AG67T0S170001.docx

RFQ AG-67T0-S-17-0001

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER

829610

2. CONTRACT NO.

RFQ AG-67T0-S-17-0001

6. SOLICITATION ISSUE

DATE

October 19, 2016

Brenda Oster Contracting Officer

b. TELEPHONE NUMBER (No collect calls) 605/673-9322

8. OFFER DUE DATE/

LOCAL TIME

November 15, 2016

USDA Forest Service Rocky Mountain Acquisition Service Team 1019 N. 5th Street Custer, SD 57730

|X| SMALL BUSINESS |_| WOMAN –OWNED SMALL BUSINESS (WOSB)

|_| HUBZONE SMALL BUSINESS ELIGIBLE UNDER THE WOMEN OWNED SMALL

BUSINESS PROGRAM

|_| SERVICE DISABLE VETERAN- |_| EDWOSB-

VETERAN-OWNED SMALL

BUSINESS |_| 8(a)

NAICS Code 561720 Size Standard $18.0 million

11. DELIVERY FOR FOB DESTINATION UNLESS BLOCK IS MARKED

|X| SEE SCHEDULE

12. DISCOUNT TERMS

14. METHOD OF SOLICATION

|X| RFQ |_| IFB |_| RFP

Northern Great Plains Interagency Comment by Oster, Brenda -FS:

Dispatch Center 8123 S. Highway 16 Rapid City, SD 57703

See Block 9

17a. CONTRACTOR/ OFFERER

TELEPHONE NO. DUNS #____________________

FAX NO.

E-Mail Address: ________________________ 18a. PAYMENT WILL BE MADE BY

USDA, OCFO, COD, APB

PO Box 60075 New Orleans, LA 70160

|_| 17b CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH

ADDRESS IN OFFER

18b. SUMBIT INVOICES TO ADDRESS SHOWN IN BLOCK 18A UNLESS BLOCK BELOW IS CHECKED |_| SEE ADDENDUM

19.

ITEM NO

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

Janitorial Services Northern Great Plains Interagency Disptach Center Black Hills National Forest Contractor must be registered in the System for Award Management (www.sam.gov) to be eligible for award of this project.

Insert your prices on pages 3 through 7.

25. ACCOUNTING AND APPROPRIATION DATA

JOB CODE

26. TOTAL AWARD AMOUNT (For Govt. Use Only)

|X| 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5. |X| ARE |_| ARE NOT ATTACHED.

|_| 27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA |_| ARE |_| ARE NOT ATTACHED

|_| 28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN ONE

COPY TO ISSUING OFFICE, CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED HEREIN |_| 29. AWARD OF CONTRACT: REFERENCE RFQ AG-05G1-S-12-00XX OFFER DATED . YOUR OFFER ON SOLICITATION (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH HEREIN , IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR

31a. UNITED STATES OF AMERICA (Signature Of Contracting Officer)

30b. NAME AND TITLE OF SIGNER (Type or Print)

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (Rev. 2/2012) Prescribed by GSA-FAR (48CFR 53.212

Northern Great Plains Interagency Dispatch Center Janitorial Services

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

Quotations submitted are considered to be confidential. The name of the Contractor and the amount of the contract will be disclosed only after an award is made.

32a. QUANTITY IN COLUMN 21 HAS BEEN

|_| RECEIVED |_| INSPECTED |_| ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ________________________________________

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

33. SHIP NUMBER

CORRECTFOR

36. PAYMENT

|_| COMPLETE |_| PARTIAL

|_| FINAL

37. CHECK NUMBER

|_| PARTIAL

|_| FINAL

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER

FOR PAYMENT

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

STANDARD FORM 1449 (REV.2/2012) BACK

Continuation of SF1449 Block 27: The full text of a clause or provision may be accessed electronically at www.arnet.gov/far/

Non Discrimination Statement The U.S. Department of Agriculture (USDA) prohibits discrimination in all its programs and activities on the basis of race, color, national origin, age, disability, and where applicable sex, marital status, familial status, parental status, religion, sexual orientation, genetic information, political beliefs, reprisal, or because all or part of an individual’s income is derived from any public assistance program. (Not all prohibited bases apply to all programs.) Persons with disabilities who require alternative means of communication of program information (Braille, large print, audiotape, etc.) should contact USDA’s TARGET Center at (202) 720-2600 (voice and TDD). To file a complaint, write to USDA, Director, Office of Civil Rights, 1400 Independence Avenue, S.W., Washington, D.C 20250-9410, or call (800) 795-3272 (voice) or (202) 720-6382 (TDD). USDA is an equal opportunity provider and employer.

This procurement requires the use of biobased products to the extent that such products are reasonably available, meet agency or relevant industry performance standards, are reasonably priced. Where available, these products should first be acquired from among qualified products that fall under the umbrella of items designated through the Federal Biobased Products Preferred Procurement Program (FB4P).

For more information on biobased program: http://www.biopreferred.gov To locate biobased products: http://www.biopreferred.gov

PART I—THE SCHEDULE -SUPPLIES OR SERVICES AND PRICES/COSTS

NORTHERN GREAT PLAINS INTERAGENCY DISPATCH CENTER

JANITORIAL SERVICE

BLACK HILLS NATIONAL FOREST

Northern Great Plains Interagency Dispatch Center Janitorial Services

Base Year Notice To Proceed through October 31, 2017

Weekly Services (list individual prices for sub items below)

Monthly Services (list individual prices for sub items below)

Quarterly Services (list individual prices for sub items below)

Semi-Annual Services (list individual prices for sub items below)

Annual Services

Total Base Year

T, Fri

(Estimated Add’l May-Oct) 1 weekend day

Day

Week

Month

QTR

Each

Option Year 1-November 1, 2017 through October 31, 2018

Total Option Year 1

T, Fri

(Estimated Add’l May- Oct) 1 weekend day

Option Year2-November 1, 2018 through October 31, 2019

2d pot Clean walls

Total Option Year 2

T, Fri

(Estimated Add’l May-Oct) 1 weekend day

Option Year 3-November 1, 2019 through October 31, 2020

S b Unit

Total Option Year 3

T, Fri

(Estimated Add’l May-Oct)1 weekend day

Option Year 4-November 1, 2021 through October 31, 2022

2d pot Clean walls

Total Option Year 4

Total Base and all Options

T, Fri

(Estimated Add’l May-Oct)1 weekend day

DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

NORTHERN GREAT PLAINS INTERAGENCY DISPATCH CENTER

JANITORIAL SERVICES –BLACK HILLS NATIONAL FOREST

1. LOCATION AND DESCRIPTION OF THE INSTALLATION:

The site of work is the Northern Great Plains Interagency Dispatch Center located at, 8123 S. Highway 16, Rapid City, SD. The facility contains approximately 4,611 square feet of floor area. Approximately 2,981 square feet are carpeted and approximately 500 square feet are grouted tile and approximately 218 square feet are non-grouted tile and approximately 912 square feet are bare concreted and will not need serviced.

2. SCOPE OF WORK:

The purpose of this contract is to provide janitorial services to a Government- owned building. Services shall be provided in strict compliance with the terms, specifications, conditions, and provisions contained herein. The work consists of janitorial Black Hills National Forest Northern Great Plains Interagency Dispatch Center. The Contractor shall furnish all equipment, transportation, labor, supervision, and supplies (except as specified herein as Government furnished) necessary to maintain the designated building in a clean, sanitary, and acceptable condition. Performance will be according to the standards indicated herein. The contract will commence on December 1, 2016, or thereabouts, and continue through October 31, 2017, with four additional option years possible.

The following is a list of categories for products that may be required for performance of custodial duties. Each product submitted for use under this contract must be identified with at least one of these categories (some products may be listed under more than one category). Labeling shall be printed on all containers.

For more information on biobased program: http://www.biopreferred.gov To locate biobased products: http://www.biopreferred.gov

4. PREWORK CONFERENCE:

Prior to commencement of work, the Contractor shall arrange a meeting with the Contracting Officer to discuss the contract terms and work performance requirements. At this time, the Contractor shall designate, in writing, the name and phone number of the Contractor’s on-site representative/supervisor and their responsibilities.

5. CONTRACTOR REPRESENTATIVE:

The Contractor shall provide a contract representative for the performance of the work specified in this contract. The name of this person and an alternate(s) who shall act for the Contractor when the Contractor is absent shall be designated in writing to the Contracting Officer. The Contractor’s representative or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Contractor’s representative and alternate(s) must be able to read, write, speak, and understand English.

6. PERSONNEL:

The Contractor shall employ personnel qualified and capable to perform janitorial work. The Contractor shall provide a list of personnel who will be on the premises to perform work, their work schedules, and their contact information. All personnel must be legally eligible to perform work in the United States.

7. HOURS OF OPERATION:

All janitorial services shall be performed between the hours of 6:00 PM and 6:00 AM Monday through Friday, except legal holidays and days when the office is closed due to weather or other unforeseen circumstances. Bi-weekly services will be performed on Tuesday and Friday of the week. During the off season November 1st thru April 30th, the Contractor has the option to perform Friday's PM work on Saturday, Sunday, or Monday holidays. The contractor will be responsible for maintaining building security during the hours the building is occupied due to the Contractor operations.

Exception to Bi-weekly Services: One additional daily service may be required from Memorial Day through the end of October to account for excessive activity at the Center. This additional day shall be a weekend day.

Monthly, quarterly, semi-annual and annual services shall be scheduled and prior approved by the COR. The Contractor shall notify the COR at least three working days prior to beginning these scheduled services with five working day notice for carpet shampooing. Once started, these services shall be carried through to completion without interruption, weather conditions for outside work allowing. Should the services require more than one day of work, the Contractor shall document the extent and location of the work for each day.

The Government may schedule events after normal business hours or on weekends. In such cases, the COR will notify the Contractor within 24 hours of the event.

8. GOVERNMENT FURNISHED MATERIALS:

The Government shall deliver to the Contractor equipment, materials, supplies, property, and/or services (hereinafter referred to as "Government-Furnished- Property") listed below at the work site prior to work commencing. As supplies need replenishing, the Contractor shall notify the Contracting Officer's Representative (COR) no less than 2 weeks in advance so needed items can be ordered. The Government will furnish the following items:

· Dumpster/trash container adjacent to the building.

· A storage room for both Contractor and Government supplied equipment and materials.

· Liquid hand soap, toilet paper, sanitary napkin receptacle liners, plastic trash can liners, trash bags, and paper towels.

· Keys will be signed for and returned upon completion or termination of the contract. Lost keys are the responsibility of the Contractor. See SECTION 11: FIRE PREVENTION AND SECURITY.

9. CONTRACTOR-FURNISHED ITEMS:

A. Equipment: The Contractor shall furnish all equipment and materials necessary, except as noted in SECTION 8: GOVERNMENT FURNISHED MATERIALS, to perform the tasks specified in this contract. Equipment furnished by the Contractor shall be commercial grade and of the size and type customarily used in high quality work of this kind. All equipment brought on to the premises is subject to the approval of the CO. Equipment deemed, by the CO, to be of improper type, design, or hazardous shall be removed from the premises and replaced with satisfactory equipment. Carpet cleaning equipment shall be of professional quality and capable of deep cleaning all carpets and shall have HEPA or similar type filter. All equipment shall have bumpers and guards to prevent marking or scratching of fixtures, furnishings, and/or building surfaces. All electrical equipment used by the Contractor shall meet all safety requirements of this contract and must operate using existing building circuits.

B. Supplies: The Contractor shall furnish all products and materials necessary, except as noted in SECTION 8: GOVERNMENT FURNISHED MATERIALS, to perform the tasks specified in this contract. The Contractor shall utilize products and materials made from biobased materials to the maximum extent possible without jeopardizing the intended end use or detracting from the overall quality delivered to the end user.

The Contractor shall not use any materials which the CO determines to be unsuitable for the work or harmful to the surfaces it is intended to be applied. This does not relieve the Contractor of any damages resulting from the application of such materials. The Contractor shall not use any materials which the CO determines does not meet the requirements established by applicable Federal specifications and standards. Material Safety Data Sheets (MSDS) are required for all cleaning compounds and products used to perform the tasks specified in this contract.

10. SAFETY:

Contractors are subject to all applicable State and Federal OSHA rules and regulations.

Prior to the start of the contract, the Contractor shall submit to the CO for approval a written Accident Prevention Program. At minimum, the Accident Prevention Program should include the following:

A. The name of the responsible supervisor or contact and pertinent phone number(s);

11. FIRE PREVENTION AND SECURITY:

The Contractor is responsible for ensuring security of Government property, buildings, equipment, materials, records, and data against unauthorized access, loss, or damage during the performance this contract.

A. Fire Prevention: The Contractor shall, at all times, keep janitor closets neat, clean, and free from odors and fumes. All chemical and combustible items shall be stored in proper containers. All trash shall be placed in the dumpsters. Trash shall not be stored in the janitor closets.

There are no public areas designated as smoking areas. Smoking is prohibited inside the building.

B. Building Security: The Contractor shall protect Government property, buildings, equipment, materials, records, and data against unauthorized access, loss, or damage.

The Contractor shall announce their arrival and departure to employees who may be occupying the building. Doors shall be left locked unless otherwise instructed.

The Contractor shall ensure that all keys issued by the Government are kept secure and not used by unauthorized persons. Government-issued keys shall not be duplicated. The Contractor shall reimburse the Government for replacement of locks or re-keying as a result of Contractor loss or negligence.

Only the Contractor’s employees are allowed in the building or on the job site. The Contractor is prohibited from opening locked areas to permit entrance of persons other than the Contractor’s employees.

The Contractor shall not attempt to reconnect or re-plug any computer wiring disconnected or disturbed during the performance of this contract. The Contractor shall leave written notification on the COR’s desk of any computer equipment accidentally disconnected.

The Contractor shall not disturb papers or equipment on desks or bulletin boards, open drawers or cabinets, use computers or faxes, or use telephones provided for Government use, except in the case of an emergency.

12. CIRCUMSTANCES TO BE REPORTED:

The Contractor shall report to the CO any circumstances of needed repairs of the facility or unusual soiling of an area which may affect the performance of work and/or create unhealthy or hazardous conditions. The Contractor shall report to the CO, police, and/or fire department any instances of fire, accidents, vandalism, attempted break-ins, signs of attempted break-ins, and suspicious persons.

13. CONSERVATION OF UTILITIES:

Upon completion of work in each building upon, the Contractor shall ensure that all lights are off, all machines and appliances are shut off or disconnected, no smoldering, smoking, or burning materials are left in ash containers or trash receptacles, and all windows and entrance doors are closed and locked.

14. LOST AND FOUND PROPERTY:

It is the responsibility of the Contractor to ensure all articles of possible personal or monetary value found by the Contractor are turned in to the CO.

15. FEDERAL HOLIDAYS:

Except as noted in the Schedule of Work or Hours of Operation, work will not be required on the following federal government holidays, nor on holidays observed in lieu thereof:

New Year's Day Martin Luther King Jr. Day Presidents' Day Memorial Day Independence Day Labor Day Columbus Day Veteran's Day Thanksgiving Day Christmas

16. UNFORESEEN BUILDING CLOSURES:

When an unforeseen building closure occurs on a regularly scheduled day of work, the Government shall have the following options:

A. To require the Contractor to perform work necessary to sustain operations on the following normal duty day.

B. To forego the work and reduce payment due to the Contractor accordingly for work not performed.

17. SUBCONTRACTING:

The Government reserves the right to approve or disapprove any subcontractors selected. The Contractor shall obtain approval from the CO for all subcontractors prior to entering into any subcontracts. The Contractor's request for approval shall be in writing and include the specific work to be accomplished by the subcontractor.

18. CONTRACTOR SUBMITTALS:

The following shall be submitted to the CO for approval prior to the commencement of work to be performed under this contract:

A. Accident Prevention Program – A written Accident Prevention Program (see SECTION 10: SAFETY) must be submitted to the Government at least 10 days prior to commencement of work and will be incorporated into the resultant contract.

B. Quality Control Program - The Contractor shall institute a complete Quality Control Program (QCP) to C. ensure the requirements of this contract are provided as specified. The goal of the QCP should be to identify and correct any problems that may arise before they are identified by the CO or his/her representative. A written Quality Control Program must be submitted to the Government at least 10 days prior to commencement of work and will be incorporated into the resultant contract. At minimum the QCP should include:

3. A file system to maintain record/documentation of inspections conducted and corrective actions taken. Documentation of inspections conducted, deficiencies identified, and corrective actions taken must be kept current and made available to the CO upon request.

D. Cleaning Operations and Stewardship Plan - The Contractor shall develop and institute a complete Cleaning Operations and Stewardship Plan establishing a commitment to the use of biobased products, employee health and safety, and sound environmental practices. A written Cleaning Operations and Stewardship Plan must be submitted to the Government at least 10 days prior to commencement of work and will be incorporated into the resultant contract. At minimum, the Cleaning Operations and Stewardship Plan must also include:

1. A list of biobased products proposed to be used in the performance of services provided under this contract (at minimum proposed products must be identified by brand name), including a summary of product attributes.

2. Product Use and Cleaning Guides defining standard operating procedures and/or instructions for the proper use, storage, and disposal of the cleaning products, proper operation of equipment, and proper procedures to accomplish work under this contract.

3. Proper procedures for the storage of hazardous materials in conformance with good house keeping practices, the National Fire Prevention Association (NFPA) Code, and applicable federal and municipal regulations. The Cleaning Operations and Stewardship Plan must also define proper procedures for the identification and disposal of hazardous wastes in accordance with Federal RCRA regulations and the District of Columbia Municipal Regulations (DCMR), Title 20, Subpart E prior to use with personnel.

D. Affirmative Procurement Program - The Contractor shall develop and implement a comprehensive Affirmative Procurement Program for the purchase and use of biobased products and products made with recovered materials to the maximum extent possible. The Affirmative Procurement Program shall include:

1. Details as to how the Contractor intends to keep abreast of the development and increasing availability of biobased products and how new products may be incorporated on an ongoing basis into contract performance. The Contractor must also indicate how it will conform to the Comprehensive Procurement Guidelines published by EPA with respect to recovered materials products. The Affirmative Procurement Program shall be updated as necessary to accommodate all revisions to the Comprehensive Procurement Guidelines.

2. Data on the quantity and dollar values of biobased products and recycled content products used in this contract. This data shall be submitted to the CO monthly.

E. MSDS Sheets and Cleaning Product Information – The Contractor must submit a list of material and products to be used in the performance of work under the terms of this contract. The list of materials shall include the name of the manufacturer, the brand name, and the intended purpose or use of each of the materials listed. A Material Safety Data Sheet (MSDS) for each product and material listed must also be provided.

F. Schedule – The Contractor must submit a schedule for services listed as “weekly”, “monthly”, quarterly”, and “semi-annual” work with dates to be performed. The Contractor must inform the Government of schedule changes at least one week in advance.

G. Checklist – Submit, at least one per month in advance, a checklist of work to be completed. The checklist will be used by the Government for quality assurance surveillance purposes and shall include “weekly”, “monthly”, quarterly”, and/or “semi-annual” work to be performed that month and the dates on which that work is to be performed. The Contractor must inform the Government of schedule changes at least one week in advance.

H. Personnel – Provide and keep current a written list of the names of all Contractors’ employees performing services under this contract and their work schedules.

DEFINITIONS

ACCEPTABLE QUALITY LEVEL (AQL). The maximum allowable deviation from perfect performance that may occur before the Government will invoke payment deduction. An AQL does not allow a contractor knowingly to offer defective service, but limits reduced payment to circumstances in which defective performance results in a measurable reduction in the value of services rendered.

BIWEEKLY SERVICE – Service is performed twice per week.

DEFECTIVE SERVICE. A unit of service which contains one or more defects, or nonconformance with specified requirements.

CONTRACTING OFFICER (CO) – A Government personnel with the authority to bind the government in a contract.

CONTRACTING OFFICER’S REPRESENTATIVE (COR). A Government person appointed by the contracting officer to help the contracting officer with contract administration and surveillance.

CUSTOMER FEEDBACK – Customer feedback is firsthand information from the actual users of the service.

GOVERNMENT INSPECTOR. A Government person responsible for surveillance of contractor performance.

PERFORMANCE REQUIREMENTS SUMMARY (PRS). Identifies the key service outputs of the contract that will be evaluated by the Government to assure contract performance standards are met by the contractor.

QUALITY ASSURANCE. Those actions taken by the Government to assure services meet the requirements of the Performance Work Statement (PWS).

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document used for quality assurance surveillance. The document contains specific methods the Government will use to perform surveillance of the contractor.

QUALITY CONTROL. Those actions taken by a contractor to control the performance of services so that they meet the requirements of the Performance Work Statement (PWS).

QUALITY CONTROL PLAN (QCP) – A quality control plan is a plan developed by the contractor for its internal use to ensure that it performs and delivers high-quality service.

RANDOM SAMPLING. A sampling method in which each service output in a unit has an equal chance of being selected.

19. TECHNICAL SPECIFICATIONS:

The following specifications apply to the Northern Great Plains Interagency Dispatch Center. The janitorial services shall be performed in accordance with the following specifications at the frequencies prescribed.

1a BIWEEKLY: Bathrooms

· Sweep and wet mop or scrub floors.

· Wash and sanitize water closets and urinals. No rust or encrustation shall remain.

· Clean wash basins.

· Damp wipe and polish mirrors, shelving, dispensers and chrome fixtures.

· Spot clean all other surfaces and dust horizontal surfaces.

· Empty waste receptacles and remove paper, trash.

· Service soap, towel, and toilet paper dispensers.

1b BIWEEKLY: KITCHEN

· Sweep and wet mop floors.

· Clean sink, stove, countertops and outside of cabinets.

· Spot clean all other surfaces and dust horizontal surfaces.

· Empty waste receptacles. Service dispensers and remove paper, trash and spillage.

1c BIWEEKLY: FOYER

· Sweep and mop hard floors.

· Clean all glass, door handles and metal surfaces of entryway doors.

· Spot clean all interior door surfaces, door handles and door glass where necessary.

1d BIWEEKLY: HALLWAYS

· Vacuum carpeted floors to remove dirt, dust, litter and other foreign objects.

1e BIWEEKLY: OUTSIDE

· Sweep main entrance.

· Clean both sides of entrance glass.

· Clean and polish kick plates and push bars.

· Empty ash tray bins of cigarette butts

1f BIWEEKLY: OFFICE AREAS AND ROOMS

· Empty and remove trash from wastebaskets. Collect and remove all refuse, trash and garbage throughout the building. Bundle and tie securely full trash bags and dispose of in the dumpster outside of building.

· Spot vacuum the carpet to remove obvious surface dirt from traffic areas and under furniture.

· Dust horizontal surfaces of chairs, tables, bookcases, modular furniture, filing cabinets, windowsills and other furniture with a treated dust cloth.

WEEKLY: THROUGHOUT BUILDING

3a MONTHLY: FOYER

· Clean both sides of all lobby glass.

3b MONTHLY: ROOMS

· Dust wall surfaces, vertical surfaces and under surfaces (knee wells, chair rungs, table legs, etc.)

· Damp wipe glass in doors, partitions, pictures, and bookcases.

4a QUARTERLY (November, February, May, August): CHAIRS

· Chairs are vacuumed and spots removed.

SEMI-ANNUAL (November, April): ROOMS

and monthly cleaning.

20. PERFORMANCE REQUIREMENTS STANDARDS:

Performance requirement standards are described in the Performance Requirements Standards Summary Tables (see pages 18 thru 24) for biweekly, weekly, monthly, quarterly, semi-annual and annual work. The Contractor is expected to ensure services are provided or performed to the appropriate standards through the Contractor’s Quality Control Plan. Except as stated in the summary tables, services required by this contract are generally of such a nature that non-conforming or incomplete performance disclosed by Government inspection is not subject to correction by re-performance or late performance, and will result in a deduction being made to the contract price for the month.

21. INSPECTION PROCEDURE:

Inspection of the office and warehouse buildings to determine the acceptability of the workmanship will be made by the Government, and any deficiencies encountered will be called to the attention of the Contractor. Correction of all deficiencies will be made prior to re-inspection and acceptance of work by the Government in conformance with the performance standards.

Contractor shall turn in a daily checklist, which includes other frequency services, to ensure quality standards are being met. These checklists will be utilized by the COR to substantiate work completed and to perform Government inspections.

Any Government personnel or visiting public may observe unacceptable services, incomplete work, and/or required services not performed and may contact the CO or the COR to communicate a complaint. Customer complaints will be substantiated by the COR for validity. Should the COR determine that the complaint is valid, the COR will inform the Contractor orally and in writing. Refer to the Performance Requirements Standards Summary Tables for remedy for non-conforming services. Unresolved disputes will be forwarded to the CO for determination.

Inspection/acceptance are further covered in 52.212-4 Contract Terms and Conditions—Commercial Items (JUNE 2010) under (a) Inspection/Acceptance.

22. ACCEPTANCE

Workmanship shall be of an acceptable quality such as would be found in a business office visited by the general public and meet the Acceptable Quality Level (AQL) listed in the Performance Requirements Standard Summary Tables.

23. PAYMENT:

Payment will be made monthly for work meeting or exceeding the AQL completed and accepted by the Government covering the previous months' service. Upon acceptance, the Government will pay monthly the appropriate amount determined by the occurrence of the services as stated in the Schedule of Items. For example: November has 12 daily services, 5 weekly services, and 1 quarterly service to be performed for the month. The cost for these services would be added together for the amount due for fully acceptable service.

Payment will be determined on the services and frequencies, less any deductions for any non-conforming or unacceptable performance.

Deductions – Anytime the performance of services falls below the AQL, a deduction for services that cannot be re-performed or are performed late will be made based on the level of service provided for that month. If the performance AQL is 95% for a particular deliverable item and that item is missed or the acceptable performance level drops below the AQL, the amount due for that pay item will be reduced the to the appropriate level of acceptable performance for service provided for that month.

For example: The daily rate to clean one restroom is $50.00 and there are 12 days in the month that services are to be provided. The total owed for that particular service for the month is $600.00. If the AQL is 95% and the performance level drops to 80% (the quality of service provided was unacceptable, or the service was not performed, more than two times during the month), the total due the Contactor for the month less the deductions is $480.00.

PERFORMANCE REQUIREMENTS STANDARD SUMMARY TABLES

Biweekly Performance Requirements Standard Summary Required Services

Standards & AQL & Incentives

All surfaces, including floors, partitions, walls, fixtures, doors, are cleaned and disinfected. All porcelain fixtures and metal surfaces are clean and bright. There are no dust, spots, stains, rust, mold, scale, encrustation or excess moisture. Glass surfaces are bright and clean without smudges, streaks or have a cloudy appearance. Corners, crevices and seams are clean and free of dirt or debris. Restrooms have an overall pleasant odor.

Tile floors and baseboards are clean and free of dust, dirt, smudges, stains, debris and mopping residue.

Restroom supplies such as toilet paper, paper towels, and liquid soap are fully stocked.

All waste paper receptacles and sanitary napkin receptacles are emptied, clean, disinfected, and deodorized. Trashcan liners are replaced with new ones. Restrooms have a pleasant odor.

All floors are cleaned of excessive buildup, spillage, and spots removed along with smears and stains. Spot cleaned areas blend in with the surrounding area.

All biweekly services will be subject to visual checks by the COR.

Random Checks of Check Lists turned in – poor performance will result in a more stringent and additional inspections All required services are performed and no more than five (5) customer complaints are received and substantiated by the COR per calendar month. 95% AQL

Full payment will be received for acceptable work. Rework of unacceptable work will be permitted if the schedule allows for this. If the unacceptable work is not reworked, a deduction will be made.

Incentives/Disincentives:

+full payment for acceptable work +less stringent inspections for good performance + good evaluation for good performance

- Rework of unacceptable work -Additional inspection for poor performance

- Deduction of payment percent for service

- Poor evaluation on poor performance.

Required Services

Standards & AQL & Incentives

Stove is free of dust, spots, stains and streaks.

Sink is free of dust, spots, stains, and streaks. Nozzles are clean and free of encrustation.

Corian countertops are cleaned, polished and free of dirt, grease, smudges, sticky spots and streaks.

All solid waste generated in the building is collected in trash bags, secured and removed to the outdoor dumpster. Trash can liners are replaced and not torn, worn, or contain residue or odors after emptying. Trash can surfaces are clean of dirt, debris, spills and odors. Debris and trash deposited adjacent to trash cans and items that were marked “trash” are removed.

Obvious dirt, grime, smudges, stains are spot cleaned-up on interior walls.

All biweekly services will be subject to visual checks by the COR.

Random Checks of Check Lists turned in – poor performance will result in a more stringent and additional inspections All required services are performed and no more than five (5) customer complaints are received and substantiated by the COR per calendar month. 95% AQL

Full payment will be received for acceptable work. Rework of unacceptable work will be permitted if the schedule allows for this. If the unacceptable work is not reworked, a deduction will be made.

Incentives/Disincentives:

+full payment for acceptable work +less stringent inspections for good performance + good evaluation for good performance

- Rework of unacceptable work -Additional inspection for poor performance

Required

Standards & AQL & Incentives

Door handles and metal surfaces of doors are clean and free of dirt, grease and grime.

Obvious dirt, grime, smudges, stains are spot cleaned-up on interior walls.

Tile floors and baseboards are clean and free of dust, dirt, smudges, stains, debris and mopping residue.

All biweekly services will be subject to visual checks by the COR.

Random Checks of Check Lists turned in – poor performance will result in a more stringent and additional inspections All required services are performed and no more than five (5) customer complaints are received and substantiated by the COR per calendar month. 95% AQL

Full payment will be received for acceptable work. Rework of unacceptable work will be permitted if the schedule allows for this. If the unacceptable work is not reworked, a deduction will be made.

Incentives/Disincentives:

+full payment for acceptable work +less stringent inspections for good performance + good evaluation for good performance

- Rework of unacceptable work -Additional inspection for poor performance

Required

Standards & AQL & Incentives

Obvious dirt, grime, smudges, stains are spot cleaned-up on interior walls.

Water fountain surfaces are clean and bright, and free of dust, spots, stains, and streaks. Nozzles are clean and free of encrustation.

All biweekly services will be subject to visual checks by the COR.

Random Checks of Check Lists turned in – poor performance will result in a more stringent and additional inspections All required services are performed and no more than five (5) customer complaints are received and substantiated by the COR per calendar month. 95% AQL

Full payment will be received for acceptable work. Rework of unacceptable work will be permitted if the schedule allows for this. If the unacceptable work is not reworked, a deduction will be made.

All solid waste generated in the building is collected in trash bags secured and removed to the outdoor dumpster. Trash can liners are replaced and not torn, worn, or contain residue or odors after emptying. Trashcan surfaces are clean of dirt, debris, spills and odors. Debris and trash deposited adjacent to trash cans and items that were marked “trash” are removed.

Sweep outside all entrances.

Clean and polish any kick plates and push bars on doors.

All glass in doors and doorways are clean and free of smudges, streaks, watermarks, spots, and are not cloudy.

Door handles and metal surfaces of doors are clean and free of dirt, grease and grime.

Incentives/Disincentives:

+full payment for acceptable work +less stringent inspections for good performance + good evaluation for good performance

- Rework of unacceptable work -Additional inspection for poor performance

Required

Standards & AQL & Incentives

Trash Removal All solid waste generated in the building is collected in trash bags, secured and removed to the outdoor dumpster. Trash can liners are replaced and not torn, worn, or contain residue or odors after emptying. Trashcan surfaces are clean of dirt, debris, spills and odors. Debris and trash deposited adjacent to trash cans and items that were marked “trash” are removed.

Obvious dirt, grime, smudges, stains are spot cleaned-up on interior walls.

All biweekly services will be subject to visual checks by the COR.

Random Checks of Check Lists turned in – poor performance will result in a more stringent and additional inspections All required services are performed and no more than five (5) customer complaints are received and substantiated by the COR per calendar month. 95% AQL

Full payment will be received for acceptable work. Rework of unacceptable work will be permitted if the schedule allows for this. If the unacceptable work is not reworked, a deduction will be made.

Incentives/disincentives:

Same as above

Office Area and Rooms Obvious dirt, grime, smudges, stains are spot cleaned-up on interior walls.

All solid waste generated in the building is collected in trash bags, secured and removed to the outdoor dumpster. Trash can liners are replaced and not torn, worn, or contain residue or odors after emptying. Trash can surfaces are clean of dirt, debris, spills and odors. Debris and trash deposited adjacent to trash cans and items that were marked “trash” are removed.

Floors, corners, and areas under furniture are clean and free of trash, dirt and debris. Furniture, baseboards, and other surfaces are free of equipment markings from vacuum.

Reachable horizontal and vertical surfaces including but not limited to furniture, Venetian blinds, moldings, ledges, signs, wall hangings, photographs, fire alarm boxes and reception area exhibits are free of cobwebs, dust, dust streaks, and marks left by dusting equipment. Corners and crevices of dusting areas are free of dust and debris.

All biweekly services will be subject to visual checks by the COR.

Random Checks of Check Lists turned in – poor performance will result in a more stringent and additional inspections All required services are performed and no more than five (5) customer complaints are received and substantiated by the COR per calendar month. 95% AQL

Full payment will be received for acceptable work. Rework of unacceptable work will be permitted if the schedule allows for this. If the unacceptable work is not reworked, a deduction will be made.

Incentives/Disincentives:

+full payment for acceptable work +less stringent inspections for good performance + good evaluation for good performance

- Rework of unacceptable work -Additional inspection for poor performance

Weekly Performance Requirements Standard Summary Required Services

Standards & AQL & Incentives

Throughout Office Building Floors, corners, and areas under furniture are clean and free of trash, dirt and debris. Furniture, baseboards, and other surfaces are free of equipment markings from vacuum.

Spot clean carpeted areas as necessary. Spot cleaned areas blend in appearance with surrounding…