Attachment_III_-_QASP_Report.pdf

Attachment III

Janitorial Services

Appendix B.

Quality Assurance Surveillance Plan and Performance Measure Record

USDA, ARS, PA

Knipling-Bushland U.S. Livestock Insects Research Laboratory

Kerrville, Texas

RFQ No.: AG-32SD-RFQ-14-MD06

THIS PAGE IS BLANK

Solicitation Number AG-32SD-RFQ-15-MD06

Appendix B.

QUALITY ASSURANCE SURVEILLANCE PLAN AND PERFORMANCE MEASURE

RECORD

(Insert Contract Name)

Objective: This quality assurance surveillance plan (QASP) serves as the principal basis for assessing overall performance quality by the contractor. This document will be used by the Government to assess the effectiveness of the Contractor's performance. This QASP provides the methodology by which the Contractor's performance will be monitored to determine compliance with established performance objectives and to establish benchmarks that ensure a quantifiable basis for measuring effectiveness. This plan is designed so that surveillance is limited to that which is necessary to verify the Contractor is performing satisfactorily and relates directly to performance objectives of the performance objectives identified in the SOW. Monitoring will be continuous, but performance ratings will be determined no more frequently than on a quarterly basis. The Contractor will be kept informed of their performance and ratings by the Facilities Representative with a copy furnished to the Contracting Officer.

Performance Rating Criteria: Performance Standards Conformance

Excellent – Problems that are encountered are minor and resolved in a highly effective manner.

Acceptable – Problems encountered are minor and resolved in a satisfactory manner.

Unacceptable – Re-performance or rework required; substantial problems were encountered and resolved in a less than satisfactory manner and/or 2 or more complaints noted during the rating period.

Criterion

Number

Tasks/Deliverables Method Of

Surveillance

Performance Rating

1 3.1 Clean Restrooms Visual

Inspection

2 3.2 Clean Offices Visual

3 3.3 Clean Laboratory Visual

4 3.4 Clean Hallways Visual

5 3.5 Clean Common Areas Visual

6 3.6 Clean Interior Entrances Visual

7 3.7 Clean Windows Visual

8 3.8 Bi-Annual Floor Clean Visual

Solicitation Number AG-32SD-RFQ-15-MD06

(Facility Representative)

Concur/Do Not Concur

Location Site Manager (LSM) or Contracting Officer

Further explanation provided here for Non-concurrence.