A05_QUALITY_ASSURANCE_SURVEILLANCE_PLAN.docx

QUALITY ASSURANCE SURVEILLANCE PLAN

Renovation of Theater Seating and Flooring Kilauea Visitor Center Hawai’i Volcanoes National Park

1. OBJECTIVE

This Quality Assurance Surveillance Plan (QASP) is developed in accordance with FAR 46.401. The QASP will assist in evaluating the contractor’s performance as required by the Performance Work Statement (PWS). The plan prescribes the objectives of the QASP, goals and responsibilities of the Contracting Officer (CO) and Contracting Officer’s Representative (COR), and the process for performance assessment throughout the contract.

In addition to the services described in the PWS, the contractor is expected to be a partner with the NPS in continuously improving the quality and services offered. This QASP is designed to provide the COR with an effective and systematic method of monitoring contractor performance for each listed objective in the PWS. The QASP is based on the premise that the contractor, and not the Government, is responsible for management and quality control actions to meet the terms of the contract.

2. MULTI-FUNCTIONAL TEAM (MFT) ROLES & RESPONSIBILITIES

The following Government personnel will participate in performance management of the contractor. Their roles and responsibilities are described as follows:

2.1. Contracting Officer (CO).

The CO is responsible for monitoring the contractor’s overall performance, including the areas of contract compliance, contract administration, cost control, reviewing the COR’s assessment of the contractor’s performance and resolving all discrepancies between the COR and the contractor. The CO is the only person with the authority to direct the contractor in the performance of duties under the contract and to make interpretations of and/or changes to the contract. The CO will facilitate MFT meetings.

2.2. Contracting Officer’s Representative (COR).

Responsible for monitoring, assessing, recording, and reporting on contractor compliance with the terms and conditions of the contract. A primary and/or alternate COR will be appointed for this contract. The Contracting Officer is the designating authority. The COR has primary responsibility for quality assurance monitoring and evaluation of the contractor’s performance

3. PERFORMANCE ASSESSMENT

3.1. The following table will be utilized for performance evaluations.

3.2. Inspections. The COR will perform 100% inspections to ensure contractor compliance with the appropriate paragraphs of the PWS and will record the date and results of the inspection.

3.3. Procedures. The COR shall inspect each task immediately after completion of the task, and record the results on Appendix A.

3.4 Remedies for Non-Conformance. If inspections indicate unacceptable performance, the COR will notify the contractor of the deficiencies for correction. The contractor will be given an appropriate time frame (depending on the discrepancy identified) after notification to correct the unacceptable performance. If deficiencies are not corrected within the required time frame, the COR should notify the CO for action. If the contractor disagrees with the noted discrepancy and an agreement cannot be reached, the CO shall make a final decision. When re-performance is not possible, the contract price may be reduced to reflect the reduced value of the services performed.

4. PERFORMANCE MANAGEMENT

4.1. Contract Performance Assessment Reporting System (CPARS). The COR shall conduct, document, track, and analyze contractor performance via regularly scheduled assessments. The assessment results shall be maintained as Past Performance Information and utilized to prepare and support annual CPARS reporting. More frequent updates may be made as required to document a significant improvement or degradation of the level of contract performance. The Assessing Official Representative (AOR) will be the COR who will also prepare the CPAR document for the CO’s review. The contractor will have input prior to the CPAR being finalized.

5. REVISIONS TO THIS QUALITY ASSURANCE SERVEILLANCE PLAN

Revisions to this QASP are the joint responsibility of the CO and COR. The COR reviews the PWS and QASP annually and will provide proposed changes, if necessary. This is a living document that can be changed at any time as needed.

Appendix A COR Inspection Record

COR Inspection Record

DATE/TIME

NATURE OF COMPLAINT/CONTRACT PERFORMANCE OBJECTIVE REFERENCE

CORRECTIVE ACTION TAKEN BY CONTRACTOR

CONTRACTING OFFICER’S REPRESENTATIVE REVIEW/APPROVAL

CONTRACTING OFFICER’S REPRESENTATIVE REVIEW/APPROVAL