ArchiveSocial, Inc.rtf

Any vendor wishing to respondSAP file_0.png file_1.wmf

State of South Carolina

INTENT TO AWARD

SOLE SOURCE

Solicitation:

Date Issued:

Procurement Officer:

Phone:

E-Mail Address:

Mailing Address:

Procurement Director:

5400024546 12/06/2022 Myrtle K. deWerdt 803-896-8582 dewerdt.myrtle@doc.state.sc.us SC Department of Corrections Attn: Purchasing Branch Ruthie Bishop, CPPB DESCRIPTION: Intent to Award Sole Source – ArchiveSocial USING GOVERNMENTAL UNIT: SC Department of Corrections The Term "Offer" Means Your "Bid" or "Proposal". Your offer must be submitted in a sealed package. Solicitation Number & Opening Date must appear on package exterior. See "Submitting Your Paper Offer or Modification" provision.

SUBMIT YOUR RESPONSE TO EITHER OF THE FOLLOWING ADDRESSES:

MAILING ADDRESS:

SC Department of Corrections Attn: Purchasing Branch 4530 Broad River Road Columbia SC 29210

PHYSICAL ADDRESS:

SC Department of Corrections Attn: Purchasing Branch 4530 Broad River Road Columbia SC 29210 RESPONSE PERIOD ENDS AND MUST BE SUBMITTED BY (Opening Date/Time): 12/14/2022 @ 10:00:00a.m.

This is a (1) year Sole source with (4) automatically renewable (1) year Terms for a potential of (5) Years

THIS INTENT TO SOLE SOURCE MAY BE EMAILED TO:

purchasing@doc.sc.gov

SUBJECT LINE MUST STATE INTENT TO SOLE SOURCE

*********NOT TO BE SENT TO BUYERS EMAIL ADDRESS***********

CONFERENCE TYPE: Not Applicable

DATE & TIME:

(As appropriate, see "Conferences - Pre-Bid/Proposal" & "Site Visit" provisions) LOCATION: Not Applicable

AWARD & AMENDMENTS

The Award becomes effective after opening / date and time if no responses are received. The award, this solicitation, any amendments, and any related notices will be posted at the following web address: http://www.procurement.sc.gov You must submit a signed copy of this form with Your Offer. By signing, you agree to be bound by the terms of the Solicitation. You agree to hold Your Offer open for a minimum of thirty (30) calendar days after the Opening Date. (See "Signing Your Offer" provision.)

NAME OF OFFEROR

(full legal name of business submitting the offer) Any award issued will be issued to, and the contract will be formed with, the entity identified as the Offeror. The entity named as the offeror must be a single and distinct legal entity. Do not use the name of a branch office or a division of a larger entity if the branch or division is not a separate legal entity, i.e., a separate corporation, partnership, sole proprietorship, etc.

AUTHORIZED SIGNATURE

(Person must be authorized to submit binding offer to contract on behalf of Offeror.)

DATE SIGNED

TITLE

(business title of person signing above)

STATE VENDOR NO.

(Register to Obtain S.C. Vendor No. at www.procurement.sc.gov)

PRINTED NAME

(printed name of person signing above)

STATE OF INCORPORATION

(If you are a corporation, identify the state of incorporation.)

OFFEROR'S TYPE OF ENTITY: (Check one) (See "Signing Your Offer" provision.)

___ Sole Proprietorship ___ Partnership ___ Other_____________________________

___ Corporate entity (not tax-exempt) ___ Corporation (tax-exempt) ___ Government entity (federal, state, or local)

COVER PAGE - PAPER ONLY (MAR. 2015)

SAP

SAP

PAGE TWO

(Return Page Two with Your Offer) HOME OFFICE ADDRESS (Address for offeror's home office / principal place of business)

NOTICE ADDRESS (Address to which all procurement and contract related notices should be sent.) (See "Notice" clause)

_________________________________________________ Area Code - Number - Extension Facsimile

_________________________________________________ E-mail Address

PAYMENT ADDRESS (Address to which payments will be sent.) (See "Payment" clause)

____Payment Address same as Home Office Address ____Payment Address same as Notice Address (check only one) ORDER ADDRESS (Address to which purchase orders will be sent) (See "Purchase Orders and "Contract Documents" clauses)

____Order Address same as Home Office Address ____Order Address same as Notice Address (check only one)

ACKNOWLEDGMENT OF AMENDMENTS

Offerors acknowledges receipt of amendments by indicating amendment number and its date of issue. (See "Amendments to Solicitation" Provision) Amendment No.

Amendment Issue Date Amendment No.

Amendment Issue Date Amendment No.

Amendment Issue Date Amendment No.

Amendment Issue Date

DISCOUNT FOR PROMPT PAYMENT

(See "Discount for Prompt Payment" clause) 10 Calendar Days (%) 20 Calendar Days (%) 30 Calendar Days (%) _____Calendar Days (%)

PAGE TWO (SEP 2009)

End of PAGE TWO

Page Page

Intent to Award Sole Source

SOUTH CAROLINA DEPARTMENT OF CORRECTIONS

This is a (1) year Sole source with (4) automatically renewable (1) year Terms for a potential of (5) Years The South Carolina Department of Corrections intends to Sole Source ArchiveSocial to provide a ‘social media archiving, monitoring, analytics, and website capture’ software service platform with a predominant focus on the public sector, protecting over 3,500 government entities, law enforcement agencies, and educational organizations in 49 US states, with customers in 7 countries.

In 2021, ArchiveSocial was recognized as a GovTech 100 company by Government Technology Magazine for the 6th consecutive year.

Based on market research and peer evidence, no other social media archiving vendor provides the level of comprehensive, detailed, and authentic capture of social media as ArchiveSocial. Specifically:

Guarantees the majority of their social media capture to be within seconds. No other vendor automatically detects and tags changes (edits, deletions, hidden records, and expired records) across all supported social networking platforms in native format. No other social media archiving vendor provides technology that comprehensively re-verifies the entire available history of our social media platforms to mitigate any inconsistencies and temporary gaps in data provided by the social networking platforms. No other vendor captures Blocked Lists on Facebook and Twitter.

No other vendor provides such a granular level of detail in their search parameters, which is often needed to find meticulous social media records. No other vendor provides a comprehensive trial or pilot period to ensure the solution claims meet expectations. As a result, the use of another solution would likely reduce our compliance with the Freedom of Information Act and increase our agency’s risk. ArchiveSocial ensures our ability to respond to a social media or website records request, legal discovery, or internal request in the most complete and efficient manner possible.

Provides a customizable monitoring and alerting technology that combines the ability to receive pattern detection alerts based on keywords, phrases, personally identifiable information, inappropriate images, blocked list changes, questions, and interactions with specific users. Accurate and timely alerts help enforce our policies, improve responsiveness and mitigate risk.

Provides detailed analytics and reporting of incoming and outgoing content, sentiment analysis, and conversation analysis to facilitate our regular reporting processes.

Providing social media archiving services was purpose built for the challenge of archiving social media, mitigating social media risk, and fulfilling the needs of public agencies. ArchiveSocial can provide the strongest evidence of customer satisfaction and applicability to public records needs as demonstrated by their customer references, government case studies, and public sector awards.

Finally, no other vendor meets all service requirements for SCDC as stated below:

SERVICE REQUIREMENTS

User Experience & Interface Provides organizational management capabilities that allow for centralized oversight of social media records across multiple users and departments.

Allows individual users and departments to access their own relevant set of information in the event of a records request, legal discovery, or internal request, without the assistance of IT or a system administrator.

Provides complete and accurate replay of social media conversations and the related context in a manner that mirrors the original social network. Specifically, conversation threads must be fully replicated and expandable on all content types and platforms that support conversations and message replies.

Displays a version history of records for all content that has been edited, highlighting the relevant versions based on the context of what the user is currently viewing or searching.

Annotations to allow users to create, search, cross-collaborate, and maintain internal notes regarding the records captured in the archive.

Provides a comprehensive trial or pilot period to ensure the solution claims meet needs and expectations.

Social Media Data Capture Must integrate with our social media accounts to capture records regardless of how or when content is posted to social networks.

Archives the primary channels of sent and received communications across each supported social networking site, including publicly viewable communications as well as private/direct messages.

Ingests all historical information (communications created before archiving), from social media account inception, provided by the APIs for each social networking account added to the archive.

Ensures detailed capture of each communication that includes full-resolution photos and videos, and any other associated information (e.g., comments on comments, images and gifs embedded within comments, other multimedia, shortened URL information, etc.).

Captures all supported social media content in a 100% native and authentic format (i.e with no data conversion or reliance on web scrapers), complete with full technical metadata, obtained directly from each social networking API.

Timestamps all native metadata and supporting multimedia with digital signatures to prove authenticity and ensure records can serve as legal evidence if needed.

Provides near real-time capture (with the majority of records being captured via streaming API within seconds) of records across all supported platforms.

Continually re-verifies and updates the archived history of each social media account to mitigate the risk of inconsistent or incomplete data due to changes or downtime incurred by a social network.

Captures new comments on existing posts in the history, across all supported platforms, regardless of how far back in the history the original post was created.

Detects and captures new versions of records when text or multimedia in a communication is modified on any of the supported social networking platforms, regardless of whether or not the social networking platform provides explicit notification of such changes. Records with multiple versions are tagged as edited.

Detects when content is deleted on any of the supported social networking platforms, regardless of whether or not the social networking platform provides explicit notification of deletions, and tags all affected records as deleted in the archive.

Detects when comments are hidden on Facebook and tags the affected records in the archive.

Detects when Instagram Stories are expired 24 hours after posting and tags the affected records in the archive.

Automated capture of Facebook and Twitter Blocked Lists. Including additional captures any time a user is blocked or unblocked to support a timeline for when and why a user was blocked/unblocked.

Retains captured records in the archive, and provides continued access to those records, even if the social networking page has been deactivated or no longer exists.

Captures dynamic media such as live-streamed video on platforms including Facebook Live and Twitter’s Periscope.

Website Data Capture, User Experience, Searchability, & Export Provides automated capture of all agency affiliated websites, by capturing the visual representation of each webpage with the affiliated HTML, into one dashboard.

Checks sitemaps and URLs at least once per day by monitoring for changes to last modified dates and/or meaningful changes to a web page’s content.

Provides a simplified setup and maintenance by only requiring the use of our sitemap, automatically accounting for when URLs are added or removed.

Allows the addition of individual URLs that may not be associated with our sitemap.

Provides a simplified user interface consistent with the core social media archive, including similar record versioning.

Provides the ability to search by date range, keyword, keyword combinations, phrases, or to search directly for URLs that have experienced updates.

Provides the ability to check individual URL version histories by date.

Provides the ability to export based on search results or by individual URL version histories.

Provides the ability to export in PDF, CSV, and HTML.

Social Media Searchability Provides searchability across all, or any combination of, archived social networking sites in a single search query.

Provides the ability to restrict searching based on date ranges, keywords, keyword combinations, phrases, specific social networking accounts, specific social networking content types, and conversation participants (to/from information).

Provides the ability to designate ‘and’ / ‘or’ options when combining search criteria.

Supports searches based on tagging, including the ability to locate content that was automatically tagged as deleted, edited, hidden, or expired.

Provides the ability to search for user-created annotations (custom notes on records).

Automatically categorizes search results and allows for instant filtering to help locate and identify content relevant to a records request, legal discovery, or internal request.

Implements full replay of conversations and content related to search results. For example, if a single comment matches the search query, the solution must be able to replay the entire surrounding conversation in which the content appeared.

Automatically prioritizes and highlights the versions of a record that match the search query when a record has multiple versions due to edits.

Social Media Data Export Provides the ability to mass export all records across the archive as well as based on search queries (according to the detailed criteria outlined in Searchability above).

Accurately exports records in PDF format with all text, images, and links, and in a manner allows for searchability of the PDF.

Reconstructs conversation threads when exporting to PDF format, to ensure that the full context of a conversation is included even when exporting specific comments or message replies. The export must recombine independent search results that belong to the same conversation thread to avoid duplication and confusion in the output.

Automatically prioritizes and exports the most relevant version of a record, to avoid duplication and confusion, when a record has multiple versions due to edits.

Highlights all records that matched the original search query when exporting to PDF.

Provides additional options for exporting full-resolution multimedia and metadata.

Supports additional export formats including HTML and CSV.

Retention Scheduling Includes support for retention schedules and disposition of records.

Allows for retention based on the content of individual records to ensure that our agency’s existing retention schedules can be applied to social media content.

Supports global retention periods for the entire archive, specific social media accounts, and specific departments.

Automatic Monitoring & Alerting Generates email alerts that can be delivered to one or multiple recipients and at differing frequencies.

Generates alerts, based on content matching, for keywords and phrases. Provides out-of-the-box keyword dictionaries and support for monitoring content that violates policies and/or involves public safety issues. Provides the ability to create custom keyword dictionaries, based on our agency’s needs.

Generates alerts when a citizen raises a question on our social media sites to ensure that we can maintain a high degree of responsiveness.

Generates alerts, based on content matching, when there is an indication that a citizen’s personally identifiable information was revealed on our social media sites, which in turn violates our policies or presents other legal risks.

Generates alerts, based on content matching, when inappropriate images are shared to our social media sites, ensuring we can remove or address the content as soon as possible.

Generates alerts when users are blocked on our social media sites, allowing us to ensure our policy is properly followed, and citizens’ First Amendment rights are upheld.

Generates alerts, based on content matching, when a specific user interacts on our social media sites, which can be used to track trolls or persons of interest.

Provides alerting across supported social networking platforms on a near-real-time basis.

Reporting & Analytics Provides detailed activity metric reporting related to our agency’s social networking communications (both sent and received) across all supported platforms, and the entire history of the archive.

Tracks positive and negative citizen sentiment across our social media accounts and provides trend reports to help monitor ongoing changes in perception, and identify specific incidents affecting the brand of our agency.

Automatically generates lists of high and low performing conversations on social media based on citizen sentiment.

Reports which citizens are active across our social networking presence to ensure that we can effectively manage our most vocal critics and advocates.

Generates reports based on the alerts received (according to the detailed criteria outlined in Automatics Monitoring & Alerting above ) allowing us to gauge and redefine the effectiveness of our alerting criteria.

Customer & Technical Support Unlimited support should be provided at no additional cost, including but not limited to onboarding, training, troubleshooting, and help with records requests.

Exercised expertise should be demonstrated through a history of supporting public sector clients in fulfilling records requests, internal requests, and legal e-discoveries.

Support should be available by email, phone, and social, with all support staff US-based, available Monday through Friday.

Support response time should normally be within 1 hour and guaranteed within 24 hours, available Monday through Friday.

An online support center should be updated regularly and available 24/7.

On-going best practice support should be offered through the use of educational webinars and policy resources.

Any vendor wishing to respond to this Intent to Sole Source must be authorized to provide all the services required as indicated above for ArchiveSocial.

Should you have concerns with this intent to award ArchiveSocial in that you can perform and supply all product and services please send your responses via e-mail to SC Department of Corrections.

RESPONSE PERIOD ENDS AND MUST BE SUBMITTED BY (Opening Date/Time): 12/14/2022 @ 10:00:00a.m.

The Award becomes effective after opening / date and time if no responses are received purchasing@doc.sc.gov - subject line SOLE SOURCE SC Department of Corrections -Attn: Myrtle deWerdt – Sole Source Purchasing Department -4530 Broad River Road -Columbia, SC 29210

This notice will be posted in the South Carolina Business Opportunities (SCBO) for at least (5) business days as required by SC Code 11-35-1560.

PROTESTS:

If you are aggrieved in connection with the intended award or award of the contract, you may be entitled to protest, but only as provided in Section 11-35-4210. To protest an award, you must (i) submit notice of your intent to protest within (5) business days of the date this notice is posted, and (ii) submit your actual protest within fifteen days of the date this notice is posted. Days are calculated as provided in Section 11-35-310(13). Both protests and notices of intent to protest must be in writing and must be received by the appropriate Chief Procurement Officer within the time provided. The grounds of the protest and the relief requested must be set forth with enough particularity to give notice of the issues to be decided. Any protest or notice of intent to protest must be addressed to the Chief Procurement Officer and submitted in writing.

Chief Procurement Officer -Materials Management Office 1201 Main Street, Suite 600 -Columbia, SC 29201 Facsimile: 803-737-0639 E-mail: protest-mmo@mmo.state.sc.us

All (3) pages of this Intent to Award Sole Source must be submitted with all required information entered on the front (2) pages. You must also provide documentation that you are authorized to perform all aspects of the content required.