SOW_revised.docx

USDA Forest Service Requirement for Motorola Preventative Maintenance, Maintenance and Repair.

Date: 9 April 2016

1. INTRODUCTION

The Forest Service requires logistics and maintenance support for the Law Enforcement’s Motorola subscriber special purpose radio inventory. This contract will include portable and mobile preventative maintenance, portable battery and antenna replacement, mobile removal and reinsert, mobile radio antenna replacement, radio repair after warrantee expiration, and remote speaker or microphone repair or replacement.

2. BACKGROUND

The US Forest Service has approximately 500 each APX7000 and 7500 radios in inventory across 52 states and provinces used to support LEI operations, in order to improve equipment reliability and to extend the usable life of these radios a contract needs to be established to perform recurring annual preventative maintenance and routine maintenance as necessary to support continued radio reliability and officer safety in the field. This contract will service the gap needed to insure continued support. The Motorola inventory will be provided:

3. SCOPE OF WORK

The contractor shall provide all personnel, equipment, tools, materials, supervision, and other items and non-personal services necessary that are required to support and maintain the integrity of the portable and mobile equipment throughout their lifecycle. The contractor shall be responsible to maintain a reference copy of the code plug prior to performing maintenance and will reload the code plug before returning the radio to the customer. The contractor shall be the focal point for the government for payment and issues. The contractor will supply all necessary test equipment, software, and hardware to insure a fully operable and current radio is returned to service using Motorola OEM parts and material only with no authorized substitutions to using off market manufactured parts. The contractor will provide shipping labels and establish processes to ship and track the radios until those radios are returned. The contractor will provide a monthly report on all radios that were inspected with the results of the inspections or maintenance by serial number to support maintenance program tracking.

4. TECHNICAL REQUIREMENTS

Any maintenance and support for the USFS APX Motorola inventory will be supported by Motorola Original Equipment Manufacturer (OEM) parts and accessories with no suitable substitutions to protect the reliability of the APX inventory. Further, maintainers must be Motorola certified/qualified, and test equipment must meet Motorola depot standard test equipment. A monthly report must be submitted prior to payment on the quantity of radios serviced, results of the service, and serial numbers of the radios services to the PM. It will be acceptable to have months without any service during peak operational season. The contractor will perform maintenance services for approximately 500 subscriber radios to include:

4.1 Subscriber Preventative Maintenance (PM) to provide an operational test and alignment of Subscribers to ensure they meet original manufacturer’s specifications. Subscriber Preventative Maintenance detects potential issues before they have a chance to cause any malfunction or operational interruption.

· Once a year, trained Motorola technicians will:

· Physically inspect equipment. Remove dust and foreign substances.

· Clean filters.

· Measure, record, align, and adjust the equipment to meet original manufacturer’s specifications.

· This service will be performed annually on APX Subscribers sent to the Motorola Federal Technical Center. The average repair cycle time is 5 days plus shipping.

· Maintain radio program if at all possible and if not maintainable reprogram equipment to original operating parameters based on the Customer template, if retrievable, or from a Customer supplied backup diskette. If the Customer template is not usable, a generic template or code plug utilizing the latest Radio Service Software (RSS) or Customer Programming Software (CPS) version for that Equipment will be used. The Equipment will require additional programming by the Customer to restore the original template.

· All Firmware is upgraded to the latest release for each individual radio.

· Motorola will provide shipping labels and payment of shipping will be the burden of Motorola.

4.2 The APX Portable Battery and Antenna Replacement Program must provide for battery and antenna replacement service for radios covered under the plan using OEM parts. A new battery and antenna will be exchanged for any battery that is rated 80% capacity or less and APX antenna that is damaged or no longer functioning. Normal wear and tear repairs to the radio will be covered under the existing radio warranty in effect.

· This service will be performed on APX Subscribers with battery and antenna attached that are sent to the Motorola Federal Technical Center in Lanham MD.

4.3 For APX Mobile Radio PMs, a local and within 60 miles Motorola authorized Service Provider will remove the mobile from the vehicle and ship the mobile unit to the Motorola Federal Technical Center for the annual PM. After the PM is completed and returned, the local Motorola Service Provider will reinsert the mobile into the vehicle. Additionally the Service Provider will conduct an operational check to ensure the radio is performing within manufacturer specifications to insure no changes occurred during shipping.

· For APX mobile Antennas replacement, a local Motorola authorized Service Provider will provide and install antennas which are external to the vehicle or installed in the trunk using OEM parts and like and kind of original specified and installed antennas.

· Motorola has the following responsibilities:

· Check and replace Motorola branded antenna as needed for APX mobile radio for PM or service. Replacement will be same part number or exact like and kind.

· Customer has the following responsibilities:

· The US Forest Service will be responsible for arranging to have the vehicle available at the Service Provider for mobile removal and reinsert into the vehicle.

4.4 Remote Speaker Microphone Option provides for the Restoration and/or replacement of remote speaker microphones that have become defective through normal wear and usage.

This Option includes service to the remote speaker microphone cord that attaches to the portable. Motorola has the following responsibilities:

· Restore and/or replace remote speaker microphone as needed, if replaced only OEM parts and like and kind of original part will be used to replace the faulty unit.

· US Forest Service has the following responsibilities:

· Ship remote speaker microphone to the Motorola Technical Center payment for shipping will be the burden of Motorola and they will provide shipping labels.

4.5 Motorola will pay for inbound and outbound Next Day Express shipping including a supply of specially designed shipping materials to prevent radio damage.

4.6 When current warrantee expires, Motorola will provide complete factory repair support for the US Forest Service subscriber products manufactured and supported by Motorola at their Federal Technical Center located in Lanham, Maryland. Service of the two-way portable and mobile radios for trunked, clear, and encrypted technology will utilize factory level depot tools, automated test and alignment diagnostic equipment and factory available repair and Host and DSP code updating. Defective component boards will be replace with OEM Motorola new stock to insure repair reliability.

4.6.1 Repair will include:

Test and Restore the Equipment to Motorola factory specifications, including Factory Mutual (FM), and Mine Hazard Safety Association (MHSA).

· Reprogram Equipment to original operating parameters based on the Customer template, if retrievable, or from a Customer supplied backup diskette. If the Customer template is not usable, a generic template or code plug utilizing the latest Radio Service Software (RSS) or Customer Programming Software (CPS) version for that Equipment will be used. The Equipment will require additional programming by the Customer to restore the original template.

· All Firmware is upgraded to the latest release for each individual radio.

· Clean external housing of the Equipment. External components of unit will only be replaced when functionality has been diminished.

· Replace currently manufactured equipment if it is determined that the equipment is not repairable. Motorola will contact the customer to inform them if equipment needs to be replaced and that the cycle time may be increased because of the replacement.

· If non-repairable equipment is no longer manufactured, the contractor will return the radio.

· Motorola will pay the inbound freight charges if the Customer uses the Motorola designated delivery service.

· Provide customer with the Motorola repair request form.

· Perform covered services as requested by Customer on the Motorola repair request form.

· Customer has the following Responsibilities:

· Ship APX Portable radio to Motorola Federal Technical Center

· Deliver and pick up Equipment to/from the Servicer facility

· Supply Motorola complete and accurate serial numbers and model description.

· If desired, supply Motorola with a backup CD with the Software template or programming in order to assist in returning the Equipment to original operating parameters. This step must be completed for equipment that will not power up. If applicable, record the current flashcode for each radio.

· If Motorola must utilize a generic template or code plug to Restore Equipment to operating condition, Customer is responsible for any programming required to Restore Equipment to desired parameters.

5. PERIODS OF PERFORMANCE

The contractor shall deliver services within 90 days of contract establishment.

Base year FY16 plus Four option years

6. LOCATION

Preventative maintenance:

Motorola Federal Technical Center-10102 Senate Drive Lanham Md 20706 Local shop services and equipment removal:

Regional Location

Location Approximate Mileage from Regional Office to Shop Location

648 MISSION ST

KETCHIKAN AK 99901

BILLY MEL CARVER 907-228-6236

ProComm Alaska LLC

MSP

2134 Texaco Street Unit B Fairbanks, AK 99701

(907) 261-2651 1,000 Miles or More Requires More Research

CHERI BOWEN 520-388-8430

300 WEST CONGRESS

TUCSON AZ 85701

AG-7604-D-12-0278

Creative Communications

PSP

Creative Communications 3600 S. Palo Verde Rd Tucson AZ 85713

(520) 747-1516 3 Miles

JON NELSON 928-527-3509

1824 SOUTH THOMPSON ST

FLAGSTAFF AZ 86001

AG-7604-D-12-0278

Creative Communications

PSP

Creative Communications 4025 E. Huntington Drive Flagstaff AZ 86004

(928) 779-2929 4 Miles

BRAY ADDISON 602-225-5241

2324 E. MCDOWELL RD

PHOENIX AZ 85006

AG-7604-D-12-0278

Creative Communications

PSP

Creative Communications 3332 E. Broadway Rd Phoenix AZ 85040

(602) 955-8405 8 Miles

SAN DIMAS TECHNOLOGY AND DEV. CENTER

444 EAST BONITA AVE

SAN DIMAS CA 91773

RITA PLAIR 626-688-2369

Advanced Electronics

PSP

865 S. Milliken Unit 10 Ontario CA 91761

(310) 725-0410 15 Miles

ROBERT BRYANT 970-295-6678

2150 CENTRE BLDG E

FORT COLLINS, CO 80526

AG-7604-D-12-0277

Wireless Advanced Communications

PSP

3901 West Service Road Evans CO 80620

(970) 330-9415 34 Miles

ROBERT BRYANT 970-295-6678

2150 CENTRE BLDG E

FORT COLLINS, CO 80526

AG-7604-D-12-0277

Wireless Advanced Communications

PSP

3901 West Service Road Evans CO 80620

(970) 330-9415 34 Miles

KARYL YESTON 970-874-6624

2250 HWY 50

DELTA CO 81416

AG-7604-D-12-0277

Mountain Communications and Electronics Inc

MSP

241 South 14th ST Grand Junction CO 81501

(970) 243-5533 40 Miles

BRENDA ALVARADO 970-295-6682

7400 SIMMS ST

GOLDEN CO 80401

AG-7604-D-12-0277

Wireless Advanced Communications

PSP

3901 West Service Road Evans CO 80620

(970) 330-9415 60 Miles

740 SIMMS ST

GOLDEN CO 80401

HEIKO BORNOFF 303-275-5344

Evans CO 80620

(970) 330-9415 N/A

740 SIMMS ST

GOLDEN CO 80401

HEIKO BORNOFF 303-275-5344

Evans CO 80620

(970) 330-9415 N/A

1755 CLEVELAND HWY

GAINESVILLE GA 30501

STUART DELUGACH 770-297-3057

Mobile Communications of Hall LLC

PSP

526 Oak Street Gainesville GA 30501

(770) 536-2066 7 Miles

MARTIN BADERTSCHER 208-765-7289

3815 SCHEIBER WAY

COEUR D' ALENE, ID 83815

AG-7604-D-12-0276

Clark Wireless Inc

PSP

2420 South Yellowstone Suite A Idaho Falls, ID 83402

(208) 535-1430 470 Miles

OR

378 Miles - GEM State Communications/Boise ID

JILL FORTH 208-983-4054

12730 HWY 12

OROFINO, ID 83544

AG-7604-D-12-0276

Clark Wireless Inc

PSP

2420 South Yellowstone Suite A Idaho Falls, ID 83402

(208) 535-1430 450 Miles

OR

253 Miles - GEM State Communications/Boise ID

TRAVIS TIPPIT 208-524-7642

1405 HOLLIPARK DR

IDAHO FALLS ID 83401

AG-7604-D-12-0279

Clark Wireless Inc

PSP

2420 South Yellowstone Suite A Idaho Falls, ID 83402

(208) 535-1430 5 Miles

100 W CAPITOL ST STE 1141

JACKSON MI 39269

VONNIE HOWARD 601-965-1784

Radio Communications Co. Inc.

PSP

176 Meachem Battle Creek MI 49015

(269) 963-4171 47 Miles

820 RAINS DR

GLADSTONE MI 49837

LINDA PETERSON 906-428-5838

Anderson Communications

MSP

1009 W. Bluff St.

P.O. Box 759 Marquette MI 49855

(906) 228-6006 60 Miles

8901 GRAND AVE PL

DULUTH MN 55808

MATHEW JACOBSEN 218-626-4309

Ancom Technical Center

PSP

1800 East Cliff Road Suite 17-A Burnsville MN 55337

(952) 808-0033 170 Miles

8901 GRAND AVE PL

DULUTH MN 55808

MATHEW JACOBSEN 218-626-4309

Ancom Technical Center

PSP

1800 East Cliff Road Suite 17-A Burnsville MN 55337

(952) 808-0033 170 Miles

401 FAIRGROUNDS RD

ROLLA MO 65401

JOHNATHAN C. MURPHY 573-341-7463

Wireless USA

PSP

Wireless USA 2519 E. McCarty Jefferson MO, 65101

(573) 659-8228 85 Miles

401 FAIRGROUNDS RD

ROLLA MO 65401

JONATHAN C MURPHY 573-341-7463

Wireless USA

PSP

Wireless USA 2519 E. McCarty Jefferson MO, 65101

(573) 659-8228 85 Miles

CHAD KASHMIER 406-758-5277

650 WOLFPACK WAY

KALISPELL, MT 59901

AG-7604-D-12-0276

Cosner Comtech Inc.

MSP

33 Lower Valley Road / P.0. Box 96 Kalispell MT 59903 406-752-8822 14 Miles

ALISON ROBB 406-363-7161

1801 N 1ST

HAMILTON, MT 59840

AG-7604-D-12-0276

Montana Electronics

MSP

1314 N. Russell Missoula MT 59808

(406) 721-2255 45 Miles

MIKE SEEWALD 406-449-5477

2880 SKYVIEW DR

HELENA, MT 59601

AG-7604-D-12-0276

Capital Communications

MSP

783 Carter Dr.

P.O. Box 5658 Helena MT 59601

(406) 442-1220 3 Miles

NATE CARD 541-467-5154

3710 FALLON ST. SUITE C

BOZEMAN, MT 59718

AG-7604-D-12-0276

Mountain Communications and Paging LLC

MSP

605 N. Wallace #2 Bozeman MT 59715

(406) 585-7780 4 Miles

DENNIS BRINKLEY 828-257-4267 x267

160A ZILLICOA ST

ASHEVILLE NC 28801

AG-7604-D-12-0284

Communication Service Inc

PSP

216 Haywood St.

Asheville NC 28801

(828) 254-1947 2 Miles

160A ZILLICOA ST

ASHEVILLE NC 28801

ANDY BRINKLEY 828-257-4267 x267 Communication Service Inc

PSP

216 Haywood St.

Asheville NC 28801

(828) 254-1947 2 Miles

DANIEL REED 970-963-2266

2113 OSUNA RD NE

ALBUQUERQUE NM 87113

AG-7604-D-12-0278

Advanced Comm & Elec Inc.

PSP

2417 Baylor Dr. S. E.

Albuquerque, NM 87106

(505) 244-3321 10 Miles

TIM BERTRAND 575-388-8308

3005 EAST CAMINO NE

ALBUQUERQUE NM 87113

AG-7604-D-12-0278

Advanced Comm & Elec Inc.

PSP

2417 Baylor Dr. S. E.

Albuquerque, NM 87106

(505) 244-3321 8 Miles

LAURA CLARK 775-355-5327

1200 FRANKLIN WAY

SPARKS NV 89431

AG-7604-D-12-0280

Sierra Electronics Corp.

MSP

690 E. Glendale, STE 9B Sparks, NV 89431

(775) 359-1121 2 Miles

KRIS BUTCHER 740-753-0883

13700 US HW 33

NELSONVILLE, OH 45764

AG-7604-D-12-0286

Staley Communication Inc.

PSP

302 Putnam Avenue Zanesville OH 43701

(740) 452-9315 48 Miles

63095 DESCHUTES MARKET ROAD

BEND, OR 97701

DAN SMITH 541-383-5798

Day Wireless Systems

PSP

Day Wirless Systems Day Management Corp 63710 Paramount Dr Bend, OR 97701

(541) 330-8807 7 Miles

16400 CHAMPION WAY

SANDY OR 97055

ANDY CORIELL 503-668-1789

Day Wireless Systems

PSP

234 NW 14th Portland OR 97209

(503) 228-9292 28 Miles

3106 PIERCE PARKWAY SUITE D

SPRINGFIELD OR 97477

JOE FLETCHER 541-225-6489

Day Wireless Systems

PSP

2240 Judson SE Salem OR 97302

(503) 581-2932 60 Miles

72510 COYOTE ROAD

PENDLETON OR 97801

WALTER MERRITT 541-278-3840

Day Wireless Systems

PSP

234 NW 14th Portland OR 97209

(503) 228-9292 209 Miles

3040 BIDDLE ROAD

MEDFORD OR 97504

JAVIER MASIEL 541-618-2152

Day Wireless Systems

PSP

3669 Aviation Way Medford OR 97504

(541) 772-5602 2 Miles

NANCY MARTINEZ 605-673-9210

1019 N 5TH ST

CUSTER, SD 57730

AG-7604-D-12-0277

Western Comm

MSP

3106 Cambell Rapid City SD 57701

(605) 342-7885 40 Miles

2800 OCONEE ST NORTH

CLEVELAND TN 37312

DAVID CADLE 423-476-9704

Communications & Electronics Inc.

MSP

2334 Keith Street Cleveland TN 37311

(423) 479-1469 3 Miles

DON DAVIS 801-625-5582

324 25TH ST

OGDEN UT 84401

AG-7604-D-12-0279

Utah Communications

MSP

Utah Communications Salt Lake City UT 84101

(801) 486-0161 35 Miles

MARTIN BUDZYNSKI 801-236-3480

125 SOUTH STATE ST. FEDERAL BLDG RM 8236

SALT LAKE CITY UT 84138

AG-7604-D-12-0279

Utah Communications

MSP

1202 S.300 West Salt Lake City, UT 84101

(801) 486-0161 4 Miles

5162 VALLEYPOINT PKWY

ROANOKE VA 24019

BRIAN WEBB 540-265-5106

Radio Communications Co. Inc.

PSP

1629 Centre Avenue, NW P.O. Box 6630 Roanoke VA 24017

(540) 342-8513 7 Miles

231 NORTH MAIN ST

RUTLAND VT 05701

STEVEN BURD 802-747-6717

R&R Communications

MSP

Glen Road Plaza

P.O. BOX 10383

W. Lebanon NH 03784

(603) 352-1825 50 Miles

10600 NE 51ST CIRCLE

VANCOUVER, WA 98682

BARB SEVERSON 360-891-5269

Day Wireless Systems

PSP

Day Wireless Systems Communications Services Inc.

1721 NE 64th Avenue Vancouver, WA 98661

(360) 256-9444 3 Miles

215 MELODY LANE

WENATCHEE WA 98801

ROBERT MOELDER 509-664-9236

Day Wireless Systems

PSP

Day Wireless Systems Washington Communications LLC 116 E. Penny Road Wenatchee, WA 98801

(509) 662-8707 1 Mile

10600 NE 51ST CIRCLE

VANCOUVER WA 98682

ANDY CORIELL 503-668-1789

Day Wireless Systems

PSP

Day Wireless Systems Communications Services Inc.

1721 NE 64th Avenue Vancouver, WA 98661

(360) 256-9444 3 Miles

10600 NE 51ST CIRCLE

VANCOUVER, WA 98682

BARB SEVERSON 360-891-5269

Day Wireless Systems

PSP

Day Wireless Systems Communications Services Inc.

1721 NE 64th Avenue Vancouver, WA 98661

(360) 256-9444 3 Miles

2930 WETMORE AVE SUITE 3A

EVERETT WA 98201

KIM KINVILLE 425-783-6090

Day Wireless Systems

PSP

Day Wireless Sytems Ducap Electronics Inc.

2902 Hewitt Ave Everett, WA 98201 (425)258-0554 1 Mile

200 SYCAMORE ST

ELKINS WEST VIRGINIA 26241

DAVID FRAZIER 304-636-1800

Staley Communications

PSP

Staley Communication Inc.

1902 Industrial Park Road Westover WV 26501

(304) 284-0110 67 Miles

Deborah A. Otto-Oberg

b. Technical Representatives:

Deborah A. Otto-Oberg Steve Fortune

8.1 By accepting this contract/agreement, the Contractor/Cooperator and other external organizations (hereafter called Contractor) providing Information Technology (IT) services to the US Forest Service (FS) agrees to comply with the applicable IT security policy as outlined in this document. The Contractor and other external organizations will be responsible for IT security for all systems connected to the FS network or operated by the Contractor and other external organizations for the FS, regardless of location. This clause is applicable to all or any part of the contract that includes IT resources or services in which the Contractor and other external organizations must have physical or electronic access to FS sensitive information that directly support the mission of the FS. The term 'information technology', as used in this clause, means any equipment or interconnected system or subsystem of equipment, that is used in the automatic acquisition, storage, manipulation, management, movement, control, display, switching, interchange, transmission, or reception of data or information. This includes both major applications and general support systems as defined by OMB Circular A-130.

8.2 The Contractor shall, be responsible for properly protecting all information used, gathered, or developed as a result of work under this task. The Contractor shall also protect all unclassified Government data, equipment, etc., by treating information as sensitive business, confidential information, controlling and limiting access to the information, and ensuring the data and equipment are secured within their facility.

8.3 The Contractor or other external organization will not publish or disclose in any manner, without the FS Contracting Officer's written consent, the details of any programs, documentation, data, or safeguards either designed or developed by the Contractor or other external organization under this Contract or otherwise provided by the Government. Contractor may be required to sign non-disclosure or other appropriate security agreements. A written agreement between the FS and any contractors and other external organizations will be entered into before FS data and information otherwise exempt from public disclosure may be disclosed to the contractors and other external organizations. The contractor and other external organizations will agree to establish and follow security precautions considered by the FS to be necessary to ensure proper handling of data and information. As may be identified elsewhere in this contract, the Contractor agrees that:

To the extent required to carry out a program of inspection to safeguard against threats and hazards to the security, integrity, and confidentiality of Government data, the Contractor will afford the Government access to the Contractor's or other external organization's facilities, installations, technical capabilities, operations, documentation, records, and databases.

The Contractor will cooperate with Federal agencies and their officially credentialed representatives during official inspections or investigations concerning the protection of FS information. Cooperation may include providing relevant documentation showing proof of compliance with federal and agency requirements, and rendering other assistance as deemed necessary.

8.4 If new or unanticipated threats or hazards are discovered by either the Government or the Contractor or other external organization, or if existing safeguards have ceased to function, the discoverer will immediately bring the situation to the attention of the other party. The Contractor will report real or suspected incidents or violations to the FS Computer Incident Response Team (CIRT), by e-mail, at CIRT@fs.fed.us.

8.5 The Contractor shall insert these clauses in all subcontracts when the subcontractor is required to have routine physical access to a Federally-controlled facility and/or routine access to a Federally-controlled information system. Failure to comply with said requirements will constitute cause for termination.

The Contractor Agrees To –

(a) Comply with the Privacy Act of 1974 (the Act) and the agency rules and regulations issued under the Act in the design, development, or operation of any system of records on individuals to accomplish an agency function when the contract specifically identifies

(b) Include the Act notification contained in this contract in every solicitation and resulting subcontract and in every subcontract awarded without a solicitation, when the work statement in the proposed subcontract requires the redesign, development,, or operation of a system of records on individuals that is subject to the Act; and

(c) Include this clause, including this paragraph (3), in all subcontracts awarded under this contract which requires the design, development, or operation of such a system of records.

8.6 In the event of violations of the Act, a civil action may be brought against the agency involved when the violation concerns the design, development, or operation of a system of records on individuals to accomplish an agency function, and criminal penalties may be imposed upon the officers or employees of the agency when the violation concerns the operation of a system of records on individuals to accomplish an agency function. For purposes of the Act, when the contract is for the operation of a system of records on individuals to accomplish an agency function, the Contractor is considered to be an employee of the agency.

8.7 Definitions of the clause:

8.8 The contractors and other external organizations will ensure that the following banner is displayed on all FS systems that contain Privacy Act information operated by the contractors and other external organizations prior to allowing anyone access to the system:

"This system contains information protected under the provisions of the privacy act of 1974 (public law 93-579). Any privacy information displayed on the screen or printed must be protected from unauthorized disclosure. Employees who violate privacy safeguards may be subject to disciplinary actions, a fine of up to $5,000, or both.