible for scheduling access/escorts/badges by contacting the facility manager/requester at the Entry Control Point of the restricted/controlled area.

4.7.1 Escorts. At all times while in restricted/controlled areas, contractor employees shall be under direct surveillance of a person from that facility who is cleared to wear a controlled area badge and perform escort duties. Visitor badges shall be returned to the Entry Controller each time the employee completes the duties and leaves the area. This requirement is waived for contractor personnel who have unescorted access privileges and display a controlled area badge for the restricted/controlled areas.

4.7.2 Contractor Vehicles. Contractor vehicles must be maintained in a safe and operational condition at all times while on MacDill AFB.

4.7.3 Reporting Requirements. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security or well-being of DoD personnel, contractor personnel, resources, and classified or unclassified defense information.

4.7.4 Physical Security. The Contractor shall be responsible for safeguarding all Government property provided for contractor use. At the end of each work period, all government facilities, equipment and materials shall be secured. When not under the direct control of contractor personnel, all government facilities, equipment, and materials utilized by contractor personnel shall be secured.

4.7.5 Key Control. The contractor shall establish and implement methods of making sure all keys/combinations issued to the contractor by the government are not lost or misplaced and are not used by unauthorized persons. The contractor shall not duplicate any keys issued by the government. The contractor shall immediately report to the COR or CO any occurrences of lost or duplicated keys. In the event keys other than master keys are lost or duplicated, the contractor may be required, upon written direction of the CO, to re-key or replace the affected lock or locks without cost to the government. The government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the contractor. In the event a master key is lost or duplicated, the government shall replace all locks and keys for that system, and the total cost will be deducted from the monthly payment due the contractor.

4. 7.6 SAFETY REQUIREMENTS AND REPORTS. The Contractor shall perform work in a safe manner as required by OSHA Safety and Health Requirements. Provide a verbal report to the CO as soon as possible of each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact. Provide a completed copy of required Accident Investigation Reports to the CO within five calendar days of each occurrence. Provide appropriate personal protective equipment for employees.

4.7.7 RECYCLING WORKING GROUP MEETINGS. The contractor shall attend quarterly Recycling Working Group meetings on the base. At times, the Multi-Function Team or Periodic Progress meetings may serve as the RWG meetings, but it is possible a separate meeting will be held every quarter. Meetings typically last 30-60 minutes and will usually be held in building 30.

4.7.8 CONTRACTING OFFICER AND CONTRACTING OFFICER

REPRESENTATIVE. (QUALITY ASSURANCE PERSONNEL). The Contracting Officer will appoint a primary and alternate representative for management of the day to day activities of the contract. The identity, title, and authority of this representative will be provided in writing to the contractor after contact award.

4.7.9 MULTI-FUNCTIONAL TEAM. The Senior Leadership may require a multi-functional team be established between the government and the contractor to ensure joint cooperation and a sound customer focus of all parties involved in the execution of this contract.

4.8 GOVERNMENT-FURNISHED FACILITIES. The government will furnish or make available facilities building 885. Government facilities have been inspected for compliance with the Occupational Safety and Health Act (OSHA). No hazards have been identified for which work-around have been established. Should a hazard be subsequently identified, the government will correct OSHA hazards according to government developed and approved plans of abatement taking into account safety and health priorities. A higher priority for correction will not be assigned to the facilities provided hereunder merely because of this contracting initiative. The fact that no such conditions have been identified does not warrant or guarantee that no possible hazard exists, or that work-around procedures will not be necessary or that the facilities as furnished will be adequate to meet the responsibilities of the contractor. Compliance with the OSHA and other applicable laws and regulations for the protection of employees is exclusively the obligation of the contractor. Further, the government will assume no liability or responsibility for the contractor’s compliance or noncompliance with such requirements, with the exception of the aforementioned requirement to make corrections according to approved plans of abatement subject to base-wide priorities. Before any modification of the facilities performed by the contractor at his or her expense, the contractor must furnish the contracting officer documentation describing, in detail, the modification requested. No alterations to the facilities must be made without specific written permission from the contracting officer. In the case of alterations necessary for compliance with OSHA, such permission must not be unreasonably withheld. The contractor must return the facilities to the government in the same condition as received, fair wear and tear and approved modifications excepted. These facilities must only be used in performance of this contract.

4.8.1 DAMAGES TO GOVERNMENT BUILDINGS, EQUIPMENT, OR VEGETATION

Damages to government buildings, equipment, or vegetation are addressed in FAR 52.237-2,…