QASP_-_A17003.pdf

Office of the Chief Information Officer Infrastructure Operations

Procurement Sensitive Unclassified Page 1 of 2

Attachment 1: Quality Assurance Surveillance Plan (QASP)

I. Objective:

The purpose of this plan is to provide a Quality Assurance Surveillance Plan (QASP) for PWS A17003.

This plan provides a basis for the COR to evaluate the quality of the vendor’s performance. The oversight provided for in the contract and in this plan will help to ensure that service is maintained throughout the contract term. Further, this plan provides the COR with a proactive way to avoid unacceptable or deficient performance, and provides verifiable input for the required annual past performance evaluations.

II. Performance Standards:

A. Quality Level: By monitoring the vendor, the COR will determine whether the performance levels set forth in the contract have been attained.

B. Frequency: During the performance of this contract, the COR will take periodic measurements (i.e.

conduct surveillance), as specified, and will analyze whether the negotiated frequency of measurement is appropriate for the work being performed.

C. Management Responsiveness: The COR will determine whether the vendor has managed the contract effectively and efficiently, the COR will confirm whether the vendor has satisfactorily met all reporting requirements.

III. Evaluation Methods:

The COR will conduct performance evaluations based upon below and the required performance levels set forth in the contract. The following techniques will be used to perform surveillance:

A. System Performance Report. The COR will review the Monthly SID Report, Quarterly Invoice Report, to ensure that reliability, efficiency, and availability have been provided. Problems, resolutions, etc. shall be noted and availability calculated as stated in the contract. Results shall be provided to the contracting officer on a monthly basis.

B. Service Level Monitoring. The vendor is required to resolve product malfunctions and failures quickly. Customer feedback will be sought and the vendor service request logs shall be reviewed to ensure that reported problems are resolved as quickly and efficiently as possible. The COR will review these logs during quarterly inspections.

Office of the Chief Information Officer Infrastructure Operations

Procurement Sensitive Unclassified Page 2 of 2

D. Inspections. The vendor will conduct 100% yearly inspection of B-Units and keyboards, and will inspect random samples monthly for damage and inventory control. SID reports will be inspected for accuracy and completeness. Results of the inspections will be documented, and the COR will review these results for compliance with the contract.

Attachment 2: Performance Requirements Summary

Performance Objective Standard Performance Threshold Method of Surveillance

Required Reports Vendor shall meet deliverables set forth in PWS 99 percent on time rate for reports Visual inspection of deliverable reports

Inventory Control

Vendor shall meet inventory control set forth in PWS 100 percent inventory control Random visual inspection of B-Units and Keyboards and 100%