A-11_Attachment3_QASP_.docx

Janitorial Services – Gunnison Ranger District Grand Mesa, Uncompahgre and Gunnison National Forests Solicitation #: AG-82MK-S-16-0002

Attachment 3 Quality Assurance Surveillance Plan

1. Purpose: This Quality Assurance Surveillance Plan (QASP) describes methods that will be used to monitor the Contractor's performance. The QASP is not part of the Contract. It is provided to the Contractor solely for informational purposes and is subject to change by the Government during the life of the contract. The Government reserves the right to perform assessments more or less often than outlined in this QASP.

2. Introduction: The QASP establishes methods to assess or evaluate performance of the Contractor under the contract. It is designed to provide an effective method of monitoring Contractor Performance for each objective on the Performance Requirements Summary (PRS) in the contract. The Government is concerned with the quality of the services provided, and not with the method that the Contractor uses to provide the services.

3. Responsibility for Quality Control: The Contractor is responsible for quality control and management actions to meet the performance requirements and terms of the Contract. The Government performs quality assurance to assess the quality of services rendered, if the services meet the contract requirements, and if the contract standards are achieved.

4. Surveillance Methods: The Government will evaluate the Contractor's performance under this contract. Examples of Government surveillance may include:

a. Government Inspections.

b. Customer complaints with verification by the CO.

c. Review of Contractor's Quality Control documentation.

5. Deduction Methods: The Government will record performance noting any substandard performance. For substandard performance, the Government's preferred course of action will be discussions with the Contractor to make the Contractor aware of the problem, and to effectively prevent any recurrence of substandard performance. The Government may also take the following actions:

a. Presentation of a Contract Discrepancy Report requiring a written explanation for substandard performance.

b. Payment deductions in accordance with the applicable FAR clause(s).

c. Require correction or re-performance of the service.

QUALITY CONTROL

The Contractor, not the Government, is responsible for management and quality control actions to meet the terms of this contract. The Contractor shall prepare, submit, and implement a written quality control plan (QCP) as described below. The Contractor shall ensure that the required services specified in this contract, meet the quality standards outlined in this contract and ensure that the custodial services are performed in accordance with commonly accepted commercial practices. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. As a minimum the contractor shall develop quality control procedures addressing their areas identified in the performance requirements summary. The Quality Control Plan shall include, but not be limited to:

a. Staffing Plan: A plan which includes work schedules for the facility including daily, weekly, monthly, and periodic tasks. The Staffing Plan shall also include the Contractor's staffing levels depicting various job classifications. Individual responsibilities for oversight of the QCP and functions associated with such oversight as well as authority in dealing with Government contracts shall be identified.

b. Inspection System: An inspection system, which shall include all requirements listed in the statement of work and inspections procedures. Specify areas to be inspected, when inspections shall occur, and titles of individuals performing inspections. The QCP shall identify how the Contractor will correct noted deficiencies immediately and shall include control procedures for any Government-provided keys or lock combinations, location of the documented inspections and corrective or preventive actions taken, and a customer comments feedback system. The Contractor's management will be available to physically inspect the quality of work if requested by the Contracting Officer.

Any changes to the inspection systems during the life of the Contract shall be acceptable to the COR.

Records of inspections shall be kept and made available to the Government throughout the performance period and for the period after contract completion until final settlement of any claims under this contract.

Basic Cleaning Services.

Floors, baseboards, corners, and wall edges are free of dirt, dust, and debris. Trash is empty. Trash containers are free of odors and visible dirt. Trash is emptied into outdoor trash collection container. Ash containers are emptied and free of ashes. Glass and mirrors have no traces of film, dirt, smudges, or water. Drinking fountains are disinfected and free of streaks, stains, spots, smudges, scale, and other deposits. Stairways are free of dirt, debris, marks, smudges, scuffs, and other foreign matter. Carpets are free of dirt, debris, litter, and other foreign matter. Dust is not visible.

5% deduction from established monthly rate for items being serviced when standards are not met.

Basic Restroom Cleaning Services.

Restrooms are disinfected and free of dirt, deposits, streaks, and odors. Shower is disinfected and free of soap films, scum, and other deposits. Toilets, urinals, and toilet stalls are disinfected and free of scale, stains, scum, and other deposits. Floors shall be clean and free of dirt, dust, debris, water streaks, mop marks, etc. Supplies are adequate until next service.

5% deduction from established monthly rate for items being serviced when standards are not met..

Periodic Cleaning Services. (Performed Quarterly and Semi-Annually) Floors have a glossy uniform appearance free of scuffmarks, heel marks, wax build-up, and other stains and discoloration. Windows and Venetian Blinds are free of film, dirt, smudges, water, and other foreign matter. Carpets are free of stains and discoloration.

5% deduction from established monthly rate for items being serviced when standards are not met.