A02 Scope of Work Rockwell Support 2022.pdf

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Attached to
St. Louis District Technical Support & Software Maintenance Federal contract opportunity
Solicitation number
W912P922Q0019
Issued by
Department of the Army Corps of Engineers Engineering District St Louis

About this file

This document outlines the scope of work for a technical support and software maintenance contract with the U.S. Army Corps of Engineers St. Louis District. The contractor shall provide 24/7 online and telephone technical support from 8-5 Monday through Friday. The technical support website is required to include a knowledge base, live chat, and case management capabilities. The contractor must maintain the latest software revisions for products listed in the scope of work at various St. Louis District locations, including Studio 5000, RS Networx for ControlNet, and FT View software versions. The contract period of performance is from the date of award through June 2023. Pricing is required to be broken out by physical location as indicated on the attached bid sheet. The contractor must also complete anti-terrorism and E-Verify training requirements.

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Bid Sheet.pdf PDF
A21. Combined Synopsis Solicitation Rivers Project Office Rockwell AutomationAB Tech Support.pdf PDF

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Scope of Work

St. Louis District Technical Support & Software Maintenance for Allen-Bradley and Rockwell Automation Products

1.0. General: Provider shall include technical support and software maintenance for Allen-Bradley and Rockwell Automation products used in the US Army Corps of Engineers, St. Louis District. Technical support shall be available 24/7 online and by telephone from 8-5 Monday-Friday. The technical support website shall provide a knowledge base, access to live chat support, and online case management. The latest software revisions shall be available for the products identified in this scope of work. The software updates shall be available online or on media by request. Support shall be available to any employee of the St. Louis District seeking assistance for any of the physical locations identified below.

1.1. List of Software: All software serial numbers and physical locations within the St. Louis District are identified in Table 1 below.

Location Description Serial Number

Lock & Dam No. 25 10 Sandy Slough Rd Winfield, MO 63389

Studio 5000 Full Edition MED Software 2445051061 RS Networx for ControlNet 1163002033 FT View Studio SE FT View Ent EN MED S/W 2529073235 FT View Station SE 100D Lic MED S/W 1694592765 FT View Station SE 100D Lic MED S/W 1694592766 FT View Station SE 100D Lic MED S/W 1694592767 FT View Station SE 100D Lic MED S/W 1694592768 FT View Station SE 100D Lic MED S/W 1694592769

Lock & Dam No. 24 350 North 1st Street

Clarksville, MO 63336

Studio 5000 Full Edition MED Software 2445051063 Studio 5000 Full Edition MED Software 2445051064 RS Networx For ControlNet 1163002649 FT View Studio SE FT View Ent EN MED S/W 2529073236 FT View Station SE 100D Lic MED S/W 1694592770 FT View Station SE 100D Lic MED S/W 1694592771 FT View Station SE 100D Lic MED S/W 1694592772 FT View Station SE 100D Lic MED S/W 1694595343 FT View Station SE 100D Lic MED S/W 1694595344

US Army Corps of Engineers 1222 Spruce Street

Saint Louis, MO 63103

Studio 5000 Full Edition MED Software 2445051062 RS Logix 500 Standard Edition Software 1012035808 Studio 5000 Full Edition MED Software 1203168923 RS Networx for Ethernet/IP 1669174731 FT View Studio for ME EN SFW 1564144904

Chain of Rocks Pump Station 1335 Chouteau Place

Granite City, IL 62040 Studio 5000 Mini Edition Software 1635035003

Table 1. St. Louis District Software Licenses by Physical Location

2.0. Anti-Terrorism / Operational Security.

2.1. Suspicious Activity Reporting. The contractor and all associated sub-contractors shall receive a brief/training (provided by the RA) on the local suspicious activity reporting program. This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the project manager, security representative or law enforcement entity. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 5 calendar days after the completion of the training.

2.2. E-Verify. The Contractor must pre-screen Candidates using the E-verify Program (http://www.uscis.gov/e-verify) website to meet the established employment eligibility requirements.

The Vendor must ensure that the Candidate has two valid forms of Government issued identification prior to enrollment to ensure the correct information is entered into the E-verify system. An initial list of verified/eligible Candidates must be provided to the COR no later than 3 business days after the initial contract award.

3.0. Sustainability Requirements.

3.1. Energy Star. As required in clause 52.223-15 Energy Efficiency in Energy-Consuming Products, the contractor shall only provide products that earn the ENERGY STAR label and meet ENERGY STAR specifications for energy efficiency. The contractor is encouraged to visit http://www.energystar.gov for complete product specifications and updated lists of qualifying products.

4.0. Period of Performance: Technical support and software maintenance shall be provided from date of award through June 20, 2023.

5.0. Proposal Line Items: The Provider’s proposal shall identify costs by physical location as indicated on the attached bid sheet.

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