JANITORIAL_PERFORMANCE_REQUIREMENTS.docx

DOCX document 15 KB Posted

Attached to
CLEANING SERVICES Federal contract opportunity
Solicitation number
ABL-16150B
Issued by
Department of Commerce National Oceanic and Atmospheric Administration

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Performance Requirement

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Other files attached to CLEANING SERVICES, newest first.
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ABL-16150-01__JANITORIAL_SERVICES_RFQ.doc DOC document
ABL-16150__JANITORIAL_SERVICES_RFQ.doc DOC document
Janitorial_QASP.doc DOC document

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PERFORMANCE REQUIREMENTS SUMMARY

The Performance Standards are identified below. The Contractor’s performance of the referenced requirements will be evaluated at the end of the performance period, in accordance with the Quality Assurance Surveillance Plan (QASP) in Attachment.

Desired Outcome

Required Services Minimum Performance Standard Monitoring Method by COTR

Acceptable Quality Level

Timely responses and effective support to the contract requirements

Contractor to provide sufficient personnel to accomplish the work outlined in the SOW requirements.

Performance standards outlined in Section 2.06 are met.

Percentage of proposed personnel that meet task order requirements.

Work required under the contract is performed with no more than two customer complaints per month.

100 % Inspection

Customer Surveillance

98% Compliance

Compliance with Financial Requirements

Contract to submit Complete and Proper Invoices for Payment

Invoices received that are timely, accurate and complete.

100 % Inspection

Compliance with Security Requirements

Documentation submitted in a timely manner.

Number of security submittals received timely.

100% Inspection

100% Compliance required

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