QUALITY_ASSURANCE_SURVEILLANCE_PLAN.docx

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

1. PURPOSE. This plan provides a basis for the Government to evaluate the quality of Janitorial Services at USDA-ARS, COASTAL PLAINS RESEARCH CENTER. The oversight provided for in the contract and in this plan will ensure service levels reach and maintain the required levels throughout the contract term. This plan will provide the Government with a proactive way to avoid unacceptable or deficient performance, and provide verifiable input for required annual past performance evaluations.

1.2. GOVERNMENT RESOURCES/RESPONSIBILITIES. The following definitions for Government resources and responsibilities are applicable to this plan:

1.2.1. Contracting Officer (CO) - A person duly appointed with the authority to enter into, administer, or terminate contracts and make related determinations and findings on behalf of the Government. The CO ensures performance of all necessary actions for effective contracting. Ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. The CO assures the Contractor receives impartial, fair, and equitable treatment under the contract. The CO is responsible for the final determination of the adequacy of the Contractor's performance.

1.2.2. Contracting Officer Representative (COR) - An individual designated in writing by the Contracting Officer as an authorized representative responsible for technical administration of the project to assure proper government oversight of the Contractor's performance. The source and authority for a COR is the CO. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the government's behalf. Any changes that the contractor deems may affect contract, price, terms, or conditions shall be referred to the CO for action. The COR is responsible for monitoring, assessing, and communicating the technical performance by the contractor.

1.3. DOCUMENTATION. The COR will, in addition to providing documentation to the CO, maintain a complete Quality Assurance file. The file will contain copies of all reports, evaluations, recommendations, and any actions related to the Government's performance of the quality assurance function. All such records will be retained for the life of this contract. The COR shall forward these records to the Contracting Officer at termination or completion of the contract.

1.4. PERFORMANCE STANDARDS. Frequency: The COR will periodically evaluate performance according to the standards set forth in this contract. Frequency of evaluations may require adjustment based on Contractor performance.

1.5. EVALUATION METHODS.

1.5.1. Service Level Monitoring: The Contractor shall provide sufficient qualified personnel to provide janitorial/custodial services for the facilities as identified in this PWS.

1.5.2 Inspections: The COR will conduct routine scheduled and unscheduled inspections to ensure the desired level of performance is being provided as stated herein.

1.6. PROCEDURES FOR IDENTIFYING/CORRECTING DEFICIENCIES. The evaluation and inspection procedures listed above along with the standard COR documentation, will be used to identify contractor deficiencies in meeting the requirements of this contract. The Government will provide the contractor written notice of each contract deficiency. The contractor will have five days (5) to provide a written response which identifies the cause of the deficiency how the deficiency was corrected and an action plan to prevent similar future deficiencies.

1.7. PERFORMANCE REQUIREMENTS SUMMARY (PRS). The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to operation success.

Floors, baseboards general cleaning

Restroom Cleaning Service

Miscellaneous Cleaning